Brian at the counter is always very nice and willing to accommodate us. Willie is who we discussed any issues with the vehicle and he was very informative. Sam typically gives us a follow up call or text to confirm everything went as planed. Great operation all the way around....very please with all of our services!
Everyone is so nice. I feel that I’m not being taken advantage of by lots of add on services. I feel they’re very honest and go above and beyond to satisfy the customer
The customer service was exceptional. I called to see when I could schedule an appointment and they were able to get me in the next day. They employees are always friendly and knowledgeable.
Sam and Willie are the best. My jeep dont go anywhere that is not this Midas.
Sam and his team are the ABSOLUTE best. The customer service is through the roof and the quality of work done is fantastic. I honestly wouldn't trust anyone else with my vehicle, time or money. I truly appreciate them and everything they do. Not only do they take pride in the job that they do but they also strive hard to build a great connection with customers. They know myself and my family well. I feel right at home there. I can't recommend them enough. That specific location is the bees knees. Love them!
We received great service. Very thorough explaining work that needed to be done and accurate not adding unnecessary items. Quote much more reasonable than competitors. Done in timely manner and even cleaned car thoroughly.
Everyone was very helpful and courteous
Overall customer service second to none
"I had a tire that had been patched and ridden flat multiple times; It started giving me trouble, and while applying yet another patch realized all my tires were almost wore out anyway. fearful of a front tire blowout at speed, I called around and around- no one could help me- it was a Saturday morning, opening hours. everyone had Monday latest- and that not only risking a blowout until then, but a costly absence from work. I called Sam at Watauga Midas, and he had the tires picked up that day. I got off work at 1:30, and by 3:30 I was cruising on four spec tires. The staff were honest in their appraisal of my alignment, which was spot on, so I was spared that expense. I was impressed with the customer service, the speed of installation and balancing- which was perfect, something other tire shops have given me **** to pay with multiple return visits- overall these guys do excellent work, and value to boot- ""I did not have to pay a lot for that muffler"" comes to mind :-)"
Everyone is great! Sam is wonderful!
Willie & Sam are Honest & trust worthy 👏 guys I always go there for all my car repairs. 100% Customer satisfaction 👌 I am a cancer survivor and they always ask how I'm doing really good Christian guys I don't go anywhere else
The only reason why I was not highly satisfied is because I had a door handle that was completely fine and working when I brought my vehicle but after I picked up my vehicle my door handle on the outside of the door was loose and was not that way before when I dropped it off.
I made an appointment for an oil change. I was greeted promptly and updated throughout. The service was professionally performed and clearly explained
The manager for my Midas is Sam. Sam has the very best customer service skills that I have ever seen. I try to keep the maintenance on my vehicles up to date so that they run good. Sam is a great manager. His customer service skills make it easy for me to keep rolling down the road. Thank you Sam.
Everyone is friendly and efficient.
I am completely satisfied with all the services that I received.
the folks there genuinely seemed interested in taking care of the several items I came in needing help with
Excellent customer service and very professional personal.
GREAT FRIENDLY AND KNOWLEDGEABLE STAFF.
The entire staff is very friendly and makes you feel welcome. In addition, they know what they’re doing.
"Great job, the truck stops as if it was new?."
Took my explorer in because of squeaking in left rear after 600 in pads and rotors on the back Was told left rear caliper needed to be replaced Sam had mechanic replaced pads and rotor left rear Sam said it?s fixed Now left rear is squeaking again
Bought it in before Christmas 600 dollars and 2 weeks later I need a new left rear caliper Sounds to much for me it wasn?t caught the first time Very busy and thriving business ( most definitely won?t miss me I?m just one customer )Won?t be back won?t reco
I am very impressed with the overall service and follow up after service.
I decided to strip out two of my rear differential bolts. Called up to get it into the shop. I dropped my Jeep off that night. I got there and Sam opened up the bay doors to get my Jeep pulled in. He definitely didn?t have to do that. They went above my e
I was there for about 2 hours. When asked how much longer I was told they were working on it by the manager Wille. That would have been fine but it had not been touched yet and air new it. Only after I said something they started on it . Then I had noticed
This group of gentlemen are by far the best in the business. From the owner Sam to the Manager Willie to the Counter Person Mike and all the Mechanics. They are so genuinely kind and take the time to explain the issues with your car. They also work quickly
"We have been going to Midas for many years and there is a reason for that. The previous owner was worth his weight in gold and when he retired and passed on the business, I was so worried cause I trusted him completely and he earned it. The new kid on the"
"Everyone that was involved was very courteous and everything that was done was done right..The only place I take my 2 vehicles to, "
"I had an appt at 0930 to clear a check engine light. The code was a bad Oxygen sensor making the engine run lean. I knew my catalytic converter was failing, and when they checked it they found it was near critical. I had them replace the O2 sensor and r"
"The place to go for very honest, upfront & passionate people! Will get you in & out while making sure everything is done properly! The best place to go in TEXAS!! "
We chose this Midas shop because of its 5 ?? rating. You certainly lived up to that rating. Thank you.
