Always make me feel like I’m a customer that matters. Been going for years!
The technician that works on our vehicles accommodates our needs every visit , and the communication is concise and professional .
Service Associates were helpful and friendly
They did a great job of identifying the issues with the car help us understand evalue proposition of forming the repairs
Was able to get an appointment the next day, very friendly staff, communication was good.
The communication and friendliness was superb. They wanted to do the job right and even though it took longer, I would 100% go back.
Professional staff , clean place, friendly employees, my car runs like brand new , feel very safe .
Friendly, knowledgeable and best prices in town!
I've been going there for as long as I live in VT, 5 years now, and have always found the team to be very professional, honest, knowledgeable.
Y'ALL ARE TOO GREEDY. The only customer service were the pleasantries and smiles, but not what I needed: a sensitivity to my time, a clear explanation, options, etc.
It took 1 hour. Exactly what I was quoted.
Listen to the customer not overwhelm with additional expenses
fixed everything to my satisfaction
Took waaaaaaay too long, and Midas lived up to their reputation as being very, very expensive...... I still feel Midas is best for brakes and exhaust, but it's far to expensive for regular scheduled maintenance - but, then again, everyone knows that
Happy Tire insurance customer
The tire tread insurance saved me so much money on two new tires to replace those that I previously purchased at Midas that got unfixable damage to them - it was amazing!
My son's car broke down and was towed to Midas. I called the next morning and was spoke to Jeff, who was very friendly and helpful. I needed the tow receipt sent to me to submit to for insurance reimbursement, and he was helpful in finding it and sending a copy immediately. He understood what the Jeep needed and was thorough in his explanations of repairs parts and cost. I appreciate that he also sent text messages with photos detailing the car's status. I am grateful the car is back running with a new battery, belt and brakes, and that if we ever need help with the car again, we can call Jeff. Thank you, Jeff and Midas of South Burlington :)
Don’t try to rip people off by telling them they need expensive services when they do not.
I had a 9 AM appointment and my car went in at 9 as scheduled.
The counter person, Chris was extremely helpful and answered every concern I have regarding my visit. His service was outstanding, and I would recommend Midas to anyone.
I had a serious mechanical problem on my morning commute. They got me in that day to diagnose the problem and fixed a number of issues the next day.
I was highly satisfied with the staff on this experience! I brought in a flat tire during busy tire season, and they were able to squeeze me in, allowing me to still take my kids out of town for our planned weekend, which made me very happy and which I was incredibly grateful. They really saved the weekend for my kids and I! But because of my previous experience overall with Midas, and the fact that I had to pay for a new tire without having been informed ahead of time, left me less than "Highly Satisfied" overall. I get that the tire was unrepairable, and I accept that, but I was not informed about this before it was done. I would have said to go for it, but I would have appreciated a quick phone call to let me know that was the case. I do get that I had told them that I was in a hurry, and that they may have chosen to just do the tire swap for me without calling first, to speed things up, and if that's the case I do appreciate it, but next time I would prefer a quick call to let me know the status of what's happening so I don't show up and be asked to pay $188 when not mentally prepared for it.
They offered a loaner car when they knew they wouldn't be able to look at my car right away. Also, good communication and work.
The staff and service is always pleasant and professional which why I have been a long term customer. I havre recommend this location to my friends.
Everything was explained to me
Side marker replacement was charged, work was not done.
Great Experience! Was able to get an exact match for the front tires I was replacing because I wanted it to match the back tires that are 2 month old. They squeezed me in for a next day appointment. Everything worked out very well and the prices are reasonable. I really like the link they texted me and showed me pictures to reflect what they are recommending.
Excellent customer service. Chris, Kyle and Jeff very knowledgeable and accommodating!
I went in for an oil change. I was told that the rear brakes would not pass inspection, I should replace them immediately. Oh and I needed to replace the muffler too. My car has 30,000 miles. As luck would have it, my annual inspection was at the dealer the following day. Did I pass? Of course, because there was nothing wrong with my car!
Not sure. Came in w radiator leak ( I thought) and told manifold etc.. then told >$5k to fix, so gave car to charity. Then my invoice was $900 or so. Go figure.
