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Big tire savings. $75 back with paid installation of 4 select tires. After mail-in rebate> Valid 1/16/2023 – 2/20/2023. Sailun. Crosswind. Performer. When you open and use the new Midas credit card within 30 days of opening receive a $25 statement credit on your first purchase of $25 or more. Offer valid at participating Midas locations. Valid for new accounts opened by 3/31/23. *Valid one time only. Maximum of one offer per account. Only valid for new accounts opened by 3/31/2023. Learn More.
Big tire savings. $75 back with paid installation of 4 select tires. After mail-in rebate> Valid 1/16/2023 – 2/20/2023. Sailun. Crosswind. Performer. When you open and use the new Midas credit card within 30 days of opening receive a $25 statement credit on your first purchase of $25 or more. Offer valid at participating Midas locations. Valid for new accounts opened by 3/31/23. *Valid one time only. Maximum of one offer per account. Only valid for new accounts opened by 3/31/2023. Learn More.

11463 West Broad Street Richmond, VA 23233

MIDAS RICHMOND

11463 West Broad Street

Richmond, VA 23233

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Get $70 Bridgestone mail in rebate or $60 Firestone mail in rebate + $50 reward card by mail. With paid installation of 4 select tires. Get $70 Bridgestone mail in rebate or $60 Firestone mail in rebate + $50 reward card by mail. With paid installation of 4 select tires.

11463 West Broad Street Richmond, VA 23233

EXPERT BRAKE SERVICE With a Limited Lifetime Guarantee on Brake Pads or Shoes. Most vehicles. EXPERT BRAKE SERVICE With a Limited Lifetime Guarantee on Brake Pads or Shoes. Most vehicles

11463 West Broad Street Richmond, VA 23233

Midas richmond is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.

Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered.

*See store for applicability and limited guarantee terms

Programs

  • Better Business Bureau Accredited Business

  • ASE Certified

  • Motorists Assurance Program

Amenities

  • WiFi

  • Pick-up/Drop-off Services

  • After Hours Drop-off

  • Coffee

  • Complimentary Courtesy Car

  • Magazines

  • Online Appointments Available

  • Online Estimates Available

Community Involvement

  • Central Virginia Foodbank

  • Midas Cares

    Find out how getting your car serviced can help a cause important to YOU!

  • Virginia Blood Service

    Give blood and get a free oil change!

  • Project Feed More

    Harvesters

  • American Red Cross

Midas. 5412 7512 3412 3456. Valid thru 12/24. Amanda Smith

Payment methods

The Midas Credit Card offers instant credit and easy terms to qualified applicants. Subject to credit approval. Minimum monthly payments required. See store for details. Get Details

American Express Discover MasterCard Visa

Average Rating:

4.60 of 5 stars

530 reviews

V.M.

5.0 of 5 stars

Feb 02, 2023

Friendly accomodating

Doug P

5.0 of 5 stars

Feb 01, 2023

Friendly personnel/ knowledgeable technicians/ timely service / nice loaner car

Cindy S

5.0 of 5 stars

Feb 01, 2023

Always are well taken care of by staff. And the courtesy car is a plus.

Dan R.

4.0 of 5 stars

Jan 28, 2023

I was mostly highly satisfied--the price for a bulb replacement was an eyebrow-raiser but, since it needed to be done to pass state inspection, I agreed, knowing that in a few short months I shall be donating this 17 year old car to NPR. All in all, satisfied.Please be satisfied with my satisfaction

PaulS

5.0 of 5 stars

Jan 25, 2023

Always professional and pleasant.No surprises.

Bob G

5.0 of 5 stars

Jan 24, 2023

friendly,efficient and professional service and great communication as to what needed to be done and how much it would cost

RVA Luke

5.0 of 5 stars

Jan 23, 2023

Quick communication, got me in earlier than expected and we’re finished early, didn’t try to upswell me on anything. Do the job right, fast, and we’re friendly.

Bobbie S

5.0 of 5 stars

Jan 20, 2023

I have been having Midas service my vehicle for many year. Each time, I have been very pleased with the work the technicians have done. Occasionally while performing a certain task, other problems were uncovered. The technicians always showed me what was being done, what it would cost, and whether it was something that could wait for a few months, or needed attention now. I am comfortable knowing that my vehicle is as safe as possible to protect me while traveling.

Paul M

5.0 of 5 stars

Jan 19, 2023

Quick service.

M r

5.0 of 5 stars

Jan 18, 2023

Great customer service and very accommodating.

MFJJ

5.0 of 5 stars

Jan 12, 2023

Professional, courteous service from check-in to Check - out. Good value !

SD

5.0 of 5 stars

Jan 08, 2023

Very professional and courteous

Kacelt724

4.0 of 5 stars

Jan 08, 2023

It took over 15 minutes to schedule the catalytic converter service when the option became available back in October.

Anonymous

2.0 of 5 stars

Jan 06, 2023

Way way way way way over priced.

Brendan

5.0 of 5 stars

Jan 05, 2023

Good communication from employees. Quick service.

Julie G.

4.0 of 5 stars

Jan 04, 2023

It mostly is not their fault, I guess, but the car was towed there and it turns out after replacing the battery and running a diagnostic test, they were unable to help since it was an internal engine failure. I now have to get it towed elsewhere.

Alan H.

5.0 of 5 stars

Dec 31, 2022

I have been using this Midas location for 20+ years & a trust factor has developed during that time. The staff is friendly & the service is reliable. If there is a problem, I have found that management addresses the problem in a fair manner to all involved.

SANDY B

5.0 of 5 stars

Dec 31, 2022

THE STAFF IS FRIENDLY. THEY ASK QUESTIONS RELATED TO THE SERVICE YOU REQUEST. THEY LET YOU KNOW WHAT THEY FOUND, THEIR RECOMMENDATIONS AND PRICING. THE TECHNICANS REALLY GO THE EXTRA MILE. THEY ARE RESPECTFUL AND KIND, NEVER HAD ANY PROBLEMS ARE CONCERNS WITH THEIR SERVICE. THEY GO THE EXTRA MILE. AS A SINLE WOMAN I APPRECIATE THEIR KINDNESS, SKILLS AND PATIENCE. MY BROTHER IS AN AUTO MECHANIC AND BASED ON THE PROBLEMS I EXPAINED TO HIM HE HAS ALWAYS AGREED WITH YOU GUYS. HE IS ALSO PLEASED WITH THE PRICING. THAT'S WHY I AM A RETURNING CUSTOMER FOR 12 YEARSA.

Ak

5.0 of 5 stars

Dec 31, 2022

Associates were very courteous, friendly. No wait times. Got a loaner car that helped as some service parts took time and I didn't have to worry about seeking help for a car. Their service has always been great and they explain every detail before they are to make any service. Have been using midas since last 2 years I've been in this area.

Jim W

5.0 of 5 stars

Dec 30, 2022

Ease of booking appointment, cleanliness of location, pleasant and informative associates, support of community…

Run42km

5.0 of 5 stars

Dec 28, 2022

The car is old with lots of miles but it appears that the service has fixed the rough starting and running issue.

Steve B

5.0 of 5 stars

Dec 27, 2022

Excellent professional service

eahilt

4.0 of 5 stars

Dec 27, 2022

I was HIGHLY satisfied but clicked the wrong button and didn’t know how to get back to it.

Pedey

5.0 of 5 stars

Dec 27, 2022

More professional, truthful and courteous service cannot ne found. Absolutely trustwortjy.

