Very efficient and timely as well as trustful
Treated with courtesy and kept informed of progress as the oil change progressed.
The customer service is great, fixed my car problems, reasonable price.
Everything went well and the new brakes are working fine
Michelle was fantastic with communicating with me on pricing, additional services that were needed, as well as keeping me posted on the progress. Definitely the best and easiest experience I’ve had taking my car anywhere.
Easy to schedule, good price, friendly staff.
Great place for all maintenance services for my car. Michelle the manager is always kind ! Car work is on top .
Michelle is excellent and always is friendly and professional.
I felt the cost of plugging a tire was pretty high but other than that my experience was ok
The faux leather chairs in the waiting area are peeling and uncomfortable. Knowing that the mechanics are working in a garage without heat really bothers me. They work hard and deserve to be better treated. They don't complain about it, but I specifically asked.
Had a problem. Problem got solved... No problem. Had a nice day.
Michelle is the bomb!! Always friendly and knowledgeable. The mechanic was quick and left the car clean
Everything was quick and straight forward
Received a coupon through mail and I used it before expiring date, continue to send coupons I like it.
Michelle and the crew were great!
It was accurate, timely and it's update was well communicated.
Michelle the service rep is friendly and likeable. She explained what needed to be done well. I have had other work done st this Midas. Bought 6 tires in the past. I like that I can wait in the waiting room while the work is done. I live alone and itcis difficult to find someone to help me with a ride.
Jeremy was very friendly and very accommodating during my appointment. I'm currently using crutches and he was very kind to let me know when they were ready for me so that I wouldn't be back and forth from my car and the building. I serviced my car at the dealership I purchased my car for the oil change and turns out they left the dip-stick un secured which caused oil to spout from the top onto my engine. They advised me as they were replacing my battery, which is the reason for my appointment, and cleaned it up for me. The friendliness of the staff and the ease of the appointment is why I would recommend this location to others.
Michelle communicated very clearly what the issues were with my car and what the pricing would be, and listened to my concerns I expressed with mechanics in the past.
It was easy to make the appointment. Communication was clear and work was well done. Have been coming here 12 years for all my cars.
Same day help when my starter unexpectedly died. Fair prices. Courteous.
Excellent customer service. I feel confident in the safety of my car for this winter.
Knowledgeable, caring and convenient
Environmental Construction
The whole process from first call to get it in to picking up the truck was easy.
I received a coupon as $34.99 for Synthetic Blend oil change, saying oil and filter change includued. My car does need extra quart, which is $6, plus disposal fee $5 and tax $5ish.I end up paying $61.62. I called back and was told there is $10 extra charge on the oil filter, but I thought it is included in the $34.99 as coupon said.not a very happy service for the hidden cost this time.
they always get it done on time.Michelle is the best!
Noon appt and work not started by one as I was waiting - told the oil change guy had just left for lunch and wouldn’t be ready until 2 - brought the car home and came back at 2 - car was finished at 3- wasted a lot of my time
The work that I asked for was done.
Excellent overall service,some of which was recommended by Midas in prior service. Prices for services were very competitive with others.
As always with Michelle and her team
We have taken all of our 3 vehicles to this location over the years. Michelle and the crew take care of our vehicles and we trust them.
I had left my wallet in my husband's car and he was at work. I think the manager was Robert and after I tried Samsung Pay and it didn't work, plus the other two customers waiting couldn't help me out (I asked if I could Zelle/Paypal/Venmo them and they swipe their card for me) and I begged Robert to let me take the car and pick up my kid from camp and then return and figure out payment for the service. He trusted me and gave me the keys. I picked up my kid and returned an hour later, by which time my husband sent me a photo of my credit card and he was able to punch the card number in and process my payment. I appreciated his flexibility so much.
Michelle is great! Always clearly explains what a service will cost and helps us to plan future services..
I have a high level of trust with Michelle
Michele does a great job for you guys
The Brake Master cylinder had been replaced several weeks ago and the brakes were not working properly. The master cylinder was replaced and the problem solved. It was covered under warranty. Michelle, the manager at Midas at Factoria, Bellevue, is outstanding in keeping me informed and overseeing the problem fix.
The job was a difficult one to evaluate, having to do with the brake pedal not properly returning after braking and the heater failing to heat. It took some time to obtain the parts to fix the van but Michelle kept me fully up-to-date throughout. I was very pleased with the communications and the speed with which the job was completed.
Excellent customer service and communication.
It is in convenient location for me and I got good experience doing my repair work.
