Was able to drop my car off at the time scheduled (actually I was a little late) and then had the car back with new brakes in a few hours. Was told how long the brakes would last if I didn't get them fixed that day. Price is high but also cars are expensive. Checkin and scheduling was super easy. Only thing I would like to see improved is a courtesy vehicle/shuttle to take me home after dropping off my car.
It was great. Scheduled the appointment, dropped off my car and the work was done in a few hours. Couldn't have been happier.
My catalytic converter was stolen the previous day. I called in the morning and spoke to the service manager, John Jakle, who asked me to bring my vehicle in right away. John was able to get all the parts, plus get my insurance claim approved. My car was ready by 5pm!
In a world where everyone needs an appointment it was nice to be able to get my car in the same day to resolve and issue that was potentially scary (brakes failing bald tires). Service was done politely on time and I was able to get my car and not miss a moment of life.
The employees were all very helpful, and even were able to pick up tires for me that day (when I came in about midday and usually would have to wait til next day). I was given estimates for two types of tires and felt I was able to get what I needed at a reasonable cost
Problem was diagnosed and repaid in a timely manner. I was completely satisfied with all aspects of this service
Been a customer for years
Always treat me kindly, explain things well with good customer service.Easy to get an appointment, Close to my home
I always have my car serviced at Midas and always been satisfied with them.
I requested a tire rotation with my oil change. This used to be standard, but the guy says “we only do them if we determine it is needed”. So I get there to pick up the car and no tire rotation was done. The whole reason I come here is so I can get the oil change and tire rotation done at the same time. If you only do the oil change, why would I come back?
I has to wait for the oxygen sensor to arrive
Excellent service and staffs
Prompt service. Friendly manager. Midas is 11 miles from home, so not convenient.
quick efficient and explained the nature of the problem and needed repairs well. Easily got time to diagnose problem and appointment for repairs. Staff really worked hard to diagnose a problem that wasn't readily apparent. John and Sam were very open and accommodating.
I told the manager to call me when something come up, gave him my cell no. because we’ll be out. He did not call me and it turned up they have to flush the brake fluid. We have to wait 30 or so minutes to get it done..I don’t know if that’s the truth. I have to come back the next day because when I brake it’s almost down to the floor.He is not qualified to be manager. The previous manager was 100% ok. I go there for years . But now forget it.
Easy to schedule and was completed quickly.
They quickly took care of a needed service in the middle of a snowstorm, what's not to like!
I was told I needed a master brake cylinder. When I picked up my car 2 days later, the only way to stop my car is putting the brake pedal on the floor, I brought this to attention of the desk manager, he said if I don't feel safe to bring it back, I am bringing the car back today, Monday as I don't think that the car is safe! I have to put the pedal on the floor to stop, how is this safe to leave the shop. I hope that I don't have any problems getting it back in with the road conditions.
The explanation was very much kind and understandable.
The overall communication regarding immediate services needed and future needs, as well. This included quotes.
The new manager as of 9/15/2022 is as good as they get. She solved a problem with my truck that was on going and others could not solve.
the friendliness of the staffmember in explaining my options and just being a really nice, caring and interesting person for the 2 hrs I waited
Heather and Alex were very helpful and caring. They take their jobs seriously! Everything got fixed and we are extremely happy with our visit.
When I arrived, the front desk associate was extremely friendly when explaining I had come too early, which was as a result of a confirmation email error. I stayed and waited to get my oil change, and she made my wait much easier by keeping conversations going and making me feel more welcome at Midas. When she broke down the cost of the my oil change, upon my request, she also explained the other options I could take and how that would affect my car's performance and the total cost without judgment for re-explaining them (I'm a fairly new driver). Once it was done, I drove my car away with a smile on my face. I would extremely recommend Midas.
Missing catalytic converter
Heather The clerk at Midas manage to find my part and schedule an appointment quickly. It was a pleasure to work with her I felt in good hands and the outcome of the work performed was perfect
The over all quality of the service. The personal were great!!!
Very pleasant employees at the Bothell Midas. Nice, friendly, courteous
I had an attempt made to steal my catalytic converter. I needed an emergency repair. I also asked about theft prevention. I decided to have clamps installed. I was explained they would not prevent theft but would be a deterrent due to theft taking longer than without clamps. I was also explained that my vehicle may sound and feel a bit different. It does but knowing this in advance I was not alarmed. I would like to add that my contact person was HEATHER. She was awesome. I was shaken up about the attempted theft that I had stopped in the middle of the night prior, and I am a 68 year old woman. She eased my stress. She explained everything to me. Even drew a picture of where the catalytic converter was located. She needs to be acknowledged as an outstanding employee.
I’m a little embarrassed cause I can’t remember the managers name, the lady who was so nice and friendly to talk with was real helpful and worked with with me to get my car fixed in a timely manner and give me several discounts. Thank you for going above and beyond. Amazing customer service.
Love how friendly everyone is. They also did a great job at explaining the details of the service and made it make sense for me (a non-car kinda person!).
