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11463 West Broad Street Richmond, VA 23233

Tire Care Promise™

With every tire purchase get FREE flat repairs or replacements, plus additional tire care benefits.

Additional benefits with purchase and paid installation:

  • FREE alignment checks
  • FREE rebalance every 5,000 miles
  • FREE tire rotation every 5,000 miles

MIDAS RICHMOND

11463 West Broad Street

Richmond, VA 23233

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11463 West Broad Street Richmond, VA 23233

11463 West Broad Street Richmond, VA 23233

Midas Richmond is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.

Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas Golden Guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered.

*See store for applicability and limited guarantee terms

Zero interest if paid in full within 12 or 6 months

On purchases of $1200+ for 12 months or $199-$1199 for 6 months at participating locations made with your Midas® Credit Card. Interest will be charged to your Account from the purchase date if the promotional plan balance is not paid in full within the promotional period1.

LEARN MORE

Tire CarePromise

With every tire purchase and paid installation get these Tire Care Promise™ benefits2:

FREE tire repairs or replacements

FREE alignment checks

FREE rebalance every 5,000 miles

FREE tire rotation every 5,000 miles

Shop For Tires

Richmond, VA Auto Repair and Tires

With convenient hours and locations, we make it easy to get your car repaired in Richmond. Our expert trained technicians are ready to fix your vehicle and get you back on the road. Learn more and request an appointment at Midas today - your Richmond, VA auto repair and service destination.

Need an Oil Change in Richmond, VA?

Our experts can recommend the best conventional, synthetic blend, or full synthetic oil for your vehicle. Trust Midas West Broad Street to prolong the life of your car with our exceptional vehicle maintenance. Learn More

Richmond Brake Repair

For brake inspections or repairs, trust our expert technicians for quality service at affordable rates. We provide comprehensive brake services, ensuring your safety on the road. Schedule your appointment at Midas in Richmond today and drive with confidence. Learn More

Tire Balancing & Repair Services in Richmond

Tires are crucial for safety, connecting your vehicle to the road. Your brakes depend on your tires to have a firm grip on the road. At Midas in Richmond, VA, our experts ensure your tires are safe in your car, truck, or SUV. Learn More

Richmond Wheel Alignment & Suspension Services

Experiencing handling issues? Trust Midas in Richmond, VA, for expert suspension and alignment services. Our professionals inspect wheel alignment, struts, shocks, and suspension, ensuring a safe and comfortable ride. Count on Midas for your vehicle's stability and performance. Learn More

Car, Truck, SUV and EV Tires in Richmond

Searching for dependable tire options in Richmond? Explore our extensive tire selection featuring top brands like Michelin, BFGoodrich, Firestone, and more. We have tires for most vehicles, including cars, SUVs, trucks, and electric vehicles. Schedule your Midas appointment today. Learn More

Check Engine Light Diagnosis in Richmond

Is your Check Engine Light on? This warning can indicate severe engine problems, requiring expert diagnosis. Rely on Midas professionals to identify and resolve the issue, ensuring your vehicle's peak performance and safety. Learn More

Richmond Muffler and Exhaust Services

Experiencing smoke, noise, or other exhaust system problems? Visit Midas in Richmond for expert exhaust services and repairs. Our professionals ensure your vehicle runs smoothly and safely. Trust Midas for reliable solutions to your exhaust issues. Learn More

Routine Auto Maintenance and Repairs in Richmond

Count on Midas in Richmond, VA for expert brake repair, scheduled maintenance, exhaust, tires, oil changes, steering, suspension, wheel alignment, and more. Rely on us for your car's safety, performance and reliability. Learn More

Car A/C Recharge & Heating Repair in Richmond, VA

Car heating and A/C systems deteriorate over time, leading to clogged hose pipes that may leak if not properly serviced. This can result in poor efficiency in both heating and cooling functions. Let Midas West Broad Street regularly maintenance your AC system so it operates at its peak performance level. Learn More

Car Batteries & Auto Electrical Services in Richmond

Experiencing a dead battery, starter issues, or alternator problems? For any electrical component concerns, trust the experts at Midas West Broad Street. Our skilled mechanics in Richmond, VA diagnose and resolve car battery and electrical issues promptly for smooth operation. Learn More

Programs

  • Better Business Bureau Accredited Business

  • ASE Certified

  • Motorists Assurance Program

Amenities

  • WiFi

  • Pick-up/Drop-off Services

  • After Hours Drop-off

  • Coffee

  • Complimentary Courtesy Car

  • Magazines

  • Online Appointments Available

  • Online Estimates Available

Community Involvement

  • Central Virginia Foodbank

  • Midas Cares

    Find out how getting your car serviced can help a cause important to YOU!

  • Virginia Blood Service

    Give blood and get a free oil change!

  • Project Feed More

    Harvesters

  • American Red Cross

Payment methods

The Midas Credit Card offers instant credit and special financing options2 to qualified applicants. See store for details. Get Details

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Average Rating:

4.65 of 5 stars

726 reviews

Alexanderaye

5.0 of 5 stars

Jun 18, 2024

In and out quickly Work done properly

David L.

5.0 of 5 stars

Jun 12, 2024

I have been a customer of Midas for years and have worked with Matt that entire time. Their professionalism, communication & courtesy is unprecedented. The staff from the mechanics to the customer service folks is extremely personable. Would highly recommend. .

MarthaD

5.0 of 5 stars

Jun 06, 2024

I've been coming to this Midas for years and years and have never been disappointed with anything. The service folks tell me what's needed, what it's going to cost and why it's needed. I can stop by and they check my tires and fill them for me when the light goes on and the fact that they are such a good community citizen - supporting our communities in so many ways - that's what originally led me to Mark Smith's Midas shop and I've never regretted it.Martha Doukas

dspai

5.0 of 5 stars

Jun 02, 2024

Very easy to schedule service and drop off my car. Associates are always very helpful and courteous

Haralambos Kipreos

5.0 of 5 stars

May 28, 2024

These are good honest people get you in and out fast

Harry

5.0 of 5 stars

May 13, 2024

The 2 ladies at customer service were excellent and Matthew Adams was awesome.

Charlotte D

5.0 of 5 stars

May 07, 2024

My wait time was minimal. They kept me informed of their progress, took the time to talk with me. Very professional , knowledgeable and friendly.

Pam

5.0 of 5 stars

May 06, 2024

Easy to schedule and fast service; friendly staff

Thanks to

5.0 of 5 stars

May 03, 2024

From check in to service updates to check out, everything was done well.

Cindy S

5.0 of 5 stars

May 01, 2024

Professional attention to customers, excellent service, trustworthy recommendations, loaner car and coupons available.

Grace B

5.0 of 5 stars

May 01, 2024

My problem was a small problem to them but I had no idea if it meant something more. A flap was loose. They took care of it as it was a big problem. I'm so thankful.

Carla

5.0 of 5 stars

Apr 30, 2024

The kind and respectful interaction with the Midas team. The honesty of your skilled mechanics.

Anonymous

5.0 of 5 stars

Apr 29, 2024

Never thought it would be this easy to make an appointment and get my car inspected!

Cheryl W

5.0 of 5 stars

Apr 26, 2024

All staff members are highly professional and customer service oriented. My time is regarded as important which is appreciated. It is a pleasure to give business to an organization who continuously gives back to the community. Thank you !!