The excellent customer service and the fair prices for the services provided. Thank you
My van is working great after taking it in for oil change, transmission fluid change, and water pump replacement. The cost to fix was reasonable and they completed the work within a day.
Quick service appointment started earlier then expected. Though inspection of the car and the need for tires soon.
My husband and I have been bringing our 2 cars for 18 years to this same Midas. Michelle and Travis are always awesome!
Michelle has been great eveeytime I have needed to bring my Jeep in for repairs or services. She helped us quickly get my wife's car in and out within 2 days following a mistake the dealership made not tightening the oil pan plug. will be bringing all our cars to her and this location from now on.
Good quick service. Dillon was very helpful
The staff is great! Michelle and Travis are knowledgeable and friendly.
Michelle and her team at the Fatoria Midas are the best out there. They are very honest and forthright with their reports and tell you exactly what needs to be addressed and when. I wouldn't go anywhere else for this type of work!
Transparent price and reasonable price along with a clearly outlined itemized price.
I appreciate the convenience, the length of time to do the service (oil change) was perfect, Michelle is always friendly and helpful, and all was communicated so I knew what to expect. Thank you!
Michelle fit us in for the service. Thank you!!!
We've been going to Midas for years for various services and they have always provide excellent service! The employees at the desk are always very friendly. Appointments are easily made, and they always have our vehicle ready much faster than expected.The only complaint in the several years we've been taking our cars to Midas is that, during our recent visit, we were charged $80+ to change a front headlight. That seemed extremely high.
Set up an appointment car was serviced in a timely manner
Replaced my tire quickly even though I didn't have an appointment. Fast and friendly.
I liked everything about this experience: easy to schedule, friendly staff, brief wait times for the servicing, and my car was handled with great care! Thank you!
Michelle is amazing and I will continue to come as long as she is there. I know she is there for the customers and that makes a huge difference. Scheduling could use a bit of an improvement, it allows you to schedule for a day online that isn't available, maybe look at updating that so it works better.
They fit in my slow leaking tire and got it fixed even though I did not have an appointment!
Great staff. Very trustworthy!!
Michelle - the person at the counter of the Factoria WA location is the best. Straight forward, knowledgeable, honest, understandable, and just nice person. We go here because of her even though we've moved further away over the years.
friendly staffexplained the service clearlyconvenient locationliked the service will recommend to friends
Excellent communications about what was going on with the car. Straight forward and patient. Car runs good and air conditioning works great.
Did requested oil plus inspection of engine as I notice little leakage on my driveway floor
We have been going to this Midas for years. They always take good care of us.
Michelle is very good at explaining all the mechanical issues to a lay person. She is forthright and always tells me what needs service immediately vs what can wait inorder to accommodate my budget.
The staff was friendly but they were very busy and running behind with the repairs.
I have a high level of trust
Excellent staff, very professional and friendly.
The associate was very professional, had good commutunication, and the car service is great
Very professional good service well communicated as to what's going on with the car.
Setting up the appointment was easy and the work was done in a timely manner.
Michelle the service advisor gives top notch service and has for years!!
Asked for oil recommendations & was helped. Really like the vehicle check & will follow thru with needed new parts. Service completed within time estimate.
I brought my toyota corrola for a muffler problem. One of the pipe was disconnected. After a quick inspection I was told they could fix the problem with soldering the pipes together.I was a little worried I was going to be pushed to change the entire exhaust pipe. Instead I was given the most cost effective option.My car was fixed was $100.I had such a great experience that I am bringing my other cars soon to that location.
I was happy to have the trouble light issue diagnosed and taken care of at no charge, due to the prior spark plugs were installed recently
Michelle and the crew are awesome!!!
Michelle is very personable, and professional. Travis is an awesome mechanic, and ended up saving us money by knowing what he knows.
They're always super friendly and willing to explain their timeline and options available.
The person in the front desk was very friendly and helpful with all my needs with my car. I really appreciate it and hopefully everything will be good with my car.
Great Prices as well as amazing service. Really appreciate the staff at Midas.
Convenient location, speedy surface long time return customer
This was a first, and therefore trial visit. I was both pleased with the service, even if it was routine, and the attention paid to me, the customer. I'm glad I tried Midas, and I'll be back.
The service was good and the car is running great.
Actually perform the service that the customer paid for. The tech changed my oil filter but did not drain and fill with new oil. “New oil” was BLACK when I got home and checked the levels etc
I went in for an oil change and found that I needed my brakes done and a clean filter, and the staff was able to do all that for me. Great people, Great service. Great place.
