Your associate Chris was very helpful to me. I was needing a tire repaired quickly to get on the road to drive back home 7 hours and he got me taken care of.
My wife and I have gone to this Midas for years which speaks volumes of our satisfaction. Always friendly, good recommendations, and always helpful. Most importantly we’re happy with their work.
Staff is vey engaging and knowledgeable.
I dropped off a flat tire, with a screw in it, right at closing time. It was ready for me early the next morning. The guys were great and efficient with the removal of the " donut spare ", reinstalling the repaired tire and remounting the spare under the vehicle . Good job.
I have always been very satisfied with the service I have received at the Grafton location. The staff is very professional and knowledgeable. It is always a positive experience, and the staff is very courteous.
Dustin provides awesome customer service and knows what he's doing. The entire team is great & I trust their recommendations. I have been a customer for roughly 10 years and always refer them for honest auto service.
Easy online booking, up-front pricing, fast service
The techs/mechanics working at the Grafton location did a good job and were very nice. My issue is with the pricing. Front brakes for $548 (that’s after a coupon). From diagnosis to completion: 1.5 hours. O’Reilly dropped off the parts (brakes and new pins)- even at a 25% standard mark-up on parts- completely overcharged! I desperately needed them done and my mechanic was unavailable or I would never had paid that much. It was a matter of urgency. Again, your employees were good. If the overpayment was going to your employees, I wouldn’t have as much of an issue.
They were able to get my car in the next day after I called for an appointment. They were able to do the work on my car in the time they had told me. Very nice experience.
I have servicing my vehicles here for over twenty years without any issues
Friendly staff, efficient
Friendly staff, excellent work
Friendly, nice, quality service!!
Ease of scheduling, courtesy vehicle inspection, talented staff.
Coffee or water would be nice. Otherwise, everything was great!
I stopped by for an oil change without an appointment, the staff was very friendly and provided me with accurate cost. They got me in quickly and made recommendations without being pushy. This is my first time at the shop, and I definitely will return.
An appointment was available within a day of calling. The front office staff were very friendly and nice. The work was done very efficiently. It was obvious that the workers enjoyed their jobs.
The technician found the problem and fixed the issue fiery quickly. The front of house staff was very friendly and easy to talk to. They were prompt on getting back to me once I scheduled the appointment online.
Service writer Tom Hickey was very friendly and I even got in 10 mins early for my oil change. They were very efficient and I will definitely return.
The staff were friendly from the moment I walked in the door, the service was fairly quick and the price was great! The technician that worked on my car was treated my car with care!
Kristen did a great job at the from counter. She is an asset to the business.
Repairs were completed in under an hour, excellent communication before and during service
Friendly staff, strong communication regarding services needed.
I got in on time and the service was handled promptly.
Everyone was friendly and the service to my car done well and quickly.
Far exceeded all my expectations
Chris got me in right away and my truck was done in a very timely manner. Great service
The people at our Midas are friendly, thoughtful and efficient. It hey only recommend things that need to be done
I came in with no appointment because I had just had to jumpstart my car. They fit me in very quickly and replaced the battery so much quicker than I expected. I was very happy with the service and love taking my car to this Midas!
Staff was very friendly and knowledgeable. This was my second visit here and I trust these folks.
Everyone was kind and accommodating and very thoughtful through out the service
Service was done as expected.
Wonderful people at your Grafton, WI location
I have been a long time customer of Midas. Have been very happy with the service my family receives every time we go there.
The staff at Midas always make it so easy to make an appointment and to get service. They are polite and friendly and helpful..
They were kind and explained everything that I needed to have done. Very nice as I srepped into the door, I highly recommend them.
When a customer asks to have their tires rotated with the oil change, don’t argue with them and try to get out of doing the rotate. They need a lot more training on why and when certain services such as rotates are done.
Ive been taking my vehicles to this Midas for decades. Jim who owned it at the time but passed away had exception values and a heart of gold. I believe his wife runs the place now even still the employees their have been like family to me they are very honest and are very morally and ethically connected. Ive seen Jim refuse to fix someones vehicle because it simply was not worth the cost of putting money into a vehicle that is exceptional customer service! Not just out to make money but value customers in the community. This will be my go to place for all my vehicle repairs. I appreciate how they always treat me like family!!!!
