We had an 11:00am appointment and dropped off the car just after 10:00am. We were informed that the project would take approximately 2 hours. We then left.At 2:45pm we received an email with the initial inspection report.At 3:30pm we were called with an update and were informed they needed more time.At 4:30pm we called and were told it was almost done and we needed to be there by the 5:00pm closing. We arrived at 4:45 and were told they were almost done.We received the car at 5:30pm.I did authorize an oil change so that would bring the project from the projected 2 hours to let's say 2-1/2 hours. It would appear that they started the project just before 3:00pm.So, my question is why bother setting up an appointment? I feel that my time has a value but apparently Midas disagrees. SincerelyBill
Midas honored a $50.00 discount that I thought was expired with no arguments!!
We came in at 5 minutes till closing, we taken and very quickly and thoroughly our service was done. We where on our way.
Easy to schedule, fast service, and gave me a list of services recommended by the manufacturer. Free coupon for discount on next oil change. My glove box door would not close properly after I had replaced the cabin air filter. The adjusted it so it would close and latch, free of charge. Great folks. Thank you very much.
Professionalism and knowledge of the work required. Also how it was all communicated to me so I can understand everything.
Love this store, have used many times before !
The gentleman at the desk was very thorough, provided extensive information, but wasn't pushy. He was also friendly and conversed like a fellow human, not a salesman.
Hi was highly satisfied. I am not yet use to oil change pricing over $100. But appears to be industry standard.
The guy at the front desk was very knowledgeable and had recommendations seeing as I'm going to be traveling to TN. He was very friendly and it was very easy to check in. My appointment time was upheld and didn't take as long as mentioned by the front desk men. Over all a very good experience for the first time I've brought my car to Midas for a oil change.
They have kept me updated with what's going on.
I was able to be seen quickly. There was great communication as my vehicle was being worked on. The price was fair and everyone was friendly. I will be coming back and have already recommended the location to others.
We left car at opening (8:30am) while my wife was at work. When she returned after work (4:30pm) her car was still not done with an oil change. Was ignored when trying to check in.
Associate are friendly and help me describe my car needs
They got me in right away and promptly completed the installation.
Everything was perfect and my car handles better. Most shops tell me if something coul not be adjusted perfectly. It communicates honesty to the customer. Along with a print out of before and after alignment adjustments so I have some clue as to how many degrees my vehicle was off with my receipt.
High quality Repeat customer
Very quick diagnosis and repair. Labor was reasonably priced
I HAVE 7 CARS, TRUCKS & MOTORHOME THAT I TAKE TO THE PORT ORCHARD MIDAS FOR SERVICE, TIRES AND REPAIR. I HAVE AN AGREEMENT WITH THE STORE TO DROP OFF THE VEHICLE AND JUST WORK THE SERVICE IN AND CALL WHEN COMPLETED.THEY HAVE ALWAYS DONE A GOOD JOB FOR ME AND I WILL CONTINUE THEIR SERVICE.
Sean the manager did a good job keeping me in the loop with his exhaust guy being late. One other thing on the way home my brake light came on. The cap on my brake tank came loose and popped off. After the crew just inspected it. To be honest, I don’t have not very much confidence in the true quality of your maintenance.
Made appointment, dropped off car, picked up car and went home, everything that was supposed to happen.
Ease of scheduling and I was able to get my car in a repair in the same day. The price I was quote was exactly what I paid with no changes. Great job!
I'll admit coming to you this time - I was dubious given the cost. However, the determination behind your team to fix my car's heating issue once and for all was beyond comparison. Given it was under warranty - they fixed it for nothing, and I prepared to pay an arm & leg for the labor. Shawn, you and your team are the absolute best. And as soon as I get enough for a catalytic converter replacement, I'll return.
Staff was friendly and informative.
All around great experience. Friendly associates
they told me exactly what was wrong with my vehicle and they even showed me what needed to be replaced and fixed my vehicle with the right parts in a timely manner.
Communication was excellent.
