Felt they were honest and upright. Explain what needed to be done.
Everything went smoothly. The lady at the front desk was very nice and informative. She kept me ipdated throughout the process and made pleasant small talk. They went the extra mile and I appreciate it.
Staff was the best. They were knowledgeable on what needed to be done on the vehicle and gave me a fair assessment of what should be done.
Everyone I interacted with was very kind and personable. Scheduling was easy, they sent me a few quotes for different tires, and kindly reminded me that I need to rotate my tires more frequently. I appreciated their service!
Every visit went smooth. Employees are honest and upfront with the service expectations. Friendly and respectful, fair pricing.
I came in to have my front brake pads replaced this last weekend. There were two coupons available on your website for my area store. One offered $10 off $100, $20 on $200, and $30 on $300. The second was $50 off per axle on brakes. I was told by the manager that I could only use the $50 if I got brakes and rotors. The coupon says nothing of the sort and the $50 off coupon should have been honored. This visit cost me an extra $30 + tax which is just wrong. First and last time I come here.
I may be a tough judge but they missed too many opportunities to provide great service. They never discussed the price which went up by over 20% since my last visit. They worked with no sense of urgency at all.
Everyone was very helpful and even when parts were not able to be delivered by Subaru on time, they tried to find a work around.
They ordered wrong size tires and gave me the worst loaner car with no air conditioner for the entire Labor Day weekend waiting for correct size tires to arrive
I had an unexpected breakdown on a Saturday. I was very happy that they were willing to store after towed until what we thought would be Monday. They were able to diagnose and fix the issue the same day within only a few hours. I put my trust in them, not familiar with them, and they delivered not only great mechanical service but customer service as well. They truly turned a potentially bad weekend into a great day.
I was charged for parts. With mark up acceptable I was charged for service. Was a posted amount agreed to.Then I had to pay for an installation fee of the parts above and beyond the service fee. What a rip off.
Everything was explained to me so well!
It was easy to get an appointment that was convenient for me. The person who checked me in was very professional and courteous. He was also very knowledgeable and could answer all my questions about the make of my car. There wasn't any persistent up-selling like I usually get at other car service places I've been to.
I have been using Midas for our companies fleet and will continue to use it. Thank you,
The counter person was extremely friendly and I felt like he understood my need for a quick oil change. I would have liked it better if we would have discussed whether to use full synthetic or a synthetic blend (we've used the blend in the past with good success), but I wasn't given the choice. I did ask for the tires to be inflated to 38 pounds and they were inflated to 36 pounds. Not sure why they didn't do what I asked. I was kept well informed as to the progress on the vehicle and they didn't try and upsell me anything that I didn't need.
They were able to get my truck in pretty quick and were able to start diagnosis on it. Then they found some things out that were wrong with it in better detail and working together to fix them.
Amber us fantastic: super personable and polite.
Amber is terrific. Her tech did a wonderful job too!
I feel like this place is very over priced. It's not a very clean place, smells bad.
I received oil change. Drove off to run errands. Received call/text from Amber that large pool of oil under car after I left. Asked to return to Midas. So, 6 miles away & turned around praying engine light would not come on. Oil filter was loose. Mechanic replaced filter & apologized. VEry disconcerting from experience. No offer for future free service due to this BIG error. Not sure about future servicing!?
Midas charged me to the hilt to install a new battery. They even kept the credit I should have received for my battery. It was my battery!
The female associate was VERY pleasant and gave off positive vibes. She explained what to expect and why I needed the service that I was going to receive
Everyone was nice and knowledgeable. I didn’t feel talked down to and the service was speedy. I also LOVE that break pads are covered through life with Midas! Would 10/10 recommend
Midas was very helpful and I had coupons from a coupon book in the mail.
Very kind and helpful associates. Emphasized that we weren’t 100% sure what the issue was so we are doing further investigation to figure out what the problem is.
The options available were clearly communicated to me. The service was prompt, and as expected.
Hire management individuals that know how to deal with people. They should not be a condescending confrontational and not willing to resolve an issue. This particular woman Jennifer was a new manager at the place that I’ve been going to for 20 years which I never had a problem with. She came to be manager, and then the prices went up, and when they change the brakes on my car, she sent my car home with bad brake lines, which was very dangerous to say the least. She denied that they were bad when they were there a day ago. I asked her how they could not see the brake lines were so bad when they replace the brake fluids after they replace the brakes, she did not have an answer to that what she did have an answer for was that it was gonna cost me an additional $940 to replace the brake lines. I told her to not touch the car I shopped around I found another place that was $300 cheaper and I talked to the individual that I’m taking the car to now and he said that is a racket because they should’ve known those brake lines were bad so she let that car go out knowing that that was a dangerous situation. I will never ever ever take my car to Midas again!
