Midas castle rock is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.

great service

great service

- Garth B.

Air conditioner

Buddy was very welcoming and provided a complete estimate. Good man to work for it seems

- Rick P.

My last experience in Midas

I have been customer for Midas in this location for the last 6 years. I own 3 vehicles and I had the confidence to take my vehicles there for check ups and repairs. In those years the store had more coupons available for customers, they would provide effective information about the problem with the vehicle, they would provide good solutions and sincere feedback about the vehicle status. This last experience, I didn't receive the experience from previous years, I know there is new staff and they are learning, but the experience has to feel similar. For example this last time they said my vehicle needed a repair of $650 and then the amount increased to $1300 because the vehicle needed other repairs. I tried asking the owner to please help me reduce the price a bit because I didn't have the funds to do the payment since there were no coupons available. He denied completely my request, in other places most times the store manager helps in situations like this when the customer is honest about his situation. The other issue was that I had to ask questions to the staff and some of the answers were very short, they didn't provide information with detail. They seemed busy to answer my questions or just didn't want to give their time to the customer because other things were going on. I felt forced to seek answers in order for me to receive information and feedback. In previous experiences the person who was in charge would provide specific, transparent, information and would answer the questions making eye contact and providing his time to the customer. Last, I didn't receive the paper of the status of the vehicle, in previous experiences I had a vehicle chart were it would have the information of the tires, fluids, brakes, general information of the vehicle so now I don't know what is the status of my vehicle other than the repair person said "the car is good to go". I choose this store because I had a meaningful connection and received meaningful work from there, this last time felt like the only thing that mattered was the money not the customer, instead of focusing on the dollars to be earned, it is better to focus on the customer experience so they would come back happier to get new services. There is a lot of improvement that can be done: customer attention, providing answers and building meaningful relationships with customers. This is honest feedback, as a head coach of professional teams and director of a business my job is always to provide feedback to players, coaches and parents. This time I am using my experience to help improve the store. Thank you.

- Alfredo A.

Great

Great service. Faster than expected! Very pleasant Team!

- Steve B.

Alternator and battery

Very trustworthy. Buddy and Sherri are extremely nice. I trust them with my car. They try to sell me services that I don't need. The mechanics are very knowledgeable.

- Julie Y.

Lack of Knowledge

I like your service but when I inquire about this special at this location they had no knowledge of it. They said maybe it was Meineke. My synthetic oil change was $74.95 not $49.95. The money is no big deal but it was the special that brought me in. I guess they didn't get the message. Thanks

- Jeff H.

Break job

Excellent job.

- Jon J.

Great shop

Great shop with friendly and knowledgeable staff.

- Tim W.

Great service!

Went in for a standard oil change. They got me in on time and took my coupon. They informed me in detail about the service and what services will be due next time. Buddy and Sheri run a nice shop!

- Leanne B.

Great

Everyone there is great especially Tom and ron.

- Brittany M.

Great

You’re always friendly and informative;)

- Cindy S.

Great Autocenter

Harvey runs a great clean shop! He is an honest mechanic who isn't looking to make a fast buck while pulling the wool over your eyes. He was recently very helpful after buying a used truck that had problems the first day I had it. He worked with the dealer to get it all fixed and was honest about what had and hadn't been done on it. I will go here always. book ahead they stay busy.

- Mark C.

Best Shop In Castle Rock

This Midas location is great, and the only place I take my car to get work done. They are always upfront and honest with what needs to be done, or what can be addressed on the next visit. Ron keeps the shop looking great, and it's rare to find an auto shop with such friendly customer service. Very quick service every time I've been in - in and out in no time!

- Tyler K.

Car tuneup

Great staff and work

- Justin C.

Trustworthy Business

Ron Wazny, Operations Manager, went above and beyond to help a single parent get her 10 year old car running properly. Trustworthy, and explained everything with professionalism and consideration.

- Koshare M.

Tire help

On a trip from Denver to Arizona I had tire problems. Although Midas had a very full schedule they managed to fit me in and take care of my problems quickly and get me back on the road. And the price was very reasonable. It is seldom that you see a company with such excellent customer service. Thanks again Midas

- Terry O.

coolant system rescue

My daughter's car blew a radiator hose on I-25 late in the afternoon and was lucky enough to make it to Ron Wazny's Midas shop. Ron and staff were very considerate and helpful to her and were able to make the needed repairs the next day and at a reasonable price. Thanks for helping and giving her the experience that an unexpected problem doesn't have to be terrible!

- douglas r.