Customer service was amazing! And they got to my car fast
It was expensive, this being the only reason I was not highly satisfied. The customer service, work time, and everything else was very good.
Customer service is very good ,and find myself welcoming to this Midas .
Josh and Lisa are firsthand top-notch customer service. Keep you informed keep you up-to-date get you in and out and the quickest amount of time possible awesome mechanics who get the job done no overpricing no overestimating I’ve been to a lot of locations the best one hands-down
From the moment I called , to try and set up an appointment, all the way through the point of me picking my car back up seemed like a wonderful experience. Smooth, easy, and very well organized. Loved coming to Midas
This Midas team have always been outstanding in every way. I have been coming here for years and am always pleased by the experience.
I was more than satisfied. Highly satisfied seems a bit dramatic. Sarah up front with the customers is an asset.
I was told one for the pricing I would get maybe $36 off, didn’t receive that and secondly if my parents were regular customers I was told I could’ve got more off but didn’t get a single discount, and it was closing time so I didn’t want to bother to complain.
1) not charge for engine scan when I already ran scan and identified the specific cylinder and problem for tech to correct2) on immediately prior visit with different vehicle, 2 of the three services I paid for were not actually performed
I received excellent service and communication from all employees, but especially the service writer Josh. He was very detailed in the description of the charges and a pleasure to speak with. It was extremely easy to book an appointment and my wait time was incredibly short.
I continue to visit this Midas location because the associates and management are friendly, honest, and do great work. If I ever have a question or concern, I know that it will be addressed with patience and respect.
Branch Manager is very accommodating and explain further all the things need to be done for my vehicle. It can be a little pricey on the services but he explains everything and give us some other options.
I have been coming to this Midas for over 20yrs. I am Highly satisfied with the service.
Midas takes great caree of its customers. I’ve been going to this location for over 20 years!
Fix car and a professional and timely way
We have been to Midas in different parts of the country and always have a great experience. The employees at the Springfield VA location are extremely wonderful and friendly. We truly appreciate the service. We will continue to bring our vehicles here for all services. MANY THANKS!
I requested oil change. It was fast and they check many important parts of the car that allowed to road trip with security next day.
The staff was competent, honest, and friendly.
Trusted shop for 15+ years.
consistently and excellent service and staff experience
Kenny and crew always fast efficient and pleasant.
Kenny and his team are honest, reliable, and efficient. I always come back and highly recommend to everyone.
Routine visit for oil change
I've been a customer for years. I like the helpful and friendly atmosphere of the business.
Ken and Juan are the best !!!
location, great service, and the turn around time for the service.
It was explained to me what part of the exhaust system that needed to be replaced and after the work my car was quiet again
As usual, the team at Backlick Midas did an excellent job servicing my vehicle. After I requested an appointment online they called to ensure I would get the required services when I wanted them. Thanks!
Knowledgeable, friendly staff. Excellent service and good value for money spent.
I received a state required inspection. Repairs will come later.
We had full brakes and rotor parts provided by Midas in 2020. The pads had lifetime warranty. I brought the vehicle back in for service due to pulsation and poor stopping power in front brakes. Was told I needed new brake rotors. Car had 22K miles on it since rotors were replaced in 2020. There was no warranty on the rotors. This is a poor part and service situation. My experience is that I should have gotten 40-50k out of the rotors you replaced in 2020. Since I did not, I would have expected at least a 50% credit against the rotor replacements. For this reason, I may not remain a regular customer. I will add that the service mgr was very nice in explaining that I had no warranty on the rotors, and there was little he could do to further remediate the issue.
My exhaust sounds awesome and I always get good service at Midas
"My wife has been coming here for a few years now and has always said how great they are. Not pushy on services she doesn't need and doing service work far less $$ than what the dealership quotes her. They have taken care of her vehicle, as well as other f"
you did a very good job Tks
They are nice and kind. Everything was done professionally.
AS usual a great complicated job done well to date... Thanks JIM
I have been using Midas Springfield Plaza for almost 10 years. Aron and Kenny are the best! I trust them to take care of my cars. They are honest and professional.
"I will start off with the fact that I've never had a problem with the quality of any of the work that I've had done here at Midas in Springfield, VA. Prices are slightly higher than you can find at other places but I've always been able to get an appointm"
"Awesome customer service, Aaron was great, will definitely come back to the shop in the future."
Our favorite garage, and they give good advice on repairs and planning preventive maintenance!