Punctuality, customer oriented, well explanation of the issue and the fixes, quick turnaround,
I have one weekday off each week. I do all my appointments, errands and shopping on that day. What is the point in making an appointment if they are not going to respect the customers time? if I had not gone up to the counter (30 minutes past my scheduled time) to ask why they had not started working on my car, then, when would they have brought it into the shop? It ended up being okay because they got me out within the hour. Although, they did not send me the safety checklist. They did say they did not see any problems.
This is the best car service. While I o occasionally go elsewhere due to schedule, my number 1 place will always be here. From Kyle to the technicians, you make me feel like I belong.
This shop is successful because of Kyle, David Lang and Chris Ferdinand. Ive dealt with a lot of shops, and the communication and professionalism they bring to the table beats out ANY other shop in the BTV area.
Knowledge, friendly, accommodating staff!
There’s a excellent professional experts mechanics.It’s better than 88% garages in this area.I only use Midas services forever .And also appreciate and I thank you for Chris @ 60 Midas drive Burlington VT
Good work at a competitive price
I've gone to Midas for most of my auto needs. They've been helpful, although sometimes communication is not good, especially when having dropped off my partner's car for him.
Just needed a windshield wiper blade. Easy peasy. Fella was great
"Great service , thorough explanations of parts involved and problems to solve . Highly recommended !"
I only trust several mechanics and service writers in the area . This Midas has the perfect combination to take full care of my problems . The skills of the tech that takes care of my vehicles is matched by no one in the area.
"Great service attitude, replaced muffler as requested, no hard sell push for add ons."
This was my 3 or 4 visit with different cars. Each visit the guys were very professional, knowledgeable & polite. Chris, on the phones went above & beyond assisting me with a vehicle I brought in to determine if I want to purchase or not. He explained the entire diagnostic & gave me a print out for referencing the issues. That little extra something makes ALL the difference. Last visit I believe I was assigned by the Mgr or the owner, for a tire repair. So flat I towed it there. The shop was booking out 2wks out, it was frigid VT weather & this guy made it happen. I told him I could leave it over night, they repaired & called me within 12 hrs. I’m a new forever customer! Thanks guys. 😀
"Great service by Jeff and his team. Routine visit for oil change and wheel alignment. Also looked over car as part of multi-point inspection. No upcharges, honest, quality job. Thanks Midas."
"I brought a friends car in for a ?check up?. We wanted to know if the car had any major problems, before we purchased it. The desk guy, Chris, was extremely helpful. It was a very busy day & he treated each customer as if they were the only ones there! It "
My experiences at Midas has always been positive. We really appreciate the over-all diagnostics that they give. Very professional!!
Traveling and had an unexpected brake issue! Only in town for the day so time was critical! These guys took care of us and got us back on the road with little down time. Didn?t miss much that was planned on our trip! These guys are very professional an
"The team at Midas was extremely accommodating when I popped a tire over the weekend while on vacation. They went out of their way to locate hard to find tires when 4 other shops were unable to find any. In addition, they stayed late on a Saturday well pa"
Very pleased with overall service.
"I had the best experience at Midas South Burlington yesterday. The lady at the desk is phenomenal at her job, the techs fit me in on a super busy schedule, and they charged me half of what I would have had to pay elsewhere. Thank you! "
"Great place that has excellent customer service. Made an appointment online 5 days prior to the visit, but Jeff informed me their system did not recognize I had had made one. They were able to get me in. Plus the tech working on my vehicle broke the oil c"
"I took my car to Midas lately, was referred by AAA, the car spent 4 days there before they start to do something on it. Wow, I only had a fluid leaking and they end up doing a state inspection and find more repair to do, total over 1300$. Talk about an eas"
Service was super waiting area very clean
"I have called your South Burlington store, I have called your corporate offices, I have called and emailed each several times now about resolving an issue where your store charged me for services they did not do. I will be putting together a formal compl"
Cost was $200.00 less than a dealer quote and was done same day I had brakes checked. I did not have to make an appointment for another day and was in and out in 2 1/2 hours
"I've been living in Burlington for about six years and this is the only place I trust to work on my car. The service is unparalleled--these guys will go so far out of their way to help their customers, I seriously cannot stress how many times they've saved"
I wrote last week about a less than satisfactory experience with Midas and was very impressed with their very quick response. They were apologetic and understanding of my position and worked with me to mitigate the problem. I can say that the company stood
"Not very happy to have to replace front brake pads and rotors after less than 17000 miles. As a senior, I don't drive as much as I used to and was told at my appointment that I should have had yearly checks to keep brakes functioning properly. I was never "
Great service , they always do a great job. I will return for further service
"This past experience I had with this shop was my second one. The first experience was unusual--while the shop was rather communicative, my headlight bracket got lost, and I ultimately ended up waiting several days longer to get my car back from them. The b"
My car was sputtering and was afraid to drive it so brought it in with no appointment in the middle of the busy snow tire season of which they were overbooked. I didn?t expect it back for a day or two but they were able to get my car in by the end of the d
"Darrin did a great job on our vehicle and we are waiting for part to finish the job tomorrow. Great job Midas, Great customer service great mechanics. Thanks Midas for providing these Technitions the opportunity. "
great professional and efficient Service!