Don C

5.0 of 5 stars

Apr 19, 2024

These folks always do me right. Exceed my expectations. Courtesy cars are a huge PLUS.Always friendly. Never talk down to me.They truly listen. Highly recommend.

Positive Paul

5.0 of 5 stars

Apr 19, 2024

Prompt, friendly service.

Dr. Bergen

5.0 of 5 stars

Apr 16, 2024

Friendly staff, explained things in detail, excellent communication, very flexible with scheduling, work was done as described and ready in the time that was estimated, great customer service.

SSW

5.0 of 5 stars

Apr 15, 2024

Matthew communicated with me to keep me updated on the progress of my vehicle and gave me recommendations of service needed and a clear price for all services. My vehicle was ready in a timely matter and check out staff were very friendly, courteous and helpful.

Audi Owner

5.0 of 5 stars

Apr 13, 2024

Quality of service and cost

Korsi71

5.0 of 5 stars

Apr 12, 2024

Always trustworthy service. Friendly service and great work. Communication is clear and frequent.

Mkk

5.0 of 5 stars

Apr 07, 2024

Speed of completion and ease of scheduling

Rusty

5.0 of 5 stars

Apr 04, 2024

Friendly, professional, timely repairs, competitive pricing and have NEVER had to take my car back because repairs not completed or done incorrectly!

Jeanne F

5.0 of 5 stars

Mar 28, 2024

Ability to make an appointment. Time frame

Chris

5.0 of 5 stars

Mar 27, 2024

Very easy to do business with you guys. Thank you!

Belb

4.0 of 5 stars

Mar 26, 2024

Customer service is excellent. Staff are all very helpful, welcoming and knowledgeable.

Charlotte

5.0 of 5 stars

Mar 25, 2024

Julie and the team at Midas are always wonderful. They are always fair and honest about whatever work needs to be done. I don’t understand a lot about cars and they always explain things really clearly.

Kh

5.0 of 5 stars

Mar 21, 2024

Great customer service ...perfect time

Larry H.

5.0 of 5 stars

Mar 14, 2024

Good customer service.

Grace B

5.0 of 5 stars

Mar 09, 2024

They changed my appointment from Monday to Saturday because I discovered I had a brake light out. They do not try to sell you more than you need. The mechanic explains everything to you before they go ahead.

JeffW

5.0 of 5 stars

Mar 07, 2024

Good people…good service.

Roy

5.0 of 5 stars

Mar 05, 2024

They quickly determined their scheduling openings and my options. Also, they reviewed my previous battery purchase and determined their was a credit.

ncbizman

5.0 of 5 stars

Feb 27, 2024

The team at Midas Short Pump is wonderful. They are courteous and professional. Communication is very prompt and straightforward. The team is always expressing appreciation for our business.

Richard B.

5.0 of 5 stars

Feb 25, 2024

i've been a customer for 20+ years and have consistently been happy with the repairs, ease of doing business and friendliness of the staff.

carl mcneill

5.0 of 5 stars

Feb 25, 2024

Great service from top to bottom

Lee D

5.0 of 5 stars

Feb 20, 2024

I cannot say enough positives things about Midas of Short Pump. The staff is so helpful, friendly and happy. I trust everyone who works there, and I know my car needs are being handled correctly and professionally! I tell everyone to go to Midas! They will not be disappointed!

Stu N

5.0 of 5 stars

Feb 20, 2024

The work is always done exactly as we ask. And then they let us know what else needs to be done.

JimH

4.0 of 5 stars

Feb 19, 2024

The pricing seemed to be too high. The oil change was definitely higher than I have gotten elsewhere.

Pat Lacy

5.0 of 5 stars

Feb 08, 2024

Had flat tire about three blocks away. Limped in snd they took my car and gave me a loaner to continue on to take my husband to his doctors appointment. Always good friendly helpful service over the last several years on my last three cars.

Alex K

5.0 of 5 stars

Feb 07, 2024

With the engine check light came the need to replace thermostat kit. This took ordering; however, I had a loaner.

Wiliam C.

4.0 of 5 stars

Feb 06, 2024

Only issue was the Service Required Message was not reset and it still keeps coming on every time I start the car. I did specifically mention at check-in that it had kept coming on with the wrong service interval info at check-in. I had previously tried unsuccessfully to reset it myself using the information I found on line. I didn't notice it until I started the car the next day. I live in Midlothian and didn't want to drive all the way back to Short Pump just to get it reset. Otherwise, no complaints.

Frank

5.0 of 5 stars

Feb 05, 2024

Reliability and trust! Taking my car there is always a positive experience. My tire had a large screw embedded in it. I had my car towed on a Sunday and left it in the lot, hoping Midas could repair it on Monday. It was completed before 1:00 p.m. - no questions asked. The price was fair. The service outstanding. The woman who checked me out was delightful. Thanks to all!

Jim W

5.0 of 5 stars

Feb 03, 2024

Friendliness of each associate I encountered. Comfortable & clean facility, especially the restroom. Good communication. Reasonable prices & coupon savings

Kelly T

5.0 of 5 stars

Feb 01, 2024

I had scheduled my appointment at the wrong broad street Midas and the associate that helped me just worked me right on in and had me done before my appointment time! Super nice about it and I was very impressed with kindness as well. I will be coming back for future services!!

Steve L

4.0 of 5 stars

Jan 29, 2024

Tires not ordered with a week notice. Water pump installed and would not hold coolant so service couldn’t be completed on Saturday. Tech and Brad were off on Sunday so had to get a loaner car and move all my work equipment into loaner get stuff out of my truck and work out of the loaner …. I work in construction out of my truck which is why I scheduled the service over the weekend.

Lynn h

5.0 of 5 stars

Jan 25, 2024

Quick and friendly service. Very professional!

Nick B

5.0 of 5 stars

Jan 25, 2024

I very much like the easy process of scheduling the appointment to dropping off the car, and picking it up. If there are concerns either Amanda or Matthew are quick to call and notify of the concerns so informed decisions can be made. Incredible people and incredible customer service.

Stephanie W

5.0 of 5 stars

Jan 17, 2024

The vehicle was serviced promptly and the staff is pleasant and knowledgeable.

Kevin R

5.0 of 5 stars

Jan 17, 2024

I was able to get my vehicle in easily. They offered a loaner car (very helpful)They kept me informed regarding the status of my vehicle.

Barbara C.

5.0 of 5 stars

Jan 15, 2024

I realized I had a slow leak in my tire on Saturday. I scheduled an appointment online that night for Sunday and was able to drop it off the next day and get a courtesy car. The work was completed on Monday afternoon and I was able to come in to pick it up at a time that was convenient for me. No one likes to have to replace a tire, but Midas of Short Pump made the experience as easy as it could. Thank you!

Eugene

5.0 of 5 stars

Jan 15, 2024

Great Timely Service! Thank you Midas!

Julien G

5.0 of 5 stars

Jan 13, 2024

Availability for appointment was great, easy pick up and drop off! I was called when my car was completed.

Dan K.

5.0 of 5 stars

Jan 13, 2024

The front office folks are the best. Always smiling and good attitude. The service tech communicated what was done and what needed to be done effectively.

Ben S

5.0 of 5 stars

Jan 12, 2024

We are new in town and a relative recommended this Midas location (Broad Street). We found arranging an appointment online very easy. The follow up phone call was friendly and efficient. Our service was quick and easy.

