Aaron the manager was friendly, kind, and explained everything . He made practical suggestion on what Needed to be repaired and what could wait.
I believe there is always room for improvement. No one is perfect and highly satisfied is comparable to perfect. I had a good experience and was satisfied with my oil change and the timeliness of the service.
Bear b e a r was the person that helped me on the cooling and the oil change he came back telling me I didn't need a coolant flush I only had 30,000 miles that I only need an oil change but I got a break flush also with the oil change I was completely satisfied and I will be back they were very honest people and that's hard to get anywhere
Always satisfied with the services they always provide to me at this location that's why I keep go bck & out of my way to go there...keep up the good work..
Because the service that I received was very professional
I believe the workers are honest with letting me know what it is I actually need worked on
Service was fast and finished within 30 minutes
the man who was at the front counter was very professional and courteous. explained everything, as i was waiting they had ice cold water and coffee for the customers. Awesome service from everyone involved Thank You
Have the DM call me to explain
The new service techs were very attentive, friendly and quick to answer my questions, did an amazing job working on the vehicle in a greatly timed fashion, would definitely recommend service at this location!
Employees were friendly, prices were communicated to me before work began. Reasonable wait time for work to be completed
I had great service and the time of service for my vehicle was done in a reasonable time.
Did exactly what I needed .
I like the way they inspected my vehicle and the way they described the money have to pay and quality of work with best price.
The staff and manager is friendly, knowledgeable and professional. The price is extremely satisfying for a oil change and the time to complete the work was on point. Very clean facility!!! Great company to get your vehicle pampered.
Awesome price and fast service great people they were very professional and ethical and they new what they were doing.
I was a little unsure about this location initially because a couple weeks back, a representative seemed a bit curt when I had tried to get my oil changed. I didn't feel confident that representative knew what they were doing, so I declined service at that time. But the price was still available, so I came back today. John was kind, knowledgeable, down to earth, and added a personal touch without going overboard and respected our time. I shared with him I had a not great experience at a separate business and was hoping to find a place I could just come to regularly. John made this location that place! Thank you John and team for being kind, economical, and efficient.
Randy was polite and helpful with the needs of my vehicle. I'm grateful for the service since a new vehicle purchase would have been more expensive. If I had my own mechanic shop I'd definitely hire Randy.
Drop off was easy, the oil change was quick. The employees were nice. Had no complaints.
They didn't ask us whether we wanted to check the tire pressure. The tires were a bit deflated, but we didn't ask so that's kinda on us too.
I was there for 5 hours to get my brakes done. Due to incompetence, they kept putting the wrong rotor on. After Lauren took over, she got the right one (even though it was claimed that NONE of them had fit before) and then we had to wait on the brake pads. Awful. Just awful.
I went in Tuesday and explained that I needed to make an appointment on line and was not able to return until Thursday. So i scheduled my appointment for Thursday.on my phone in the store in case I needed help. The person at the counter informed that I would receive an answer in 30 minutes or so. I never received an answer, but did return on Thursday, because I had bought my oil change through group on. They were able to fit me in. No other services were offered. They were quick about my oil change. So I was satisfied with that. When my car was finished. I did ask about tire rotation and brakes. He assured me. I had a newer car so I did not have to worry. I was told from the dealership that I was due for a tire rotation. The reason I did not go to the dealership is because my warranty was expired for free oil changes and it would be more. So I tried to save money and went to your location. I did not even receive a print out of what they did to my car. Most places will at least provide you with that. I will not be returning to this shop again and would not recommend it. I was hoping for better service than what I received.
I like the way they inspected my carAnd the service was very efficient.
I had a complex problem other places like brake check couldn’t fix called Midas I was done within an hour.
Everything went well. I will check back with Midas for my next oil change.
I seems like a good value for the price and quality of service.
Friendly quick service. Knowledgeable.
The service I receive from all the staff and especially the managers. They are always welcoming and provide additional recommendations when needed for my particular vehicles. They are always on top of their game.
The service technician and person who checked the vehicle in were knowledgeable and professional. My wife brought the care in for a routine oil change, but they found a leaking oil pan gasket as well as a pinhole leak in the radiator. They took the time necessary to explain and show my wife the unexpected problems and repeated the process for me when I came to pick her up (because the repairs were extensive).
