Midas franklin is your one-stop shop for brakes, oil changes, tires and all your auto repair needs.

Service

Out going an friendly. Excellent service most important their accountable for their work. Doesn’t get better than that. Kudos.

- Mal H.

Midas Service in Franklin, MA

I assume the service may very from location to location but in Franklin, MA the service is extraordinary. From the moment you enter you are treated like their only customer. The repair quote is competitive and they deliver on time with a smile. This is my go to location for auto service!

- Ronald S.

Great service

Very customer oriented and responsive Will be back

- Gail H.

Mixed bag but overall good

I needed two new tires for my daughter's car. I had to wait a couple days to get in as it was the week after Christmas. I had a 10AM appointment and at the time I booked it the service advisor indicated the work would take about an hour. I called 3 hours later and my car had yet to get into the garage. About an hour and a half later I was called and told the car was ready. Within a few minutes she called back and indicated that the road test revealed that the Tire pressure monitor was faulty and needed replacement lest the tire pressure light would remain on (on the dash display, rendering the tire pressure monitor system useless). She told me they could replace it for $125 and I told her to proceed. When she called to indicate the work was done, she indicated that apparently the sensors in the rear tires were also faulty and without replacement, the low tire pressure light would remain on. I explained that had I known that I would likely not have proceeded with the fix on the front tire. I asked if she could "do anything" for me given the situation but she said she could not. In the interest of good customer relations I would have expected something given the situation (perhaps a discount on the TPMS work or at least a generous coupon for my next visit); A smart service advisor/Manager might have offered to replace the TPMS on the rear tires at a good discount for the win-win solution. The work was done well, the tires were reasonably priced, and they were able to get me in within a few days. However, the experience was a little jaded due to the TPMS issue. In fairness I can understand that they would not have otherwise checked the rear tires, so it was by no means a malicious attempt to pry more money out of my wallet. Pros: Quality work Reasonable Prices Cons: Not so accurate estimate of time to complete work Diagnosis of secondary issue was not "comprehensive" yielding work (and charges) I might not have otherwise undertaken.

- Russell T.

Oil Change

Very professional and followed COVID-19 safety protocols.

- Gabrielle P.

Great Service

Great service ! The staff was friendly and explained all of the issues clearly and with options on pricing for my repair . Would highly recommend and Franklin Midas will be my new go-to for all of my car repair issues ! Thank you

- Ann J.

5 Stars

My old Subaru is running great after an extensive service. Answered all my questions, worked with me on scheduling work. No pressure.

- Maureen G.

Excellent Service

I needed a check on break lights for Honda as another auto shop said bulbs are fine and probably electric circuit issues causing both not to work. Midas took a look at it and explained me upfront on possible charges of electrical issues, if they have to do. Later called and said only bulbs were out so they changed that and no extra electric diagnostic needed. Honest, excellent and timely service !! Will be back again

- Puneet R.

Great Service

Great Service and fabulous people who work here. They go above and beyond their duties. Highly recommend ????????

- Joanne D.

Outstanding service.

I would definitely recommend this Midas location to others. I needed extensive work done on my vehicle. The staff was knowledgeable, friendly and courteous. Before and after photos of all work done were taken and shared. A video explaining certain procedures was also shown. I was provided with transportation to and from my home. Definitely a positive car service experience.

- Shirley N.

Oil Changes

I have been going to the Midas in Franklin Massachusetts for oil changes for the last couple of years. The service is always quick. but most importantly, the staff there are very honest. They never do any work without checking with me first. They are also very honest and reasonable when it comes to if work needs to be done on the spot or if it can be done in the future at some point. I really appreciate that about them and it is why my wife and I will keep going there! The staff is always very personable and friendly as well.

- John C.

Fair and Honest

Finally found an auto repair shop that is exactly as the title describes - fair and honest.

- Brian B.

Tire

100% satisfaction

- Vitaly G.

Oil Change

Great customer service, as always!

- Laura M.

Revised Teview

2 days ago, I wrote a negative review ! Well, I received an apology call from Mgr Simon who explained that there was appointments scheduled the day I went there Now that I know , I scheduled my oil change for this upcoming Saturday I always thought highly of the location and their service

- Ghandy R.

Oil Change

Excellent service as always! Thank you

- Brenda M.

Excellent Service

I went to the Franklin Midas for an oil change. Greeted upon arrival, my car was taken in shortly after. With the oil change the car received a customary inspection. I was informed of what service the vehicle may need in the future. Given the facts and photos sent to my phone, the information was clear, valid and conveyed without pressure to have it done or immediately scheduled to have it done.

- Paul P.

Steering issue

Reviewed the situation, made recommendations, very happy with the staff

- Linda J.