Tatar

5.0 of 5 stars

Jan 11, 2024

Fast, easy and quick

Woody

5.0 of 5 stars

Jan 07, 2024

Good people good service. Ready as promised.

ChristiS

5.0 of 5 stars

Dec 30, 2023

I didn’t have an appointment because the auto window broke unexpectedly. Not only was she able to take me right away, but she offered me a loaner car so I could still get all my errands done for the day. Both of these were perfect right before the holiday.

Mike R

5.0 of 5 stars

Dec 30, 2023

Everyone was polite, explained everything in a way I understood, and was upfront and fair about the pricing. I was very pleased with my experience.

Robert H

5.0 of 5 stars

Dec 30, 2023

I trust the service, and I know the at if there is a problem it will be addressed completely and professionally.

JoeM

5.0 of 5 stars

Dec 30, 2023

Always a great experience. Julie and Amanda are always awesome and the techs are great

Anonymous

5.0 of 5 stars

Dec 29, 2023

Excellent service, friendly associates. Timely and efficient.

Steve H

4.0 of 5 stars

Dec 29, 2023

The price was high

Jim W.

5.0 of 5 stars

Dec 21, 2023

Ease of booking an appointment, friendliness of staff, how quickly service was performed.

Lynne N

5.0 of 5 stars

Dec 21, 2023

My check engine light came on, they took me I right away and had a loaner car all ready for me. They even had it warming up as it was early morning and very cold.

Mark J

5.0 of 5 stars

Dec 18, 2023

Courteous counter staff; vehicle ready as promised. Competitive pricing

Hong-ye H

5.0 of 5 stars

Dec 14, 2023

Did not have any problems and like the Courtesy Car.

Patria

5.0 of 5 stars

Dec 14, 2023

Employees are very knowlegeable.

Carl

5.0 of 5 stars

Dec 14, 2023

Best people, best service and fair prices

Steve B

5.0 of 5 stars

Dec 12, 2023

I expected professional service and I got it

Steve N

5.0 of 5 stars

Dec 11, 2023

Great service

Mark A.

5.0 of 5 stars

Dec 11, 2023

Always pleasant and always great service

D B

5.0 of 5 stars

Dec 08, 2023

The communication was essential- the pictures and description on the call with the shop was very helpful!!! Approachable/ not judgmental practical and helpful discussions on my vehicle…

John

5.0 of 5 stars

Dec 07, 2023

Great Customer Service.

Kevin B.

5.0 of 5 stars

Dec 05, 2023

Prompt responses to request for appointment. Friendly staff. Clear communications. Great experience all around.

Charlotte D

5.0 of 5 stars

Dec 05, 2023

The staff are friendly and always explain my service and price to me. If I don’t wait, I’m given a loaner car. I would recommend Midas to my friends and family.

Liillian T.

5.0 of 5 stars

Dec 02, 2023

The manager was extremely nice, communicated well. friendly yet professional. He greeted me with a welcoming smile. He is why I keep returning to this Midas because it’s out of my way to do so. Plus I like that Midas gives to causes. That makes me feel good also. Thank you to everyone at Midas!Lillian TurnerPs. I hope this message gets relayed to them.

Kimberly T

5.0 of 5 stars

Nov 28, 2023

I have always taken very good care of me, and all my car service needs. Midas is very fair and stand behind your work. Midas employees and service technicians go above and beyond. But I do miss seeing your beautiful goldens. Happy holidays to all of you and yours.

Rich H.

5.0 of 5 stars

Nov 22, 2023

Diagnosing squeaks can be difficult and labor intensive. However, Midas identified and corrected the squeaks for a very fair price.

Kat

5.0 of 5 stars

Nov 22, 2023

Knowledgeable. Kind. Prompt

Pegasus

5.0 of 5 stars

Nov 18, 2023

I have ever only taken my car to the Subaru dealership. I wish I had started coming to Midas sooner. Literally EVERYTHING was better. Everything was fast, honestly, faster than the expectations they set. Everyone was helpful and understanding. I didn’t feel pressured, I wasn’t made to feel stupid, I was treated like a competent human.

HazelBtomato

5.0 of 5 stars

Nov 16, 2023

Staff were polite and friendly. All work was clearly explained and discussed prior to doing needed extra work. Estimated time was accurate. Thank you.

Jay

2.0 of 5 stars

Nov 15, 2023

Last month I got visited Midas in Fredericksburg for to change brake pads/rotors they charge me more than 800$ that’s fine but at that time it show ABS and ECS on dashboard before it doesn’t show any sign on dashboard . I’ll ask them they told me it gonna be remove after some days. Till month it doesn’t remove I’ll then I’ll visited to Midas of Richmond now they charge me 570$ for removing that ABS sign on dashboard. Conclusion is You guys made issue and You guys solve issue. This is not fair worst service

Anonymous

5.0 of 5 stars

Nov 11, 2023

The associates communicated very well and the particular services I wanted were readily available. All the scheduling options were clearly explained. The actual services were done in a reasonable time and the mechanic explained what was done.

JJ

5.0 of 5 stars

Nov 11, 2023

They explained what needed to be done with my car. They also completed the services on my car pretty quickly.

Richard B

5.0 of 5 stars

Nov 08, 2023

i've been a customer for over 20 years and have always had excellent service. Quality of the repairs has been consistently good.

KO71

5.0 of 5 stars

Nov 01, 2023

Always great service and trustworthy advice. Clear recommendations on upcoming needs. Matthew is a fantastic value to the organization.

Bud T

5.0 of 5 stars

Oct 23, 2023

Only a state inspection. Not complicated, but things went well

Mary Z

5.0 of 5 stars

Oct 22, 2023

I had my mother who uses a walker with me. We were made to feel welcomed. We were greeted as soon as we walked into the business. The inspection of my car was done in a great timeframe. There was one issue that needed to be taken care of in order to pass inspection. This was fixed quickly. There was one additional item found during the review of my car. That issue was shown to me and discussed solutions.

JoeM

5.0 of 5 stars

Oct 20, 2023

I commented to your staff on how clean your bathroom was. Thanks for having a TV to watch, coffee and comfortable chairs to sit in.

Grace B

5.0 of 5 stars

Oct 13, 2023

I encounter a very sluggish battery/start that day with company from out of state depending on the car. We drove immediately to Midas and asked if they could help. They did. Very thankful.

LulaD

5.0 of 5 stars

Oct 05, 2023

I just love you guys. Polite, prompt, helpful. I like the community involvement of Mark Smith and appreciate his example. I've been counting on you to take care of my car for a number of years (many) and have never had cause for complaint. Thank you!

Gina D

4.0 of 5 stars

Oct 02, 2023

i have a part-time job and your rates are way too expensive for me

Varun

5.0 of 5 stars

Sep 27, 2023

They fixed my flat tyre. It was not available at the store and I needed my vehicle. So found at some other store, picked it up and fixed my car. All in less than 3 hrs. They went over and beyond of what was needed of them

KellyH

5.0 of 5 stars

Sep 25, 2023

As a first time customer I was blown away with how friendly and accommodating the staff was. I stopped in on a Sunday with a short turn around time to fix my problem. They took my keys and gave me a rental and said don’t worry. I had to leave 2 days later to go out of town and they said take the rental. The customer service is top notch.

