There was no communication regarding the service and I had to continually keep calling the shop to find out what was going on. The warranty work was insufficient and the manger kept telling me over and over “how busy” of a guy he was. I wouldn’t recommend or go back there.
Amazing service, very competitive pricing, high standards and professionalism.
was charged for brake evaluation that i never asked for, was charged for exhaust inspection when knowing what the problem was and then charged to fix the issue, seems to be a double charge.
Scheduling was quick and timely. Work was completed within the day and the recomendations provided were much appreciated.
Not mark up a part I can find online at multiple places for $350-400 to $750!
I was satisfied but disappointed that my car needed more work than expected
After fixing an appointment they said 2 hours to swap tires from winter to summer. Took more than 6hours wasted so much time.
I made a phone call and was told to bring my car in, the assessment was finished promptly and my car was booked in to be fixed and scheduled to be done 3 days later. Do my surprise and delight it was finished by that afternoon and ready for me to pick it up and get my ride back!!
On sat I got an estimate and set an appt for 2 rear tires to be installed on Mon at 10:30 am. I expected the appt to take no longer than poss 2 hours. When I arrived at 10:15 am, tires had not been ordered, front desk staff was unsure as to what was to be done. Was informed that they had to order the tires (also asked me what kind of tires I wanted, this had been decided at time of booking the appt) and the car might be ready by closing. To get 2 new tires installed should not have taken in the excess of 7 hrs. I have always had good, quick and prompt service in the past. What went wrong this time?
Great customer service and an all around wonderful experience.
I have been dealing at this location for many years. I know Mike very well, and trust his opinions and advice. I have sent numerous people to this garage, and they actually service the vehicles of the staff at our engineering firm.
I have been going to this Midas location for years. My experience has always been positive. The staff is welcoming, friendly, and knowledgeable.
Team member walked me through all the findings and explained in order how important each thing was to get done. I was walked through on all the costs and estimated time it would take to complete. Every question I had was answered in detail and the staff was great!
Midas has always been a great help to me and I live close by so I can walk home from there. Fair price too
The staff was clear and did what they said they were going to do. They also found an existing problem other than brakes and I will probably send it there for sevice
Front desk personal were excellent. I thought I had a oil leak and it was just the oil filter seal had come loose. They also quickly replaced my headlight and I asked them to change wiper blades as I was coming back to pick up the car and it was finished before I got there. Excellent service and they explained everything they did to me, to my satisfaction. It is nice to have a place where you can trust the mechanics and Owners of the company. Best garage in Nanaimo for sure!
Excellent all around service
My Midas experience was quick and efficient and the problem was rectified
Have been getting service nanaimo island hwy location for over 10 years regularly. Same employees are recognizing as customer as a nabour or even like family.Strongly recommanded
Got me in right away to fix a flat
I’ve been going to Midas for 20 years now and service has been great.
I appreciate the excellent customer service by Mike (personable, understanding, clear communication) I have been a lo0yal customer to Midas for 30 years. The vehicle report is very important to me.
I am a senior and everything was explained to me so I could understand including the price. My car was brought to me when I came to pick it up.
Good service, issues well explained, friendly and helpful staff.
I am really satisfied with front staff. I also like that your company does a free vehicle check over. All is good. I recommened your service to many of my freinds. Thanks
The mechanic priorities what needed to be done in relation to my budget. Other needs will be done at a later time.
They seem to know what they are doing and don’t try to sell tvOS something you don’t need or isn’t critical at this point.
Quick and efficient! Did not have book an appointment 3 weeks away at a dealer
I never feel that I am being told to have service that is not needed.
Midas has always performed well, that's why I return whenever I need help or advice. My car is 20 years old, there's plenty to do to keep it running well.
Please make sure the skid plates are clean of old oil. I have oil dripping in my driveway. NOT happy. And will be calling Monday morning.