Very Friendly Mechanics that go above and beyond on service they?ve always done great work on my wife?s vehicle and got me taking care of for my vehicle inspection. Definitely will be recommending to friends and family.
It's family owned & operated! I was treated like a guest to someone's home. Very friendly and attentive! Prices were fair as well. We're definitely coming back!
"Every time I take my vehicle, and I have a few to Sam, they take care of me and my family as if we are his family. I just absolutely adore him and his crew. From Willie, to the new guy that sweeps the floor. Everyone in between loves working there and it s"
Awesome as always. SAM and team are great!
"I had my inspection done, Saturday, Willie was able to work me in. It was in and out in less than 20 minutes. Kudos to everyone involved, could not have had a better experience. Have always recommended Sam and his staff, for always being honest with preven"
"Thanks Sam and Willy, you guys are a pleasure to work with. You always make sure we are pleased with the work you have done. You do great work for a great price. Refer you to everyone I can! I love you guys!!!Don and Sherri"
"Sam and his team put service back into customer service, the service was fast and at a great price, my 2nd time here and won?t be the last"
"Sam and the team at Midas are very personable, friendly, helpful, and accommodating. They stay with with your automotive issue/problem until it?s fully resolved. They are quick to make sure you have transportation if needed, and make sure you?re satisfied."
"Sam and Willie went above and beyond for me today, thank you. I will always try to use them whenever possible for my cars. I would highly recommend them, they are terrific."
Excellent service and attention from your staff
" You guys worked on my 1972 Stingray today. I really don't trust justanyone working on my car. However, you guys do fantastic work, and if I EVER need anything done in the future. You guys will be on the top of my list and I will recommend yall to anyo"
I would recommend them to everyone for their issues. I believe they went way beyond expected For me. They worked until it was done- even afterThey were suppose to close.
"Sam, Willy, and the entire staff for always giving the Customer the Full experience. From the minute you walk in, the shop is clean, smells great and it?s like being at ?Home?. So satisfying and entirely happy with the work they did on my car. I wouldn?t t"
"Great service and customer support. This is our second time being there and both times they got to our car quick and did an excellent job fixing it. Sam follows up a few days after the repair to make sure all is well, couldn't ask for better service."
Great service. Glad to know they work on Mercedes
Great service!! Amazing customer service
Sam and Willy are great. Thank you for all your hard work. Keep rock in Mj
Excellent and courteous service. A great experience.
I'm always pleased with the services here- the techs are very understanding and considerate and they want to work with you on any issue the vehicle may have. I appreciate them all so much. 100% wonderful Midas services here! Recommended.
"I can not recommend this Midas location enough. Sam, Willie & the entire crew have taken care of my car issues several times. I know they always have my best interest at heart. They never try the ""upsale"" . The absolute best in customer service & qualit"
"Friendly, informative, customer service. Sam gives you all of the options so you can make the choice that works best for you. No pressure sales tactics. They go the extra mile to make you feel comfortable, explaining the technical information so anyone can"
"Was in Monday night for new brakes. Even though they were slammed Sam got me in and he was absolutely amazing. The way he interacts with all his customers is awesome. He is total asset to your company. We need more people in the world like Sam. He is kind,"
Sam was amazing! Took a personal interest in our vehicle. I highly recommend this place, and ASK FOR SAM!
"First impression was great, my car was in safe & trusting hands for an free exam of my brakes. Good news, breakes still good. In driving home noticed a loud rubbing noise. Stop short of home thinking something was dragging. Did notice a missing lug nut."
"I CAN NOT begin to express how incredible the level of service is at Sam?s Midas store. Just watching how he interacts with his customers, and his employees. Top notch is an understatement. I?m a life time customer now. No matter what my vehicle service ar"
Courteous, friendly service.
"If you want a good place to take your car, no matter what the problem is, I recommend you take it to Sam at Midas on Rufe Snow. He's a great guy and will take care of your car for you. Take my word for it. He and his team at Midas are the best :)"
This crew kindly and quickly repaired my daughter's catalytic converters and resurfaced brakes. They often have stayed late to finish the same day. I appreciate their service and smiles.
"They take the costumers service to the next level, very professional and friendly."