Paul M

5.0 of 5 stars

Sep 25, 2023

Friendly, accurate service.

robert w

5.0 of 5 stars

Sep 18, 2023

brad was the best he helped in many ways and made a bad situation into a great service.he went above and beyond. he is a credit to your company. unlike the midas in commack

TT

5.0 of 5 stars

Sep 18, 2023

Everyone was professional and concerned

PattyBakes

5.0 of 5 stars

Sep 16, 2023

The crew filled my wiper fluid although it wasn’t a part of the service I was there for. Truly above and beyond. And very thoughtful.

Susie E

4.0 of 5 stars

Sep 16, 2023

The cost for the rotors

Ted

5.0 of 5 stars

Sep 12, 2023

Speed of service

Jerry Barber

5.0 of 5 stars

Sep 06, 2023

Amanda at the counter is awesome at scheduling us in for maintenance work and so is the crew in the shop.

Tom w

1.0 of 5 stars

Sep 05, 2023

Nothing

Pl

5.0 of 5 stars

Sep 05, 2023

Great fast service. Clear communication.

Ron

5.0 of 5 stars

Sep 04, 2023

Straight to the point and answered all my questions and concerns with positive feedback. And other people were in and out with a smile on there faces

Cori

5.0 of 5 stars

Sep 03, 2023

Great experience overall . Trust !

Joe B

5.0 of 5 stars

Sep 02, 2023

Friendly knowledgeable staff. Kept me updated throughout the process.

Liz S

5.0 of 5 stars

Sep 01, 2023

When I set up my appointment, Julie, the Midas rep I spoke with was very helpful, reassuring me I would be able to have the car back when requested as long as there were any unexpected issues. The car was serviced early and I was able to pick it up as requested.

B. COLLINS

5.0 of 5 stars

Aug 30, 2023

Vehicle ready sooner than I expected. All parts were available for my tire sensor issue .plus got 4 new tires and alignment.

Marc D

5.0 of 5 stars

Aug 25, 2023

From my initial call to schedule a state inspection, the call from your service technician informing me that I needed tires, and the pick up process, I had an amazing experience. Would highly recommend this location.

Michael W.

5.0 of 5 stars

Aug 25, 2023

I was impressed by the overall customer service from this location; everyone was extremely professional and courteous. Communication for pricing for services was straight forward and was never forced. Very flexible in you need a loan vehicle, or if you close by a courtesy drop-off. Why go anyplace else to have your car serviced.

Kevin R

5.0 of 5 stars

Aug 24, 2023

I received an email explaining by priority the work that needed to be done. The technician calked and further explained. Based on that I prioritized the work I wanted done & they completed it within a day. Talking with the technician was helpful in my decision making process. He was not oushy. He told me what was needed & I made the decision.

Paul M

5.0 of 5 stars

Aug 21, 2023

Technician Matt friendly and good communicator.

MarkJ

5.0 of 5 stars

Aug 15, 2023

Very proficient by Service Manager (Matthew Adams) and Service Technician. Spent time doing thorough analysis of an intermittent starting issue !

WM

5.0 of 5 stars

Aug 15, 2023

Staff is knowledgeable and Honest.

Cindy S

5.0 of 5 stars

Aug 12, 2023

The professionalism and excellence is beyond compare. I never go to the dealership. All staff, Julie, Matthew are wonderful, they are courteous, helpful and provide superb customer service.

Steve H.

5.0 of 5 stars

Aug 12, 2023

I brought my truck in for service because the dealership said I needed new rear brake shoes. Midas techs did an inspection first and saw that I still had plenty of life left on my existing brakes.I really appreciate the honesty and professionalism from the techs at Midas.

Famfirst

5.0 of 5 stars

Aug 07, 2023

Great communication and easy

Don C

5.0 of 5 stars

Aug 07, 2023

Both Amanda and Julie helped me for this service. They always greet me by name and make my experience easy.

Jim W.

5.0 of 5 stars

Jul 28, 2023

Ease of scheduling, clarity of communication, prompt and efficient service.

Paul C.

2.0 of 5 stars

Jul 26, 2023

I brought the vehicle in for inspection and was notified that several items failed, which I expected. The headlights in particular. Both high beams were out and the lenses showed severe oxidation. The mechanic's first and only remedy option was to replace both headlight kits at a cost to me of over $1,400.00!! I declined the service and proceeded to research lower-cost options. I purchased a headlight restoration kit ($30) and new bulbs (~$100 for the 4). It took me <1hr to buff the lenses and 20 min in total to replace the bulbs. A total cost to me of $130 and less than 1.5 man hours. Why wasn't this presented as an option? The mechanic indicated that there was "significant degradation of the internal reflectors" which was the main reason that the "entire assembly needed replacement." Please explain how this was determined when the oxidation on the lens was so bad that you couldn't even see through it. I should be able to trust my mechanic blindly and know that they are looking out for my best interests (both from a safety and financial standpoint). In this case, that trust has been severely eroded.

David G.

5.0 of 5 stars

Jul 22, 2023

Process was smooth, staff was courteous, and I really appreciate access to loaner car.

John D

5.0 of 5 stars

Jul 15, 2023

Very easy to schedule online. Nice people at the desk. Service tech was friendly on the phone.

Carol B

5.0 of 5 stars

Jul 13, 2023

I trust they are honest and I have never had a problem.

Jane F

5.0 of 5 stars

Jul 13, 2023

I appreciate the service and the people in the facility.

carl m

5.0 of 5 stars

Jul 11, 2023

The Best service I could ever ask for

JeffL

5.0 of 5 stars

Jul 11, 2023

Quick check in, friendly staff, professional people, quality work, very good communication with me throughout the process, loaner car if we need it, great community involvement.

Anonymous

5.0 of 5 stars

Jul 11, 2023

Julie was wonderful. Brad updated me on your new tow service. Much appreciate both of them!!!

Richard B

5.0 of 5 stars

Jul 10, 2023

I've been a customer for 20+ years and been continually happy with the service and quality.

Paul m

4.0 of 5 stars

Jul 02, 2023

Expensive

Mac

1.0 of 5 stars

Jul 01, 2023

Leave decision on customer that if you do not install it won't pass inspection or at least help them to suggest what they can do.

Cheryl W

5.0 of 5 stars

Jun 28, 2023

Friendly, knowledgeable and efficient staff. Clean facilities parking is the only obstacle….very limited spaces

Satisfied, in short pump

4.0 of 5 stars

Jun 27, 2023

As a long time, customer I highly recommend Midas at short pump! Everyone from Matt, Julie, Amanda, Mike, Brad, etc… They are all amazing!

AravindK

5.0 of 5 stars

Jun 26, 2023

Every time I call or walk in, I never waited longer at all. And every time I go, for any service, I ask for a loaner car, and they give me one. You don't get such an experience in any bigger showrooms, dealerships where they do service too. They call me with details of the problem, costs that may incur and my choice to make. At the same time, explains which is necessary, which may wait and all the options. Not to mention, being very courteous.

Thart

5.0 of 5 stars

Jun 24, 2023

Excellent customer service! Reliable service. Let you know of any problems and explain them to you! Would recommend them to anyone who needs car service or repairs.

Paul M

5.0 of 5 stars

Jun 24, 2023

Friendly dependable service.