Been there few times and always got my CRV services in time and professionally handled. The front desk and I do believe mechanics here are very helpful to address all the needs to keep my car running smoothly. never been pushed to get any service that wasn't necessary wich let me believe that this is the right place to go! Thank you very muchElton
Great job, excellent service
I usually go to Midas as soon as they open at 8 am for oils change and get it done in less than half an hour. But this time, because of the holidays, there were lots of people before me, and I had to drop off my car to have it serviced. They called me after 3 hours to pick it up.
Inaccurate quote. Expensive labor.
Was able to get my state inspection completed in under 30 mins. I am a regular customer, recommend.
Always the best service at Springfield Midas
Worked the truck in during q time crunch.
I am always taken care of. They go out of their way to help me. Thank goodness. My go to guys.
"They are fantastic - trust them with my car,"
Always very professional and trustworthy! I've been going to this location for a few years now and plan to continue. Customer service is excellent and when making an appointment, my wait time is not long at all.
Excellent service and good customer service.
I do like this Midas. They are very good at explaining to me what I need to do and the reason for it. They know me and very accommodating. They are like family.
Safe, clean, past, professional!
Fast service and easy process
The Midas managers and mechanics are first rate. It's my first choice for all services and repairs. From routine inspections to major repairs this is the place to go!
As always the Team did a Great job and I am a Loyal customer... Jim
Outstanding and very timely!!!
"i brought my car in for an estimate earlier this spring for shocks and to have an pipe hanger on the tail pipe, the person drove my car into the bay and came bake with an estimate for just about $3000.00 i told the person helping me i have worked on c"
The local Midas team is great! Friendly service and knowledgeable staff.
The staff is very friendly and efficient.
I also use this Midas location. Easy to book appointments and staff are super friendly and helpful. Thanks!
Good service with minimal wait
Thank you for the Great service...
On time service , good customer service
Excellent service provided.
Always get great service.
Excellent...However, I wasnt happy with the road hazard insurance I purchased from Midas at the time I brought the set (4) of tires. One tire had to be replaced. Originally it cost $109. I had to pay $82 more dollars to replace it. I declined the road hazard insurance on the replacement tire. Midas wanted $15 more for the replacement tire.
Service Preformed professionally, effectively, & in a timely matter.
Great people, great service!
"I had the car checked for winter travels and inspected. The work was done in a timely fashion and with good, personal care of the vehicle. The office staff was great, too. "
"Very kind manager, everybody was helpful. Service was fast. I like this location better."
Quick and attentive service
"The folks that work here are simply the friendliest people and the customer service is incredible. I came in for brakes and rotors, but will be coming back for all my routine maintenance. "
They did a great job.. we have been going there for over 20 years..
As always, speedy and professional!
This shop once again did a great job of keeping my son's older Volvo in top working order. Their troubleshooting and repair of a tail light assembly saved us from having to hunt down an assembly for a car that has long ago been out of production. Thank you Aaron, Kenny, and the Midas team!
Always willing to help me out! Great place and I trust them. They are always friendly and helpful. Thank you always.
Service is as good as always I go there,friendly front desk staff and all professionals.
Good staff and prompt service
Great customer service from manager. It took advance auto 2.5 hours to deliver an oil filter. Manager waived fees for waiting 3 hours for a 30 minute oil change. Havent experienced this type of customer service since the 90s.
"Yesterday (September 7, 2019) afternoon when I came out from shopping and found that my car won't start and the check light was on. I opened the hood and realized that the battery went bad. Luckily I saw a nearby Midas Springfield shop. I walked over an"
I have no complaints of Midas. The staff is always friendly & honest regarding my repair issues.
"I bring all my vehicles to Midas! Aaron and the crew always do a great job! Professional, courteous, honest, and reasonable prices - especially with their coupons! What more do you need?"
"They are always ready to accommodate me, even on very busy days. I do not have to worry cause I know they always do a great job. Thank you guys for giving me a peace of mind every time i am at your location!"
very professional and so helpful.. guys on the counter is great..
"Midas, HAS ALWAYS TAKEN CARE OF MY NEEDS, Excellent Job... Thanks Midas"
Took care of my cars inspection and repairs quickly.
The guys there recognize you when you walk up and get you in the system in 1 minute. My total time spent there was 2 minutes drop off and pickup. They treat me well and take good care of my car. Thanks guys!
Good repair work with upfront estimate.
"It's always a pleasure receiving service at Midas Springfield. The courtesy and professional service, and the friendly atmosphere are all greatly appreciated. Keep up the great work!"