You were able to help with my tire situation and respond to my urgency. Thank you
The level of service I received was top notch, Brian and Dan went above and beyond what was required. I had no appointment and was able to accommodate my needs. Thanks for all your help guys!
service was what i expected.
Took an hour longer than promised, no problems encountered during service but kept telling me it was almost done for an hour after it was promised! If told it was going to be a hour late I would have left and done someything else in that time.
Shawn is very friendly and explains everything. Staff are very professional. Pricing was upfront with no surprises. Vehicle inspection was sent online with photos of each inspection and recommendations for each item - I really liked this.
Crew was very informative and very professional the whole time.
Everything ran smoothly just like all the times i have been there
Great price for tires going back for more
The cost was more expensive than our regular mechanic. I was frustrated that I didn’t get a call when my vehicle was ready and had to call in to see when I could pick it up. Additionally, the vehicle was kept for an additional day which was not communicated to me. I would have appreciated a call on the scheduled service date indicating the work would not be finished and they would need the extra day.
Brian was extremely helpful with explaining the service work completed and fair with the pricings. The time it took to complete the work was also timely with my schedule. I'm just not 100% satisfied with the size of muffler but Brian said he can address this..
Shaun and the staff at the Port Orchard, Wa. are great. No matter which one of my vehicles I am having serviced - they always do a complete inspection and let me know if I need other services done. I drop the vehicle off in the am. and tell them to call me that evening when it's serviced. That way if they get an emergency job during the day - they can fit my vehicle in when they have time. I have always done business that way and it works well for them. Thank you for the service i can always count on.
Friendly people, great service, and let you what had to be done. Then went over future items to be done on the car.
Nice guys here. Always satisfied with this location. We bring all four of our vehicles here.
No communication from desk. No updates. Was quoted one hour. Took one hour forty minutes
I wanted an oil change, tire rotation, and brake inspection!All I received was a very expensive oil change.That's not what I came in for!
Better understanding of the issue and what services will be provided to solve it. The check engine code was for a charcoal sensor but they quoted me $1200. For a new header assembly.
I will NEVER go to midas again.
I'll admit I usually go to particular places for specific problems. However, the fact you guys were able to get me in and fix my problem quickly was phenomenal.
Amazing service and Josh was incredibly knowledgeable and friendly
Fast service reasonable price
Our car had multiple issues that needed fixing and we were well informed on them as well as could tell the effort that went into our vehicle in order to get it done that day.
I was treated with respect. They recommended services, and I said I had to wait till next payday, and they didn’t argue with me and respected me as a woman.
Fast and courteous service. Good price
Great service, easy appointment scheduling, great price.
I’ve had a check engine light on for 2-3 years. The dealer said they couldn’t fix it. Midas diagnosed it and corrected the problem.
They seem to care about my needs
Front desk person could have listened to what I said about service I needed done, which I explained 3 times. I got the yeah yeah yeah treatment. and then after getting to my scheduled appt. 10 -15 min. early was told my oil change and Tire Rotation would be done in an hour took 2 1/2 hours . When I got to my travel destination I found that the only service that I needed from Midas and stressed this 3 times to your very uninterested clerk was not performed at all. That being Tire Rotation,tires were inflated only. Had unneeded oil change done only because rotation part of service.
Great customer service. Great workmanship
When I arrived at my scheduled time, nobody was at the service desk. I, and another customer waited for 10 minutes until I decided to go out into the shop and ask a technician where the service managers were. They were BOTH behind the building on a break or smoke break. Also, the price was much higher than I anticipated for this oil service. I will be taking it elsewhere next time.
The people were very friendly answered all my questions and got what I needed done with no problems
I was told the price of a replacement cabin filter but was not told about the labor charge that was added. I was charged $15 for somenthing that took a few minutes and was not disclosed to me beforehand. That is a deceptive consumer practice and was probably done deliberately.