The Bothell Midas team did a great job replacing my catalytic converter. It wasn’t an easy job but they were diligent and communication was great throughout.
The problem was not completely resolved and they recommend options form other place.
Everything was first rate and fast. Friendly, communicative and easy to deal with.
Great customer service and quick to the job
Don't lie about the quality of my tires and then try and upsell a tire package that costs 2x the last quote I received. It then makes me question whether some of the other work I had performed was necessary.
I was treated like family. After calling multiple shops that were all booked out. The other shops couldn't even give me an estimate for 1.5 weeks. This is my work vehicle, so time was important. Couldn't be happier.
First and foremost the employees were very friendly and communicative.The only issue that I had with Midas didn't actually involve the local store specifically but more the overall Midas business with the website itself not showing all of the details for a full comprehensive cost, sure the base for my oil change was something like $40 however there were other charges that went into it that added up to around $70, it would have been nice if that was transparent on the sites that I went to in order to get this setup in the first place... I'll definitely be back to this location though.
Same day service, good communication, friendly front desk staff (even during training of a new hire), and prices that felt reasonable for the amount of work performed.
I was planning to work while waiting for my car and the waiting room was dirty, and worn. I also pay an extremely high price for brakes pads and rotor.
Great customer contact comfortable easy to communicate with service done in a timely manner car clean all systems checked
Had to replace a catalytic converter on a Motorhome and they were very understanding working with us and the insurance company. Our motorhome took a lot of room in their parking lot but they were very accommodating because it had to be there nearly a week.
$440 to replace two discs is a lot. $75 a disc and $50 an hour labor (2 hours) would be $250 The times we live in.
I thought I had a problem. They did a thorough analysis and found no problem and did not charge me for the effort. Other work preformed was complete and I paid for that service. Midas never charges for non-problems that they figure out.
Service was explained in detail. Quote was accurate and competitive.
Prompt feedback on the issue diagnosis. Gave the pros and cons of related recommended service. Took extra time at checkout to help me teach my daughter how to have service done on the vehicle.
This cost for a basic oil change was extremely expensive
Easy drop off procedure and good communication when it was ready.
work was preformed better than expectedclean' professionally done comfortable with results
The staff is always friendly and helpful. They answered all questions I asked in a way I could understand. They communicated upcoming needs for my vehicle but did not pressure me into anything.
When they did the car inspection they gave it a fairly good passing grade on majority of the check points, however some of their notes contradicted the passing grade they gave. When they explained this to me they said that they would give me an estimate of the work that needed to be done. They emailed me the estimate, which was around $1800 worth of repair. However since the oil change, I hadnt up to that point and haven't experienced any of the sounds or things they said they heard on the day of my appointment. And I don't know how I would pay for those adjustments if they truly are needed for my car.
As they explained what else they check and do when I get an oil change.. very satisfied
I'm very unhappy and dissatisfied with the sevice I received. First the manager was late for work. Second when they did a oil change for me they didn't put enoght oil in abouth a quarter of a quart needed to be put back in! Third they told me then trans
The crew always does a great job.
quick service and the mgr offered extras like my cv axle needed replacing althought they never showed me the tear in the boot.
"Once part arrived, car was fixed fast. Unfortunately another issue popped up the day after I picked up, not sure how this wasn?t seen in the inspection. Overall a good experience "
The guys were very diligent in hunting down the vibration in my driveline that I was having with my truck. They kept me informed throughout the process and fixed the loose retainer that a different shop failed to identify. They even went a step further a
Midas did my brakes great job thanks!
"This is a busy service establishment with limited parking. You probably won't get immediate service, so it's best to make an appointment. I got a LOF and tire rotation and am happy with the results. The technician even believed that I had the wrong visc"
"As has been the case in the past, good service, fair prices and honest assessments of needs. I thought i might need new rotors but they inspected them and said not now!! I also use Midas in another location where I have a second home. Always get good servi"
"Scheduling, customer service, employees and management all top notch! Thank you for a smooth and stressless visit!! Really great guys working there!"
Honestly my family has been going to this location since I was a pre-teen. We?ve always had a great experience. With the most recent car issue I?d called multiple places closer to my house and couldn?t get in for at least a week. Midas of bothell got my ca
"My car wouldn't start, was losing power, it was awful. These guys went looking for the problem and it turns out it's a dealer only fix, but they tried, EVERYTHING! and only charged me for the labor to change a part. They're too much, I'm sold for life."
"Came in with a exhaust system falling apart, Midas fixed for a reasonable price and in an afternoon!"
"I had my car brakes checked up there, they told me my brakes didn't need changing and gave me all the specifics of why and when it may need changing. They were very polite and didn't charge me for anything. Awesome staff"
I prefer Midas because you all do a great job and the price is always reasonable. Everyone is friendly and professional. Thanks!