They emailed pics of my air filter that needed 2 b changed. They called me as well; and as i then I asked for every price of every thing they discovered that could be fixed he graciously gave me prices so I could decide what I could afford at the time. Told me specifics that could wait.....very berry impressed! Thank you!Michaela
good customer service knew excatley what my costs were
I have been using Midas on Terminal for many years. Don, Mike and Brad have been first rate keeping my sports car and company car on the road.
It took an 11/2 hr to get the estimate due to not enough front end personnel to answer calls
My service was completed within the expected time. Mike recognized me by name, I think, He knew I came in for oil change. At the end of the service Mike verbally reviewed the assessments with me. He took me outside ito show me where the tail pipe is.. My next expected oil change us written in MILES which is good because I bought my car in Seattle in 2001, and distance is measured in miles, not kilometers, in the USA.
I have taken many vehicles at that location for years. Always efficient service . all the staff explain the issues at hand with care and attention.
I presented a $10.00 off coupon when I checked my vehicle in. The counter staff assured me that I could use the coupon and it would be deducted from my bill. When I checked my bill later that day, I found that the $10.00 discount wasn't applied. Now I have to make a special trip back to your shop to get the $10.00 credited to my Visa.This is unacceptable!!
Down to earth in customer friendly. Explained what was needed
I was not given an actual estimate for repairs and therefor quite shocked at the bill when I went to pick up vehicle.Nonetheless, the staff were very friendly and provided a discount.
Everyone I spoke with explained what I needed to know. Very friendly, thoughtful, and thorough!
Good info given and very pleasant desk staff
Got the job done promptly and explained repair clearly
Repeat customer always happy
Warranty on brakes, fair and honest pricing, no unnecessary upsetting, Mike and team awesome
Happy as usual with good service
Don and his crew are professional and thorough
I booked for a basic oil change and inspection service to be done on Thursday and it was not done until Saturday afternoon.
Be more open with customers.
One day service! Can’t beat that! This is a family run business second generation, I trust them them.
They checked every box on the list - friendly, knew what they were doing, got it done in the time they quoted for the price they quoted.
I like that when you have Midas even do a oil change they do a vehicle inspection and give me a report for no extra charge. I have let many of my freinds know about their service. I am a retired automotive owner - repair shop for 30 years plus. I performed my business as they do and that makes me very trusting.
My car experienced an unknown problem that caused a strange noise.I had it towed to Midas without an appointment on a busy weekend.They resolved it sooner than expected.They were all very nice and helpful.Thanks!
Very satisfied with service… used in past and never had any issues
Complicated repairs, complicated diagnosis, staff issues were not compromising the repair
know from passed experience that Midas takes good care of my care .
This team has always gone the extra length in helping me understand my cars needs. And the work they do is amazing. I appreciate the respect they show me when teaching me about my car.
Options are always explained well. THe team looks for lower cost options based on the needs of their clients.
I am visiting from out of town and realized my brakes were done. I called in the morning and was able to get my truck in same day for service.
The counter staff were attentive and professional. Agreed to my request with no reservations. The Nova went into the shop exactly on time which was awesome for such an extremely busy location! The service was done in a very timely manner and when the technician mentioned that the passenger side back-up light was out and we went to have a look, he had his power screwdriver there ready to take off the lens. i chuckled at that and asked him to pop the trunk lid and showed him the 53 year old way to check the tail light bulbs! All in all an excellent trip to the shop and very reasonable pricing for today!
Was able to get me in right away .. THANK YOU SOOO MUCH !!!!
It took longer than usual to service my car, but the associates were apologetic for the delay.
Clear and concise of price and what needed to be done
I appreciated that they squeezed me in with my flat tire.
Very friendly and prompt service. I have been a few times now and will be back.
Great service, trust the advice given to keep my vehicle in its best condition
Midas is my 'go to' place for all vehicle repairs
All I can say is I have been going to this Midas for over 15 years. And trust me when I say, that I would not if I felt used in any way shape or form. This midas is great and well run. Don't loose your management, thats where it all starts to go down hill
Brad, Don and Mike were congenial and friendly. When I left my bag and tablet in the car Mike immediately offered to drive it to my house ( very nearby ) and he was here within minutes. I asked Mike if I could see and take a photo of my old radiator and he immediately agreed and made it possible. To all my questions and requests I received direct answers without hesitation or fudging.