Armando was amazing and was able to trouble shoot the issues with corrosion on my car battery terminal. He explained exactly what was wrong and was able to work through it. Really appreciate the care him and the team there showed.
No problems at allEfficient snd friendly staffGood coffeeClean restroomsVoucher a financial help Happy client who will return
Norman Baron Vincent Baron
VERY FRIENDLY
I got home and saw they never filled out the vehicle inspection paper. Milage was only thing on it. They also never gave me a sticker on my window to remind me about my next oil change due date.
Professional repairs and great customer service and communication. Courteous and responsive.
District manager told me to call him back for my refund because I didn?t get service for my car ( you didn?t order the part). Already 4 months he still hasn?t get back to me. I need my money back!
"This was my first trip to Midas. It was on a Saturday, so my regular shop was not open. These mechanics worked fast, and I am positive that I was not over charged. They found the problem and just fixed what I asked. No questions, no push back, and no guilt"
Hi! My husband and I have been coming to this Midas for years. Never had any issues. I arrived first thing this morning at 7:30 for an oil change. I was the first one there to check in. The gentleman told me they are going to move cars out so they can
"First and Foremost, Hands down to Richard, Gus, and Mario for their excellent service. Despite of waiting four hours, the Service was beyond exceptional!. They communicated with me every step of the way, we're honest and transparent with what needed to be "
"The service was completed though there was a delay in items being shipped to them. I've called at least three times now to get all my paperwork (lifetime warranty, services completed, etc.) I have been told these items will be, were emailed to me. To da"
I like to take my vehicle to this location because the customer service is just great. I was helped by Tomas Castillo this time around and he was very nice and knowledgeable. I would definitely recommend this place. Thank you !!
"We have been taking our vehicles to them for almost the past two years now and it feels like family there! They are family run business and always go above and beyond to take care of us, currently my husband is deployed, and I pulled in with my 5 year old "
We went in to get serviced and management (RICHARD) was VERY RUDE and DISRESPECTFUL. I don?t know how he made it to GM. He has no clue how to deal with customers. I will NEVER recommend this place to anyone & best believe this will be taken to corporate.
"If I could give 0 stars I would. The manager Mario has been dishonest with my husband and I, and he is not upholding his end of the contract. Our Chevy Tahoe has been in his shop for over 3 weeks to have the engine replaced with a remanufactured engine. We"
"I went in to get my oil changed, and got so much more than that done. It turns out my engine is leaking a substantial amount of oil and was informed of this. Now I know what the issue is with my little Honda and cannot thank the Midas team (Nick and I wish"
Took my truck for an oil change. Technician left the oil filter loose. It came off while driving. Damaged my engine. They claim no responsibility and they say they did nothing wrong. I would highly discourage anyone from trusting them with your vehicle.
"I went in for oil change with a coupon for 16.99 for a conventional oil change. I was told they no longer have conventional oil, only synthetic types of oil. Not able to use coupon. I was also startled that none of the young men at the counter wore masks a"
I had an issues with a set of wipers I bought about a month ago and Charles did hesitate to take care of my concerns. He did not make excuses or ask me for a receipt I did not get interrogated like one does at other places. He just got on it and resolved t
"So a year ago I take my car in after being ran off the road. I was originally told nothing was wrong with it even though I can?t keep it driving straight. When the tire pressure light comes on and a message that says, service tire monitor.. I come back and"
"Always friendly, helpful, and knowledgeable staff here. Great work in a reasonable time. I always go to this Midas "
"Went in with a Groupon coupon, Haven't trusted Midas in years, but a friend gave me the $20 oil change or $20 off of more expensive oil change. I knew my car needed the Full Synthetic oil change so I expected to pay more. Got there, they told me they w"
I'm always happy when you get what you expect and don't have to wait forever to get it done. Thanks Midas
the workers were very fast and helpful at letting me know what was wrong with my truck
"This team is AWESOME. Starting from the top with John(the manager...who is not afraid to be known by name and stands behind his team), then Charles (the one who always greets me in a kind and professional manager) and then to Chris (who does all/most of t"
I dont honestly see how a buisness can be successful with dishonest and unethical practicing management and employees. I havw to select one star to firce the review through but one star is by far an honest rating. Contacted BBB and KSAT Defenders on the c
Counter staff very courteous and respectful. Repair was completed in a timely manner. I am very satisfied with the service
I would like to think Chris woods. He did a great job on rotating and balancing my tires my truck ride smooth again great customer service and great technician still thank you sir.