Anonymous

5.0 of 5 stars

Dec 23, 2022

Just what I was looking for in a luxury experience

Lynne N

5.0 of 5 stars

Dec 22, 2022

The staff is always helpful and curteous. They are respectful of my time and keep me informed about the progress. They remember who I am.

Jane F

5.0 of 5 stars

Dec 21, 2022

The associates were courteous. The service man explained the charges for the new battery as well as the warranty. The associate assisted me in having my car available upon check-out. I have difficulty walking. They were wonderful.

Dszablak

5.0 of 5 stars

Dec 16, 2022

We have always taken our cars to Mark and his staff. We appreciate that he has loaner cars.

Bucca423

5.0 of 5 stars

Dec 13, 2022

I was COMPLETELY SATISFIED W/ the ENTIRE STAFF from Julie to Mark. Everyone was polite, went out of their way & very fairly priced. Will recommend this Midas!THANK YOU VERY MUCH!

mb

1.0 of 5 stars

Dec 12, 2022

Incredibly frustrating and disappointing. I had service at another Midas location several months before this - NONE of the issues were mentioned that were brought up at the inspection. THe price provided was high and I found the same services for half the cost at another shop. I felt taken advantage of as a female. I have previously tried to support this business as you back to the community but never again. Matt was terrible and inaccurate in his pricing. I will not be returning and have told others not to go there either.

ItsJustMe

5.0 of 5 stars

Dec 10, 2022

Excellent service

Anonymous

5.0 of 5 stars

Dec 10, 2022

Was able to make a next day appointment for an oil change. Didn’t feel pressure for added services even though other options were explained as to what else might needed to be done in the near future.

Ravikumar Srimantrao

1.0 of 5 stars

Dec 10, 2022

I was not happy that Midas was not able to fix the issue and asked me to visit Honda showroom.

Barbara A

5.0 of 5 stars

Dec 03, 2022

I have been going there for years and I always get the same outstanding treatment from both Matt and the girls who work the front. I cannot complain about a thing.

Bbeck

5.0 of 5 stars

Dec 03, 2022

Easy to schedule online, easy to drop off and pick up car, excellent communication while the car was being worked on, every employee was extremely professional. Excellent service!

Alex K

5.0 of 5 stars

Dec 02, 2022

I had an oil leak from my vehicle. Overall very satisfied with the whole process

Jeff W

5.0 of 5 stars

Dec 02, 2022

Good people good service….I feel that this location is honest and tells it like it is.

Mike B

5.0 of 5 stars

Dec 02, 2022

Super convenient location and easy to schedule. Always completed on time or earlier.Pricing responses were because it’s a fleet car so charges and additional services are between the facility and the fleet management company.

KeithP

5.0 of 5 stars

Dec 01, 2022

Ease of making appointment. Getting a complimentary car so that I could go back to work, clear communication, financing options, and completion of work on time.

Jerry B

5.0 of 5 stars

Nov 30, 2022

We trust Brad's automotive knowledge and judgement

Connie F

5.0 of 5 stars

Nov 25, 2022

Stopped to have a tire looked at. Tire was repaired in short period of time and the cost for this service was very reasonable.

CJ

1.0 of 5 stars

Nov 22, 2022

Stop trying to rip people off.

Betsy

5.0 of 5 stars

Nov 21, 2022

Good communication, timely repairs and fair price for the work completed. Would return with my other vehicle

Jim M

5.0 of 5 stars

Nov 15, 2022

Efficient and trust in service manager

Kris

5.0 of 5 stars

Nov 15, 2022

I went for my state inspection and some service was recommended. It was fixed quickly and without too high of a price. The coupon and rebate I was given at check out were icing on the cake. I didn't know there was an option for loaner cars, but that could be very helpful in the future.

M. Jones

5.0 of 5 stars

Nov 13, 2022

Offering to paint and etch my catalytic converter for FREE was an amazing kindness to your community. Thank you!

Richard

4.0 of 5 stars

Nov 12, 2022

Thanks for a great service !

Deanna H

5.0 of 5 stars

Nov 11, 2022

I will always think of Midas first for servicing due to the loyalty of Mark and Patty , having good service technicians as such as Matthew (Mat) and others through the yrs. Include the young man that serviced my vehicle for his customer service , communication of such about by service. I hold a special respect and loyalty to Mark and Patty as they have maintain a substantial buisness to service in the auto repair shop included reaching out to communities to support to Feed and Needs of our community as they have been committed and loyal to our community. Again , Thank you,Deanna H Hornbarger

Anonymous

5.0 of 5 stars

Nov 08, 2022

Highly recommend Midas for all car repair needs. They are friendly and work hard to explain everything needed and how much it will cost.

Bwh

3.0 of 5 stars

Nov 08, 2022

Be transparent and do not try to up sell. Stay wishing the 60-75 minutes that clients are told.

SF

5.0 of 5 stars

Nov 07, 2022

Great staff, quick and efficient.

Mimi

5.0 of 5 stars

Nov 07, 2022

Friendly, professional staff. Clear explanation of services needed.

Ann H.

5.0 of 5 stars

Nov 04, 2022

I was able to get my care inspected in a timely manner.

Hscvtmom

5.0 of 5 stars

Nov 03, 2022

I had an appointment for catalytic converter painting. Arrived early, was taken when I got there, and left before my appointment time. Only downside was the parking. The lot was full! Thank you for the free service.

Mack N

5.0 of 5 stars

Oct 29, 2022

Timely service and very clear communication.

Jpwood

5.0 of 5 stars

Oct 29, 2022

Friendly, fast, and helpful

californiagirl

4.0 of 5 stars

Oct 28, 2022

I was charged $160 for less than an hour of labor to install a battery. Not happy about that.

Vic H

5.0 of 5 stars

Oct 27, 2022

got to our cars very quickly. Associate was very friendly and welcoming

Brandon E

5.0 of 5 stars

Oct 25, 2022

I have brought my wife’s car and mine to this location for years now. They have always been helpful and honest about their work and options. I trust them and their opinions.

DA

5.0 of 5 stars

Oct 21, 2022

Efficient, friendly service

C Sullivan

5.0 of 5 stars

Oct 20, 2022

You cannot improve on this service store. From the front desk to the mechanics everything is high end. I never go to my car's dealership, but always depend on this Midas shop.

Magda Al

5.0 of 5 stars

Oct 20, 2022

Fast, clean. Friendly

Steve Barnett

5.0 of 5 stars

Oct 19, 2022

very professional operation

Charlotte D

5.0 of 5 stars

Oct 18, 2022

My car was inspected and the oil was changed and the courtesy check of everything was performed. I was given a courtesy car to use until my car was ready. The staff are always very courteous and professional. I always take my car to Midas.

Charles M

5.0 of 5 stars

Oct 18, 2022

I had two vehicles in need of state inspections. I was already aware that one would require new brake pads and rotors. Everything went according to plan and both are good to go. Thanks, Midas!

Brian D

5.0 of 5 stars

Oct 17, 2022

Repair was done quickly

Jerry B

5.0 of 5 stars

Oct 16, 2022

Amanda and Julie are just great ambassadors for MidasThey provide outstanding service!