I like Midas and have used them for many years.
Very nice people. felt very comfortable and was very clean place also
Good service and good communication.
Great place to change your oil and everybody seemed honest and not pushy.
MIDAS AUTO SERVICE IS #1 IN NEW ENGLAND
"10/28/2020, I had a Post Service issue with Brakes on my VW Rabbit. Spoke with Ed. Discussed the issue. Ed got back to me with the problem and resolution. Was told that the VW would be available, Monday, after 10:00A. Service was done by 2:00, Saturday. Th"
"Good Day, I am very disappointed with the Service received. Took the vehicle in to have the underneath degreased, with a Fluid Film touch up. Picked the Car up last night. I cannot believe that the Service Tech did not notice this problem when parking the "
Good price and the service was very thorough and done well. I've been with Midas for over ten years.
"Had an inspection and oil change due and Midas performed as always, quickly, Covid safely and while I waited.Good communication, fair pricing. "
I highly recommend Midas south Burlington place for the professional work performance!Thanks!
They did great our family car place now.
"Last week I scheduled my vehicle to have my tires repaired. I arranged transportation to pick me up, confirmed my appointment, dropped my car off Monday morning to be repaired while I was at work, put my keys in the drop box as I was instructed to do. Upon"
Always great service at this Midas!
"On June 10, 2020 I brought my VW Jetta to Midas in hopes of fixing an errant air-bag light.After the initial inspection, I was advised that, to thoroughly troubleshoot the issue would likely require time to remove the front passenger side seat.When I next "
Great speedy service! Easy drop off and pick up
"I made an appointment to get my brakes replaced for 8:00am. I got there early, and when they opened handed over my keys and sat at a picnic table to wait. So far so good. After an hour I got an estimate on the cost to do all 4 brakes. Almost $880.00. Ouch,"
Good gotta go back & get more work done.OTW
I purchased a gift certificate for a free alignment from a grandchild?s school auction.The car had been inspected 2 months earlier and was found to be without issues. $1200 later I have my ?free 4 wheel alignment?.I won?t go there again.
Thank you Midas again for your excellent service! Midas never disappoints!
Midas is the best! Thank you guys.
I?m a fairly skilled do it myself mechanic so I?m very critical when I hire out any work. That being said I stopped at Midas to get a estimate on some exhaust repair that was going to require pipe bending which I do not have equipment for. The estimate was
Went well and was done quickly.
Great! Reasonable prices.
The people here were very quick and efficient with their service. Fantastic overview of things that could be an issue in the future with my vehicle. Knowledgeable and friendly staff. Would definitely recommend to others.
Cost seems a little high.
Poor job undercoating my truck. Was told they would perform a diagnostic test also but nothing had been done for 3 hours after I was told they would begin within the hour and let me know what they found.
Purchased 2 new snow tires wonderful staff .
"After a really awful experience at the Jeep dealership in Inwood, NY (Forgot to change my oil) Mark & Chris went above and beyond to save me money on my oil change and brake change. They were fair and thorough with the work performed on my vehicle. They e"
Wish it didn't cost so much!