I used to always love taking my vehicles to Midas for their great service. However the last 2 times I have been disappointed and will not return. Previous time I asked for tires to be rotated. They were not. I let it pass. This recent time I was there they
"Spent $1000.00 getting my rear rotors and pads replaced on my dually. I've been back two time telling the manager that the brakes are burning and smoking. ""This is normal for new brakes"" he says. Out driving on Saturday trying to get back to the house beca"
"I would like to begin by saying that I have been a loyal coustomer, spending $1,000's of at MIDAS.I will NEVER use them again!! My most recent visit cost me over two months and over $2,000 in service and expenses. My vehicle is no closer to being repaire"
"Purchased a (Lifetime warranty alignment). I go in for an alignment and I being instructed, that I need to go where I initially purchased the warranty from. Managers and supervisors seems to make up their own policies at Midas and does not want to coherent"
"The staff was really friendly and really great by getting the job done. Everyone was in a good mood and knew what to do. I went for a basic oil change and this was my first time coming into the shop. I will say this, I will come back to these guys from now"
"Very professional, knowledgable and friendly. Midas personnel were awesome from start to finish. My truck is happy and so am I! Thanks guys! ??????"
Very Friendly and professional service!
Staff was courteous they forgot the tire rotation said it wasn?t on the work order. Slight inconvenience to remind them then wait
"I got an oil change. Service was excellent, fast and thorough. I had Charles Torres handle things. He?s an outstanding team member and a big reason why I continue to go there. Always professional and courteous. "
"About a year ago I took my truck in for an alignment with this crew. during the alignment, I was told that my oil pan gasket needed to be replaced and was given an onsite cost estimate of $437 ( which I should have taken). My truck was parked until last we"
Did you know the employee here that goes by the name Nate Lutgens like stop pretending on under aged girls? If I had a way to post pics I would but here's a link instead..Https://m.facebook.com/story.php?story_fbid*108943583366882&id*100027537218139 I woul
"You have an employee by the name of Nate Lutgens working for you, who has openly admitted to trying to have intercourse with girls as young as 13-14 years old. He lured them in through dating sites and meets with them face to face. He could be a real threa"
SORRY I EVER TOOK MY VEHICLES THERE. JUST HOPE NOBODY ASK ABOUT THEM.
These guys are good for oil changes and no more.
"Fair prices, good work, same day service for most repairs, and a comfortable waiting area. The employees are upfront and I feel like they?re honest overall. "
GREAT SERVICE RIGHT ON TIME
"This review is for John Jr the manager of the store. He has terrible service. He first quoted us 185 and assured us it was just a leak so we agreed to pay. Then came back saying it would be 1,300 dollars because it was actually the air compressor. He talke"
"They deserve a zero. My mom who lives close to this store brought her car to get a tune up. They charged her to replace the plugs,wires and coils. She said Still had issues they wanted to charge her more money to fix it. I flew down from VA to see what was"
"You guys continue to treat me fairly. One concern I have is that since i bring all of my vehicles to you...and I have continued to demonstrate to you that i will give you my business, it seems like you all should have some sort of VIP program to where I sh"
"I would like to take the time to share my experience at Midas on Bandera road(San Antonio, TX). I dealt the Rick and also Matt, and they provided excellent customer service.My Toyota Tundra was towed from Red McCombs for an issue with the brake master cyli"
"Walked in got greeted right away. The advisor asked what he can do for me and gave me options for the types of oil changes they offer. He was very polite, helpful, and professional. He informed me on how long the wait would be and offered me a bottle water"
Quick oil change and very friendly employees! Highly recommend this place!
These guys provide the best customer service hands down. I don't have anyone to help me with car emergencies and they have taken me home and also come to jump my car so I could drive it to them to look at.
"I took my Vehicle in for an Appointment & it took Midas 45 minutes past my appointment time to start the work on my vehicle putting me behind time. After the work was finished, I handed the Service Person a Midas Coupon for 15% off the total bill and paid "
The sales team started at 1300 for a break job. And i still paid 499.00 for a break job. One bad roder and 4 breaks changed. Will never go back. Service was great in the shop.