D Bell

5.0 of 5 stars

Oct 13, 2022

always friendly staff at the front desk and knowledgable mechanics in the garage. Never a problem when I go to this MIDAS!! LOVE IT..

carl

5.0 of 5 stars

Oct 10, 2022

I have been taking my cars to Midas for over 15 years and always have received excellent service and the people are outstanding

VA Cakeman

5.0 of 5 stars

Oct 03, 2022

The service and staff are top notch. Kudos to your entire team. It is an efficient, friendly, and reliable experience. I trust your business to do the right thing, and that is priceless. It starts from the top and is seen in every aspect of your experience. Thank you!

Lisa K

5.0 of 5 stars

Sep 30, 2022

Midas is always our go to for our cars. They are always friending and do a great job.

Kevin M

5.0 of 5 stars

Sep 29, 2022

Good customer service

Bucaboo

5.0 of 5 stars

Sep 28, 2022

Great service, people, and facilities!

Jim M

5.0 of 5 stars

Sep 25, 2022

I trust Matthew at the SP location. His honesty and communication is why I spend my $$ here

Ricardo H.

5.0 of 5 stars

Sep 24, 2022

The service was done faster than I was expecting for being done on a Saturday which is a busy day . Thanks

DavidG

5.0 of 5 stars

Sep 19, 2022

All of the Midas team members we interacted with exceptionally courteous. We were able to get a convenient appointment, dropped the car off overnight, and the work was done in a timely fashion.

Deb in Short Pump

5.0 of 5 stars

Sep 16, 2022

What a great team! The team at Midas is so easy to work with and they explain everything perfectly. I’ve been coming to this location for more than 15 years and is the only place I would bring my car!

CM

5.0 of 5 stars

Sep 16, 2022

Staff is always helpful and a pleasure to work with.

Jeff N

4.0 of 5 stars

Sep 12, 2022

I bought my tires at Midas, which supposedly means I get free tire rotations. But I got charged for tire rotation, but didn’t notice until I left the shop.Secondly, and this happens every time I go there… there are black shoe scuff marks on my floor board (?). The panel by my feet when you open the door. They should spray and wipe when done. Frustrating for someone who keeps their car clean.

Anonymous

5.0 of 5 stars

Sep 10, 2022

They met the scheduled time. Advised without pressure.

Price gouge

5.0 of 5 stars

Sep 09, 2022

Oil chang price increased by 33% since last oil change. That is not consistent with current inflation.

Ck

5.0 of 5 stars

Sep 07, 2022

Appreciated the use of courtesy car.

Blake W

5.0 of 5 stars

Sep 06, 2022

No comment

Alois S.

5.0 of 5 stars

Sep 05, 2022

The people were very friendly and helpful from the minute I arrived. The info from Matt was very prompt & clear.

Janet H

5.0 of 5 stars

Sep 03, 2022

Had an emergency water in car issue and were able to get in on a Saturday. I was very impressed with the whole experience.

Anonymous

5.0 of 5 stars

Sep 03, 2022

Good service, and quality work.

JB

5.0 of 5 stars

Sep 02, 2022

Amanda is awesome and Mark & Patty do a lot for the central Virginia Community!!We know that our vehicles are in good hands at Richmond Midas.Jerry Barber

Kevin

5.0 of 5 stars

Aug 31, 2022

Great service and the loaner car

Annering

5.0 of 5 stars

Aug 30, 2022

Nice and friendly and efficient

JV city

5.0 of 5 stars

Aug 27, 2022

Service is great

Dave w

5.0 of 5 stars

Aug 26, 2022

They do a really thorough and the text they send for your car has everything

Anonymous

5.0 of 5 stars

Aug 25, 2022

They did what I asked and more. They communicated clearly about the progress on the repairs. Thank you!

ShortyT

5.0 of 5 stars

Aug 24, 2022

I use you guys exclusively for both my vehicles. The loaner car makes it so easy for me since I live 30 miles from town and allows me the ability to drop off and pick up easily. The text messages on progress is wonderful.

Mike B

5.0 of 5 stars

Aug 22, 2022

So easy to schedule service with…simple text and they respond timely with a schedule and usually complete before committed time…never beyond!Staff is professional, courteous and cheerful. Mark also does a lot for the community!

bkny

5.0 of 5 stars

Aug 20, 2022

The place is the best. Great customer service. Clear communication,. I have been going to them for 20 years and they never disappoint

Melissa McLeod

5.0 of 5 stars

Aug 19, 2022

Was able to squeeze me in for a light bulb repair. I was in and out quick! And I love seeing the same smiling faces.

Don C

5.0 of 5 stars

Aug 17, 2022

The associates at this Midas are very easy to talk with. They are all willing to explain things in a way that I can understand.

Todd H.

5.0 of 5 stars

Aug 14, 2022

This location saved my life and my trip! During a move from Georgia to Pennsylvania I suffered a total power failure while leaving dinner. The culprit looked like an alternator but I needed to swap the battery just to roll it into the parking lot. From my late night Saturday online appointment request to an early morning Sunday call from the manager explaining their schedule, I was treated with empathy and respect. My eventual diagnosis was a shredded alternator belt, much less than I was dreading. My trip was saved and this location humbled me with their service and dedication. I will forever be grateful to Julie and her team for prompt, courteous care and service.

Scott

5.0 of 5 stars

Aug 11, 2022

The repair was thorough and done well. Loaner car was also greatly appreciated

Jim M

5.0 of 5 stars

Aug 08, 2022

Matthew is my “go to” guy! I have high trust in his recommendation! Also, Amanda and Julie were great, as usual!

Frank M.

5.0 of 5 stars

Aug 06, 2022

Passed inspection. Good experience. Friendly staff. Good clean location. Done when they said it would be done. No complaints.

Grace B

5.0 of 5 stars

Aug 05, 2022

They rotated my tires. They did a courtesy check. My bill was zero.

Robert L

4.0 of 5 stars

Aug 03, 2022

The particular store was unable to complete some of the work that I had requested. Not really their fault, but that is going to prevent me from saying highly satisfied

Anonymous

5.0 of 5 stars

Jul 28, 2022

Easy to schedule, staff was helpful, informative and friendly. Good supply of coffee on hand for customers.

WillieP

5.0 of 5 stars

Jul 20, 2022

Ease of scheduling and quick availability of appointment.

JaninRichmond

5.0 of 5 stars

Jul 19, 2022

Julie and the other man at service desk were very nice and professional. They explained other options for me for future visits. Very nice Midas location and staff!

kibbles

5.0 of 5 stars

Jul 19, 2022

Was able to make an appointment in a very timely manner. Loved the digital (text) update with photos of equipment needing replacement. Inspection was rejected, so I had to bring the car back, once the issue was resolved. Brought it in without appointment, and technician was able to get me in and out within an hour. Very pleased with that turnaround, especially considering the high volume of customers.

Anonymous

5.0 of 5 stars

Jul 17, 2022

Extremely friendly employees and on point with overall experience, professionalism and of course the work the mechanics perform. Top notch all the way.

AndrewR867

2.0 of 5 stars

Jul 15, 2022

Immediately after I paid for my oil change, I remembered that I had a free oil change coupon in my car. The service rep said he was unable to change the transaction and apply the coupon. I get that I screwed up and should have presented the coupon in the first place, but I felt really frustrated that the rep wasn’t able to help me with this in that moment, given that I had literally just paid and had the coupon in hand.

Tom RT

5.0 of 5 stars

Jul 14, 2022

Easy to schedule fair prices and excellent service.

Dorothy G.

5.0 of 5 stars

Jul 13, 2022

The staaff is friendly, courteous and competent. Would never go anywhere else.