Service was quick and pricing was fair. Scheduling was very quick and efficient for a last minute appointment. Great customer service and the employees provided a comfortable environment
Great people and outstanding service. Explained everything and quickly fixed my issue. My new favorite spot for high quality, honest service!
Midas shop was very, very clean. Service associates were very friendly and kept me informed about the work being done. I especially appreciated the Christmas decorations that were put up. Made me feel like home.
Friendly asked if I wanted coffee. Offered to inspect a newer vehicle I was hoping to buy
My only complaint is the price in the end was pretty much the same as the dealer. I thought I'd be saving money. But all in all the people were great, the wait time good. I appreciated the drop off and pick up from my house while the brakes were worked on. One tiny note - you should have coffee in the waiting area.
Staff is friendly and they had openings for appointments.
This is the best Midas around! Chris and team are the best!
I have gone to the grafton location for years they are always helpful and treat you like familyThe only place I would ever go with my car
The team helped rectify a previous issue and was set on “making it right” without me having to say much.It’s why I keep coming back- great customer service . No overselling. Very fair.
Our local Midas has been our go-to for any work on our vehicles (unless they happen to be under warranty). They are always kind, helpful and very knowledgeable!
Assumed I could not change my own wipers or air filter.
Love the staff and how they all engage with customers
Midas is my go to location for auto service and has been for 25 years.
As always, honest and do great work.
Always so friendly, and they explain everything clearly enough for me to understand. And I always trust I’m getting the right care without being taken advantage of.
Tom and his team did a fantastic job with the service. We have been in many times before and we always get the same level of service. I appreciate the thoroughness of the inspections as well as the detailed explanations of work that needs to be done. Tom only does the work that needs to be done and doesn't push unnecessary repairs. We will continue to bring our vehicles to this Midas.
Great customer service and prompt completion of project
Willie provided detailed explanation of what was needed to be done. When completed everything went well. Car drove much better as Willy had stated.
The team was very kind and informative.
We’ve been going to Midas for years and it just seems each year they get better and better. The communication is second to none and the guys go out of their way to explain options, prices etc. they get to know the customers along with their cars. I had a last minute request this time to drop in immediately for a new battery and they accommodated us perfectly. We trust them with all 3 of our cars and they clearly understand each type of car individually. Their experience and knowledge shows. I sat in the shop this time while they changed the battery and witnessed them treating all of their customers the same exact way. Thank you Midas for taking the uncertainty out of car maintenance.
Nice service removing nails from tire showing tire pressure low signal
Well they went out of their way to accommodate a special request.
Overall a great experience. Everyone was very friendly. The scheduling of the appointment was very easy and smooth.
Friendly, knowledgeable employees. Explained everything not just to me but other customers also. Always satisfied with work done and customer service is great!
Every one was friendly and professional. Seemed like management was respectful to their employees. They gave me options. Didn't feel like they were trying to sell me services I don't need. I'm a woman and felt respected in that environment which can be rare.
Good communication throughout.Flexible with my situation.Kind and responsible technicians.
Everything about the service was smooth from the diagnosis to signing the invoice
It is always a pleasure dealing with this Midas location.
Easy, professional, quick, and consistently solid every time
The appointment was easy to make on line. Received an actual time for the appointment within a short time via email. I showed up early on a busy Friday morning, my car was taken in early and finished quickly. I made my payment, stepped outside right into my car.
Fast service, parts were in stock. Pricing was leaps and bounds better than what I was quoted at the dealership service department.
Quick service Good pricing
I always go to this location, scheduling is easy, staff explain things clearly, and I don’t feel like they’re trying to sell me unnecessary services
Friendly, close location, confident service.
Kristen, Chris and the whole team are always welcoming and amazing. They are honest, and care about me as a person. They don’t oversell you, they tell you what you need to have a healthy vehicle. Highly recommend.
Quality of the work done and completed in a timely manner. They found 2 the parts needed but had to search for the 3rd one but they found it and still got my truck done that day thank you
I have been having my vehicles serviced aat this Midas location for over 12 years.
They came to pick up my car. my wheel was damaged because I hit a big rock. I only had to wait 15 min. They said it may need new tires. Everything they needed to do only took 1 day. They were very good and I will be going back for any work my car needs. I appreciated their careful work. It was great.
I have been bringing my vehicles to Midas for years. I trusted Jim and feel I can trust the people left here to be honest. So easy to make an appointment. You actually get a real live person answering the phone. Everyone is friendly and respectful.