Great customers very nice not a long wait
The have the best customer service highly recommended!!!
I took my car in for a whining noise. I got it back and now it's quiet. Drives like new.
Very good service & great help in preventative maintenance. Good people and good prices.
"My compliments to Chris Torres excellent mechanic, friendly and professional. He comes out after servicing vehcles to say ""Your vehicle is ready"". Explains what he fixed and thank's you for using Midas then goes to work on the next vehicle. His personal se"
"My compliments to Chris Torres excellent mechanic, friendly and professional. He comes out after servicing vehicles to say ""Your vehicle is ready"" Explains what hefixed and thank's you for using Midas then goes to work on the next vehicle. His personal se"
Great service as usual! Thank y'all for what you do!
excellent customer services
Great work and the guy that helped me waa honest.
"Chris, the mechanic does excellent work and I appreciate his attention to my needs when it comes to my vehicle."
"Quick Oil ChangeFriendly, Professional StaffNo ProblemsRegular Customer that feels appreciated when I return for oil changes, etc..."
TOOK THREE SHOPS TO FIND MIDAS DID AND TOOK CARE OF BUISNESSGREAT WORK
"I went for my routine oil change and everything went smoothly. My man, Charlie at the 1604 & culebra location took care of me. I was seen promptly, and was out in about an hour. Not bad considering there were a lot of people there. I?d definitely go there "
Not sure why this was sent to me as my car has been at Midas from Sept. 21 st and is still there so I can't answer this review.
Thank you Midas for the great customer service and quality work. You were very knowledgeable. The courtesy inspection of my car was awesome. I'll be coming back to you with all my vehicle needs. Shout out to John the Manger....thanks for your help!
"The guys are the best..thank you Christian, Charlie and Anthony you guys were very helpful in answering all my questions and the service on my vehicle was quick . I will definitely be recommending you guys to everyone I know thank you again"
The service was quick and the team was very professional. I would recommend to anyone to get your oil change at this location.
"The wait was long even though I was there at 8:30 and I was only getting an oil change. Then when I got in my car, the seats, dashboard, and HEADLINER, was covered in dirt and grease. My Interior is tan so it's not hard to notice. Now I'm off to buy an int"
"Took a chance on Midas and I can say that I will get all of my repairs and routine maintenance done by them. Very friendly staff, they provide coffee and Internet. Job well done Midas!"
"this guy is unethically unacceptable & disgusting most front desk person (I would say ... disgusting most living creature on this very beautiful planet) I've ever dealt with. TOO LOUD, TOO ARROGANT, TOO DISRESPECTFUL, STILL LIVING & BEHAVING as if he's dea"
The technicians were outstanding and kept me continually informed of the progress. They notified me of any issues and kept me informed of the cost. They went out of their way to get me back on the road the same day after major repairs. They will continu
I went to the Midas shop on Culebra past 1604 to have my brakes repaired as advised to do so by another vehicle repair shop. So far so good or so I thought. I recieved a called from Joel the shop manager and no it was not to inform me that I needed even mo
The people are friendly. They do their best to save you money. I've had several repairs there in the last few years. They do NOT look for extra things to do. I'd recommend this place to anybody.
I went in last week to have an oil change. Unfortunately they found a leak in my front end. He showed me exactly what was causing the leak and gave me a good/fair deal that i could work with. After driving off the lot i noticed my truck pulling to the righ
"It's not often that someone who is paying money for a service will take the time to write something positive about that sometime traumatic event but in this case, I think it is warranted.Bottom line...the team at Midas on Culebra have been nothing but outs"
"Skip this place. After multiple trips to fix a check engine light, fix a catalytic converter and get charged for extras that have not helped the car run better, I am done with this Midas shop. I left frustrated and feeling ripped off. Not sure about my "
"I stopped going to Midas for about a year due to some issues. I tried calling today to ask what the price of an oil change was and the gentlemen on the phone was very sarcastic and rude. I asked if they were was a wait right now and he said ""always."" And "
"Not sure what was going on, but it took 1 1/2 hours to 2 hours for an oil change! I've also been here one other time and it took forever. I was also jokingly offered coffee because I looked tired and this time was asked if my allergies were bothering me be"
SERVICE WAS FAST AND THE TECH WHO WORKED ON MY CAR FILLED THE TIRES AND THEN TOOK THE CAR BACK IN THE BAY TO RUN A SCAN. I WILL BE BACK AND RECOMMEND LOCATION TO FRIENDS AND FAMILY.