R G

5.0 of 5 stars

Jul 13, 2022

Service and courtesy

Kevin

5.0 of 5 stars

Jul 05, 2022

I have already been happy with the experience. Safety is first in their recommended for service but not just trying to up sell repairs. We trust Mark with all our car service ever though we are not as local as we used to be. Just good people.

Anonymous

2.0 of 5 stars

Jul 03, 2022

be honest

William B

5.0 of 5 stars

Jul 01, 2022

Very friendly staff. I like that the actual mechanic calls me and explained the status of the repairs.

Durre

5.0 of 5 stars

Jun 30, 2022

Received a clear communication from the front desk staff and the technician taking care of the car, who was very helpful and courteous

Bobbie S

5.0 of 5 stars

Jun 29, 2022

The appointment was very satisfactory and professional from the moment I scheduled the work , during the on site wait time, and check out. I appreciate the friendliness and timeliness of all aspects of the business. And all the employees seemed to like what they were doing.

Meg S.

5.0 of 5 stars

Jun 28, 2022

I was very pleased with how quickly a Midas associate called me when I attempted to schedule my appointment online. I also appreciated how quickly the staff got me in and out of the shop, as I was waiting on site. The mechanic who performed the service work was very informative and not pushy about trying to sign me up for services I didn't need. My visit was for a state inspection and oil change and nothing more. I keep track of the maintenance for my vehicle and know what I do and don't need. At other service centers ... it's been my experience that mechanics (who are also men), seem to think a woman can't monitor her own vehicle's maintenance schedule. I appreciate greatly that the mechanic didn't make the obvious stereotypical assumptions. Thank you so much! I WILL be returning to this location!

Crystal W

5.0 of 5 stars

Jun 27, 2022

I've been coming to Midas since I bought my first car back in 2005. I will never use another service station so long as Midas is an option.

Cheryl W

5.0 of 5 stars

Jun 27, 2022

Staff is always very pleasant and accommodating. Everything is handled professionally. I like supporting a company that exhibits values and is so giving and caring to the Community and those less fortunate. Thank you ! And that includes my admiration for the Owner standing for promoting safety in our community through speaking out publicly regarding Gun laws. THANK YOU !!

Motorcycle Jay

5.0 of 5 stars

Jun 23, 2022

Front desk personnel were courteous and kept me informed. Mechanic who did my service (motorcycle state inspection) was professional and seemed to know what he was doing.

Hong-ye H

5.0 of 5 stars

Jun 20, 2022

Had no problems with the work and communication about the status of the vehicle. Went in for vehicle inspection.

Chet A.

5.0 of 5 stars

Jun 17, 2022

They were able to order, receive and install my tire in one afternoon, allowing me to go out on my boat the next day.

Jim W

5.0 of 5 stars

Jun 17, 2022

Easy to schedule, got right in at the scheduled time, neat clean environment, services completed to my satisfaction, staff was friendly and communicated everything.

RVA-Dawg

5.0 of 5 stars

Jun 17, 2022

Everyone we encountered was kind, professional and very knowledgeable. Always feel like my car is well taken care of at this location.

Recyclemebb

5.0 of 5 stars

Jun 16, 2022

Check-in efficient, and knowlegable front desk staff.Customer service, always a call from service technician to explain status, time, prices etc. Loaner car. Periodic oil change discount to existing customers. They are thorough. Resolve questions/issues quickly. Love that they truly do support the local community...that is a big one for me!

Angela T.

5.0 of 5 stars

Jun 16, 2022

The staff were great at a accommodating my last minute appointment and getting me a rental. Throughout the process, everyone was very communicative and the service needs were explained clearly.

Erica B

5.0 of 5 stars

Jun 16, 2022

We've been working together to get my car fixed and inspection ready. Matthew was so helpful, very up front and fantastic to work with! Highly recommended!

Colleen C

5.0 of 5 stars

Jun 15, 2022

Ease of scheduling, efficient service, good customer service

Cynthia S

5.0 of 5 stars

Jun 14, 2022

They take very good care of us.

Justine C

5.0 of 5 stars

Jun 14, 2022

Good communication, fair pricing and vehicle completed on time.

Deb

5.0 of 5 stars

Jun 12, 2022

Every member of staff is so patient, kind and courteous! I’ve been visiting this location for more than a decade and really appreciate the care they give to my vehicle!

Mary H.

5.0 of 5 stars

Jun 12, 2022

Your customer service is impeccable. I always appreciate being kind and friendly.

Doug J

5.0 of 5 stars

Jun 08, 2022

Easy to get an appointment and I chose Midas due to their Feed Mor contributions.

CHUCKY

5.0 of 5 stars

Jun 08, 2022

EFICIENT, GOOD COMMUNICAITON, QUALITY WORK

Scott

2.0 of 5 stars

Jun 07, 2022

You over charge for your service and apparently rly over incentive your service techs to find problems. Had the work done for 1/2 the price elsewhere. Had I known my son was taking his vehicle to your shop I would have instructed him to go elsewhere. Amazingly I stopped gave major issues with the fj when I stopped taking it to your shop for service. I would say you are at least 40% higher than your competitors. In this instance you were double.

Sue C

5.0 of 5 stars

Jun 05, 2022

Convenient location. Quick appointment

Fred Hawk

5.0 of 5 stars

Jun 04, 2022

Been dealing with Midas for years. There's no other Service Dept. That can give you up to date dynastic of what your car needs in the future. Feeling safe to know what's expected. You have a sense of ease knowing your car will be up to date physically

Dan D

5.0 of 5 stars

Jun 04, 2022

Professional and easy process

Linda D

5.0 of 5 stars

Jun 03, 2022

Everyone there knew the job they had to do and were very friendly.

Jerry B

5.0 of 5 stars

Jun 03, 2022

Amanda, Brad and Roland were all such great professionals at their jobs

Randy P.

5.0 of 5 stars

Jun 03, 2022

Very friendly people. Very customer service oriented.

Joe C.

5.0 of 5 stars

Jun 01, 2022

Been using them for 10+ years, they are professional, reliable, honest and the owner is very active in the local community.

LaurenY

5.0 of 5 stars

Jun 01, 2022

They let me in right away even when I didn’t even make appointment. And the time took for the job was reasonable and almost exactly as they estimated. And staff/receptionist was compassionate, willing to help. Really appreciate their service and efforts.

Tony Johnson

5.0 of 5 stars

May 31, 2022

SIMPLY AWESOME!!!!

Anonymous

5.0 of 5 stars

May 27, 2022

Responsive and communicative people

Cherylw

5.0 of 5 stars

May 24, 2022

Staff is courteous, service performed in a timely manner, waiting area clean and comfortable.

Don C

5.0 of 5 stars

May 23, 2022

I’ve been having you service my vehicles for a while now. All associates are friendly and knowledgeable and have helped me with complicated issues in the past. I’m also pleased that Midas is very involved in our neighborhood and central Va.I’m also very happy to know that if I need a loaner car one is usually available.

Evan

5.0 of 5 stars

May 21, 2022

Always great communication and service when I get my vehicle serviced at Midas. Dropped off my car for a state inspection without an appointment and they accommodated my needs quickly

Corrine L

1.0 of 5 stars

May 20, 2022

I feel like the price if my oil change was outrageous. In the past I have paid $75 or even $85 but $106 is unacceptable. I had no idea it was going to be that expensive.