Anonymous

5.0 of 5 stars

Jun 22, 2023

Midas in Short Pump, VA has been my auto service shop for many years. They have always been extremely courteous and prompt in their service. They have been extremely honest. For example, they tell me when I need repairs, but also tell me when I will need repairs or replacements (tires, for example) in the future. If they were not honest, they could have told me that I needed the repair or replacement immediately.I also appreciate the loaner cars!!! What a lifesaver!!Finally, I appreciate their efforts in supporting the community. Feedmore, Shalom Farms, Goochland Cares, Blood Drives, etc. In particular, the Boy Scout Camp Card, which included a Midas coupon, which I used on this visit.Thank you Midas in Short Pump!!!

Martha D

5.0 of 5 stars

Jun 19, 2023

I have been having my car(s) serviced at this Midas for years and will go nowhere else. The staff is friendly, they explain what's going on, give a loaner vehicle when necessary. Nothing but good things to say!

Ross

5.0 of 5 stars

Jun 17, 2023

As in the past, I called with a unique situation and in this case it was a punctured tire of my daughters Jeep. It was a Saturday and I am at my shop till 2:30 PM but the service person was kind and said if I could possibly get the tire to them by 3:00, that it would be no problem to get it repaired. I was able to get home, remove the tire and get it to you all. They called and let me know it was done. Love the attention to detail.

MeMe 2

5.0 of 5 stars

Jun 16, 2023

I am a single lady that knows nothing about cars. From the. Folks at the front desk to the head mechanic were so friendly and helpful. Thank you so much that you have a kind and helpful staff-!

Jim W

5.0 of 5 stars

Jun 15, 2023

QuickEasyFriendlyGreat valueConfident in their work

MFJJ

5.0 of 5 stars

Jun 15, 2023

Prompt, efficient service. Ease of drop off and pick up. Clear explanation of work being performed. Courteous staff. Competitive pricing

SethR

4.0 of 5 stars

Jun 15, 2023

I had to return to this location due to the lug nuts being installed to high of a torque setting. I struggled to remove the lug nuts with a power tool.

Sloan H

5.0 of 5 stars

Jun 14, 2023

They were quick to diagnose the problem with my brakes and communicated it well. I know next to nothing about cars, so they were pretty up front with what was wrong and how much it was going to cost. They also noticed a problem with my serpentine belt, which I never would’ve known was having issues if they hadn’t told me.

Lesley A

5.0 of 5 stars

Jun 13, 2023

I found I could trust you with my car.

Carrie S

5.0 of 5 stars

Jun 12, 2023

They were able to correct a previous brake issue

K&D

5.0 of 5 stars

Jun 06, 2023

Loaner car was ready and service is always good and honest.

KP

5.0 of 5 stars

Jun 01, 2023

This particular Midas I use is always accommodating and efficient from scheduling the appointment, and working with me when I had to reschedule, and very professional and trustworthy! Matt kept me updated and explained what I needed and options available to me. I thought the price for all the work I needed done, including an inspection that I did not realize had expired, was incredibly reasonable! I have had experiences at two other companies that don’t even compare to the exceptional work done by Midas and their staff!

JL

5.0 of 5 stars

May 22, 2023

Always satisfied with the work done, the customer service interactions, explanations etc. Prices are a bit higher than I'd like to pay, but I always know it's done well and right.

Alexa

5.0 of 5 stars

May 20, 2023

it was a state inspection. It was done fast `0.5 hour.

VA Saveur

4.0 of 5 stars

May 19, 2023

Probably not a realistic expectation, but I would have preferred not to have waited 2 & 1/2 days for the work to be completed. The parts took longer than expected to get.

C sander

5.0 of 5 stars

May 16, 2023

Staff and technicians are great and friendly

Mark J

5.0 of 5 stars

May 15, 2023

I’ve been using this Midas location for ~ 20 years- good, honest service - if issues (nobody’s perfect) they resolve the issue at their cost ! Good technical review (I am an Engineer by education) of all repairs

Anonymous

5.0 of 5 stars

May 12, 2023

the experience was as I have come to expect

Cindy S

5.0 of 5 stars

May 08, 2023

Great service and customer service. From front desk ladies to completion of the job

Charles P

4.0 of 5 stars

May 06, 2023

I made an online appointment for 7:30-9:30am and dropped vehicle off the night before. By noon the next day, vehicle still in Midas lot. Not sure what the point of an appt. is if it's not honored by staff. We had things to do that day and did not get the car back until 3:00. Quote on the brakes was accurate, but didn't understand the $50+ in shop supplies. If that's standard, might as well include in the quote.

Nish

5.0 of 5 stars

May 05, 2023

Excellent customer service and technical service.

Don C

5.0 of 5 stars

May 04, 2023

EZ to book. Very friendly and knowledgeable staff. All work explained so that I understood. Loaner car provided a big plus too.

Amy K

5.0 of 5 stars

May 04, 2023

Extraordinarily swift process. No high sales pressure.

Anonymous

5.0 of 5 stars

May 03, 2023

Everything went as planned.

J Juritsch

3.0 of 5 stars

Apr 30, 2023

Had two tires mounted on wheels. Was charged for two new tire valves but they were not installed. Asked for refund.

Paul m

4.0 of 5 stars

Apr 29, 2023

Expensive

JoeM

5.0 of 5 stars

Apr 28, 2023

Personalized service for special circumstances. Thanks Mike T

Justine

5.0 of 5 stars

Apr 28, 2023

Easy to schedule and drop off. Great communication and finished within a few hours. Great location and staff

Rich R

5.0 of 5 stars

Apr 26, 2023

Midas has taken care of my cars for many years. I am able to discuss issues and anticipate when I might need service in the future. This time I spoke with Matt, who made a suggestion about painting my car. Also, the loaner cars are wonderful!

Dan

5.0 of 5 stars

Apr 26, 2023

It was easy to make an appointment.Parking was no problem.Waiting while the car was being inspected was easy.I was out within an hour.

LeeBear

5.0 of 5 stars

Apr 25, 2023

Friendly staff and very efficient!!

David N

5.0 of 5 stars

Apr 25, 2023

Convenience. Fair price. Trust. Awesome loaner program.

Debra M

5.0 of 5 stars

Apr 17, 2023

Easy scheduling, fast and friendly service

Charlotte D

5.0 of 5 stars

Apr 17, 2023

Good service in a timely fashion. Professional and friendly staff.

The Mayor of Short Pump

5.0 of 5 stars

Apr 16, 2023

The technician is knowledgeable and professional on what they do to make sure that the customer is well treated.

Mike D

5.0 of 5 stars

Apr 14, 2023

Customer representatives were pleasant and, more importantly, honest. No hard sells.

BB

5.0 of 5 stars

Apr 08, 2023

I called in had an appointment within 15 mins, walked in for a rental car and was able to complete my shopping in the hour it took to have my oil changed. The front staff was very respectful and polite to work with.

Blake W

5.0 of 5 stars

Apr 01, 2023

Love Midas

Brittany R

5.0 of 5 stars

Mar 29, 2023

The Short Pump shop has the absolute best staff! I appreciated that I was asked when I needed the car back by from the oil change and it was ready well before then.

Tommy A.

5.0 of 5 stars

Mar 19, 2023

Excellent experience

TroyH

5.0 of 5 stars

Mar 18, 2023

The customer service team was very helpful and made the experience great! Would recommend this shop to anyone. They do great things for the community also. I give them high praise! Excellent service!

[email protected]

5.0 of 5 stars

Mar 17, 2023

I called the W. Broad St location early the morning of my visit and was able to schedule my appointment for that day.

Nick K

4.0 of 5 stars

Mar 14, 2023

I feel the cost of replacing the front and rear breaks is much higher than other service centers

Alan H.