Pricing is way too high. No coupons are offered for oil change.Would not match a competitor coupon or offer any discount at all for a long time customer.
The last mechanic I brought the truck to had it for over a week because he had to order parts he said. Midas did all the work in less than 24hrs AND gave me a rental car! Exceptional service!
FRIENDLY SCHEDULERS AND TIMELY SERVICE THANKS
I was heading from Grafton to downtown Milwaukee when I realized I had a screw stuck in my tire. Afraid I was going to go flat before I got to work, I swung into the Grafton Midas. It was prior to store opening, but the crew was already there. I explained the situation and although I knew they were busy asked if there was any way they could fit me in. They were very helpful and put my vehicle in right away. Fifteen minutes later my tire was patched and I was on my way. I was able to make it to work on time. The staff there was amazing. I wish I could remember the gentleman at the front desk, but I assume he was a manager. Gary did the service work. Both of them deserve kudos for outstanding customer service.
As always, honest and reputable service. The staff are friendly and informative.
ease of service all aspects
Best service I have found and have been using them for years. Wouldn’t go anywhere else
Quality and price of the service
Been going to this Midas for years. Obviously satisfied with the results
The associate was very friendly and explained all the prices up front. It was a quick turn around and they replaced my windshield wiper for me when they saw it had a tear.
The associate at the front desk was prompt and courteous. My vehicle was taken back for service with 2 minutes of arrival. Service completion was very prompt and check-out was a breeze. You guys are amazing! I will never go anywhere else!
Staff friendly, noted license plate light burnout, overall, an easy efficient experience - as it has for the last thirty years or so.
Great staff and willingness to communicate every aspect of the service
They quickly diagnosed the problem and solution. Then resolved tie problem without pushing for a more expensive solution. The car was in and out in much less time than expected. They went over and above to please me!
I was satisfied because of the friendliness of the employees. Also the attitude of the employees.Job well done!Steve Stockwell
Everyone is always courteous, happy with the work that is done
I made an appointment for my 16 year old son to come in for a break check, and he said you communicated very well with him! He also said the waiting area was very nice. Thank you for the great service!
Great service all the way around
This is the friendliest, most fair, trustworthy, knowledgeable, repair service around.
Honest reliable customer friendly
Amazing customer service! Tech and owners were lovely. Very thankful
I made an appointment online after close of business on Sunday. I had a call and an email confirmation before 8 am Monday. They got me in for an estimate and performed the service same-day. Staff was friendly and very communicative. It wasn’t a high-pressure sales situation at all.
Friendly people. Easy to schedule. Quick service.
Great service, friendly and informative staff.
Problem with noise coming from rear passenger side wheel housing resolved with removal of broken shield
I initially came in for an oil change and was then told that my brakes had an issue with the calipers being seized. They suggested front rotors and pads as well for safety. The mechanic brought me to the garage and showed me the issue and did a great job explaining the issue.
The staff is absolutely fantastic! Highly recommended to anyone. They made me feel so comfortable and allowed me to work in their waiting area!
When I called and asked for a rough guess on what a muffler would cost on my car, & I gave all my car info, I was told it should be around $200. I expected 50% more. When I got the phone call of cost I agreed, but the amount was different on my paperwork of what I agreed to. when I went and paid my bill it was different than the amount I was told before the work started. I wrote it down when the gentleman called to let me know what work needed to be done.Then when I get my bill and the look over my car paperwork, there is no comments about the work I know needs to be done to the car. So they call the mechanic in and ask him about it and he said he knew about the items that needed to be done to my car.I was very disappointed with the service. IF i go back to a Midas, it will be a different one. I liked the one elsewhere, but it is farther away now.
Everyone at Grafton Midas is extremely friendly and nice. The work is prompt. They are busy, but I can always get an appointment within a day or two.
We have had our cars serviced with Midas for many years and have always been satisfied with the quality of work, professionalism of the staff, and pricing.
Went above and beyond to try to solve my issue. Great communication and seemed genuinely concerned about finding a solution.
The whole team communicates clearly and efficiently. I always know what's going on with my vehicle and how much time it's going to take.
Everyone is wonderfully pleasant. The technicians always explain the options. They also point out things that will need attention in the future so you can plan financially. Thank you!