Took over 1 hr and a half for st inspection. Too long
"You did a great job with helping me choose my next car. Thank You, Mark "
Told me they will call Sat after I left my car for 7 hours there and no one did. Sunday closed so I was left with no car Monday morning.
Very polite and explaining the service needed. I thought it took a little longer than it should . They said about an hour it took and hour and 45 min.
Forgot to turn off the maintenance light (third time this happened).
Excellent service as always!
"You got me in as fast as you could, diagnosed the problem quickly and made the correct repair within the time frame you said, AND the cost came in under your initial estimate. My 32 year old VW sounds great, again! Thanks"
Timely and professional service
"This specific Midas has never failed us, and we?ve been lots of other places that have. They are kind, attentive, treat you like a person, and explain things in layman?s terms. They are honest in their recommendations and they do good work. This particular"
"I was in the Burlington area looking at colleges with my son when the car light went on. I dropped my son off at the college, and drove straight to Midas. I went in with great trepidation since I was from out of state and the car is on the older side wit"
"I'm almost always pleased with the folks at Midas in South Burlington, but was a bit frustrated that 2 of the things I had asked to be done in addition to the inspection weren't done (or even on the list of things to do). They wound up ******* my car in wh"
Thanks to Eric for getting my rig aligned just perfectly!
Took car in for squeak in brakes told needed front rotors and brakes quoted little over $400 later found out was way too much. Went to pickup was told my bill was over $900 . For front brakes and rotors ad brake pads on rear. I?m a student didn?t know what
"As usual , this location is very professional in staff and services. Thank you!Jp"
very friendly and knowlegablevery clean waiting room
"I went to Midas for Car AC diagnostics. The AC clutch was not engaging. I was very specific about wanting to find out the cause for clutch not engaging, pressure switches, or any other cause. After charging $54 only thing they told me that pressure was 70"
"I had great service from Midas, but there?s something loose on the side by my tire. It?s making noise. This started after they fixed my brakes and had an oil change Last month. I?m worried it?s going to get worse and louder. "
Helpful and knowledgeable
You were supposed to rotate my tires and I'm not sure you did. My phone number is (802)497-0311.
work done in a timely manner
"Dear Midas Team -On Saturday 1/12 you helped me repair the heat shield on my 2010 Toyota Prius. You ****** us in even though we did not have an appointment, drove my wife home after she dropped the car, and even called at 3:30 asking if she needed to be pi"
"Service was prompt, courteous, informative, knowledgeable and completed correctly. "
Kyle the manager super helpful great with customer service awesome
Honesty is paramount! I felt like part of the family!
"Yet again, I had another fabulous appointment at Midas. Quick, efficient, friendly, kind, fun, funny, helpful. Hands down the best place in greater Burlington to bring my car regardless of what needs to be done - from fluids to tire swap to oil change to"
They were great. Service was right on schedule.
"Every time I come here, they are professional, friendly, quick, helpful and kind. They fixed my tire for free, and they worked with me on trying to stay on budget even with unexpected rust issues. Highly recommend this place!"
"I?ve only been to Midas a handful of times, but every time I go it?s always a pleasure. The staff is knowledgeable and very friendly. I always recommend my friends to go!"
"They fit us in when they were super busy. We needed the car by a certain time and they called us well before. Best part- friendly smiles at the door, excellent customer experience. Lots of people in the waiting room- someone missed the shuttle and one of t"
As usual I have no complains and thank you for being prompt and doing your job well.
All work was done at the time promised. Courteous staff.
"I have taken my cars to Midas for a while now and I trust their work. I have heard of complaints related to waiting times. In my opinion, if you are waiting for your car, expect it to be a while. This store stands behind their work and they do explain what"
"I've been bouncing around trying to find a repair shop that I trust. I'm thrilled to have found Midas in South Burlington! They work hard to get me in to address my needs, they'll install parts that I bring in (I have warranteed brake pads from elsewhere,"
Work done seems to be good so far. Only problem was waiting 2 hours after my appointment for the inspection of my brakes to tell me what was needed to be worked on.
I have been using Midas for my car repairs for about six or seven years. I wouldn't go anywhere else. Chris and Kyle are the best customer service team.