I love the guys at the front desk. Always helpful and let me know what might be coming up with my vehicle and what can wait.
The service writers Don and Mike always follow up with me and are extremely great to deal with
Able to book a timely appointment. Started work on my vehicle soon after dropping it off. Ready when promised
Friendly staff. Full explanations given. Taxi ride supplied.
The tech (Robert) was very thorough in his inspection. There were major problems identified Don was very understanding of the situation and clearly explained all of the options. Mike is always personable
What I asked for was completed in a short amount of time.
Friendly, informative staff quickly inspected my exhaust problem and offered options to repair it. I also decided to get an oil change while my vehicle was there. The work was done within a couple hours and I was very satisfied with the work. I also was provided with a inspection report that pointed out some items to be taken care of which was useful. Throughout all communication was very open and clear as to the scope of the work to be done and the costs involved. I am very satisfied with all aspects of my visit to my local Midas shop!
Friendly knowledgeable work at finding a solution.
Always the staff there are friendly, knowledgable and provide great feedback on what needs to be repaired and why.I really trust these guys and the service is excellent in so many ways. Great value too. Keep up the good work.
As we have dealt with Don and his crew for some time we had our car towed to their shop when it broke down. They figured out what was wrong and let us know how much the repair would be and got our car back to us promptly.
Midas is my ‘go to’ garage for all my vehicles. Although I was mislead about the cost of the repair.
I feel that Don and the Boys treat me with respect and don’t attempt to upsale me or take advantage of me because I am an older female. In short I trust them.
have been getting cars serviced here for a few years and always good.
Excellent service. Very accommodating, knowledgeable and friendly.
I had a mechanical break down and had my car towed to Midas. They were able to deal with it in a timely matter, and also took the time to do an inspection.
Don and his staff are a great group of people. They provide wonderful service with a friendly attitude. I would not go anywhere else to have my vehicle services or repaired. I'm on my third vehicle being serviced by this branch.
The team at the Midas by the ferry in Nanaimo are the best
I'm going back for oil changes and wipper blades in the spring
Same day service. Friendly. Sale on tires I wanted. Even put the spare back under the truck.
My car broke down right beside a Midas Store, the mechanic looked at my vehicle within minutes. He took the time to explain what was wrong and then reassured me he could fix it in time for me to make my ferry. I was so impressed with the friendly, efficient and competent service I received. I will be back!!!
I had a vehicular emergency, and they were able to check into my vehicle, diagnose the issue, and get it fixed and ready almost straight away
Mike arranged for me to get the part directly avoiding extra costs.
Straight forward, professional, fast, friendly and clean location. Only thing missing was a coffee machine.
I was a drop in and even though they were extremely busy they managed to squeeze me in immediately
Service was done to the best of my expectations and was completed accordingly.
explaining the price ahead of time would be nice.Did not expect to pay more than dealership rates.
I have been dealing with the Terminal Nanaimo Midas guys, (Don and Mike) for several years. They have always treated me will and I have come to trust their work and advice. Not an easy thing to do these days. Thank you
Honest. Friendly and took the time to explain my problem and my options to fix it.
don't like texted info. Prefer a conversation or a tangible check list
How friendly the staff were and when they estimate how long it will take and being done before the estimated time 🙂
They were able to solve the problem. The guys were also able to give me an estimate (ball park figure) of future work I want to get done.
Past experiences have been great. It is the only place I take my car. Honesty instills trust.
Price beat every competetor. Service took the time it should have. Service was fantastic. Its not my first time coming here and it will not be the last
I always feel like a valued client at this Midas. The staff take the time to explain things in detail and are so professional. Each seems committed to doing the right thing, and doing it well. I have only praise for them.
Good wait time while they did the work. Friendly staff. Good price.
I’ve been going to Midas for all my vehicle I’ve own over 19 years with excellent service.
live up [o quotes for job
They were friendly, made the process easy, did the work and gave me good feedback about what might need doing at my next checkup.