Warm reception as I walked through the door; was greeted immediately and although I hadn’t scheduled a time in advance, they were able to slip me in right away as there was an open slot in the schedule on a busy Friday morning. Service was done completely and efficiently. Top notch customer service.
I had a broken exhaust pipe near the exhaust manifold. The mechanics gave me choices on how to repair it, and the less expensive option was perfect for the car. They completed the repair quickly. Communication was clear, people were friendly, and the experience was great.
The technician was highly competent and he explained what was needed. The flange leak was repaired with new bolts and some gasket material. It was under $100. Another place that didn't know what they were estimating well enough said that it could be $300.
Easy wait while working on my computer in the waiting room.
the staff was very courteous and helpful. extraordinarily so, and because of that i’ll keep going back.
I was very satisfied. I didn't know it would cost this much but as the saying over the door says Good work isn't cheap and cheap work isn't good.
Very professional, friendly, fast, easy to understand, explained everything
The readiness of the staff
Helped us quickly when we had a problem, easily scheduled additional work when we dropped off the vehicle. Very friendly staff!
It was a good bit more expensive than I thought, but the service and atmosphere were both first class
The team is always friendly. I have complete confidence that any service doe with Midas in Grafton will be done honestly and with integrity.
Scheduling was very easy and the location is nearby. The associate that assisted me was very professional and communicated clearly. I felt that the associate was very transparent with the services provided and the pricing. The service was completed much faster than promised.
Friendly service. Treated with respect.
Everyone was friendly and professional. Even though they were running behind, they stayed cheerful. I was asked fairly early in the delay if I wanted to continue waiting or reschedule, which was very considerate. Once they got going my vehicle was finished swiftly and recommendations were given without pressure.
The staff is very friendly, knowledgable. Explained everything. Work was done in a timely manner.I'm a returning customer and appreciate their upfront honesy.
Very friendly service tech, explained issue with the car clearly.
The service was perfect in every way..the problem with my car was quickly diagnosed and fixed quickly and at a cost less than what I had expected.
Quick and easy. Value for price
Professional, knowledgeable, reliable, dependable, honest, & efficient.
This location is my go-to first stop whenever our family needs automotive care. The team is fast, professional, and they take care of any issues that they are capable of. With the market shifting to 'take it back to the dealer' mentality, it's nice to have a place where I'm not pressured with a sales pitch for additional services. Still, when they find something beyond their service capabilities (which is rare), they are straightforward with their recommendations.
They snuck me in for a replacement battery when the dealership couldn't do it and I really needed my car the next day. Price was cheaper than the dealership and service was much better. Was told by the dealership that rear brakes were dangerously worn but when the Midas guys looked at them they found 40-50% remaining. Wonderfully honest and ethical service. Needless to say I won't be going back to the dealership.
The people, service and price.
I brought my suv in for an exhaust leak, the tech said he found it and fixed it. When I took the vehicle home I still heard the leak. A few days later the leak was worse and you can smell exhaust when the car is not moving. Inventory been working everyday since the work was done and have not had any time to go back. Not very pleased that I now have to take time off work to have it repaired again.
Friendly staff, good communication, and efficient service.
I came there with no appointment but they were able to squeeze me in no problem. They explained to me what they needed to do and the cost upfront so that I was aware. The repair was done in a timely manner. Great customer servic.
The staff took us in last minute to replace a battery and u added on an oil change. I had to bring my very young kids with me and the staff there was very understanding and kind. If they were annoyed at all with my toddlers I wouldn't have known.
Great communication. Pricing is fair, no gouging like aome others. Friendly staff
Everyone was super friendly and made it very easy to understand what was going on with my vehicle.
Professional, courteous, and knowledgeable. Experienced a rubbing in front left wheel and within 10 mins diagnosed loose axle nut. Showed me the actual problem and fixed it right in front of me at no charge.
the service was excellent! quick and efficient!!
Always a good explanation of work to be done and of work not needed if requested
I have been going to this Midas for over 15 year and have been pleased with the work done and the honesty of the technicians
We are always very pleased with the excellent staff and quality of the work needed.
Called on a Saturday and got car in on Monday. Was my daughters car that goes to school at Concordia. Fast service.
This location would not accept the Midas card which I try to use for all my car maintenance needs.
I've taken my vehicles to Midas for the last 15 - 20 years. I've had nothing but outstanding service from the shop. They are always fair and never suggest unnecessary repairs or part replacements.