Nothing to complain got there at my apartment time was seen right away with a short wait time and was explained everything in the detail.
I work weird hours and days, but it was extremely easy to order tires and schedule an appt. Through email. The employees made sure I ordered the best tires for the best price.
From making the appointment to walking out the door when my car was ready, everything was taken care of with professionalism. The waiting area was clean and the coffee was hot.Not my first visit to this location and definitely not my last.
The customer service was excellent
Fast, friendly and efficient
Amber was on her game! Friendly and honest, and was even courteous to a rude customer on the phone! The service was quick and I got time estimates throughout my ~45 minutes there.
I thought I needed an alignment, they said I didn't. Some places will still try to do the work to make u spend money or try to find something else to charge.
Friendly, helpful staff. Fair price. Fast service. My only small criticism is that one tire that waslow on air was not inflated to proper pressure.
Great employees and great service
Amber was such a helpful person. You can tell she has a real passion for her work! Best experience I’ve had at an auto service shop.
Everyone that I interacted with at Midas was awesome! The Manager Amber went over everything with me.
Great people working there. The manager Amber is amazing, as was the technician Steve
The cost of the services were lower than when I go to my dealership, the work was done faster, and it was far easier to schedule the work to be done.
Fast service, Good pricing, Great customer service, and it fixed the brake issue completely.
Was quick and had a coupon!
They have always been nice to me and get the work done I need
Friendly, knowledgeable staff. Time estimate for work completed was exactly right.
The manager is always friendly and nice, she knows her stuff and seems to be authentic while explaining services and other services that may be needed.
I have been going to this Midas shop for many years and I’ve always been treated with respect and was impressed always about their willingness to explain any problems with my car highly recommend
I had a situation with my rear brakes on my truck I was on my way out of state for work they were extremely busy but found time early in the morning to look at it get it in and get it fixed so I could be on the road at the appropriate time. I was very impressed with the way it was handled
The counter person was awesome!!!!
The Manager was incredibly thoughtful and communicative. She is a wonderful person to interact with and was very helpful in me understanding the status of my car and what they were doing. She is great!
Store manager Amber was awesome, I made a 2pm appointment-i showed up early and my truck was going into the shop before theb2pm apt time. I waited in the lobby while my vehicle was serviced -it was clean and organized, the staff was extremely fast and very friendly. I will be bringing my vehicles to this specific store from here on -good mechanics are hard to find. Thank you!
Madison East Midas truly cares about us. They see the customer as PERSON, not just a task. They let me watch the entire time they worked on my car, communicated with perfect clarity what was happening in a way I could understand, and even brought me directly into the shop to show me something under the hood of my car that they noticed! They asked me detailed questions about what could have lead to my ignition problems; they had to keep the car overnight to try and get it to reproduce the problem, but it didn't, because the day before, I had started hiding my car from a person close to me I suspected of tampering with it and causing this problem to increase their control over me. Sounds farfetched, right? But from the moment this person didn't know where my car was anymore, it hasn't had an ignition problem. I'm talking not even ONCE. So the team wasn't able to replicate the problem because it had already been resolved. So anyway, the East team is PHENOMENAL. I've been going to them since the first time I moved to Madison many years ago, and you couldn't PAY me to go to anyone else! Also, they didn't charge me a penny over the diagnosis fee, even with all the time they put in!
Dont charge if you cant fix it.
The fact that there are women working at this location who are highly knowledgeable and friendly makes it an appealing place to bring my car.
Waiting area small and old as is building. Furniture and decor could be updated and brightened up perhaps.
All the service I was expecting was done well and on time.
I have always been impressed with how clearly the manager and technician explained the problem.
I made an appointment for 9:30 am on a Saturday morning. It was confirmed, so I asked if my vehicle would be completed by 11:30am. I explained I had recently found out my brakes were dangerous to drive with and had a wedding to photograph later that day. Midas was able to get my vehicle in at 8:30 am and completed by 10:30 am! I was able to arrive early for the wedding! They not only did an amazing job with my vehicle, but they listened to my situation and showed me compassion by helping me out! I am a very grateful happy customer!
Received an up sell to a more expensive oil change.
accepted coupon, prompt attentionOn-line appointment useless, had to call to schedule
Needed some work done and they got it done shopped around for parts they needed
The manager was extremely helpful and very friendly. This was my first visit there and I already know that it is where I will continue to go for service from now on. Thank you for doing such a great job.