Friendly staff in person and on the phone. Fair prices
Don Mike and Brad are so easy to deal with, very professional, give me confidence.
Other options were explained. Work was done quickly.
I have been a loyal customer to Midas for about 30 years and 6 vehicles.Obviously very satisfied. I like the inspections ! Only one negative incident in 30 years. i switched Midas locations.
The visit went very good. Good staff at this location in the Nanaimo.
The Parking lot is small. I had to wait for someone to leave so I could park for my appointment.
The prices are good..I had to get a tire repaired and they charged me $55.00 to repaired.Then he saw the look on my face and said did you buy your tires here and did we installed them..I said yes,he immediately took the $55.00 off..In my opinion that is Highly good service
Always have had good service at Midas
I’ve been doing business with this Midas location for 19 years with never a problem.
My vehicle was ready much sooner than expected and I paid exactly what I was quoted. Very friendly service.
Had an appointment for one problem. Explained there was no problem there. Carefully suggested treads on tires indicated I neeeded tire change and there was a prmotion on at the time.
Someone answered the phone when I called, I could get an appointment in a reasonable time line, my vehicle was serviced within the appointment time, my tires were place in the tire covers, the waiting area was comfortable, the interactions I overheard while waiting were pleasant and helpful to customers
Friendly and timely service
All went well and Don got us all fixed up with an oil change and tire rotation.
THEY'RE FRIENDLY,DON'Y PRICE GOUGE CUSTOMER & TAKE PEOPLE,IN EMERGENCIES,WITHOUT APPOINTMENTS,IF THEY CAN.THEY TREAT ME WITH KINDNESS & RESPECT & JOKE SOMETIMES TOO.NICE ATMOSPHERE & VERY BUSY SHOP.I CAN SEE WHY.KEEP UP THE GREAT WORK GUYS.I SURE APPRECIATE ALL OF YOU.GOD BLESS YOU.
I have been going there for years with 2 vehicles. I find the staff efficient and just very kind
I have been coming here for year because I feel they don’t take advantage of me because I am a woman.
knowledges mechanics etc. is awesome. i’ve been there many times as a repeat customer and I’ve never had any problems which is a breath of fresh air. The front and staff are so polite to strike up conversation with you if you want and you feel like you’re at home you feel like you’re part of the family and family is everything I highly recommend Midas. I know it is difficult to find a mechanic shop that you feel comfortable that as a person you’re treated really well and your vehicle is fixed done right the first time. I highly recommend Midas. Midas is my go to place until the day I stop driving. Keep up the excellent work guys
My dodge was having brake issues, I thought I’d need new brakes. All I needed was a good brake servicing and I was good to go! Super friendly and quick. I will be back
U brought my van in with a brake issue in the morning and it was done by the early afternoon. The shop is willing to work with me and the warranty I have on my clappers I just have to pay for labour .
Don and crew are extremely personable and the service is second to none
Great staff. Quick. Always the same reliable guys.
I totally trust the owner and staff of the branch of Midas I take my vehicle to. They provide excellent service at a reasonable price. I would not go anywhere else and I recommend Midas to my friends.
Friendly and fast service.
Got my car in earlier than scheduled.
Service was quick, no hassle. Michael, the sales associate was respectful and gave an honest opinion/answer to my questions.
Experienced tech did a good job on informing me of my options
Did what was needed and told me exactly that.
I have had these guys look after my cars and they do a great job
I was able to get an appointment quickly and the service was completed the same day and at the price quoted. All staff I dealt with were pleasant and professional.
My car rims were a mess when I went in due to brake pads which they replaced but it would have been nice if they cleaned them up a bit. The replacement had a coupon that I was not told about and when I mentioned it they only gave me discount for one? After I left I looked up coupon and now worried about small print of if the coupon is used it is not under warranty?😳 Did I read that correctly?