Great customer service & solid team with good knowledge & education around the service I received.
I've been going to this Midas for years, with my old car and now a new,old car. They're always prompt, friendly, concise and honest. I'll never go anywhere else.
they have always had very good service
The staff were amazing in fixing my brakes. They were polite and explained to the expenses and repair process.
They were friendly, got me in, and called me to communicate. Didn't try to upsell.
Very friendly staff, professional service
Great customer service and repaired my car before my appointment was even scheduled. I dropped off early.
I was surprised at the increased cost of the oil change in comparison to the past few years of using Midas. I do have a new car so that could be the reason for needing an extra expensive oil change. The employee kindly explained the costs to me. I just was surprised that the cost had almost doubled from the previous oil change.
Servicemen took care of fixing my window wipe container that had leak plus an oil change. My wife had a low pressure on one of her car tire and they fixed it by removing a nail and repaired the hole in the tire. Great Service. Happy New Year. The Kress's
Prompt professional serviceFriendly staff
Everything was explained about problem I thought I had and I was assured nothing was a safety issue.
I had a slow leak. I did not have an appointment but they fit me in within a couple hours.
Close to my home always treated very well and professional
your technicians need to pay more attention to finishing the work. This time they forgot to reinstall 2 bash panels and now I need to go back to get them installed. The time before this time I had my car serviced there I had to return because they didn't fix my rear license plate bulb that I was billed for and then had to return a 2nd time because they had to order the plug for it. REALLY???
free Tire rotation with oil change.
I'm happy with the explaination of the work. They point out issues with the vehicle tha need attention.
Billing. The associate assumed a payment option which was incorrect. He proceeded to tell me I was wrong on his assumption. He assumed I was paying cash, which I never stated. I was paying by debit card. He had closed out the "cash" transaction without my authorization. He didn't know how to fix his presumptuous error.
They got me in quickly, finished ahead of schedule, explained everything thoroughly, were friendly, and communicated well.
Workers at the desk were patient and polite.I was shown the issue on my car and it was explained without being patronizing.Cost was lower than anticipated.
Close to home and quickly finished
Jim Glasser’s Midas has always been excellent.
always satisfied when I use this Midas location in Grafton, WI
They are very honest. Did not try to sell me anything I did not needNo waiting for them to take my car in for serviceLocation
Very friendly. Service was quick and satisfactory.
Service desk guys were awesome, as was the technician himself. I was very surprised at how chipper and energetic the entire staff was.
Easy scheduling, good service, convenient location.
The staff continues to be the most knowledgeable, friendly and ethical group of people I have ever experienced in a repair shop setting. The facility is beyond clean. Highly recommend!
Great staff and a very welcoming environment. In a time where you feel stressed and overwhelmed with what is going wrong with your mode of transportation… they were there to give it to you straight and they really want to help with your problem.
I have been a customer for quite a few years I have always had a wonderful experience it's like family 🙂❤️👍
I was able to receive service the same day I called to make an appointment. The woman at the counter was very friendly and helpful; with an excellent telephone presence. The mechanic who serviced my van was delightful as well, pulling up right to the door so I could get inside.
As always, exemplary service.
I’ve been coming here for a few years and with all that has happened Kristen is doing an amazing job along with her manager Chris! I come about 55 minutes away to get my vehicles serviced here and will continue as long as they are here!
This is the best team of services
The guys explained stuff really well and treated me like a relative. I just moved to Grafton and am excited to have a place I can trust so nearby!
Have always had great service for years. Thank you
Great service as always. Great value. Very satisfied.
My neighbor works at this business, and on her recommendation, tried them out. Super nice people, in & out in no time. Nice, clean waiting area. Like that they check over your fluid levels, tires, brakes, etc.
Nice guys! Best of the best!
Fantastic staff. Quick service and the job done right. Cheaper than estimated.
convenient, friendly, easy to schedule
They refused to work on my car. I'd been coming to Midas since 2014, all the way through the pandemic of 2020 and 2021. Never had an issue before. Suddenly the cleanliness of my car is an issue and they refused to change my oil. The guy behind the counter who's not wearing a mask tells me that I, a vaccinated individual with a messy car can't be served. Call me a Karen if you want but I'm never coming back and won't ever recommend Midas again.
We felt very confident that the Tech was qualified and professional after speaking to him. The Reps at the counter were also very friendly and helpful. We brought the car in for a front end repair and also purchased four new tires at the recommendation of the Tech.