Jamie M

5.0 of 5 stars

May 18, 2022

I have a repair place I always take my cars to so I probably won't bring my own vehicles back, I sort of ended up here on accident, but I had a pleasant experience and was happy with the service so I would recommend them to others.

Charles M

5.0 of 5 stars

May 18, 2022

Midas services our 5 vehicles. This was only a state inspection and they replaced a burned out bulb so we passed. They made everything very easy as they always do.

Flywilly

5.0 of 5 stars

May 18, 2022

Great people working there who fully explained what my car needed and the price and time required to complete the work. I’ve been going to this Midas for almost 20 years and trust them completely. Thanks Mark!

Mikey O

5.0 of 5 stars

May 18, 2022

I got an oil change and state inspection. The oil change was free and the inspection price is set by the state. There were no price surprises. I like the fact they explain issues that are not critical but I will eventually need to fix. I don’t feel pressured, just informed. I trust these guys and I also like that the owner, Mark Smith, is involved with the community. And while I never used the service, it’s nice that they have loaner vehicles available.

Robert S

3.0 of 5 stars

May 16, 2022

The pricing for an oil change and tire rotation was over $160.00 with a supposed discount.

MR

5.0 of 5 stars

May 14, 2022

Everything.

JMG1963

5.0 of 5 stars

May 13, 2022

I didn’t have an appointment and they still took care of my issues very quickly.

DianneD

5.0 of 5 stars

May 12, 2022

You all are terrific to deal with and always deliver. Thank you

Rick H

5.0 of 5 stars

May 11, 2022

I have been taking my cars to Midus West Broad St for many years. They have always treated me like family. Extremely professional and explain what is going on with my vehicle in terms I am easily able to understand. The entire staff is very friendly and will take the time to listen and offer advise. I am so comfortable with them and fully trust their findings and service/ repairs. They go out of their way to make sure my experience with them is a pleasurable experience.

Savannah E

5.0 of 5 stars

May 11, 2022

I had a great experience at the Midas in Short Pump, VA. My car ended up needing a lot more work than was first thought, however Brad communicated everything with me and got my car back to me on the same day.

Boots J

5.0 of 5 stars

May 11, 2022

The level of detail provided in explaining the recommended services (included photos) and the awesome staff that I talked to during my visit. Great group! The waiting room was super clean and well taken care of for customers.

Larry C.

5.0 of 5 stars

May 11, 2022

ease of scheduling and quality of service

Edward

5.0 of 5 stars

May 09, 2022

Been going there for years and they re comprehensive nd through. More specifically they will find other issues with your car while doing the oil change but will never go ahead with unimproved repairs or filter, fluid replacements without consent

Anonymous

5.0 of 5 stars

May 09, 2022

I have stopped at Midas with an issue and did not have an appointment several times and they have taken care of me right away. They are always easy to deal with and very accommodating. A very good business.

Robert Q

5.0 of 5 stars

May 09, 2022

When I walked in the lady at the reception welcomed me with a smile and asked what she may help me with. I have an exhaust leak and wanted to make an appointment but she said a technician can take a look at it in about 20 minutes so I waited and it was checked and fixed within a couple hours. That was exceptional service.

Mike B

5.0 of 5 stars

May 07, 2022

Very accommodating. I texted my need and my car was service and completed ahead of schedule. They also notified me of a state inspection that was due and were able to add and complete during my same visit. Service is above and beyond!

John

4.0 of 5 stars

May 07, 2022

Took the car in for oil leak on a Monday as scheduled. work did not begin until Thursday. Oil leak not identified until the following Wednesday. Completing this survey on Sunday and sitll dont have the car back. Hope to get it back this week - third week after dropping off.

Laurie H.

5.0 of 5 stars

May 07, 2022

It was easy to book online. I put in my request thinking I wouldn’t hear from anyone for 24 hours, but I received a text with appointment time early Saturday morning. Completely unexpected! Check-in was easy and quick and I had my vehicle within 90 minutes on an obviously very busy Saturday. Assosicatea we’re friendly and professional.

Cindy S

5.0 of 5 stars

May 05, 2022

Excellent customer service every time! staff are courteous, always keep customersupdated. I never go to car dealership but much prefer this Midas shop.

Evelyne

5.0 of 5 stars

May 04, 2022

I always feel in good hands at Midas. Communication is very transparent and nothing unnecessary is charged. Always extremely well advised by the team.

Anonymous

5.0 of 5 stars

May 02, 2022

Addressed specific problems/challenges

Anonymous

5.0 of 5 stars

May 02, 2022

Customer service friendly. Explained problems with car. Highly trust what they tell me

Anaclito Ong

5.0 of 5 stars

Apr 30, 2022

It did not take a lot to explain what my problem was and the associate immediately explained how long the service will take and in less than 5 minutes my car was brought to their work area and as promised the job was done in a little time.

Akothan

4.0 of 5 stars

Apr 29, 2022

Every time I visit, I get to pay at least $1000 besides regular service. Which comes due to car's age and depreciation. But sometimes it also makes me feel like I should have second opinion from elsewhere which I could not do or get. The associates are so friendly and understanding my concerns and situations but still at the end, I end up paying large money for an aged car which I could have sold, and/or could 2nd opinion.

Anonymous

5.0 of 5 stars

Apr 29, 2022

The check in was quick, Amanda had me out in a courtesy car within minutes of arriving. Mark called me during the service to update me, and within an hour my car was ready for pickup. Outstanding Incredible Customer Service

J mcleland

5.0 of 5 stars

Apr 27, 2022

You helped durian emergency

Pam B

4.0 of 5 stars

Apr 27, 2022

I dropped my car off at 8:00 AM and never received a call. I had to call at 5:00 and see what was happening with my car. If I drop off something at 8:00, I should receive a call before noon, regardless of whether the car can be completed that day or not. The same thing happened the next day. I also hesitate to call myself. Why can't the person who answers the call inquire about the car? Instead, the repair person comes to the phone which takes them away from their work. I know they are more knowledgeable about what is going on with the car but the front desk could just ask about the status of the car without the technician having to come to the phone every time. I did appreciate the loaner car while mine was being fixed.

Wayne J

5.0 of 5 stars

Apr 25, 2022

All my concerns were taken care of with my car and the Midas personnel were very friendly and professional!

Liz M

5.0 of 5 stars

Apr 23, 2022

The front counter girls were knowledgeable and highly accommodating. The garage '' manager" explained to me very clearly what had to be done and why and gave me options that were safe and in my family and cars best interest!

Gayle B.

4.0 of 5 stars

Apr 22, 2022

Cost over $2,000.00 I’m still in shock.

Anonymous

5.0 of 5 stars

Apr 22, 2022

They were able to get me in and out quickly. Did a great job.

AshleyO

5.0 of 5 stars

Apr 21, 2022

I love how fast and efficient the team is! I also love the goldens behind the desk!

StephanieWR

5.0 of 5 stars

Apr 21, 2022

The staff is always pleasant and professional. The technician took the time to explain to me the services that were performed and what services he recommends.

Anonymous

5.0 of 5 stars

Apr 20, 2022

I spoke to Mike in regards to mounting 5 tires on new wheels that I already had. I needed the factory wheels and tires removed and broke down to extract the TPS to install on the new wheels. They had some issues mounting the tires but got the job done. They were up on communication that this was the issue for taking so long. I appreciate the heads up and the great job they did. First class always with you guys.

Glitterbug

5.0 of 5 stars

Apr 19, 2022

Great service for a reasonable price!