5.0 of 5 stars

Mar 11, 2023

Management & staff at Midas are reliable, competent & trustworthy. Communication with the customer is excellent & work is completed in a timely manner. Experience has shown that Midas addresses any problems that may arise fairly & Midas stands behind their work. While not priced on the lower end of shops in the area, the factors stated above lead to my continued patronage of this location.

Cindy S

5.0 of 5 stars

Mar 08, 2023

Extremely professional, great customer service, had loaner available

KAT

5.0 of 5 stars

Mar 08, 2023

Do you have such good people working there? I missed seeing the doggies. I must’ve been out enjoying the day and your loaner car services and the good communication skills of all your staff just can’t be beat.

LisaW

5.0 of 5 stars

Mar 07, 2023

Dropped of my car inspection. Mechanic was very honest regarding any work my car needed and (to put it bluntly) didn’t appear to try to rip me off. Very satisfied and great full for their work.

Kenney M

5.0 of 5 stars

Mar 04, 2023

Great employees and excellent customer service

Katie H

5.0 of 5 stars

Mar 03, 2023

Ease of scheduling, prompt information about potential issues, good communication, car completed in less time than promised. Also had catalytic converter painted for theft prevention, free service and grateful for it.

C

5.0 of 5 stars

Mar 02, 2023

First time taking my vehicle to get serviced at Midas! Everyone was so polite! I didn’t feel like I was being taken advantage by being a woman getting my car serviced. Some ppl make up issues with the vehicle to run up the bill

Anonymous

5.0 of 5 stars

Feb 28, 2023

I needed a lot of work and they took care of it, giving me a loaner and it was ready when they said it would be and for the cost I was told.

Lisa H

1.0 of 5 stars

Feb 27, 2023

A $9,000 quote, more than double of other shops says you don’t want to do transmission work. Tell customers before they incur cost of towing and diagnostic fees.Love your people, love the shop.. will continue being a customer for oil change and inspections, but will take mechanical work elsewhere

Chan D

5.0 of 5 stars

Feb 24, 2023

I am a repeat customer now for about 4 years. Always satisfied and trust this business. Love that they get you in asap when you call and they can provide me with a loaner car.

Lisa D

5.0 of 5 stars

Feb 18, 2023

Great staff!Helpful chat prior to any work, pricing reviewed at that time as well.

Cheryl W

5.0 of 5 stars

Feb 17, 2023

The entire process is very simple, staff very professional and knowledgeable. Process is seamless. And the coffee was free !! Thank you for exhibiting excellence in customer service and care !!!

Positive Paul

5.0 of 5 stars

Feb 16, 2023

Friendly people, good service.

Alex K

5.0 of 5 stars

Feb 10, 2023

I continue to get great customer service at Midas and fair pricing.

S M M

1.0 of 5 stars

Feb 08, 2023

Outdoor patio type seating for nice weather days, like carpool has

Brijbrown

4.0 of 5 stars

Feb 08, 2023

Your prices for labor & parts are obscene. $99 for an oil change, are you kidding me!

Reggie H

5.0 of 5 stars

Feb 04, 2023

Amanda, Julie, and Mike were extremely professional and courteous. Not only were my issues explained but photos were provided as well. This was undoubtedly the best shop I have ever been associated with. I bypassed a shop which was 1/5 of a mile from my home just to come here- I was nor disappointed. I would like to thank those individuals along with the rest of the staff for their assistance.

Jason M

5.0 of 5 stars

Feb 04, 2023

Speed for service and communication was very clear. I feel this location is honest with evaluations

V.M.

5.0 of 5 stars

Feb 02, 2023

Friendly accomodating

Pat

5.0 of 5 stars

Feb 02, 2023

Prompt, friendly, reliable

Doug P

5.0 of 5 stars

Feb 01, 2023

Friendly personnel/ knowledgeable technicians/ timely service / nice loaner car

Cindy S

5.0 of 5 stars

Feb 01, 2023

Always are well taken care of by staff. And the courtesy car is a plus.

Dan R.

4.0 of 5 stars

Jan 28, 2023

I was mostly highly satisfied--the price for a bulb replacement was an eyebrow-raiser but, since it needed to be done to pass state inspection, I agreed, knowing that in a few short months I shall be donating this 17 year old car to NPR. All in all, satisfied.Please be satisfied with my satisfaction

PaulS

5.0 of 5 stars

Jan 25, 2023

Always professional and pleasant.No surprises.

Bob G

5.0 of 5 stars

Jan 24, 2023

friendly,efficient and professional service and great communication as to what needed to be done and how much it would cost

RVA Luke

5.0 of 5 stars

Jan 23, 2023

Quick communication, got me in earlier than expected and we’re finished early, didn’t try to upswell me on anything. Do the job right, fast, and we’re friendly.

Bobbie S

5.0 of 5 stars

Jan 20, 2023

I have been having Midas service my vehicle for many year. Each time, I have been very pleased with the work the technicians have done. Occasionally while performing a certain task, other problems were uncovered. The technicians always showed me what was being done, what it would cost, and whether it was something that could wait for a few months, or needed attention now. I am comfortable knowing that my vehicle is as safe as possible to protect me while traveling.

Paul M

5.0 of 5 stars

Jan 19, 2023

Quick service.

M r

5.0 of 5 stars

Jan 18, 2023

Great customer service and very accommodating.

MFJJ

5.0 of 5 stars

Jan 12, 2023

Professional, courteous service from check-in to Check - out. Good value !

SD

5.0 of 5 stars

Jan 08, 2023

Very professional and courteous

Kacelt724

4.0 of 5 stars

Jan 08, 2023

It took over 15 minutes to schedule the catalytic converter service when the option became available back in October.

Anonymous

2.0 of 5 stars

Jan 06, 2023

Way way way way way over priced.

Brendan

5.0 of 5 stars

Jan 05, 2023

Good communication from employees. Quick service.

Julie G.

4.0 of 5 stars

Jan 04, 2023

It mostly is not their fault, I guess, but the car was towed there and it turns out after replacing the battery and running a diagnostic test, they were unable to help since it was an internal engine failure. I now have to get it towed elsewhere.

Alan H.

5.0 of 5 stars

Dec 31, 2022

I have been using this Midas location for 20+ years & a trust factor has developed during that time. The staff is friendly & the service is reliable. If there is a problem, I have found that management addresses the problem in a fair manner to all involved.

SANDY B

5.0 of 5 stars

Dec 31, 2022

THE STAFF IS FRIENDLY. THEY ASK QUESTIONS RELATED TO THE SERVICE YOU REQUEST. THEY LET YOU KNOW WHAT THEY FOUND, THEIR RECOMMENDATIONS AND PRICING. THE TECHNICANS REALLY GO THE EXTRA MILE. THEY ARE RESPECTFUL AND KIND, NEVER HAD ANY PROBLEMS ARE CONCERNS WITH THEIR SERVICE. THEY GO THE EXTRA MILE. AS A SINLE WOMAN I APPRECIATE THEIR KINDNESS, SKILLS AND PATIENCE. MY BROTHER IS AN AUTO MECHANIC AND BASED ON THE PROBLEMS I EXPAINED TO HIM HE HAS ALWAYS AGREED WITH YOU GUYS. HE IS ALSO PLEASED WITH THE PRICING. THAT'S WHY I AM A RETURNING CUSTOMER FOR 12 YEARSA.