Profesional service people
Manager was very polite and explained aspects of work done
Good location. In the town I live. Have been there 3 x and satisfied with the service, price, efficiency and friendliness.Very clean
Lack of up front help,asked for a estimatefor shocks and struts and reset or replace tire pressure sensors. Told him already inspected,still wanted to charge for inspection.The bid was over a 1000 dollars higher than schwab and that didn't cover any of the tire pressure work. Not impressed.Oil cha ge appears OK
THE STAFF AT THE PORT ORCHARD ARE EXCELLENT. I TAKE ALL OF MY VEHICLES TO MIDAS FOR SERVICE AND REPAIR. I JUST DROP THEM OFF AND TELL THEM TO WORK THEM IN AN CALL ME WHEN THEY ARE FINISHED. I ALWAYS HAVE AN APPT.
Carpet on drivers side was dirty from oily shoes of mechanic.
Had to wait 45 min after the scheduled time. Bad a issue with the vehicle when he returned home, called them, they said to come back & they would check it out.on our arrival they immediately checked things out & resolved the problem. That was very much appreciated as we are in our mid 80,s & struggle with these things. They were very gracious, thank you. Carroll Roesler
Last year I paid about $70.00 (including tax and disposal fee) for a full synthetic oil change. This year I paid $106.00 for the same service. Hard to believe that the cost of a oil change rose to more than $36.00.
Appreciated clear communication and helpfulness.
They are awesome! THANK YOU
Jenniferstillwithoutbrakes
Communicate. If you don’t have the staff to look at my vehicle call and reschedule. My car sat for hours in the lot without being moved, when I called for an update I was told they wouldn’t be able to get to it.
Service was appreciated that it was completed in a timely manner.I feel attention to detail was appliedTaking pics of items and texting was a great thing
I wanted my tires rotated. They told me the front tires needed new ones. But at the time I could not afford. But they did not rotate them. So my bad tire is still on the front. Wouldn't it be better to have the wore ones on the back? just seems like in it for the money and not to help me. So I will be taking it somewhere to rotate until I can get some money together for new tires.
They explained details and did very good job
I appreciated the service manager calling me to review what was found during the vehicle inspection (as well as the pictures that were texted).
The staff were friendly and professional. They completed the oil change in less than 40 minutes. The only problem was the computers were down during my appointment but they were able to complete my service without me having to wait around for the computer fix.
Very happy w/my service wld use again.
After making an appointment on line, I tried to call to get pricing for an alignment. No one answered. I took the car in anyway. I learned the car was aligned so was only charged half of the full alignment price. However, the full alignment price was $50 more than the dealership. Half price was as much as many other places.
Appointment to rush inspection, and all changes done in under 45 minutes. The bathroom is dirty with cobwebs in the corner
gave me the answer i needed in half the time i expected. charged a fair price.
I live in Bremerton..have been using your Mile Hill location in Port Orchard since 2006...you always get me in for whatever service I need quickly really appreciate the honesty of your employees especially the patience and knowledge of Shawn..Thank you for looking out for us "little old ladies"!!N
Sean is very professional and knowledgeable customer service is great staff works hard 👏..I'll be back always
I didn’t see the sticker for the miles and service date on my windshield.
The price the time it took for my car to get completed and the explanation of what was going on with my car
Shawn and staff very informative Didn't need to guess anything. The estimated cost was the same when competed. UHave used before and never any surprises.
They were very friendly. Told me how long it would take, yet it was done a lot sooner. A comfortable place to wait while they work. Will definitely go back.
I got a appt right away. The owner was very helpful and friendly. They told me my rear license plate light aren’t working. I wouldn’t of known.
There were tail lights & another light bulb needed changing but I got that written on my e-mail. To me I should have received a call from the mechanic saying those needed repair so I wouldn’t have to make another appointment. Or maybe they could have told me while I was there & try to fit in as I waited.
professional staff and technicians
Bryan provided phenomenal service and went above and beyond. He was able to rectify my problem, and give me next steps. Thank you!