Bobbie Lynn

5.0 of 5 stars

Apr 18, 2022

The front desk associates were very courteous and professional to me and to other customers waiting in line. The technician was very explicit in explaining to me what was wrong and why it should be replaced then. On other visits, when something was found, they left it up to me as to replace the part then or it could wait several more months. I appreciate that decision.

Marie E

5.0 of 5 stars

Apr 18, 2022

Great service - professional-

Evan S

5.0 of 5 stars

Apr 16, 2022

Timely work completed and knowledge of previous service and recommendations for repair to my vehicle were communicated. Staff was accommodating to me picking my car up a day later after it had already been finished.

Shorty T

5.0 of 5 stars

Apr 12, 2022

Loaner car makes ease of transaction.

MK

5.0 of 5 stars

Apr 10, 2022

An issue came up and they took care of it the right way.

Paul A

5.0 of 5 stars

Apr 10, 2022

Extremely Professional compared to other shops. Communication was fantastic as was the work. Service Tech and Manager not only cared about the outcome of the work but was concerned about me their client!!! Will use no one else!!!

David N

5.0 of 5 stars

Apr 09, 2022

Trusted service provider. Quality workmanship and excellent customer service. They ensure that I proactively maintain all vehicles in sound operating condition.

James, Librarian

5.0 of 5 stars

Apr 08, 2022

The staff is helpful and friendly and explained everything clearly.

Anonymous

5.0 of 5 stars

Apr 06, 2022

Excellent service and people. The inspection only took 25 minutes.

Melanie S

5.0 of 5 stars

Apr 04, 2022

Scheduling online was super convenient, able to get in the time frame I requested. Everyone was very friendly, and as I waited I could hear all the goings-on. The phone was never let to ring more than twice, was answered every time with a smile in their voice. The people that were there to pick up had everything going on with their vehicle explained in detail, what needed to be done, why, how long it would take and what it would cost. Everyone was also greeted the second they opened the door. Great people, great place!

Durre

5.0 of 5 stars

Apr 02, 2022

Prompt service and experienced staff

MaHubbard

5.0 of 5 stars

Apr 01, 2022

I use Midas because of how much they invest in our community...especially local schools and I can always walk in and have my oil changed. The technician makes recommendations for other service needed without pressuring me.

John S.

5.0 of 5 stars

Mar 31, 2022

Brad is an exceptional service manager and the ladies at the front desk are well organized and courteous.

Somewharsatisfied

4.0 of 5 stars

Mar 31, 2022

I would have liked more transparency into the over all pricing. When I spoke with the rep over the phone I assumed that they only need to replace a single spark plug but when I picked up my card they replaced all 6. I also noticed that two of the charged items had over lapping service descriptions but I was charge full price for both services. I would have like to understand all of these prior to being billed. Lastly, I am accustomed to diagnosis fees being waived if I have the work done at the shop and the nearly $160.00 fee was still applied. All in all the prices seem to be to high for the work performed.

Steve R.

5.0 of 5 stars

Mar 29, 2022

Best service center in Richmond.

Glocksell

5.0 of 5 stars

Mar 28, 2022

Took my car in for repair without an appointment and got it 100% fixed by the end of the day!

CAR

5.0 of 5 stars

Mar 26, 2022

The end product showed how much better my vehicle was after it was paid much needed attention.

ButtzMcGee

4.0 of 5 stars

Mar 26, 2022

The same issue happened a year ago and it was fixed at this midas. Somehow the issue re-emerged 53 weeks later. That was at least covered by the warranty. Just makes me concerned about the quality of the repair.

WilliamT

5.0 of 5 stars

Mar 24, 2022

Easy scheduling. Quick check-in. Very friendly people. Fast service; I only got a State Inspection, but it was quick (under an hour).The only problem was that the Guest WiFi was not available, but that is just a VERY minor inconvenience.

Sudeshna

5.0 of 5 stars

Mar 23, 2022

Ease of appointment, car serviced ahead of schedule

Charlotte D

5.0 of 5 stars

Mar 23, 2022

Very professional, friendly and explained what was needed and what the price would be.

JB

5.0 of 5 stars

Mar 18, 2022

Excellent service! Highly recommended...friendly, professional and experienced techs.

Positive Paul

5.0 of 5 stars

Mar 17, 2022

Friendly service. Julie and Amanda always personable.

RVA John

5.0 of 5 stars

Mar 17, 2022

Got to the issues quickly. Did not try and "sell me" on other services. Still was a very expensive visit, but I knew it was going to be a lot of work.

K Carter

5.0 of 5 stars

Mar 14, 2022

Great staff. Very friendly and helpful.

Grace B

5.0 of 5 stars

Mar 14, 2022

I had a state inspection. I waited. I was in and out in 45 minutes with a bill of $20. A mechanic even set my clock for me, which I asked someone to do. Thanks.

Billy H

5.0 of 5 stars

Mar 12, 2022

The service was done as expected, promptly & professional & friendly

TJ

5.0 of 5 stars

Mar 12, 2022

Always friendly, professional and trustworthy. Have never had any issues in 2 years of using Midas for service.

sheila s

5.0 of 5 stars

Mar 11, 2022

Friendly and professional staff. Great communication. Very trustworthy. I have been taking my car here for years and will not take it any place else. I recommend them to everyone! The loaner vehicles are a great bonus!

MSEXPLORER

5.0 of 5 stars

Mar 10, 2022

My second experience with them and both times great. I appreciate the level of transparency and diligence from the staff. On the latest trip, I personally suspected concerns with the breaks but had forgotten to explain it to the staff when I dropped it off for state inspection. Their inspection found excessive heat wear (not enough to fail the inspection, but a red flag) on the breaks and came to me with the solutions and prices promptly. They even got it done all in the same day.

JoeMac

5.0 of 5 stars

Mar 10, 2022

Always an exceptional experience. Staff is friendly and knowledgeable. Service was great and repairs quickly identified and completed

Anonymous

5.0 of 5 stars

Mar 10, 2022

On time and great communication via text. Estimated 75 minutes and vehicle was ready after 60 minutes.

Cindy S

5.0 of 5 stars

Mar 08, 2022

Everyone does a great job taking care of us.

Elaine J.

5.0 of 5 stars

Mar 08, 2022

Everyone was so kind and professional. Was given a loaner which is really appreciated!

EC

5.0 of 5 stars

Mar 08, 2022

The service was very good and the text with details is great to have. Will come back.

Murobito

4.0 of 5 stars

Mar 07, 2022

I wish they offer complementary car while my car being serviced.

Shorty T

5.0 of 5 stars

Mar 07, 2022

You did exactly what you said.

REH

2.0 of 5 stars

Mar 05, 2022

I needed an inspection completed in addition to an oil change. Based on the repairs required for inspection, the total cost was going to be approx. $1,400. One service was approx. $950, the other was approx. $ 400. We took the vehicle to another mechanic only to find that the $950 service actually cost us $470 and the second service, WAS NOT required in order for the vehicle to pass Virginia state inspection. So instead of giving Midas almost $1,400 in repairs, we paid $470 plus the additional $20 for a new state inspection. Perhaps Midas should stick to what is actually needed in order to pass a state inspection instead of robbing it's customers for unnecessary repairs AND charging reasonable prices for the repairs completed and not trying to get all they can.

RAJASEKARAN SUNDARAMOORTHY

4.0 of 5 stars

Mar 05, 2022

HONESTY

KaitlenR

5.0 of 5 stars

Mar 02, 2022

Matt is always informative and professional. Julie was super nice and attentive

Kathryn H.