I have used midas in the past for all my oil changes and regular vehicle maintenance and have always felt like I can trust them. This location in particular has never tried to sell me a service my vehicle didn't require. As a female I've always felt inminatated going into a mechanic shop feeling like they are going to try and upsell me on things as my knowledge of mechanics is low. This midas has always been honest and told me I didn't require anything else as my vehicle was in brand new condition. I feel like they are extremely trust worthy . I will never hesitate to refer others to Midas in Nanaimo! Thank you ...from a loyal customer! Old fashioned customer service is hard to find these days... I feel like you guys are doing a fantastic job!
Rfrenchnanaimobluefordescape
Because everything went as planned and as expected ans as usual Midas went above and beyond expectations.Much appreciated : )
Knowledgeable service people, they know their stuff and share this knowledge with customer.
They arragned a tow truck for me and then proceeded to deal with all the problems in a timely manner. They kept me updated at all times.
fit me in for emergency brake light switch repair and some damaged wiring. Excellent service all a round.
I miss understood my bill It was my fault
Staffs are kind and honest.
Been using Midas for many years now, always good service.
I have used this Midas on several occasions and I always find the staff pleasant, easy to communicate with and they do what they say they will do. Always good service.
Friendly, HONEST, service of what is needed with advance notice of what may need attention. Prompter's within the confines of parts deliveries etc.
I’ve been going to this Midas for 19 years and have never had a problem.
Fully explained problem and time and cost
I felt I paid the highest that I ever have for breaks serviced in my whole life and have no idea why.
The counter staff at Midas Island Highway Nanaimo are really great. They bend over backwards to get your vehicle in promptly and the work done is always fully satisfactory. You never deal with the actual mechanics, Just the front counter staff, but the service required is always done well and the front end staff keep you informed by telephone concerning cost and when to retrieve your vehicle.
A very knowledgeable staff and helpful explain action of what was needed
I was told the repair would be $300 less than it actually was, and nobody communicated the difference in price before completing the work. I don't think that doing things that way is fair at all and it doesn't make me feel very comfortable in future dealings at this shop. As a woman I find this behaviour all too common and it's hard to find a shop that doesn't do this kind of thing.
I have been taking my car to Midas on Terminal in Nanaimo for over 15 years, I know these people and they do a great job on my cars. Would not let any other place in Nanaimo look after my cars
The staff were friendly, and I even managed to talk to the technician directly when he showed me the wear problem my brakes were having.Unfortunately the Rogers cell network was down, so I didn't benefit from the great communication the staff made with me (I got it a day later due to network troubles), but I was impressed.I would bring my car here again.
High quality service, from the front desk to mechanicians, the price was very fair, I recommend Midas to anyone who needs service for his/her car.
The service and quality of the product was fantastic. Price was also great. Highly recommended
needed work done and they did it.
Mike has been exceptionally approachable and personable over many years that I have been going. Jason took the time to show me the condition of my brake pads which required immediate attention
On line appointments did not work for me. I ended up calling the shop because they never got back to me after making a appointment on line.
Don and Brad are always friendly and upfront about what work can wait and what can't. They also do their best to squeeze me into their busy schedule. I've been going to Midas on Terminal for well over 10 years and I won't go anywhere else. It's so important these days to trust where you take your vehicle to get work done even a simple oil change. I've lived in other cities across Canada it's not easy finding reputable car Repair places. I highly recommend Midas on Terminal Avenue in Nanaimo BC
The job was done well.I got what i ask for,no complaint what so ever
With out a doubt this station is run by a couple of people who are both very honest and except there mistakes without making up excuses, like so many other garages do. I come to this Midas shop, not because it's a Midas shop. But because of who is running the shop.
The appointment was kept, the Service Rep did what he could to make things right after losing the keys . . .the followup was timely and done.
Dropped off my car at 2:30 and picked it up at 5 the same day and they were busy. The car I brought it is new to me and I had some questions, the mechanic came outside, opened the hood and showed me what I wanted to know. This was 5 minutes before closing time.
Great communication and the job was done on time.
Always good to deal with.
I have come to know and trust the men at the Terminal location.