Sam and the team advised me of the best options and did great work. They performed the work I needed promptly and expertly. Their customer service is exceptional. I recommend you try them.
Great serviceDaniel showed pride in his work. Thanks!
"I had a little wait in the lobby, but was greeted with a smile when one of the techs came in. The manager honored my expired coupon and my truck rides smooth after the shock replacement. They even explained over the phone the result of the fix, which it is"
Very good service, less expensive than other places plus they checked the tires for and free tire rotation
"Daniel was very sweet and helpful, him and Sam went out of their way to make my visit very pleasant. My car runs great again! "
very friendly and honest . best quality services with reasonable price. i absolutely come back with Midas when needed
Great Willie is the best ! After my first visit Im going nowhere else
Excelente service fast and polite
One of the most difficult things for me to deal with is when I have car problems. Sam and the guys at Midas are always there to help me out when I need help with my car. They are the best! Thanks guys!!!
This is the best service I have ever received concerning my car and even outside concerns. They go out of their way to assist in whatever way they can. My car loves the treatment it has received because it drives better every time I leave there. They do a
I had an awesome experience and I will recommend this location .
"Awesome, Willy and the guys were great I just love this place"
I have been going to this Midas since 2009 & I have been pleased with them the whole time. Sam is the new manager & he is just great. Will give you a great deal & fix your car on time! Willie is the service manager & he makes sure the work is done right. I
Willy has always been very nice and helpful. My car is running as good as it did new and it's been years of not feeling comfortable driving my car and being able to get there or home. Thank you to all the guys at the Watauga Midas.
Willy has always been very nice and helpful. My car is finally running as good as new and its been years. Thank you guys ?
The guys were so nice and welcoming when I walked in. They were very knowledgeable and even rotated my tires. Something I didn't even think about! Great price for an oil change and tire rotation.
Took care of my exhaust needs in a timely manner and reasonable price.
"This shop is great. I have been going to this shop for a number of years, but once Sami & Willie took over, the customer service and my faith in their honesty has tripled!! They have been incredibly great to work with! My son has a vehicle that needed nume"
They are very friendly and fair pricing and I just love how they treat me. I love these guys!!!!
"These guys, especially Sam, are SO helpful and courteous. My car had to have a battery replaced and he took care of it quickly and the price was more than fair. I would highly recommend Sam and the Midas shop on Rufe Snow. I am more than grateful for your "
Very happy with my last 2 visits to my local Midas on Rufe Snow in North Richland Hills. Sam answered all my questions and gave me an easy to understand checklist of all the upcoming repairs needed to my Grandfather's old car I'm trying to fix up. You've e
Overall, very good. Oil smudges on the steering wheel.
Very professional and hard-working friendly services with great cooperations with Financing Services Companies for mine sometime Emergency cars repairs situations and all the times.. They make you feel as their family priority and they doing their job wit
Greeted as soon as I walked in. Went over what car was in need of and discussed what was to be done. Courteous service all the way through. Will be returning!
"You guys make everyone comfortable & @ ease about the care of their cars....Very polite,personable & attentive to ppls concerns/situations...Thanks!"
Great service and great people
Family run business and as a customer owners make you feel part of the family
Still didn't get my problem with the starting of my car fixed. They can't figure out why the hard start.
"We have been customers of this particular Midas location for the last four ownerships. The first two owners were very good friends of ours and took care of us but we did experience some problems with the third ownership group. This last owner, Sam, has don"
"Stopped in 15 mins before closing with brake issues and they stayed after hours to fix my issue. Sam and his staff were professional, courteous, and extremely polite with me. I can?t thank them enough. I highly, highly recommend this store for your auto"
"Every time I go to this shop I have a fantastic experience. The staff is knowledgeable, helpful and friendly, every time, and I always get the best deal at this shop. "
Sammy not only upgraded the brake pads when I called to let them know we couldn?t pickup the truck until the next day he offered to drop it off at our home. 8:15 PM he knocked on the door and handed me the keys!
"Sam and his team went above and beyond to make sure I was happy with the brake job they did last week. They will always have our business from here on out. Sam, thank you for explaining step by step on replacing the brake pads on my suv. 100% recommended "
"I have visited Midas in Watauga a few times. I have received excellent customer service each time. Sam, Sebastian, Willy and their team are very knowledgeable, friendly and efficient. They are always so nice. I was offered a nice cold water bottle while "
I needed brakes ASAP and Sam and the guys stayed to get it finished after hours.
great job. great prices. i was able to walk in and all was finished within a couple of hours. cream waiting area. clean bathroom. courteous employees.
" Have been coming to this location for years, Sam the owner is awesome, they play 94.9 KLTY , can?t say enough about this location ."