"They installed a $1227 exhaust system on a $1900 vehicle, before I could tell them not to. ?Sorry, it?s all done.? How is this even remotely reasonable?? Looking out for themselves only. My only recourse is to expose this place for what it is: a complet"
"You treat me and my car well! You answer my questions, fit me in, and seem to charge fairly. May you live long and prosper"
Great Service...very friendly!
"I was greeted enthusiastically by the staff upon entering, and Chris helped me quickly fix a problem I expected would be much more complicated. I'll definitely be coming back for whatever automotive needs arise in the future!"
Great service! Will be back again.
"Young Christopher was an outstanding customer service provider. Because of his excellent work, and the help of others, I am now a customer of Midas. My car will be in for some repairs on 10/10!"
"Satisfied with the inspection process, the cost and the atmosphere. Employees here are helpful. I forgot my insurance card and was able to have it faxed over. The tiers of repairs sent via text were based on severity/necessity. It helps in understanding fu"
"The people are friendly, willing to explain, and very helpful. I have never been to such a great service place as is Midas. "
Paid good price after using some coupon. However, watch out the bill, they have a other fee section that is a duplicate of some other amount in the bill. Add all the item by yourself. They could not get me the tires that they advertised on website.
Excellent place for service and professional staff. JP
Midas service is always Professional and Excellent!
I have and I will continue to recommend this Midas location to everyone I know.
excellent, on time and courteous.
I would highly recommend Midas to any one. I brought my car in for a repair and they got my car in real quick. People are very friendly and I find them to be very honest. My repair was for just a couple plastic clips and they did it for me for free. No
They've had replaced parts that were in great condition and changed me for work that was never done. The Department of motor vehicles has been notified..
Outstanding work!!! Nothing else needs to be said best in the business.
Fair and thorough service!
Good service and friendly staff
"I would highly recommend Midas in South Burlington, VT. The staff is extremely professional, friendly and accommodating. Waiting room is comfortable and has nice amenities (coffee bar, tv) AND a nice clean restroom! The owner really cares about his custome"
The work done on my car was great although when I brought the car in I told them it was making a loud chirp when I first applied the brakes. This noise was not dealt with. The guy told me in 30 years he?s never heard it. Said he?d do some research and g
"The South Burlington Midias is the first place I have ever taken a vehicle and had it serviced without any dubious charges or side of mouth recomendations.From personable staff to skilled mechanics, This Midias offers full transparency through out every st"
i would rather have the manager call me and i would be happy to speak to the manager. thanks.
"The workers at Midas are wonderful. My first experience with them was a flat tire. The tire was completely gone and I would have had to go without a car for the rest of the weekend. When I told them I had a spare tire at home, they brought me home to pi"
"When our wipers decided to stop working during testing weather we found the nearest garage to hopefully get the problem fixed. Kyle, Chris & the team in Burlington couldn't of been more helpful in getting us back on our way. Professional, speedy, polite an"
Quick and courtesy. Clean waiting area, knowledge
"Always a GREAT job, great people to interface with and a pleasure to do business."
I chose to come to Midas because they are the only ones in town that let you book an appointment online which is very convenient! I was very happy that they were able to get me in quickly!The waiting area is nice and I really appreciated the coffee! I wa
"I am happy with your service.Have no complains and would recommend you and do, whenever I am asked.Thanks"
The Midas shop is greatThey gave me a ride to work and picked me up when I was done. They sent me videos of the damage to my brakes and explained everything that needed to be doneI will come back to them in the future again and definitely give the a great
Excellent . No doubt , job done well
"Very accomadating,knowledgeable & professional"
"Brought my SUV in for repair . I gave midas diagnosis from my normal mechanic who unfortunately was not available, on vacation. Midas told me they didn't see anything on their cmptr check but, their mechanic found an issue way off base from original proble"
Service and people were all excellent.
The service was great and I felt comfortable with the work that need to be done
"The team at Midas (Susan & Ed) went above and beyond to get the broken strut(s) on my old wagon repaired on a fairly tight schedule since I was out of town, and needed to return to to work! Thank you, team Midas!"
The staff at Midas are wonderful. Never had a bad experience there.