I dropped off my car on a Friday and it took a WHOLE week to get my car back. Twice I picked up my car and had to turn right back around for an issue that should have been resolved. I was overcharged and given four estimates for the same matter from three
The staff at Midas Alamo Ranch are great. I have been coming to this location since they opened because it is right down the street from my house. . every time I go in for an oil change the staff is extremely courteous and gets me in and out in a timely ma
"Let me start by saying that My service was good and staff was friendly. My discontent is with how my time was disregarded. I made it clear how much time I had and asked before starting if everything could be done before then, and they stated it could. Well"
"First, they quoted over $3600 for a repair work that would cost less than $1000. they asked for over 3K for a 400 dollar part and quickly corrected it after I called a dealership for the actual price of the part. The quote was changed after I proved to the"
"The employees were very friendly and helpful, I didn't have to wait very long."
"This was the BEST overall customer service I have ever received! I recommend this location to everyone seeking a reliable, trustworthy shop to support their vehicle needs. JACOB, You are AWESOME!Thanks so much."
The only good was fast service. Other than that the rest of the service was unsatisfactory. I had a coolant flush which was over filled. My package came with a power steering flush that was performed according to the paperwork but it's not possible since m
"Thanks again, you guys have taken care of my cars once again.. always prompt, always friendly, always fast, thanks once again..Midas is awesome."
"I stopped by for an oil change for my 2001 Nissan Frontier. My check engine light has been on for 2 years, faulty O2 sensors. Even though I did not ask, they gave me an estimate of $3500.00 to replace the catalytic converter. Of course I said no. The next "
"I went to these guys for the first time for a typical oil change and rotation. I knew that there was a severe problem with vibrations at high speeds, in hopes that it was a simple tire balancing issue. When they took me over to my car, they carefully illus"
I orginally came in for a oil change but my tire struts needed to be repaired. I wasn't able to pay the full amount but John was able to work with me on payments. It was very helpful.
"I usually put forth effort to be patient with bad customer service, but was very disapointed in what I saw and experienced. The manager was in the bay smoking a cigarette with complete disregard with the falamable material in the bay area. Extremely un pro"
Great friendly staff and provided me with excellent service and were very professional
"This location ROCKS! It's clean, they are friendly, fast, honest and just a great experience every time. I won't ever go to any other Midias again! "
I brought my van in for an oil change and tire rotation. My van was serviced right next to the customer waiting area so I had a clear view of it being worked on. The tires did not get rotated but the technician told his supervisor and cashier that they wer
"AWESOME GUYS! I WENT TO TWO SHOPS COULD NOT FIGURE OUT WHAT WAS WRONG WITH MY TRUCK IT KEPT TURNING OFF, BUT THE GUYS AT MIDAS FIGURED OUT IT WAS A INTAKE LEAK AND FIXED IT THEY GAVE ME A INSTALLMENT PLAN TO PAY IT OFF WOW!!!! WHO DOES THAT? AGAIN THANKS F"
"Two different trips for two different reasons and I was lies to about time needed and they kept ordering wrong parts to store. Went a few days without my vehicle for an estimated three hour job, ordered wrong part and had to wait til they got it. Second at"
"Marcus,Richard & Chris Wonderful from the moment I called until the time I picked up my vehicle they provided wonderful customer service. My husband & I are extremely satisfied with the professionalism and the empathy these gentlemen had. They were defiant"
"Let me start by saying my experience at Midas was great,fast and friendly service. I stopped in for an oil change and brake flush ,and was told i could save money by going with a pick three special I opted for it and was able to pick another fluid flush se"
Excellent service..friendly and prompt to point out needed repairs to my vehicleExcellent speedy service with quality assurance.
Great service and a willingness to help.
Ive never been to an automotive shop where the people are so friendly and repairs are reasonably priced. I was surprised to hear they also have payment plans I will definitely be telling my family and friends to visit this shop thank you for the great job
"The store manager, Chris, did a great job entertaining us while we waited, & the other associates were very helpful with letting us know about other services they offer. Great prices! "