Very friendly, helpful, efficient and reasonable prices.
Cost more then I’m use to paying
people are amazing. warm welcome from all. truely a great experience
I waited for my car, was updated as an issue was found and was out the door in 30 minutes!
Friendly, competent service. Felt comfortable letting Midas work on my car.
Great price, service and staff friendliness
I have been coming to Midas for almost 25 years because I trust them to give me the best service for the best price.
The paperwork shows a clear discrepancy between services requested vs services rendered. A follow up phone call was placed the next day and the associate could not confirm the services provided.
Synthetic oil was used and a service labor charge was applied. This was not explained and cost significantly more than anticipated. In an inflationary environment this was especially disappointing.
Able to get me in very quickly and able to repair my vehicle very fast. From diagnose to repair was only two days and it was amazing considering how close to close I came in. Very friendly people and very helpful
Everyone was polite. You can tell they work together as a team. The atmosphere was light and friendly to everyone including folks that dropped off parts. Love you guys! Prayers for all of you!
I’ve had brake service done in the past with a variety of vehicles over the years but never took this long. In their defense it was very obvious they were short staffed and I know they are going thru growing pains with the passing of the owner
the quick service on short notice
Kristin did a great job, She was real helpful. Oil change was done in a timely matter.
The gentlemen at the counter were very nice when they greeted me. Their honesty about the radiator not needing to be flushed was greatly appreciated. That honesty will be mentioned to anyone I talk to about Midas. Thank you so much for your quick service. Have a great day.
Always honest about the work needed and the pricing of the work They have an amazing team there
My truck is a older vehicle and the techs recommended the best options given the trucks age while still assuring quality work and keeping my truck operating good a safe. Much better price then at the dealership. was also able to get in fast once the new tires arrived.
Friendly staff. Quality and timely work. Offered other needed work. Checked my vehicle over.
Heading back to Chicago and I drove to the shop on a flat tire. It was past 3p, Chris and the staff informed me that the tire was irreparable. Fortunately, they had the tire in stock and immediately began working on the vehicle. What I appreciated about the service was their honest communication, fair pricing, the timeliness of the repair, and the friendliness and professionalism of Chris and his staff.
Been going here for years. They are the most honest mechanics we know. Recommend others to go here all the time. Drove 3 hours to get an oil change and inspection of our vehicle. Will do it again next year. Midas Grafton rocks!
They had the materials to do the job.
Quote for front brakes was very high
Tom the service advisor was great! Communicated extremely well, shared his extensive knowledge and made the experience very enjoyable. The tech working on my car, think his name was Derrick, took time to come out and answer some questions I had about my truck. Overall the Grafton location is great!
This Midas Shop is the best in the Milwaukee area. The personnel are the most cordial and knowlegeable of any service group I have gone to. They never try to sell me any service I don't need and have insisted on doing some things for free like putting my new license plates on properly for free. I tell all my friends and my kids' friends about them. I have been a customer since 2016.
Very thorough explanations of services and friendly staff. Gary was great!
The oil change took only 20 minutes.
The price of the oil change and the time it took and the associated
The people are awesome! Great customer service.
The staff is always kind, and I always feel well taken care of.
Friendly staff. Great price. Very fast oil change. Been coming to this Midas since I moved to GRAFTON 8 years ago. I will never go anywhere else for my car service needs.
Dependable service. There was no additional services needed and I was informed the car was in fine shape. I appreciate the honesty.
I am very happy with the service I've received at the Grafton Midas location, I bring 3 cars here for maintainance.
Our family has been going to this location for over 10 years, without any issue and always getting great service. We also are very pleased with the fact that any issues that we may encounter 'down the road' is noted and explained by the service team. We trust them and have never felt the need to find another service provider.
Friendly staff. Quick and efficient service. I never have to wait very long.
Clear explanation of a future repair and assurance that I can safely wait to get the work done
Friendly people, good communication skills. I was kept up to date with what was being done to my car.
Everything was clearly explained, the staff was friendly, and the service was done in a timely manner.
The work was completed faster than I expected and at less cost .
I was able to get in within 2 days of calling - offered next day but I couldn’t do - and the entire appt was complete within half an hour. All staff were pleasant and polite.
We have been a Grafton Midas customer for years. And they have never failed us. Always upfront with communication, price, and friendless.