1) I put in an online appointment request and received email confirmation, yet despite the message to expect a call in approximately 30 minutes I was not called at all and had to call in the next day - this happened the previous time as well.2) I wanted a regular oil change, I was not told they were doing synthetic and this was almost double the cost of a regular oil change (my fault for just assuming prices were this inflated in the economy but I've never NOT had them ask at any Oil/Lube place) - this kind of goes with item 3, I imagine that's just standard practice at this location now as it feels like they just want to get that money out of you.3) The old service manager Tom had excellent service skills and didn't push upselling products or services, only gently recommending what was truly necessary, The new service manager seemed very intent on upselling (think used car salesman) - including things that were not at all necessary (I know more than average regarding vehicle maintenance as I work in the semi-truck/tractor repair industry) and it was over the top. There is an art to customer service and a fine line between recommending something and upselling.
Outstanding customer service, ease of appointment, experienced crew working on my vehicles. I no longer go to the dealership for my Toyota, Volvo and Honda. Midas Port Orchard is my service shop of choice!
Unfortunately, during the service it was discovered that there was a fairly serious. Issue that must be fixed, which I was not aware of until my visit. It will be a bit spendy, so I'll need to figure that out before I have the repair done.
Associates were friendly and service was quick.Pricing was not explained up front.
it was easy to schedule an appointment and they did it fairly quick and they were very personable. The price was great too.
I had two cars serviced the same day. Both car's were serviced ina timely manner. Good experience.
They explained everything they were going to do to my car. Dropped the car off. Called me later to pick up. In and out and the air conditioner is working great! Great job done Mr Midas!
Midas changed my battery quickly.
Associate was friendly and knowledgeable. Service was explained clearly.
Work done as promised in a timely maner.
Everything was done right.
There was a plastic piece left in the front passenger floor side.
From start to finish I was amazed at this location. Amazing service and explanations. Gave me all my options for an informed decision and made sure I was comfortable while I waited (and worked). All the staff and new owner are amazing and I will happily drive from Lakebay to Port Orchard for all my future vehicle needs.
Very friendly staff. In and out in less than an hour.
Had tires (not bought at Midas) put on two rims. Thought $85.00 for this service was pricey. Also, kept the old tires so no fee for disposal.
Battery was in stock. Wait time was less than 15 minutes to install.
Port Orchard Midas works on all my vehicles, one a Classic....they do an outstanding job.
Good people! Highly knowledgeable. Good followup after service
"I made an appointment at 12:30, and at 2:00 I drove away with a new muffler with 2 good looking welds. A great job - my son will be coming in soon for muffler replacement on his truck."
"Take your car somewhere else, anywhere else. Shawn, the manager at this store is dishonest and will do whatever it takes to avoid owning up to their mistakes. This store managed to destroy my ECM by running power through it the wrong way and tried to tell "
"Excellent customer service, repairs were done faster than expected and the price was more than fair. I would recommend this shop to anyone who needs to get their vehicle serviced without having to worry about getting ripped off or poor work done."
I was having car trouble in the nearby parking lot outside of your establishment and two very kind gentlemen came out to assist me. The employees at this establishment have heart! Thank you for your help gentlemen on 8/30/21 afternoon in the nearby parking
"Brought car in for advertised $29.95 oil change, tire rotation and recharge of air conditioner. $212 later I got the car back without a tire rotation. After a couple days the coolest had leaked out, Midas did an assessment of the leak and determined the "
The people at the store were very helpful everything was taken care of in a timely manner and everybody was polite I will definitely schedule another appointment in the future as needed
"these guys do great work and are reputable and honest. Not too many years ago I had a muffler that needed to be replaced, they did it for a great price and in a very reasonable time frame. Matter of fact, I wish they were closer to me, I have a damaged f"
"I am very happy with the last service at Midas. I had a problem, when going uphill, my car was dying. Well, at this time I am glad to see that problem seems to be gone. Thank you to everyone at Midas. "
My car is currently at VW being accessed to see if it needs a new heater core as they couldn't do the service correctly. 2 visits in one day to get is done correctly. Both resulted in an incomplete job. They also reported the wrong mileage. Mileage when I turned it in was 94394. I know because I always take a picture before I turn my car into any mechanic.
Friendly, thorough and reasonable. Midas has treated me right for decades.
"I have trusted Midas for the last 20 years. The owners are the most honest good, good people I have ever met. If you are a widow (like me) this is the place to go towith your car..."