I was notified 2 different times of the problem and what they found and then I was advised as to what I should do. Very nice and courteous customer service
I brought my car in to get new brakes and mentioned that the passenger door window wasn’t going down. When I picked it up I noticed on the dash the light was on that the door wasn’t closing. I brought it back and they said they’d fix it but I had to leave it again. I then brought it home and it got broken into because i passenger door no longer locked which I was not told. It locked before. So they kindly towed it back to Midas to take a look. After a week of not hearing anything I got a call saying it was fixed. I went to pick it up and was given a $285 bill. No one called me to ask, and for an issue that wasn’t there when I brought it in I didn’t feel I should have to pay for. But I did and it’s all fixed now. The team was honestly SOO nice, Jay and Jason were both so nice and understanding. Just felt weird to pay for that I guess
Price ended up being a bit more than originally quoted.
I am always kept in the loop on any repair findings that need to be addressed and what will need to be done in the near future. I have been going to Midas for a year now and have never had a problem and always walked away satisfied! They are always here to help and make me feel safe! Thank you
Very friendly, professional and prompt service.
Midas Happy Customer again!
The guys are awesome....also treat us very well..honest with us and they appreciate us.We like them a lot and we trust them.Good location thanks for everything.
Really liked that they knew my 2006 kio rio's serpentine belt needed to be over tightened (other mechanics never tightened enough) this was why returned to get oil change. When they diagnosed brake pads and rotors shot as well as few other issues did there best to keep costs down by lubricating calipers. Due to this just recently returned to get oil change/inspection on used 2012 kio rio I just purchased as trust they know what they're doing and both guys friendly and took the time to explain its issues to my daughter and I without being condescending in any way. No wonder they are so busy! I will continue bringing my car to them in future and will be recommending them to others
My car stopped on highway and wouldn’t run, was towed to Midas. I had work done with Midas on my other car and was very satisfied ,so thought they could sort out problem which they did.
Friendly, reasonably priced.
the price seemed out of line for an oil change
Over the last four and a half months I have had all four brakes completely overhauled, engine belts replaced and sway bar noise repaired (end pieces).
You need to phone when the car is ready for pickup.
Employees are always welcoming and polite. The front end are always organized and ready to be helpful.
Ability to book an appointment and have my time honoured
I have had my vehicle serviced at Midas several times and they always do a good job. Midas is where I take my vehicle for tires, tire alignment, brakes, tune-ups, oil changes, and any other service the vehicle may need.
From the time I phoned in..... till the job was done these guy are GREAT
The service is really good and professional
They always give me awesome service
Reasonable rates and good customer service.
They were able to get our vehicle in quickly and had all concerns addressed by the end of the day :)
Was advised the squeaking from the back was brakes so got them serviced. They are still squeaking so that was not the problem to solve the squeaking. But I do love them there. They have treated me well for almost 5 years.
Very efficient staff, well organized and timely with the appointment times. Very honest staff....
I have been bringing my cars to these guy for 15 years andthey are just great
The owner is honest and provides a service ongoing supportive of service required and associated costs based on actions.Myself as well as my sons continue to support Midas at Departure Bay location based on the trust he would establish initially years prior and ongoing to date.
"I have been a customer before, however I have purchased a brand new vehicle were all the services you advertise is covered for 5 years. I have repeatedly tried to unsubscribe but isn?t it interesting your server won?t allow but snap ,when you want a review"
Courteous friendly service
Cost was more than price Quote.
gave me the option of not leaving vehicle there and coming back at approx time ,, and washroom was clean
I have been a loyal customer with Midas since the 1970's with all my vehicles. I’m completely satisfied with everything they do.
Just the price was high for the service
Follow up on previous service. Committed to getting it right.
Ease of booking, check in, and pick up. Friendliness of staff.
Friendly Fun and professional. They were very busy but got to of us. Awsome bunch of guys. We be back.