Service

All around excellent service always !

- Colleen R.

Highly recommend

Highly recommend. Professional, Courteous and always pleasant to talk too.

- Joanne D.

Nice work

Excellent Team all around. Full service - no need to go anywhere else. Make this your one stop shop.

- Eric D.

Recent service

Great as always but you didn’t rotate tires as supposed to.

- Bryan H.

Good service

Recent experience at Midas was positive. Good service.

- Scott M.

oil change

yes, very prompt and complete

- Chris H.

Great

Great product and good price , honest about car instruments information, tanks Midas time.

- Wendel D.

Quality work, on time

Vehicle was dropped off a little before the appointment time and was ready when they said it would be. They called us while we were on our way there, to let us know it was finished.

- Stephen L.

Solid as always

Jason and his team did a great job. Always thorough as well. Keep up great work.

- Tom B.

Great Service

Can't say enough about the service we had from Midas. They are fantastic!

- Mike M.

Excellent service

I visited this location again today, and as usual the staff couldn't be more accommodating. They did a great job! I will definitely use this Midas again!

- Patrick K.

Excellent service, prompt turnaround and a very impressive comprehensive vehicle assessment

My wife has been hard on her van, and with her going back to school in the evenings, I wanted to make sure it would be safe and reliable for her evening commute. Midas performed a comprehensive assessment of the vehicle and sent me pictures of all the problem areas that they found. From there I discussed each issue with Simon (the on duty manager) and bucketed each item into 1.Safety concern 2.Maintenance concern. Midas was able fix everything within a few hours and everything is running great. I highly recommend them for any vehicle inspection and service needs.

- Mike K.

Excellent Service

I came in for an oil change which was performed quickly. While there I asked about brakes and tires and was given great advice with no hard sell. I recommend this shop to everyone.

- Debbie V.

Complete. And Courteous Service

Very satisfied with the people and work this Midas shop provides.

- Peter P.

best ever!

Yes, this location is highly recommended. I had an excellent experience. Thank you very much. Filomena

- Filomena G.

Courteous and Professional Service

I had an oil change done at this Midas and was treated with courtesy and professionalism. I also got an email with a link to view further recommendations to have done on my car.

- Peter P.

mike w

great place very professional and trustworthy

- Mike W.

Tires rotated

They charged me for 5 lug nuts after I Asked to have my tires rotated that I bought from Midas. ...They told me the lug nuts expanded so they couldn't, get the tire back on.....I've checked with other places and were told that's not so.....The guy who changed my tire must of stripped it.I will not return to Midas ever

- Cathy M.

Great customer service

I was in the process of purchasing a used vehicle and was referred to Midas in Franklin by friend of mine. I wanted to get the vehicle checked out before finalizing the purchase. Simon did a thorough inspection of the car and really took care of me in regards to helping me understand the issues the car had and recommendations for moving forward. I did not end up purchasing the vehicle based on the issues that were found. I will definitely be returning to Midas with my next potential purchase.

- Jay B.

Great service

I’ve been to this Midas a few times for minor things & always had very pleasant experiences. This time, I got there right before they closed (I didn’t know they closed at 6) & the guy stayed late to help me. When I returned the following day to bring my car in for the appointment, he & the other guy that worked there gave me excellent customer service. I will definitely be back for anything my car needs. I’m so impressed with them.

- Michelle B.

Amazing customer service

I have been going to Midas for about 2 years now! Simon has been nothing but amazing the whole time! He knows myself and my boyfriend by name and always takes great care of us! The service is always done correctly and throughly! I never have to worry about my car when it is in their hands. I will continue to go to Midas as long as I’m in the area!

- Chantale G.

Oil change and 2new tires

I like bringing my car there,they are very nice and do a great job! Have been going there for awhile and always have good experiences.

- Colleen O.

First visit to Midas

I was very pleased with the service and the experience with the staff at MIdas. I have recommended to family that is is worth a trip to check out any vehicle needs.

- Pamela N.

They take great care of me

Simon always makes sure my car is done right the first time and I always leave satisfied.

- Phil K.

Fast and thorough

Simon and the staff at Midas were able to get my “more complex than most” fix done that day and properly handled.

- Michael K.

Brakes

The man at the front desk was very nice and accommodating. Only downfall is I was there all day. It was a Saturday so it was expected.

- Kristen C.

My new number one place for car repairs!

These guys really know what they’re doing! They are great to work with and are very knowledgeable! I can be guaranteed that the work is done professionally and done right the first time. The facility is very clean and comfortable. I definitely would recommend them to everyone!

- James E.

Excellent

The customer service Midas provides is exceptional... especially from Jason. He provides a personable & warm environment & really seems to care about the customer’s needs. I would recommend Midas to others & I intend to use them in the future.