Michelle should be the poster child for customer service. She put my needs and welfare first while giving me appropriate technical information at a level I could understand and with sufficient details to allow me to make good decisions about my service.
"Midas Factoria - this crew are fantastic. They are fast, efficient and diligent in servicing your automobiles. "
Brought the car in to check on the brakes, received a call within 45 minutes that said everything looked great and there was no need for service. I keep coming back to this Midas location because the employees are friendly, and are honest in telling you what you need and what you don't need. Full trust in them, that's what keeps me coming back.
Accurate recommendations, good scheduling, fair pricing
Michelle is fantastic and provides great service and feedback about the work and prices.
Good communication says it all. Thanks for also recommending services that a regular oil change shop can?t do.
Took in my Toyota RAV4 for an oil change got it done in under an hour with tire rotation for $71. Easy and professional throughout the process. Thank you
"Michelle, Dan and everyone at Midas are knowledgeable, trustworthy and prompt. We get timely updates, honest advice and they get the job done right and at the best price. So thankful we can rely on them not only for regular maintenance but also to help w"
I had a great experience getting my oil changed.
Had my rotors turned and brake pads changed out in a timely manner for a fair price.
"The staff, especially Michelle, were wonderful. I felt like I was really taken care of. I got a great deal on a replacement part and the service was completed faster than expected. This was quite a drive for me from where I live but I would definitely r"
"Never going back to MIDAS ending my 2 * years of visit. I took my car to MIDAS to see if the repair store fixes my car's AC issues. After investigation, the store wanted me to replace it with the new one rejecting my intention to clean the filter being cl"
Highly recommend Midas in Factoria. We have been getting our cars serviced with them for years. We feel that they are very honest and trustworthy. That?s a huge compliment in the car repair business. They provide good service at a reasonable price.
"As usual, Michelle and the group lived up to their usual high standards. Great people, great service. A place I can trust. Thank you so much."
"Whenever I braked more than the lightest touch, there were rubbing and creaking noises from my rear brakes. According to internet research, the solution was to lubricate the rear brake pads. Michelle pointed out that my car didn't have rear brake pads, i"
"My cars brake pedal had been going to the floor. Before that, the brakes had been locking up, after coming to a stop. Midas fixed all that. All is back to normal."
"Kevin at the front desk was great! He called several times to go over things with me and was very clear in what was happening with my car.At pick up however, I didn't receive an explanation of any of the checks that were done to my car. I saw certain thing"
"Midas is my preferred choice in anything that is ?car problem? related, no matter time of day/night. On my way to work (night shift) check engine light comes on. I panic, and first thought is ?I hope Midas has an opening in the morning available?. I requ"
As usual a good job done by the Midas team. Thanks for the good work.
Check engine light went on and my local gas station said their meter showed a likely cracked manifold. My son suggested Midas I?d never been there. First appointment was free when they diagnosed a solenoid issue and I scheduled a repair for a day away. Ser
"I went in for extreme noise and loss of power trying to get up a small incline.I was told i need a new engine. I called my sister as she and late husband ran an auto repair shop for 25 plus years. she told me have them check distributor rotor, cap and spar"
I honestly have never seen or heard of a more honest shop! Thank you guys and gals!You are amazing! ?
Fast and Friendly service. I had some suspension work done and Midas allowed me to bring my own parts. They installed everything quickly and for a reasonable cost. Service staff were friendly and seemed to know what they are doing.
They are friendly and professional
Had front brakes and new drums on the rear done. Brakes are working great no more grinding sounds. Set up appointment to take it in which worked good and job was done as discussed. Good work Michele and Midas. Thanks.
"They are great, through & trustworthy. I feel safe with any of their suggestions & they always tell me if there's a repair or something I can safely postpone, if finances are tight!"
"Over the play 10 plus years all of my vehicles have been serviced and or repaired here. They've always been upfront, honest and tell it like it is. They do a great job and always make sure everything is right. This shop is the best! "
Service was fast and professional Michele and Dan do a great job
Dan and Michelle are the best!!
The service was completed in good time and the price was fair
Good service and reasonable price !
"My husband and I have had our vehicles serviced at the Bellevue location in Factoria for many years, my husband passed away and I know as a single woman I have received the same care, when I leave after my a little Ford Ranger has been service I feel that "
Always get good service at Midas. I trust them.
I have been going to this shop for a while now. they do a very good job and have very talented mechanics. They are very honest and say if they can or can't do. I love this place. I would recommend that Everybody goes here for all kinds of services. Thank y
Awesome service and great people. Dan you are awesome.