Did great work. Needed a new belt and catalytic converter. Got it all done in one day. Drives great
"Sent wife in for oil change special and Midas took very good care of her & car, I told 2 other people in our building about Midas location and recommended them, thank you"
i was there for oil change and yes i was satisfy i didnt wait much and my car was ready. great team workers ad friendly .i will come back ext timethats better than jeffe lube or walmartthank you
Ur guys were amazing!! Prevented me from purchasing a vehicle that would of been a severe pain on my pocket. I would highly recommend bringing ur vehicle in to Midas for the pre purchase inspection as they r very thorough. Excellent work! Thank u very muc
I have been coming to Midas for at least 4 years even after moving farther away and the service has been great! The only complaint I have is that the price has gone up significantly and I?m paying almost double what it would cost if I go somewhere else. I?
"Yes, we would refer Midas to friends and family. We plan to come back for some major work on our car because they are affordable and efficient."
"i've been to this location multiple times now, and i've been satisfied each time. i trust them. "
"I have spent thousands of dollars for repairs to my vehicle with the Bothell, WA shop. Not only did they charge me for services never done, but the latest was the final straw. They did a brake job that failed on the freeway causing a wreck at 45 mph which "
"Car temp went to max, brought it in and paid $750 for a new radiator., Which they said was the problem. Temp went back up again to max. They said maybe it was the fan and may need to spend another $. In my field we honor our mistakes, not here. If things"
"Had a free morning, so I called and Brandon was able to get me in at noon. Dropped off the car and took a walk down by the river. As I walked back I got the call that they were finished 10 min early. Great service!"
They are so nice to work with and patiently explain things. Their work is good and they stand by it. No long waits for appt times.
"Everyone is always nice and helpful. We were able to drop the vehicle off on a Saturday, have the service completed and pick up that afternoon. "
I called in 2 weeks ago to have my battery repaired and was given a quote of 157 with labor parts everything. Today my battery went out on me and I had to have it repaired and they charged me $204. Upsetting because I am not going back here ever again base
They did the job fast and quality workmanship. Brandon is very professional and I would do business again with them.
We want to thank you very much for the great job you've done on my Chevy S10 pickup it passes emissions with flying colors thank you again I really appreciate your great work have a safe and great week
i have been to the bothell location several times now and each time i have left satisfied with the work that has been done. rates are fair and the repairs have been done properly.
"Professional staff, they finish the job from start to finish, the right way."
"I have spent several thousand dollars in the Bothell shop over the last year for what should have cost a few hundred at most. When I have an issue with the work done they refuse to take responsibility. No problem, I have a new mechanic that discovers the o"
very good professional work
did what was needed at a reasonable price. friendly. i will be back.
"Had break job with new tires, alignment, and oil change that was over 1300.00 only to have brake failure on the freeway 4 days later when brakes failed. Brake fluid reservoir overflowing and low on every fluid not to mention a battery with 2 dead cells th"
I purchased an older car for my daughter with a big hole in the muffler. They checked it out and recommended only a new muffler. They didn't sell anything more than what I needed and I was out the door in 90 mins.
"good price, good location and customer service. The place was not full of customers so was peaceful when I went. Diagnosed my problem quickly and had me on my way. Glad I started going here and will return"
"My 21 year old daughter lives in WA, I'm in AZ it was awesome to know her car was in talented, honest mechanical care when it had to be towed to this location. The staff worked diligently trying to resolve the issue for a few days and when they couldn't re"
"Went to Midas in desperation with a reference from Firestone, to get my exhaust welding done. I realised now, it's a bad idea.They did the welding. It was overpriced, but it was fine for now.Drove away in an awkward silence that comes with knowingly gettin"
"Joe and his crew provide exactly what you expect to get from a quality service provider. Friendly, efficient, fairly priced, work done right the first time, and prompt. I'm done shopping - I found the right place and price at Bothell Midas."
"Having an older car, I'm a frequent visitor. Joe is always informative, caring and thorough. This last visit exceeded my expectations! Thank you for going out of your way to make my car safe and get me back out on the road again, at more than a fair price."
"GREAT CUSTOMER SERVICE and HONEST ESTIMATE!I am the type of person who buys a car and runs it into the ground before I ever buy a new car. So, my 1997 Acura CL 3.0 (55,000* original miles) steering was off. I came in and they checked EVERYTHING for me an"
"Joe was able to take my car earlier than my appointment. He described what needed to be done and the cost and time estimate were spot on. Since I was car-less for a couple of hours, my little dog was pooped from the long Walk he was welcomed into the wait"
"I had a fantastic experience at the Bothell Midas. I am normally not the kind of person who spends a lot of time writing reviews, but this one is absolutely necessary. Specifically, I needed my CV joint replaced ASAP, and they were able to get me in immedi"
"Top class management. Very knowledgeable staff. Joe was fantastic. Had some minor fender damage while at the shop, and while I could not prove the damage was done at shop, they took care of repair. I give them my highest recommendation. I'll be back."
I was really pleased. Joe Britton was so helpful and professional. He communicated with me very well and did what he said! The charge was fair and what he said it would be! Highly recommended!
"I came in with a problem with my spark plugs, and it turned out that my coil pack needed to be replaced. I brought it in on a Saturday, expecting to not get my car back til Monday evening, but the guys down there turned around and got my car repaired and r"