I was able to have the oil changed and tires rotated on the day that the service light in my car came on. It was a busy time for me and the timely service was most appreciated. The friendly and knowledgeable staff - inside the office and inside the shop c
"Kenny was awesome. He explained all my issues, why they happened and how they would be fixed. I only came in to resolve one issue but I trusted his expertise and appreciated his patience with my questions, that I made appointment to let Midas solve all my "
Kenny was very patient and helpful and gave me a detailed diagnosis and estimate of the brakes and pads for my BMW X5 and the minimum requirements for passing state inspections. I requested ceramic pads which they happily provided. They also thoroughly tested my AC system for leaks and did a recharge of my systemThey even offered to give me my old parts in case I was skeptical of their honesty. I can't remember the last time any shop offered that!
Fast and great customer service.
Complete integrity in all they do. Reliable dependable expertise. Trusted service providing safe transportation for family and friends.
"Like the attitude,professionalism and timely completion. "
Love this place. The staff are wonderful thanks
"I 've noticed you did not rotate my tires because the front tire on the driver side did not have a hub cab when I dropped off the car to you for both oil change & tire rotations. When I took the car home, this same front tire was still on the driver side."
Thank you for great service!
As always Midas presented professional and courteous service. Thank you!
I have been a customer with MIDAS for over 20 years!! they are great and can be trusted. I refer people all the time!! They take great care of their customers and they are reasonably priced and they stand behind their work!!!
Always excellent service from this location.Highly recommend them.
I CAME IN AS A WALK IN FOR AN OIL CHANGE AND THE SERVICE WAS GREAT THEY GOT ME IN AND OUT! WHICH WAS VERY HELPFUL SINCE I HAD MY INFANT SON WITH ME! LOVE THE SPRINGFIELD LOCATION WILL BE COMING BACK!
"EXCELLENT, as always..... Thanks Again"
"Although i have another midas near me, the shop on backlick road in Springfield is prompt and very efficient. The staff is also especially nice. the midas shops do not appear to share customer preferences and past orders so when I went one nearby in Arling"
Always a pleasure. Fast and detail oriented and the man at the desk is extremely handsome
"Excellent, professional service provided. I would, without doubt, highly recommend this Midas location. Mr. Aaron was both helpful and professional, as always."
Looked at the reviews and saw they were all great. Figured I'd give them a call. Had a same day appointment. While checking the serpentine belt they told me I also needed a tensioner. Had the part there within 15 minutes and I was on my way. Both Kenny and
Flexible with schedule and friendly staff.
Fast and thorough . Great job as always.
Great service. Went to dinner down the street while they completed the job- they even worked past closing time to finish.
Awesome service though it took them long time to replace my air filter
Whenever I come to Midas the service is quick and usually my car is ready before the scheduled time. If it?s going to take awhile I get a lift to and from home. The staff are friendly and helpful. I changed to Midas because of the service. Thanks
Great customer service . Timely and efficient
"One week after someone from the Midas shop supposedly did a visual inspection of my brakes, and I have a pad grinding on a rotor... This tells me that someone got lazy.How am I supposed to trust this shop from now on?"
"Midas is my go to for all call repairs. I trust them to do only what is needed with customer satisfaction as their major goal. After going to a dealership for years, who always ""found"" hundreds of dollars of needed repairs, Midas is a welcome relief!"
Midas helps make car care easy. The folks working there are polite and provide clear explanations about any required work!
The best...as usual! Had to replace a mirror glass.
Decent service, quality work. I will not give 5 stars because I made an appointment and I still had to wait 2.5hrs for new muffler. Cars that came in after me were serviced and finished prior to mine.
"As always service received was professional, courteous and personable. Aaron is a bonus asset to your company, a pleasure to work with."
Terrible place...messed my car up
Guys are steady and reliable. Always taking care of my car without gouging me.
I changed to this Midas as my old repair shop took too long. Since I have been using Midas I have had exceptional experiences. The staff are very polite and helpful. The work is done in a timely fashion. If it can?t be done the same day they take me home a
I love the managers and they are always good at taking care of my car. Thanks guys.
Wonderful experience first class service on my truck. Excellent price too. Thanks!
Midas put a plug in my tire and in less than 90 minutes it was flat. I had to change the tire and take the car to Virginia Tire and Auto to have the tire properly patched. The tire does not leak now. I wasted 30 dollars. They are probably OK with mufflers
"Always friendly, speedy, and helpful. Thank you Aaron and team! "
"I have received better service, better value and better warranty of the work done over the previous deslerships used."
Best service in Northern Virginia.
El servicio que brindan es muy professional
Not cleaned up under vehicle where oil was drained causing dripping. Inspected before I left and had it cleaned.
This Midas shop was very professional in dealing with the headlight light bulb replacement.
The staff always demonstrates great customer service! They are available to answer any questions and take great care of my car!