- Christie S.

Great!

The staff was kind and courteous and my vehicle was serviced promptly and efficiently. Would recommend to a friend.

- Nate L.

Quick, Responsive Service

I went in for my oil change and had a coupon. They asked if I wanted a tire rotation - which I declined. They gave me a time frame for the work to be done, and I left. Later, the manager called saying my tires were a bit worn and I should do the rotation, which was free of charge (part of the oil change!) Of course I agreed. Later they sent me an update video with the things that needed to be looked at, and were on time even with the added rotation. They easily could have taken my word and not reminded me of the free rotation, but they took the extra minute to call me! I will go back, simply because of the service!

- Amanda K.

Excellent Service

I came in on Tuesday to check the alignment for my car. Of course going into a mechanic shop I was a bit nervous. The customer service was outstanding, you can really tell that they care about their customers. I can honestly say that the the work done is very honest, and the management makes sure their employees are doing the best work. I will definitely recommend this shop to others, and will be back for any repair needed in the future.

- Kristen G.

Last minute urgent repairs done rapidly

You guys gave me a ride when I showed up without an appointment so you could diagnose and repair my Toyota Sienna. Having a Toyota expert on staff for my van was comforting. I felt fortunate and appreciate the unexpected repairs that you did right away.

- Diana T.

Treated us with respect

Replaced a broken rim on our car. They treated us with respect and seemed to be honest with the repair.

- Robert D.

Outstanding Customer Service by Simon!

As a first time visitor to your store, I simply needed a headlight changed... Later that day it led to additional concerns under the wheel well etc. I went back a bit later in the day; without hesitation Simon addressed my concerns. With a simple fix of a small clip that a previous car business failed to replace recently he very professionally and patiently answered my questions. I am pleased to know of all the services offered by MIDAS and there is no need for me to go elsewhere. BONUS as a courtesy they fill your washer fluid! Thank you again MIDAS.

- Tracey H.

Excellent service from Simon Khoury

I came in for a routine oil change and was greeted by Simon Khoury. He we friendly, professional and very patient. The lobby was busy, but things moved quickly. A customer came in with an irritable personality, and Simon continued to remain calm and respectful as he spoke to that customer. Simon also noticed a rattling in my car, and had the mechanics tighten a heat shield that had come loose. I will be coming back to this Midas, very satisfied! Thank you for a positive experience!

- Theresa W.

Nice to find an honest car repair shop

At Franklin, MA Midas they are very honest and dont tell to get something you dont need. Very refreshing.

- Philip K.

Excellent, knowledgeable and friendly staff

My husband wanted certain tires on his SUV I called and Jason helped immediately. He let us know that the tires we wanted were discontinued but that he would call me right back when he could find a replacement. 10 min later he called back with a replacement brand and quote. The appointment was set up. I arrived early for my appointment they took the vehicle back and got to work! We ended up needing 4 new tires to pass inspection and that’s when Simon stepped in with his prior inspection requirement knowledge and showed me exactly why it wouldn’t pass. He was very friendly and even helped with some questions I had about my other vehicle. I also liked that they check out the whole car and send an extensive report to your phone that included pictures and suggestions for the repairs needed on your vehicle. I would really recommend this place to anyone.

- Libby L.

Tire replacement

Great customer service, quick and quality work! Thank you "Midas".

- EDUARD H.

These guys awesome

I have had a pesky check engine light caused by faulty air valve. These guys have gone above and beyond what is needed to ensure I was satisfied

- Arnold W.

Awesome Service

I had used another repair shop for years though their service had been going down. I tried out Midas and was thrilled with the service. They weren’t pushy and were very thorough with the things my older car needs and the things that I may have to plan for down the line. Awesome! I’ve found myself a new repair shop!

- Bonnie B.

Antastic customer service!

We own a business and bring our business trucks and personal cars to Midas in Franklin. They are professional, clean, fast, consultative at a good value price. You will not be disappointed.

- Debra H.

So happy

Words can’t describe the way I’m felling about the staff at Midas they are the best I have been to many autobody shops and this by far has been the best experience ever.... I would like to give a huge thank you to Jason and rich for making feel welcomed and comfortable as I was there for about 5 hrs not they’re fault just super busy and they went above and beyond to help me I give them 10 thumbs up and would definitely be returning but he future should anything happen so thank you guys for everything

- Mindy G.

Excellent Service

Clean, Friendly, Knowledgable and priced right. Stopped in on a whim for front end repair I have recommended to all my friends and family best service I have had in many years. done right and done fast

- Brian S.

Service

I spent 35 minutes max for an oil change and tire rotation. Great service at a great price

- Bill W.