"i was at another location earlier in the day where an employee was smoking in the bay next to a car, they didn't have enough help to inspect my breaks and had to have an appt to just look at brakes. when i got to the Watauga location they were fully staffe"
Really professional and helpful
I have been looking for a while for a good mechanic shop to work on my families vehicles the one off of roof snow is the best one that I have used so far the mechanic shop that is right behind them messed up my car three different occasions take it to Mid
Samir and his team are first class!! ALL attention is on service to the customer, cannot say enough about Sam and his team. Robert spend nearly 2 days working to get my alignment right on my truck, even including having to overnight a new tie rod from Summit given my lift kit did not use OEM. Highly recommend taking your vehicle to Midas Watauga.
Excellent service friendly staff
Sam and his team did an awesome job on my wifes Jeep. Her alignment was really messed up and they spent the better part of the day working to get it just right, including Sam himself under my wifes Jeep adjusting / tightening the sway bar to get the steering just right. Highly recommend Sam and his team at Midas Watauga.
"I've used this shop several times and the employees are very helpful, knowledgeable, honest & very quick service. "
They tracked down the part from a dealership, they went and picked up the part and had my car fixed all in under 3 hours. Appreciate the help and service Sam & Willie. - Mj
Manager is very friendly and did excellent job He explained very nice job my first visit to Midaas
The manger was very nice and very helpful and made want to go back for all my car needs
"The new owner Sam, was a joy to work with. Did a fantastic job. His entire crew knows there stuff"
I brought my daughters car to Midas in Watauga. We have brought our cars here for many years. We received excellent service. The employees were extremely nice and Willy was so helpful. We had a great experience.
"My husband and I have been coming to this Midas since it first opened many years ago. The work done has always been good, the pricing reasonable, and the staff friendly and professional. We highly recommend this location. "
"I had quite a bit of work done on my truck at the Watauga Midas today. Work was top notch! They got right on it when I arrived, and worked throughout the day to get it all done. Sam the manager and his team of techs were great, very professional, very fr"
I will come back as much as I can They guys are great and they everything right on my truck
"Very helpful and courteous staff. Computer was down that Saturday and Midas was supposed to email my paperwork in work done. I still have not received my copy. Please send to me. Thank you, Kimberly Harris "
This team was great in explaining everything that needed to be done and why. They also helped secure a third party vendor to fix my cracked windshield. Appreciate all the help Sam and his team gave during my visit.
This Midas shop has always been great with me. They do a great job on what I need fixed & always check other things out to make sure it is all working good. I would highly recommend this shop to anyone. This is the only shop I go to to have anything fixed
This Midas store has always been great to me. They are friendly & great workers. I had to have my car towed in on Wednesday & they got right on it & fixed her up. Great prices also. I highly recommend this Midas shop.
The repair was handled efficiently and for a reasonable price. Thank you!
Hoping this location of Midas will always be there. They're honest and never tried to upsell me on anything. That's rare these days!
Great customer service always and dependable.
"good work, price was ok."
Every time I go they do such a great job thanks
"Just wanna thank Robert, the assistant store manager for being fair, honest, and blessing us. It is rare to find someone with great customer service these days. "
"It's not when things go right that you can tell a quality shop, it's when things go wrong and how they handle it. Things went somewhat wrong for me, getting a catalytic converter put in. The install took an hour or two?that's good?and it worked fine at fir"
Poor management now that Mark is leaving another manager running his business. He has a poor attitude and needs to work on respect before he loses more customers. I do inspections for Midas and he has brought over vehicles for inspection with illegal windo
"After scheduling online, my husband and I arrived, provided my name and the person behind the counter said ?are you at the right place?? I looked at my email and confirmed where I had made the reservation. He said ?we don?t do that here.? I stated that we"
Excellent service, nice staff, will return
Super friendly staff. Quick in-and-out oil change. Clean waiting area with really cool retro Coke machines.
Always great service at this Midas.
Always great service from this midas
Great service and good at explaining without beingcondescending to a woman
exhaust hangers broke the day of getting it repaired
"The team was knowledgeable and didn't hesitate to show you what was wrong, or what needed repair. What would have been very expensive repair was done for a fraction of the cost and done professionally. I recommend this Midas to anyone who wishes to have "
Super honest people. They will not try to rip you off. Highly recommended
service was good but there was no johnny football
"I had a coupon so I tried them. They charged me twice as much as advertised and then said they had already added the coupon. The owner was rude with their own customer service I was told by the rep. I will never go to a Midas again, at least this one."
"Could not have been better, great work, excellent customer service & great prices! Definitely will be a repeat customer"