"I've have always gotten great service here. It can be hard to find a shop with integrity, who doesn't want to sell you items and services you don't need. Port Orchard Midas is trustworthy and always friendly. Fast reliable service."
The staff was friendly and helpful and attentive. They are quick too
Been using Midas for some time now and Im always satisfied with their work. Theyre polite to their customers and get the job done in a timely manner. They also take the time to make sure you know whats going on.
"Within a week I had to replace brakes in two cars. Service was excellent, brakes work great and they had the best price in town. Happy with the results. I would recommend them. Counter person (lady) was extremely nice and friendly."
Excellent service, extremely professional
I brought my van in to have the battery changed since the location of the battery is difficult to get to... they encountered a few issues and it took a lot longer than first anticipated. Treena and Carlos went above and beyond and even stayed a bit past e
They do a great job and have proven themselves as trustworthy.
Excellent service and timly
"Everyone was very much professional, courteous and accommodating in every way -- thank you for the job well done..."
It was just an oil change and inspection. They were timely and very professional. Will be going back for some recommend work soon. Would recommend them to anyone looking for car services or repairs.
The service has always been great at that store. The survey you sent was for the Jeep but I brought in the Tacoma for the oil change. The paperwork that I had after checking out has listed the Tacoma.Just a paperwork mess up but it is all good.
Was previously unhappy with the work.. went back to the store today and original manager was not there but the employee who worked on it told me he remembered me and did say there was a miscommunication on what was to be done to my tire and rim...they fixe
Half #$##$ work...tire still leaking around the bead..Manager said they would dismount and remount.guess he ment take rim off vehicle and bolt back on
Was prompt on getting my vehicle in for its oil change and went over in detail what needs to get done.
EXCELLENT SERVICE -- DEPENDABLE -- TRUSTWORTHY
"Went in to have new valve stem and have tire dismounted and remounted..still leaks, don't think they lubed the bead..still leaks out overnight...I know tire and rims are not perfect but should have checked the bead as well."
" Your customer service is good, the service time is also good. The only thing bad I could say is getting discount on the price. Why I say that because other big name company?s like yourself actually give better discount by far!"
Excellent service! Yes I would and have recommend this Midas to others!Jelkica
inspections have shown an issue with the evaporator and we are now in the process of shopping for a better quote. Otherwise, I will return to Midas for the requested repairs to be completed. They have my upmost trust, more so than the dealer has.
"I loved hearing the trick on how to deter rats, since they chewed up my wires. But when I came to pick up the car, no one mentioned the suggested repairs. The paperwork was kind of harder for me to understand, but I figured it out. I would have had my shoc"
Tim and crew do a great job. It is sad that we are losing him.
"Glad to say that I received a great service, always have .SERVICE LOCATIONS: 1774 SE Mile Hill Dr. Port Orchard, WA 98366"
Tim is by far one of the best people to work with while dealing with cars that need work! Very professional!
Awesome service as usual.See you again.
ALWAYS top notch service from this location!
Love this place! Service always fast and spot on.
"I was able to get right in, and the work was performed in half the anticipated time, which was great since I had my 19 month old son with me. Thanks again guys!"
Friendly manager, speedy and knowledgeable techs, clean waiting room, coffee and internet. What else could ask for?
Great installation. New overhauled engine runs like a Swiss watch. Very satisfied.
"I took our car here to get all new wheels and an oil change. The tires were supposed to be delivered an hour before our appointment. Unfortunately, even two hours after our appointment, they still hadn't arrived. I had my three-year-old daughter with me an"
Midas is the best and Tom is just awesome. Store is friendly and the job is done on time. Highly recommend this store.
Another good experience. I appreciated the thoroughness of the work.
Always great service. The guys are always super helpful and always take great care of our vehicles.
"The guys were able to fit me in without an appointment, and contact me immediately with any questions, or to tell me it was fininshed."
I have to say that Midas has been great when I have needed them. This last weekend I scheduled a Catback system install on my 2006 Mustang Convertible. I was quoted a fair price. I arrived a few mins early and dropped off the mustang. Was asked a few quest
"Got in, Gave them the info they needed and I was gone within 30 minutes. Quick and easy."