Ak

5.0 of 5 stars

Dec 31, 2022

Associates were very courteous, friendly. No wait times. Got a loaner car that helped as some service parts took time and I didn't have to worry about seeking help for a car. Their service has always been great and they explain every detail before they are to make any service. Have been using midas since last 2 years I've been in this area.

Jim W

5.0 of 5 stars

Dec 30, 2022

Ease of booking appointment, cleanliness of location, pleasant and informative associates, support of community…

Run42km

5.0 of 5 stars

Dec 28, 2022

The car is old with lots of miles but it appears that the service has fixed the rough starting and running issue.

Steve B

5.0 of 5 stars

Dec 27, 2022

Excellent professional service

eahilt

4.0 of 5 stars

Dec 27, 2022

I was HIGHLY satisfied but clicked the wrong button and didn’t know how to get back to it.

Pedey

5.0 of 5 stars

Dec 27, 2022

More professional, truthful and courteous service cannot ne found. Absolutely trustwortjy.

Anonymous

5.0 of 5 stars

Dec 23, 2022

Just what I was looking for in a luxury experience

Lynne N

5.0 of 5 stars

Dec 22, 2022

The staff is always helpful and curteous. They are respectful of my time and keep me informed about the progress. They remember who I am.

Jane F

5.0 of 5 stars

Dec 21, 2022

The associates were courteous. The service man explained the charges for the new battery as well as the warranty. The associate assisted me in having my car available upon check-out. I have difficulty walking. They were wonderful.

Dszablak

5.0 of 5 stars

Dec 16, 2022

We have always taken our cars to Mark and his staff. We appreciate that he has loaner cars.

Bucca423

5.0 of 5 stars

Dec 13, 2022

I was COMPLETELY SATISFIED W/ the ENTIRE STAFF from Julie to Mark. Everyone was polite, went out of their way & very fairly priced. Will recommend this Midas!THANK YOU VERY MUCH!

mb

1.0 of 5 stars

Dec 12, 2022

Incredibly frustrating and disappointing. I had service at another Midas location several months before this - NONE of the issues were mentioned that were brought up at the inspection. THe price provided was high and I found the same services for half the cost at another shop. I felt taken advantage of as a female. I have previously tried to support this business as you back to the community but never again. Matt was terrible and inaccurate in his pricing. I will not be returning and have told others not to go there either.

ItsJustMe

5.0 of 5 stars

Dec 10, 2022

Excellent service

Anonymous

5.0 of 5 stars

Dec 10, 2022

Was able to make a next day appointment for an oil change. Didn’t feel pressure for added services even though other options were explained as to what else might needed to be done in the near future.

Ravikumar Srimantrao

1.0 of 5 stars

Dec 10, 2022

I was not happy that Midas was not able to fix the issue and asked me to visit Honda showroom.

Barbara A

5.0 of 5 stars

Dec 03, 2022

I have been going there for years and I always get the same outstanding treatment from both Matt and the girls who work the front. I cannot complain about a thing.

Bbeck

5.0 of 5 stars

Dec 03, 2022

Easy to schedule online, easy to drop off and pick up car, excellent communication while the car was being worked on, every employee was extremely professional. Excellent service!

Alex K

5.0 of 5 stars

Dec 02, 2022

I had an oil leak from my vehicle. Overall very satisfied with the whole process

Jeff W

5.0 of 5 stars

Dec 02, 2022

Good people good service….I feel that this location is honest and tells it like it is.

Mike B

5.0 of 5 stars

Dec 02, 2022

Super convenient location and easy to schedule. Always completed on time or earlier.Pricing responses were because it’s a fleet car so charges and additional services are between the facility and the fleet management company.

KeithP

5.0 of 5 stars

Dec 01, 2022

Ease of making appointment. Getting a complimentary car so that I could go back to work, clear communication, financing options, and completion of work on time.

Jerry B

5.0 of 5 stars

Nov 30, 2022

We trust Brad's automotive knowledge and judgement

Connie F

5.0 of 5 stars

Nov 25, 2022

Stopped to have a tire looked at. Tire was repaired in short period of time and the cost for this service was very reasonable.

CJ

1.0 of 5 stars

Nov 22, 2022

Stop trying to rip people off.

Betsy

5.0 of 5 stars

Nov 21, 2022

Good communication, timely repairs and fair price for the work completed. Would return with my other vehicle

Jim M

5.0 of 5 stars

Nov 15, 2022

Efficient and trust in service manager

Kris

5.0 of 5 stars

Nov 15, 2022

I went for my state inspection and some service was recommended. It was fixed quickly and without too high of a price. The coupon and rebate I was given at check out were icing on the cake. I didn't know there was an option for loaner cars, but that could be very helpful in the future.

M. Jones

5.0 of 5 stars

Nov 13, 2022

Offering to paint and etch my catalytic converter for FREE was an amazing kindness to your community. Thank you!

Richard

4.0 of 5 stars

Nov 12, 2022

Thanks for a great service !

Deanna H

5.0 of 5 stars

Nov 11, 2022

I will always think of Midas first for servicing due to the loyalty of Mark and Patty , having good service technicians as such as Matthew (Mat) and others through the yrs. Include the young man that serviced my vehicle for his customer service , communication of such about by service. I hold a special respect and loyalty to Mark and Patty as they have maintain a substantial buisness to service in the auto repair shop included reaching out to communities to support to Feed and Needs of our community as they have been committed and loyal to our community. Again , Thank you,Deanna H Hornbarger

Anonymous

5.0 of 5 stars

Nov 08, 2022

Highly recommend Midas for all car repair needs. They are friendly and work hard to explain everything needed and how much it will cost.

Bwh

3.0 of 5 stars

Nov 08, 2022

Be transparent and do not try to up sell. Stay wishing the 60-75 minutes that clients are told.

SF

5.0 of 5 stars

Nov 07, 2022

Great staff, quick and efficient.

Mimi

5.0 of 5 stars

Nov 07, 2022

Friendly, professional staff. Clear explanation of services needed.

Ann H.

5.0 of 5 stars

Nov 04, 2022

I was able to get my care inspected in a timely manner.

Hscvtmom

5.0 of 5 stars

Nov 03, 2022

I had an appointment for catalytic converter painting. Arrived early, was taken when I got there, and left before my appointment time. Only downside was the parking. The lot was full! Thank you for the free service.

Mack N

5.0 of 5 stars

Oct 29, 2022

Timely service and very clear communication.

Jpwood

5.0 of 5 stars

Oct 29, 2022

Friendly, fast, and helpful

californiagirl

4.0 of 5 stars

Oct 28, 2022

I was charged $160 for less than an hour of labor to install a battery. Not happy about that.

Vic H

5.0 of 5 stars

Oct 27, 2022

got to our cars very quickly. Associate was very friendly and welcoming

Brandon E

5.0 of 5 stars

Oct 25, 2022

I have brought my wife’s car and mine to this location for years now. They have always been helpful and honest about their work and options. I trust them and their opinions.

DA

5.0 of 5 stars

Oct 21, 2022

Efficient, friendly service

C Sullivan

5.0 of 5 stars

Oct 20, 2022

You cannot improve on this service store. From the front desk to the mechanics everything is high end. I never go to my car's dealership, but always depend on this Midas shop.