5.0 of 5 stars

Feb 25, 2022

"I had a fantastic experience! Took my car in for brakes, but they checked everything. Told me what I needed and the costs up front. Matt was great! He called me when he found out my driver's side door wasn't opening properly. I was surprised that they did "

Alex K

5.0 of 5 stars

Feb 25, 2022

The whole experience from the online scheduling to trusting in the quality work done. This will be where I get all my automotive needs for my Jeep done from this point on.

Larsie

5.0 of 5 stars

Feb 25, 2022

This location consistently goes above and beyond for customers. They provide pick up service and loaner cars which is a lifesaver for people like me who is injured and couldn’t get there and hectic schedule so can’t wait. Friendly, knowledgeable and great price. Can’t be beat!

Rxpharmtech

5.0 of 5 stars

Feb 21, 2022

I trust Midas for my cars oil change and state inspections since I moved here in VA from AZ way back 2019.And never had an issue. Staff’s knows what they’re doing.

Rebecca E

5.0 of 5 stars

Feb 21, 2022

I go to this location, even though 2 others are closer. I love the employees here and I trust them to take care of my car.

Brian B.

5.0 of 5 stars

Feb 19, 2022

I’m a repeat customer on numerous occasions on different vehicles. I’ve never been disappointed by the service provided.

James T.

5.0 of 5 stars

Feb 08, 2022

We had a great experience here from the ease in making the appointment to the work preformed on the vehicle. We will be back!

Olaf R.

5.0 of 5 stars

Feb 03, 2022

"I love these guys and I send anyone who ask me where to go for auto service to Short Pump Midas. These guys are kind and professional in every respect. From a great caring owner to the friendly front desk staff, I give this company a 5* star rating everyda"

Kelly F.

5.0 of 5 stars

Feb 02, 2022

"I recently had an appointment for a state inspection. The scheduling process was easy. When I arrived they greeted me, got my car seen quickly and I waited in the comfortable waiting area. Having two golden retrievers behind the front desk was an added "

sue s.

5.0 of 5 stars

Jan 27, 2022

"I recently stopped by this shop when I was nearby & had an emergency auto message to add oil. Lucas came out, checked the oil level, confirmed it was dangerously low, and just added what the car needed. AND he did this even though I had no appointment, i"

Kevin M.

5.0 of 5 stars

Jan 26, 2022

Great customer service and quick service! This was my first time. I will be back for sure?

Jeff W.

5.0 of 5 stars

Jan 11, 2022

"Great location?techs and management are top notch. I feel they are honest, do the work that is required and don?t try to up-sell you on things not needed. RESPECTABLE!!!"

Jon S.

5.0 of 5 stars

Jan 11, 2022

For years we have been going to Midas Short Pump for all of our car repair needs and they never disappoint. Professional and friendly.

George F.

1.0 of 5 stars

Jan 07, 2022

If you want to pay 30% more for a questionable need for brakes this is the place to go! Gouging! Sad! Real inflation is bad enough! I do not think we need crooks charging outrages fees and gouging!

Winn A.

5.0 of 5 stars

Dec 05, 2021

Staff was efficient and kind!

Stacy T.

5.0 of 5 stars

Dec 02, 2021

"I have shopped around for a shop I could completely trust for years in the Richmond area and the Midas of Richmond group has by far been the best, most reliable, and reasonable. They have never tried to recommend something my car didn't need. They support"

Barry S.

1.0 of 5 stars

Nov 09, 2021

"Don?t bother scheduling an appointment for a state inspection - they use appointment service to turn away state inspections so they can see customers that they can charge more money on. Take your business elsewhere or show up with an inspection, don?t cal"

Molly R.

5.0 of 5 stars

Oct 19, 2021

"I had a great experience. All of the employees that I worked with were extremely friendly and helpful. My car was done exactly within the estimated time window, which was key when I had two kids with me!"

Charled H.

5.0 of 5 stars

Oct 17, 2021

"Was in town from Staunton. Had smoke coming from right rear tire of my 2002 Ford Excursion. Was told by Ford dealership that their ""truck technician"" did not work on Satutdays ( assume brakes on this vehicle are different than brakes on other vehicles?) G"

Craig S.

5.0 of 5 stars

Sep 02, 2021

Solid service. Great place

Bryony G.

5.0 of 5 stars

Aug 31, 2021

"Every time I'm here, it's a great experience. They tell you everything and don't just give you a bill at the end. I will definitely keep coming here."

Vienne M.

5.0 of 5 stars

Aug 27, 2021

Another great experience at Midas Short Pump. They took my Jeep right away and followed through until the job was done perfectly!

Louis R.

5.0 of 5 stars

Aug 27, 2021

They replaced my struts and shocks and the car rides like when it was new. Best price and work done when promised. Great experience.

Shirellia S.

1.0 of 5 stars

Aug 12, 2021

My granddaughter brung her car here to get service and the customer service was horrible!!! They were rude and acted like they didn?t want to answer her questions! Wouldn?t recommend this place at all. 0/5 would be more appropriate

ShaDonna W.

1.0 of 5 stars

Aug 12, 2021

"I WOULD GIVE ZERO STARS IF I COULD. THIS PLACE IS GARBAGE!!!! DO NOT BRING YOUR CAR HERE. THEY WILL QUOTE YOU A LIE TO GET YOU IN THE DOOR. The customer service is horrible up to the owners wife, PATTY SMITH. She was rude and didn?t care that her tech lied"

Stephanie W.

5.0 of 5 stars

Aug 06, 2021

Thanks for the great service on my vehicle. The technician was attentive and professional.

Roger P.

5.0 of 5 stars

Jul 31, 2021

Very good customer service and quality of work.

Jeff C.

5.0 of 5 stars

Jun 29, 2021

"We detected a noise while traveling through Richmond on Sunday. Well, as you can guess - NOBODY is open for car repairs on Sunday, but MIDAS WAS!!! We got there late but they were extremely nice & fit us in. Unfortunately, our car could not be fixed on t"

Edna H.

5.0 of 5 stars

Jun 24, 2021

"So I stopped by Midas, because a light came up on my dash. (Mind you I?ve had a very bad experience once with Midas). And this worker was absolutely amazing, all I needed was air in my tires. He didn?t try to assume I needed new tires, he didn?t try to say"

Roger P.

4.0 of 5 stars

Jun 18, 2021

"Great service, especially because it was a last minute request.Well done to your reception staff and mechanic.Thank you"

John W.

1.0 of 5 stars

Jun 15, 2021

"My daughter went in for a State inspections and Oil change, that was all good. The issue I have is that they made it sound as if the belts needed to be replace. After she paid the $450 bill for the belts and labor which is probably double the actual cost"

Greg M.

1.0 of 5 stars

Jun 01, 2021

"Had a control arm replaced on my wife?s car at Midas, then after, took the car to Jiffy Lube for another service. At Jiffy Lube, they noticed that Midas had accidentally cut the car?s brake line while installing the control arm. Brake fluid was pouring ou"

Jeff W.

5.0 of 5 stars

May 29, 2021

"Great people, great service and honesty. People you can trust!!!!"

Mary Z.

4.0 of 5 stars

May 01, 2021

I had a great experiance. Job completed in one day

Bridgette L.

5.0 of 5 stars

Apr 11, 2021

So happy this place was able to get me in right away for the inspection and oil change while I waited. Timing is everything...plus a coupon for the next oil change.