"Excellent Customer Services and Quality, very Good Job by the Mechanic in charge. Tnak youMichelle"
It was good service provided by MIDAS
Best service, happy I went with Midas to get my Toyota Prius Battery replaced. They were very friendly and fast!
Quick estimate, end of day and did work in 1.5 hours for front and back breaks.
"The staff were very nice, and so far the job was done well, however, we let them know we needed our car back in 1 day, we were assured if we let them have it Saturday morning (which we did) we would get it back that same day. We were called Saturday evenin"
Awesome Service and a honest feedback of the car and suggestions.Great customer service too.
Did a great job and excellent service
They do such a good job and they always let me know what else i need to do on my car .just wish they had coupons on synthetic oil changes cause it gets pricey
It?s a reasonable service price and they provided good service to me.
"Their service was good and they let me know some other problems of my car. The only concern is I wish when they send $19.99 coupon for oil change, do not charge me $39.99 !"
Midas has always been my go to for service on my Malibu. Friendly and professional
Great service and thorough inspection off my SUV. They will not budge however on using oil different from the recommended oil.
Another great experience at Midas Factoria. The folks here make every effort to do repairs quickly and inexpensively. They are my mechanics of choice.
"We received great service from the manager, Michelle and her team. My son was using an old car while learning how to drive. We had to take it twice to the shop and Michelle patiently listened to us and gave us great information so we can make an informed "
My Audi has to go back because of a problem that arose after the aligned my Audi TT. My steering wheel became cocked to the left. when driving straight down the road. I have an appointment next week to fix the problem.
cOMPLETED REQUESTED SERVICES ON TIME AND AT PROMISED COST.
Fixed a problem that was challenging for others. Accurately identified issue and how to fix. Completed with perfect results on time and at estimate. What more could I ask.
"I am new to the area and needed my car serviced. I was so impressed with the customer service, thoroughness and efficiency of service. Will definitely be back!"
Awesome service but wish had more coupons for oil changes ..nice and friendly
Nice job and honest persons.
"I've never had a bad experience at Midas Factoria. Even when I had a hard to trace problem, Midas went above and beyond to find what was wrong including doing work at no charge and referring me to the dealer. This is my regular shop, and will be for a long"
Did everything expected well. Provided list of possible additional services without pressure. Courteous and on time completion. I have and will return for needed services.
Excellent service as always!
They take the time to troubleshoot your issue and then give you fair options to resolve the problem. Trustworthy front desk and mechanics.
Dan and his guys are top notch. They are fair and upfront about service needed and recommended. They are in the business for the long term.
Went in with no appointment- was done in less than 45 minutes.
Service completed as specified, on time, and under the estimate. And tires rotated for free.
Service was quick and they checked other things and told me some repsirs that were needed
"I've been going to the Factoria Midas for years and have always found Dan and the team honest, upfront and they stand by their work, everytime. "
"The Midas in Factoria, Bellevue has professional and honest people, and great service. Highly recommended!!"
"Friendly customer service with reliable staff that will tell you everything you need to know about your vehicle. The waiting area has free WiFi with coffee, water and clean restroomThank you Dan and Michelle and rest of staff."
Getting better gas mileage now
Dropped in Fri of labor day weekend with dead battery. Wasn't sure they would take me but they worked me in and saved my weekend. Staff was very nice and courteous.
"I got caught with a flat tire at the worst time. I brought the tire to Factoria Midas at 4:30PM on a Friday night and they had it fixed in an hour. No appointment, nothing. They were obviously swamped as it was. Super service, fast and friendly. "
Perfect! Oil change was reasonably priced and my car was ready when promised.
For sure I am always happy with their service.
Problem solved in a smooth way.
made an appointment told them i wanted just an oil change and nothing else, they applied a coupon and finished on time
Dan the service manager always gives you the information upfront and gives you options. They set your expectations very well. His shop is experienced and does a great job.
You guys are the best! Thank you for taking care of my car.
"Everything went great as usual, however I noticed that I was missing a hubcap. Called the service outlet and they said these things happen but didn't offer to replace it, now I have to buy one myself - as I feel a missing hubcap makes a car look trashy."
They made it easy to get my vehicle there unattended. Scheduling appointments in the immediate future was available. Friendly counter person!
Thank you for all your help. You guys are the best.
thanks guys for all your help and great service
I gotta say I was extremely disappointed this morning pulling into this particular Midas location. I am a manager for one of the biggest auto groups in the state & I will most certainly use this as a training tool today in my meeting on how NOT to interact