It was a last-minute breakdown and Don went out of his way to have it fixed as soon as possible
Don and the crew are great always honest and fair
I will warn others as many as possible to never go to Midas. I got a quote for an oil change. At 49. Plus tax. Hefty increase but I agreed. Bill came to 63. In the end. They had my truck acct up n knew it took an extra litre of oil but did not mention
I have been dealing with Brad and Don for around 20 plus years. I think they treat me fair.
I'll start by saying I bought two tires from these guys to go on my g35. they told me the tires would be in one day later because they were coming from Vancouver. they ended up coming almost two weeks later and I had to call twice to figure this out. Nobod
"Hey everyone I just had a terrible experience here. I got two new tires for my G35 that came to about 400 dollars after tax, and I requested an alignment (of just the front tires) They decided to try an adjust the rear by changing my camber. I told them n"
Really Excellent on your Service????
Thanks to the guys at Midas. They are always friendly and do a very good job. I don?t hesitate to recommend them.
"I was on my way up island for a business trip and noticed a shake in my tires. With little time to spare, I drove over to Midas on Island Hwy in Nanaimo and within 90 minutes Don and the team replaced two of our tires and has us back on the road. THANK YOU"
"Awesome job fixing my tire emergency. Four new tires needed, they located them, and went to pick them up! Same day, in and out in 4 hours.... I was happy!"
"Now that I?ve been to Midas, I will not go anywhere else. Friendly staff, honest and great service. Highly recommended"
Best customer service.They are always so courteous and explain everythnig so I can understad.I would not trust my car to any other place.
I was very pleased with my experience. They were efficient and did a great job.
These guys at Midas (Nanaimo Island Hwy) go above & beyond providing exceptional service and knowledge. I trust all my vehicles to the Midas touch! Thank you for all your help.
"The Assistant manager Mike was awesome, very efficient and knowledgeable. Needed new tires to go to appointments in hospital, Mike was able to install 4 new tires, within a few hours.Very happy with the Good Year Weather Assure tires, which were well test"
"Worst service ever, you are 10 mins late for your appointment because you stuck in traffic, called to let them know and they told me your appointment is gone have to reschedule.It?s ridiculous. If they make you wait it?s fine you can?t be late a minute.I c"
Just getting my snows put on.Quick and friendly service as always.Thanks
"These guys do a great job, excellent"
Couldn?t ask for more from the knowledgeable friendly service to the price correction that went in my favour. I?ve definitely found a new service center for my vehicles needs.
Trust them to take care of my vehicle and they always go above and beyond. Thanks Don and your team (especially for my fob??)
Mike managed to get our Van in right away and replace our blown belt and get us back on the road. On a Saturday ! Otherwise we'd of been stranded. Thank you !
These guys are awesome!!Friendly and fast service.Heard a noise in the truck from a repair over a year ago and these guys took a look at no charge.The truck is running like a dream!
Always pleasant personnel knowledgeable on what needs doing now and in the future to keep my car in good working order.
No I would not recommend this Midas location to someone I know
"cleaned brakes, no other work necessaryThanks for your honesty! "
I went in because the difference between me doing the job and the store was minor until into job. It went from approximately 550 to 1023 ouch. Parts were estimated at Lordco 350
I really appreciated the work and dedication of the staff who really seem to care.
"I would give zero stars if it was an option because that's the amount of work that was done on our car after 2.5 hours. Scheduled appointment at 12:00, car dropped off at 11:45 and at 2:30 still no work performed. Simple oil change and break inspection. "
"Hi, I was recently in for a oil change & they mentioned to me that The front & rear brakes. needed service. I made a appointment & the Brake service was done quickly & at a very reasonable cost. Excellent Service !!Thank You,Bill "
The team at Midas on Terminal Ave in Nanaimo always deliver great service. They are true professionals and go the extra mile. I trust them completely with all my vehicle service needs.
Been going to Midas for 7 yrs and this was the worst service I ever had! Person wasn't wearing a mask. When I ask him to pull his mask up he said there pixie glass. It's mandatory to wear a mask in BC. Staff was also coming in with no mask. If they don't c
"pleasant staff, very professional.done on time.ill be back for brakes at a later date."