My car need hub assembly which they got but after the tech put it in abs took it for a test drive it through out my ABS system because it was faulty they had to order the ABS snd it will come this week so he got the new hub assembly in and I picked up my car they will call when the part comes in
"Great service, friendly staff, we will be back!"
"Great service, friendly staff, knowledgeable about the repairs, timely turn around."
"The car service thus far looks great. Fast as well. However, I was really put off when I walked into the enclosed small office and no masks on by service counter staff. I was glad to see customers with masks on though. Not sure I will go back due to lax s"
I have always had a family friend take care of my vehicles. I trusted him implicitly to let me know when something needed repair and when everything was good. Marc made me feel the same trust. I will certainly return for future work and will refer frien
Not a bad experience at all it was early in the morning and they were very polite and helpful didn?t take long at all very professional and the holiday coupons are a great perk first time at Midas ??
Made a request for appointment online at local Madison Midas through their website. Been several days and no contact from Midas or appointment confirmation.
"I went to Midas because my tire was starting to get flat, and I needed it to either A be patched or replaced with a new tire, the front desk associate was very polite and honest when it came to prices he also suggested a different tire for a lesser price b"
Quick turn around by great staff! Great price and excellent service. They got me in for muffler work when no one else could.
"Had my rear brakes replaced with Midas 2 years ago manager said whoever did them last didn?t properly lubricate them, still paid full price to replace again will not return for any future services "
"I was very pleased with the recent service that I received at this Midas location in Madison, Wisconsin."
"I have been very pleased with the service I have gotten at the Midas shops. This time was the same. A very positive, friendly gentleman at the desk. Oil change was done as well as the tire rotation and in an orderly manner. Thank you for your service.K"
You reviewed the needs of my car and wanted $2500 for repairs. I went somewhere else and paid $725.
Brian, Did a great job of getting me on my way quickly. He found the problem and gave me two options for repair. I made a choice and the work was done. Great service!
I had 4 new tires and a tpms installed. Technician noticed right tie rod was bad. I approved that repair and alignment. All is now good with my vehicle.
The customer service I received was awful Justin is rude and Brian said the mechanic working there was an idiot and didn't know what he was doing Just what kind of people do you have manage your store? Very unprofessional ones The manager treat women like
"One of the counter guys is fantastic, Justin, on the other hand, is terrible. I take several vehicles there and he will never do what is asked of him. Substandard service at best. I will not get into all of the situations, but there is little chance of "
Justin and Dave are always accommodating and reliable. They always do a great job and you will get your vehicle back quickly. Always a very positive experience!
Awesome!!!!!!!!!!!!!!!!!!
Good service And friendly staff
They got me in quickly and got the work done within the promised time
Quick and efficient service on short notice! thank you
I was happy with the expediency of the service.
I always trust Miles to do the best job at the best price and they never let me down this was another example of that .
"Good location. Courteous....helpful with scheduling, fine work done in an ample amount of time!!"
I thought I was getting just a quote when I went in but they said they could take care of the work if I had the time. . Was told it would take about 45 minutes but I was out in less than 30 minutes. I could not have had a better experience! I?m actually go
Friendly and fast service.
very happy with midas. I did find even with a free tire I can get 4 for $40.00 less at webers tires. Will buy them there
"Every-time I receive service at this location, I?ve always get great service. They let me know what needs repair now and what can wait till next time I?m in."
On the oil change sticker it was noted they used 5W20 oil. It says right on the filler cap 5W30. I think if they change the manufacturer's recommendation for oil weight you ought to inform me of that and why.
"I took my brand new car to Midas for my first oil change and they told me that at 8000 miles I didnt need a tire rotation and now at 15,000 miles I need brand new front tires because they weren't rotated at my one and only oil change. I paid $70 for their"
Keep up the great work and courteous treatment of customers!!!!!
very polite and did a fast and great job
"We have our fleet vehicles serviced at this Midas location. David, Justin and their crew always take great care of our vehicles!"
"Needed battery cable tightened down in and out in 15 minutes always great customer service and awesome attitudes, thanks."
"Fast, excellent work as usual. Thank you"
Everything was done as requested and quicker than expected.
"Could not be happier with the service and price I received from Dave at Midas. I thought I needed a full set of tires for my daughter's car. After inspection, I only needed the front tires. I appreciate the honesty. I am. Confident my daughter is safe driv"
"Gwe were happy with your service. You did indeed offer to drain/ refill my daughters windshield washing solvent which was last recharged in California so, obviously, no protection in freezing weather, but she remains certain that there will be an additiona"
"I brought my car in to have the exhaust and struts looked at. The man that helped didn?t even seem to acknowledge that I needed anything else looked at besides my exhaust, I tried explaining I needed the struts looked at but he ignored me. I brought my car"
Excellent work done on my rear brakes. And very timely also
"they did a good job and offered good advice,"
The staff is courteous and very knowledgeable. Twice I have come in with vibrating noises on my Nissan rogue. The young mechanic there is awesome!!!! He makes you aware of issues before you ask. Would recommend this shop for all auto care. You guys rock!!!