Honest, courteous people!
Ease of appointment scheduling. Pleasant and knowledgeable staff. Clean facility. Prompt service.
Friendly. Clear communication They identified a safety issue that was outside of scopeOf my work but I didn’t feel too pressured to take service. Always helpful on phone figuring out scheduling logistics.
I got right in when I dropped off my car. The people were friendly, knowledgeable, and outgoing. Very professional!
My husband and I have been going to this midas for about 10 or12 years have always appreciated the honesty and helped keeping are costs down when money was short at times, we would get things fixed in stages most urgent and come back in a month or so and get things finished. They would always send us out being safe to drive.
I called and was able to get an appointment within a day or so, which was extremely helpful. Everyone I interacted with was very helpful and nice, and I was very happy with the service and time it was performed in.
Have used Midas for 20 years & I have really liked owner Jim & heard he has pasted away , personally I really had a good connection with him , really sorry for his family loss.
Have been a satisfied customer for 3+ years. Always happy with every service.
Grafton Midas has serviced my two Scion xb's for over seven years. The service has always been excellent. Always honest, straight forward & they excel in customer service.
The service was professionalism ...
When I was greeted and explaining my concerns I felt the employee was belittling me and making my concerns seem insignificant. I did not feel valued at the time. In the end, they were kind and explained what they found.
Super fast and awesome techs!
Everyone was very nice. They fixed my tire leak quickly.
The staff were very friendly and made great conversation and provided all information on what exactly was being fixed and how it was being corrected.
I always feel I can trust this dealership.
Happy with the service, quick and friendly.
I made an appointment for 3:00. I arrived at 2:40 as that was the time I arrived from work. They immediately took my car in to be serviced. They didn't wait until 3:00. I was out of there at about 3:15. The area is always clean and the service was great.
It didn't take that long to put new tires on and there were no unexpected problems.
I was greeted as soon as I walked in by a gentlemen with a Hello and a smile. He knew about the car that I was coming in with. Treated me like I was a VIP member. I think that his name was Sam.
we have had our cars serviced here for the past 3 years, since moving to Grafton. Always excellent service and very professional staff.
We have the utmost confidence and trust in Jim and his team. They have always treated us with respect and been honest and fair with us. We value all these things very highly.
I was able to get both my vehicles serviced back to back and everything went very smoothly. Everyone was friendly and courteous and answered my questions.
Nice people at the Midas shop. Reasonable repair prices. Quick appointment scheduling.
Because after going to two other establishments and getting quotes for repairs of upwards of $2000 I came to Midas for a third opinion and after a diagnosis and a simple attachment of an eve app tube to the canister and pay $99 my check engine light went off and I was able to get a missions and renew my plates
Outstanding mechanics, will tell you if they see any issues and if they need to be addressed now or later. Excellent Staff from top to bottom, second time at this location and they are Great! Harry
It was a quick appointment
Great service and friendly people
Always honest and friendly and courteous! Great value for the money. If extra work or parts are needed the staff gives a full explanation.
What I like about the Midas I go to in Grafton,Wi. Is they are honest and do good job on my car.
Very friendly staff and checked mout car at no charge
I have used Midas for years and they are still doing a good job
Ju'st had them check to see if the power steering was working.
These guys are total professionals. Friendly and knowledgeable. Very comfortable atmosphere.
Friendly, competitive prices, great service.
All of the above. I ALWAYS get wonderful service
Was watching them from across the street where I was dining and was very impressed with how comprehensively they were checking the various parts of my van using two hands and a flashlight. Made me feel I was really getting my monies worth.
1. Quick2. Knowledgeable staff3. Reasonable prices
Great people and service value.
Jim and all of his team at the Grafton Midas are truly the best! I trust them and value their good judgment. Everyone is friendly ,the work is done in a timely manner and Everything is clearly explained. Whenever anyone asks me for a recommendation about a place to bring their car, I say bring it to Midas in Grafton as they are the best!
Jim is always SO friendly along with all of his staff! They take pride in what they do and make sure every customer understands what is needed on their vehicle and they’re always so personable. They get to know each of their customers as much as possible.
I was highly satisfied, as I have been for almost 20 years, because everyone is friendly, concise with their explanations of what needs to be done, and efficient with their time knowing that my time is valuable. I highly recommend Midas of Grafton to many folks every year.
Good price for good service promptly delivered