Stephen D.

5.0 of 5 stars

Mar 30, 2021

"I can't emphasize enough the quality of work this shop does, or the care they give customers. They always do an excellent job, give you straight answers and quotes, and don't try to force you to buy or get services (they'll recommend a service, but will no"

Jack D.

4.0 of 5 stars

Mar 26, 2021

"Took my really old Toyota (82) which needed a muffler. The old muffler was discontinued. They spent a lot of time and phone calls to find a muffler that would work. The two female service writers were very professional, helpful and courteous."

Grace B.

5.0 of 5 stars

Mar 22, 2021

Everyone was respectful and helpful. My car was in at 8 am and the work was done before noon. I got a call mid-morning about what needed to be done and about the cost. Very good service.

Lorri Y.

5.0 of 5 stars

Mar 18, 2021

From the moment I walked in the front door everyone was very kind and helpful. They went out of their way to make me comfortable and answered all my questions. I will definitely refer my friends and family to this shop for all their service needs. Thanks

Jacqueline S.

5.0 of 5 stars

Mar 18, 2021

Staff :Front staff very helpful professional courteous. Technicians took time to explain issues . Owner gives to local causes

Jim N.

5.0 of 5 stars

Mar 14, 2021

Saturday March 13 Midas Short Pump...experienced the most incredibly friendly service of my 60 years driving and having my vehicle serviced. Will not go anywhere else..EVER....

anonymous

5.0 of 5 stars

Feb 18, 2021

.........................

Thomas L.

5.0 of 5 stars

Feb 16, 2021

Great service! Great staff!

Scott H.

5.0 of 5 stars

Feb 02, 2021

Good Service and good work. I'll be bringing all my vehicles back for service.

Scott H.

5.0 of 5 stars

Feb 02, 2021

Got what I ask for in timely manner. Good service and Quality work. I'll be bringing all 3 card back for more work. Thanks..Scott

Leigh G.

4.0 of 5 stars

Jan 21, 2021

"Everyone was pleasant and helpful, they diagnosed my issue as well as other maintenance that was needed for my car at 100 thousand miles. They fixed everything and even gave me a loaner car as the work took 2 days to complete. I would recommend this shop f"

Melissa B.

5.0 of 5 stars

Jan 12, 2021

Thank you for caring for my vehicle and our community.

Vienne M.

5.0 of 5 stars

Jan 07, 2021

"Midas at short pump is amazing! When my car was having issues late on a Saturday afternoon, they not only worked me in but also called me as I was on the way to make sure I was arriving safely. They completed the work quickly and then even offered to bri"

Vienne M.

5.0 of 5 stars

Jan 07, 2021

"Midas short pump is amazing! They worked me in late on a Saturday afternoon when I was having car trouble and even called to make sure I was safely on the way. After they competed the work, they even offered to bring my car to me on a busy day at the offi"

Thom S.

5.0 of 5 stars

Dec 26, 2020

Made a online appt(very simple). Friendly staff and repairs done in a very timely fashion. Caught the oil change on sale which made it even more sweet. I shall return and yes I?ve told my friends.

anonymous

5.0 of 5 stars

Dec 01, 2020

The service was so great and fast.

anonymous

5.0 of 5 stars

Nov 22, 2020

Midas is always great! Thank you!

Randy M.

5.0 of 5 stars

Nov 13, 2020

"Thanks for honoring appointment and finishing in awesome time. Matt, Brad and Amanda always awesome "

Karen P.

5.0 of 5 stars

Nov 11, 2020

Efficient and organized appointment! Indicated what maintenance I needed and all was done in a timely fashion!!! Many Thanks. KP

Tim A.

5.0 of 5 stars

Nov 10, 2020

"Couldn't be more pleased with the speed, communication, and value. Would highly recommend!"

Everett M.

1.0 of 5 stars

Nov 05, 2020

Called my local Midas and told them I had my own oil and filters and asked how much it would cost for an oil change and tire rotation? Was quoted $19. When I got there the manager said the oil change and tire rotation was indeed $19 BUT replacing the cabi

Errol J.

1.0 of 5 stars

Nov 02, 2020

False information

anonymous

5.0 of 5 stars

Oct 26, 2020

Great customer service and expertise

anonymous

5.0 of 5 stars

Oct 25, 2020

Great! Dependable. Great customer service.

John B.

5.0 of 5 stars

Oct 22, 2020

Outstanding customer service and automotive care. Highly recommended.

Jason M.

5.0 of 5 stars

Oct 21, 2020

This group gives you all the information you need and competitive rates. With their quick service I will be coming back to this shop for YEARS.Jason

Adam F.

5.0 of 5 stars

Oct 18, 2020

"We had never been to Midas. We needed an inspection of our vehicle. We called another place which we USED to get our car services done and they stated to come on in. So when we arrived at this repair center, who we won?t name but they are NOT on FIRE, they"

Anthony G.

5.0 of 5 stars

Oct 15, 2020

"The saying that ?First Impressions Are Lasting? is so true of my first experience with Midas, From the first phone call to my visit, the staff was very a professional, very knowledgeable and the work performed was of the highest quality."

anonymous

5.0 of 5 stars

Oct 13, 2020

Truly midas stands by its work

Richard M.

1.0 of 5 stars

Oct 10, 2020

I have been a customer for years with trust and respect. Then brought my companies vehicles to them for service. My last visit was extremely disappointing. My last inspection was due and had Midas do the work because I trusted them. The technician said

Victoria M.

5.0 of 5 stars

Oct 09, 2020

"Have been taking my cars to Midas Short Pump for years. They take the time to show you and explain the problem, perform timely and quality work and do so with honesty and integrity. "

anonymous

5.0 of 5 stars

Oct 04, 2020

Professional service, and great documentation!

anonymous

5.0 of 5 stars

Oct 02, 2020

Always fair, always thorough.

Stephanie R.

5.0 of 5 stars

Sep 22, 2020

I stopped by the Short Pump Midas this morning when my tire pressure warning light came on. The technician who assisted me was very polite and professional. She instructed me to pull my vehicle up to bay #1. Someone came out to my vehicle within 60 seco

anonymous

5.0 of 5 stars

Sep 06, 2020

Always great service! Highly recommend this place. Ill be back!

anonymous

5.0 of 5 stars

Aug 20, 2020

Work was done promptly and to my satisfaction.

Scott R.

5.0 of 5 stars

Aug 04, 2020

This was my first time using this location and I was very pleased with the speed of the service and also the communication along the way. I will be moving my cars to them for all future services.

Bonneth K.

5.0 of 5 stars

Aug 02, 2020

Need my front light blinkers get fixed. Called them and gt me in that day & they fixed my car w/ no problem! I will be back for more needed vehicle service. Thank You!! for the excellent service!

Jeff W.

5.0 of 5 stars

Jul 27, 2020

Very friendly helpful team.

anonymous

5.0 of 5 stars

Jul 21, 2020

Get and trustworthy shop.

Join the Midas team at 11463 West Broad Street, Richmond, VA, 23233

Build your future with a leader in the automotive services industry: Midas.

Midas is one of the world's largest providers of automotive service, including exhaust, brakes, steering, suspension, and maintenance services. Midas has more than 1100 franchise locations in the United States and Canada.

Midas is committed to earning our customer's trust by offerring them the expertise, value and reposiveness they expect, every time they visit us.

Positions at Midas

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