Midas was extremely accommodating. I showed up late and they still did the safety check and oil change. Since they didnt do it when it was first put in, they pulled it back in did it and gave me a free oil change. Texted me when it was ready. Very nice experience. I will go back.
"This is a solid local business. I don't take my car to anyone else. They go the extra mile in doing thoughtful quality work and saving me $$. Most recently they helped me avoid spending over $400 in new parts. Joe, you are pretty amazing. Thanks Midas."
Midas in South Burlington has an awesome team of professionals. I have always been delighted in the services renderedJ
"I don't know anyone who works here... just a point to say. These folks are so honest and genuine ! I'm a recent divorcee and went to many shops before I found this shop. The other places always seemed to come up with all this ""other stuff"" which increase"
"Great service, trustworthy, efficient and always on time. Thanks Midas"
Great fast and efficient service!
I had the pleasure to deal with a very kind lady named Susan. I was 150* miles away and my sons car needed extensive repairs. She worked with me and understood my situation and was always trying to help me save money.She is a fabulous employee and should b
The front desk employees and the mechanics were wonderful to my wife and I. This is the second or third time we go to Midas and it's always great the way they treat us with respect and honesty. They always try to work around the money and are fair in the p
"I broke a tie rod while I was snowplowing Chris and Pete got it all fixed and got me back plowing very quickly, I could not have asked for better service or better people thanks Chris and Pete "
"I have been bringing my vehicles to Midas in South Burlington for nearly five years. I have experienced nothing but excellent personable service in all of my visits. I have had my oil changed, inspections, and all other types of repairs done to my vehicl"
While bringing my father up to VT for what might be the last time to see his sister our back light went out. Most places were closed at this time of the night and he was so upset he could not change his own any longer. We drove into the Midas lot and my fa
I went in for a coupon deal oil change and asked them to check my struts as I had been told at another repair shop one was leaking a little and by Toyota that it is unlikely. Chris took me in and showed me that that it was and also that the rear shock was
"Great service, always willing to go the extra mile for customer satisfaction. I really appreciated the assistance that Kyle DeMar provided in helping me get my car taken care of. "
"The quality of work performed is excellent. However sometimes its the other things that can be annoying. First of all Midas was ready to charge me for brake pads until I reminded them that they were covered under warranty. Oh yes, shucks, so they are. N"
"The team at this location did a wonderful job. We have a hotel shuttle van that needed it's oil changed and they fit us in during the day on a Wednesday when we didn't have a reservation. Also, when they were done with our shuttle van, I had them complete "
Upon recommendation of my former 14 year repair center(Capital New/Used Essex Jct VT). I came to Midas Auto Service Experts (So. Burlington)-Came for $40. a State Inspection-My 1st impressions could not have been better After my car was initially inspecte
"I recently ended a 3 visit stint with Midas in order to get a very old, very challenging, and badly in need of repair car up to inspection. I say 3 visits because the folks at Midas are extremely understanding and helpful towards people on a tight budget "
"I always find that taking my car in for repairs or maintenance can be a hassle. However, the service at Midas in South Burlington and the friendly nature of the staff made today one of few pleasant experiences I have had getting work done on my car. Thanks"
I got great service from Chris sartelle. He helped get me through the warranty red tape and got my care done quickly. The whole team was very friendly. I will be having all future work done there.
great place to get your car serviced.
I had been traveling for eight weeks by car and totally forgot to get my car serviced. When I realized how overdue it was I found the Midas store. When I went in without an appointment they were great but didn't think they could do it because it is a chang
"After my latest service at this location, I feel compelled to write a review (I never do this).Over several months this past year,I have had a few thousand dollars worth of necessary repairs done to my 10yr. old car. But, being a on a fixed income, I could"
The service I received this week at Midas was exceptional! We were in for an inspection and had two issues that needed adddressing. One was a rear bulb change (approx. $20) and the other a cracked driver's side mirror (approx. $400 new to replace). Mida
"Called Midas, got in same day for oil change & tire rotation. Extremely nice folks. They do a 'visual courtesy check"", thankfully, because they found I needed a new air filter (it was disgusting - they showed me) and a new washer fluid tube which explain"