"I trust them with all 4 of my vehicles, they stand behind their work. Very accommodating. "
"Yes, I always recommend Midas service to my friends"
"Yes, I had an excellent service at Midas and I would recommend their service to someone I know - and I have made recommendation..."
"Love my PO Midas shop!A roofing truck dropped a container of nails in the road which I proceeded to drive over. Certain I was going to have 4 flat tires, I had my local Midas shop look at my tires up on the lift and NO damage. So grateful for them. They"
"Midas is the best! When you walk in you get greeted by Chuck! And I tell you what this man always has a smile on his face and will definitely try his best to make your day! Also, their the only place in town the has the proper oil that needs to b put into "
Great service and within an hour.
I?m always so impressed with how nice and professional everyone at Midas is. The waiting room is so nice with the kids activities and there?s coffee and new magazines! They always take great care of my car and never pressure me into spending tons of money
The people at this Midas are what makes the process of having your car worked on so much easier. From the phone call to arrange service to being welcomed in the door it was a pleasure and relief to have someone knowledgeable explain not only what they were
Tim is always very accommodating with my schedule and the service's I need. chuck was also very nice and helpful. I have been going to midas for a long time and I am always happy.
Was a great service and it sounds great.
Service was great as always!
Service was great as usual...even if I had to have almost $3000 worth of work done...lol
"Went in person several days in advance to make an appointment for three different issues. Got there early, waited twice as long as they originally quoted to get one of the requested items done, but the other two were apparently forgotten. When my husband"
Staff and service were great. We bring both of our cars here for service.
The original crew of Port Orchard Midas was 100% the most honest trustworthy group. We all know that people have to retire and since Tom retired - they have a new manager and he over prices everything and upsells you many things you do not need. Be very
2 days later -my washer fluid is low. Not too pleased with this detail being missed. What else did they miss?
Recently we had to have three of our cars worked on. The customer service was excellent and they fixed all three problems and even called after we took the cars home to see if they were running all right. I give them 5 stars because they found and fixed t
Paid $466 for an oil change and new alternator for my 2003 Honda civic.Never had any issues with belt squeal before Midas of Port Orchard worked on my car. Midas of PO did not recommend having the belt(s) replaced. I have had Midas retighten the belt and t
I'm done with port orchard Midas... The visit cost quite a bit more than the quoted price 673$ for two brakes is outrageous... Especially when they didn't even wipe off the old brake dust and got grease all over my steering wheel and inside of door... Mike
I took my truck in to have an estimate on a brake job. Tim told me that ever thing needed replaced front and rear. He said that the rear calipers needed replaced due to the rubber popped out. To do the entire job he said it would be $1900. dollars. I took
"In response to my previous post, Jim, the owner of the store has contacted me and is working diligently to a reasonable resolve of this issue, I am very impressed by his professionalism and concern for this issue. I will work with him and if it all works"
"Have always been happy with Port Orchard Midas, until today. I was quoted $458 to do a repair on my daughter's car. The same repair they did 2 years ago for $190. While they had the car, I was called by Tom and told that there was another seal that they"
"Have always been happy with Port Orchard Midas, until today. I was quoted $458 to do a repair on my daughter?s car. The same repair they did 2 years ago for $190. While they had the car, I was called by Tom and told that there was another seal that they"
"Wont ever use them again, I took my pickup in for brake work. A $400 job turned into $1762 .00 my problem was on my driver side. So I told them to go ahead replace the rotors, callipers , pads , brake lines. I also needed a new hub on the driver side. I pi"
Always have good service here* The service manager and staff are knowledgeable* courteous* honest and accommodating*
An unexplained oil leak was found that remains unidentified. Service manager was unable to tell me if the source of the leak is coming from engine/rear differential. No attempt to ask mechanic. I was not given the opportunity to pay for and have a dye tes
"I truly appreciate my Port Orchard Midas crew** They are so knowledgable, professional, caring, and nice to see for all my vehicle needs** "