Magda Al

5.0 of 5 stars

Oct 20, 2022

Fast, clean. Friendly

Steve Barnett

5.0 of 5 stars

Oct 19, 2022

very professional operation

Charlotte D

5.0 of 5 stars

Oct 18, 2022

My car was inspected and the oil was changed and the courtesy check of everything was performed. I was given a courtesy car to use until my car was ready. The staff are always very courteous and professional. I always take my car to Midas.

Charles M

5.0 of 5 stars

Oct 18, 2022

I had two vehicles in need of state inspections. I was already aware that one would require new brake pads and rotors. Everything went according to plan and both are good to go. Thanks, Midas!

Brian D

5.0 of 5 stars

Oct 17, 2022

Repair was done quickly

Jerry B

5.0 of 5 stars

Oct 16, 2022

Amanda and Julie are just great ambassadors for MidasThey provide outstanding service!

D Bell

5.0 of 5 stars

Oct 13, 2022

always friendly staff at the front desk and knowledgable mechanics in the garage. Never a problem when I go to this MIDAS!! LOVE IT..

carl

5.0 of 5 stars

Oct 10, 2022

I have been taking my cars to Midas for over 15 years and always have received excellent service and the people are outstanding

VA Cakeman

5.0 of 5 stars

Oct 03, 2022

The service and staff are top notch. Kudos to your entire team. It is an efficient, friendly, and reliable experience. I trust your business to do the right thing, and that is priceless. It starts from the top and is seen in every aspect of your experience. Thank you!

Lisa K

5.0 of 5 stars

Sep 30, 2022

Midas is always our go to for our cars. They are always friending and do a great job.

Kevin M

5.0 of 5 stars

Sep 29, 2022

Good customer service

Bucaboo

5.0 of 5 stars

Sep 28, 2022

Great service, people, and facilities!

Jim M

5.0 of 5 stars

Sep 25, 2022

I trust Matthew at the SP location. His honesty and communication is why I spend my $$ here

Ricardo H.

5.0 of 5 stars

Sep 24, 2022

The service was done faster than I was expecting for being done on a Saturday which is a busy day . Thanks

DavidG

5.0 of 5 stars

Sep 19, 2022

All of the Midas team members we interacted with exceptionally courteous. We were able to get a convenient appointment, dropped the car off overnight, and the work was done in a timely fashion.

Deb in Short Pump

5.0 of 5 stars

Sep 16, 2022

What a great team! The team at Midas is so easy to work with and they explain everything perfectly. I’ve been coming to this location for more than 15 years and is the only place I would bring my car!

CM

5.0 of 5 stars

Sep 16, 2022

Staff is always helpful and a pleasure to work with.

Jeff N

4.0 of 5 stars

Sep 12, 2022

I bought my tires at Midas, which supposedly means I get free tire rotations. But I got charged for tire rotation, but didn’t notice until I left the shop.Secondly, and this happens every time I go there… there are black shoe scuff marks on my floor board (?). The panel by my feet when you open the door. They should spray and wipe when done. Frustrating for someone who keeps their car clean.

Anonymous

5.0 of 5 stars

Sep 10, 2022

They met the scheduled time. Advised without pressure.

Price gouge

5.0 of 5 stars

Sep 09, 2022

Oil chang price increased by 33% since last oil change. That is not consistent with current inflation.

Ck

5.0 of 5 stars

Sep 07, 2022

Appreciated the use of courtesy car.

Blake W

5.0 of 5 stars

Sep 06, 2022

No comment

Alois S.

5.0 of 5 stars

Sep 05, 2022

The people were very friendly and helpful from the minute I arrived. The info from Matt was very prompt & clear.

Janet H

5.0 of 5 stars

Sep 03, 2022

Had an emergency water in car issue and were able to get in on a Saturday. I was very impressed with the whole experience.

Anonymous

5.0 of 5 stars

Sep 03, 2022

Good service, and quality work.

JB

5.0 of 5 stars

Sep 02, 2022

Amanda is awesome and Mark & Patty do a lot for the central Virginia Community!!We know that our vehicles are in good hands at Richmond Midas.Jerry Barber

Kevin

5.0 of 5 stars

Aug 31, 2022

Great service and the loaner car

Annering

5.0 of 5 stars

Aug 30, 2022

Nice and friendly and efficient

JV city

5.0 of 5 stars

Aug 27, 2022

Service is great

Dave w

5.0 of 5 stars

Aug 26, 2022

They do a really thorough and the text they send for your car has everything

Anonymous

5.0 of 5 stars

Aug 25, 2022

They did what I asked and more. They communicated clearly about the progress on the repairs. Thank you!

ShortyT

5.0 of 5 stars

Aug 24, 2022

I use you guys exclusively for both my vehicles. The loaner car makes it so easy for me since I live 30 miles from town and allows me the ability to drop off and pick up easily. The text messages on progress is wonderful.

Mike B

5.0 of 5 stars

Aug 22, 2022

So easy to schedule service with…simple text and they respond timely with a schedule and usually complete before committed time…never beyond!Staff is professional, courteous and cheerful. Mark also does a lot for the community!

bkny

5.0 of 5 stars

Aug 20, 2022

The place is the best. Great customer service. Clear communication,. I have been going to them for 20 years and they never disappoint

Melissa McLeod

5.0 of 5 stars

Aug 19, 2022

Was able to squeeze me in for a light bulb repair. I was in and out quick! And I love seeing the same smiling faces.

Don C

5.0 of 5 stars

Aug 17, 2022

The associates at this Midas are very easy to talk with. They are all willing to explain things in a way that I can understand.

Todd H.

5.0 of 5 stars

Aug 14, 2022

This location saved my life and my trip! During a move from Georgia to Pennsylvania I suffered a total power failure while leaving dinner. The culprit looked like an alternator but I needed to swap the battery just to roll it into the parking lot. From my late night Saturday online appointment request to an early morning Sunday call from the manager explaining their schedule, I was treated with empathy and respect. My eventual diagnosis was a shredded alternator belt, much less than I was dreading. My trip was saved and this location humbled me with their service and dedication. I will forever be grateful to Julie and her team for prompt, courteous care and service.

Scott

5.0 of 5 stars

Aug 11, 2022

The repair was thorough and done well. Loaner car was also greatly appreciated

Jim M

5.0 of 5 stars

Aug 08, 2022

Matthew is my “go to” guy! I have high trust in his recommendation! Also, Amanda and Julie were great, as usual!

Frank M.

5.0 of 5 stars

Aug 06, 2022

Passed inspection. Good experience. Friendly staff. Good clean location. Done when they said it would be done. No complaints.

Grace B

5.0 of 5 stars

Aug 05, 2022

They rotated my tires. They did a courtesy check. My bill was zero.

Robert L

4.0 of 5 stars

Aug 03, 2022

The particular store was unable to complete some of the work that I had requested. Not really their fault, but that is going to prevent me from saying highly satisfied

Anonymous

5.0 of 5 stars

Jul 28, 2022

Easy to schedule, staff was helpful, informative and friendly. Good supply of coffee on hand for customers.

Join the Midas team at 11463 West Broad Street, Richmond, VA, 23233

Build your future with a leader in the automotive services industry: Midas.

Midas is one of the world's largest automotive service providers, including exhaust, brakes, steering, suspension, and maintenance services. Midas has more than 1200 franchise locations in the United States and Canada.

Midas is committed to earning our customers' trust by offering them the expertise, value, and responsiveness they expect every time they visit us.

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