"Invoice #0159620 $461.00 07/27/2018Price seemed high to replace Stratus front wheel bearing, but no detail or options presented with verbal quote. Figured correctly that it was typical out of state, on the road ripoff.Further study of invoice revealed the"
It is working ok. nice work
Got a bunch of stuff done to my car today. Dave the manager helped me out and was awesome. Great customer service. 10/10 would recommend
Everything went smooth and was communicated efficiently and effectively.
"Each and every time that I bring our vehicles in to be serviced, we are treated well, the managers are courteous and helpful, and the work is done in a timely manner. I suggest that you try them for yourself."
"With my work schedule, I needed to schedule my brake and alignment work on a Saturday. I arrived at 9:30, and in about half an hour they diagnosed the problem and told me it would be another 60-90 minutes. My car was ready before Noon, and I had the rest o"
I have been going to the same Midas Since 2005 and they have been upfront with me and I trust them with what they state is wrong with my car and it?s always in good shape when I get it and if there?s a question they always help me through it so I would h
I've always had great experiences at Midas. Manager Dave and his staff are super friendly and knowledgeable! They get the job done right and in a timely manner! The only place I will take my car!
Mark and his crew are very professional
I live a couple hours from Madison and purchased a used car in Madison. The rear tires were shot and I wanted to get them changed before leaving town. On a recommendation I went to Midas. Dave Key and his staff got the car in right away even though I di
"I was driving from Mpls to Chicago to pick up my son from school and take him home for the holidays. My car started to make a noise and it seemed to have a ""slipping"" in the drive. I had stopped at a Cadillac dealer in Wisconsin Dells and they told me th"
Had a great experience at Midas. My car was really in need of a lot of maintenance and the awesome store manager Dave Key helped me out a lot and told me everything I needed to know!! Great service. I will return again.
Wonderful prompt service with good recommendations
"On the day before Thanksgiving, I had a flat tire. With my tires nearing their useful life, I asked if I could get a set of new tires that day, even though it was probably one of the busiest days for the dealer, & I didn't have an appointment. My new set o"
The manager Dave and his staff are very friendly and knowledgeable. They always get the job done right!
"Great service, friendly and professional staff. Were able to get me in on very short notice"
Always very friendly staff and great customer service
One of the quickest oil changes I?ve had in a while! Very courteous.
"Found out I was being overcharged when I got my car looked at by a second party. Also, there were other issues with my car that I wasn't told about"
We needed brake work. Midas was able to get us in quickly and got the work done in one visit. The price was reasonable. Car is doing great. Thank you for keeping us safe.
"My vehicle broke down out of town. I was in a hurry to repair, without compromising my family vacation. David diagnosed the issue promptly, ordered the part and had it repaired within a day (even faster than I had imagined). Not only that, he lined me u"
Everytime I had service done I was pleased. Thanks Midas
The customer service was good. I have been coming there for at least ten years and has always had good service
Always tells you what needs to be done today and what can wait till next time.
Very dissatisfied!! I've been going there for several years and will not be going back nor will I recommend them to anyone.
I've taken my car to SEVERAL mechanics. They all said that my car was fine without an ABS sensor. Two years without it and my brakes started failing. They solved the problem and now the car runs wonderfully! Thanks Midas
Went to Midas for a second opinion on a repair I was told I needed by another place. The repair the other place quoted me including parts was over 900 bucks. Midas told me I did not need those repairs (which I was willing to get serviced there). They are e
"went in with a grinding noise in the back. as always very friendly, and work was done at a speedy rate to get me back on the road. manager was friendly and helpful. thanks midas.vicki s."
"I received an estimate from a GMC service shop that seemed quite high. After review with a relative who is a mechanic but located states away, he suggested I get a 2nd opinion and I'm so happy I did. David was the main person I had communication with and h"
Dave Key was exceptionally courteous and professional. The work was done promptly and the store was clean and comfortable. I highly recommend having work done at this location.
took my car in for some work and was happy with everything they did at the east Washington store. the manager was very helpful. thanks midas
"I was greeted and assisted throughout the appointment..it ended up taking 24 hours. A thorough check was done and a major oil leak was discovered. I was offered a loaner, which was most helpful. I returned the next day the car was being test-driven and whe"
Extremely polite and helpful.