The best service we have received in a long time. Josh Murphy and his team were very professional and also very friendly towards us. They gave us prompt service and helped us with a follow up. I would highly recommend this Midas for all of your automobile
It only took them a few hours to do the work that i needed to my car. Got my car back in the same day.
"I have moved from springfield but always go back to that location due to thier warm reception ofcustomers. I have never had to do a repair job twice or had an unsatisfactory repair. They are always upfront with repair cost ,giving you options and best cho"
"The customer service was amazing! Wait time was long, but understandable. There was a bit of a wait to complete my closing transaction. "
I?ve been using MIDAS - Springfield for the past 30yrs and the latest job they did for me proves that this shop is ?THE BEST? in the area!!! The job was a 1984 Chevy conversion van - a relic with so much rust US Steel wanted to know if they could use it f
My daughter had a bad tire replaced and they did a great job.
reliable and communicative staff. great service consistently delivered.
"I can't say enough about the great service I have received every time I go to the Midas in Springfield. I have always had my car serviced at a dealership, but no longer! I trust the mechanics, and have had several occasions when small jobs have been done"
Yes. Your service is quick and excellent. The staff is very helpful and am pleased to take my car to this facility.
trusted work with best value. My family travels daily in our cars. I only want the very best service for our cars that carry my family. I have found this at Springfield Midas and wont take our vehicles anywhere else.
"I've been coming to Springfield Midas for several years now. They've always had the solution to any issue I have had with my car(s). They've been efficient, courteous and offer great value on top of all that. "
Our local Midas guys are almost family always offering sound advice regarding timing service needs.
Great service and friendly
Great work, my car gels bar and new after changing breaks. Good work done by Midas
"the staff is very very customer oriented. They knew my name without me even letting me have to say my name and what I needed. A very home feel. They always take care of me, and I am always satisfied!"
Fast, convenient, professional, pleasant
Great shop with hornest staff.
The did a wonderful job and I grateful that I went to them. Good job very professional and the work was excellent. They are honest and you get your moneys worth. Thank Kenny and the Midas Team.
"I like there , they are friendly,nice "
" Always happy with the service I receive at Midas. Most of my visits are a walk-in, ""this just happened"" type of need and they work to fit me in and get me on my way again. Customer service is alive and well at my Midas."
"Every time I take my car to your facility I get the best service. Everyone is usually very friendly. Also, Aaron is great! When my father and I brought my car there for semi major service he was able to give us a good price and found us a coupon to use. Gr"
"Outstanding professional care for my 2003 Acura. Spot on timely service, accurate estimate, and complete professional service. Springfield Midas'integrity is without question exceptional in a service industry that often does not operate with such stellar "
Springfield Midas provided outstanding service on my 2003 Acura for a lot less than the Acura dealer. Because of this and the previous outstanding work on my 1996 Camry I will let Springfield Midas maintain both of my cars from now on. They are professio
"I got a nail in my car's tire and run into the Midas at Springfield.I had a final exam for summer class within an hour.They fixed the tire in less than 30 minutes.I made it on time for my exam. The manager, Aaron Brown was helpful.I always change my oil he"
"I'm very happy with all the services this Midas shop has provided. This visit was just a routine oil change. In the past, I've had some extensive work done. They are really a top notch group."
Midas of Springfield is awesome!! They get the job done in a timely manner. I love them there. Will continue to always take my car there for service.
"Went in to place worn brake pads on an 2009 Audi (front and rear, 2 separate jobs).Ironically, received pictorial evaluation (diagram) of brake condition after job -- 2nd invoice-job worse than 1st???? Some discrepancy huh.TO Dallas (operator), sorely disa"
Love it! I have been coming here for a little over a year and always been satisfied with the service and great customer service. Leaving my car here gives me a side of comfort that i will receive it with better working conditions. Thank you Midas at Spring
"I stopped by five days before to verify the problem and scope of the work. When I took the car in they did that and informed me of another problem, which they did at the same time. I was very happy about the notice and the choice both times, and without an"
"I visited the Springfield store on Friday June 6, 2014 to have my oil changed. Unfortunately, Dallas the service Manager was not on duty and the young man that took my order tried to have me replace inter and outer tie rod ends, have a tune up done, replac"
"I have been a customer of this shop for over 20 years. The personnel there have always been fair, honest, and helpful. They are not money grabbers, but professionals. I have 5 car and they provide outstanding service. today my 96 ford explorer brake line"
"I went to the Springfield location after work. The front desk man was so helpful in getting me a quick and easy oil change! They were nice, fast and easy to talk to! I would recommend it to everyone :)"
I appreciated the very fast service . Personnel was also very friendly.