I always do all my required Service there and have great Service every time.I would recommend them to anyone needing any work done!!
Always had great helpful Service here!!
Been trusting Midas mid town nanaimo with my new F150 for over a year now. Always friendly staff and great service work. Usually good deals or coupons to be found. Dealership quality at regular folk prices.
Guys got me in and out fast. Price was right and they gave me the discount without me even asking. Great work boys.
"Once again, the Midas team took the time and trouble to properly investigate the issue with my car and delivered a first-class solution. They have been looking after the vehicle for almost a decade now and things couldn't be better. In that time, I have ne"
This shop is busy I have been here twice recently for different things and it seems like alot of regular customers very friendly and informative staff. They explain the issue give you an estimate and willing to take the time to find different pricing on p
"These guys look after both of my cars and have done for year. Outstanding, skilled people"
Great job the mechanic was friendly talking from outside the shop gave me a review on his job task.The manager Don was also informed me of the work at hand..We replace only parts needed to replace..Good Job I have already gave other people a good experien
I always receive excellent and courteous service.
I am so glad I chose this business to take care of my car needs. Several times I have been here and I have had an excellent experience EVERY time. I let everyone I know about this business. They are awesome in attitude and aptitude.
"Friendly, excellent service. Very accommodating and went above and beyond the expectations I had! The team were able to sneak me into their extremely busy holiday schedule and complete a tune up and oil change. I was happy to finally have my car serviced f"
Always been satisfied with Midas work on my car
I was very satisfied with Midas that they got my care in and out in adequate time. Midas is the only garage I trust with my 2018 Mazda3.
Hi service was good except $34.88 for two wheel nuts is to expensive. Canadian tire 4 for $11.99
"No matter what I get done, the Midas team has my best interests in mind. Their front end staff are always friendly and really great at explaining issues in my car so I can assess the urgency of each repair. Great guys!"
"I am really happy with the service, you did good getting me in fast so I could get home. Where I had company coming.Thanks ?? "
yes I did ... have been using this Midas location for the past 11 years & have always received excellent service!
Great work. Communicated with me. Got the job done quickly. Recommend this location. Thanks
"Top job, no complaints "
"To whom it May Concern,Please forward my review to the General Manger-thank you.Having called around to several tire centres in Nanaimo, I was left with great frustration until I phoned Midas and spoke with Adrian Zabloki on the phone.I was clearly frustra"
Always go here for my oil change. They service is always great. Price can?t be beat. I recommend to everyone I know.
"Good, easy experience from start to finish,From making the appointment to the finish. So happy not to be pressured for upgrades, They gave me a list of what should be done and when,I honestly think this is the only place that I haven't had the pressure. Wa"
The service level and workmanship is fantastic. From the front counter the the staff in the shop. Thank you the great service and reasonable pricing. Highly recommend
"I always leave Midas with a feeling of peace of mind. The service is always impeccable, the knowledge and workmanship superb and everyone I deal with is kind, courteous and friendly. I would and have recommended this Midas to others and have had it re"
There was oil on the top of the motor in various places and about 1/2 a teaspoon of oil on the motor filter case. I returned to the shop to ask if the new o-ring had been installed because the base of the filter cover had an accumulation of dirt etc that
"I was given a 10am mid week appt for a back brake pad and rotor replacement. I was given a price all in, and an approximate time line my car would be there ( an hour and half, to 2 hours)The time line was important, as I was driving from another city, and "
"I did some,'Old School',.. Pipe and clamp in place temp. fix last year. My wife said she smelled exhaust fumes while driving this last week. This is worthy of a visit to my favourite and trustworthy Midas Auto & Tire Service center at 6353 Hammond Bay,"
Efficient and professional service provided. I appreciated the attention to detail in the diagnosis of specific vehicle challenges that need attention.
My appointment was on time. The mechanic was very thorough & well documented throughout the inspection.
I had a problem the engine temp going higher so I brought my van to Midas by brookslanding where my regular shop. They checked and test drive my van to find the problem but nothing they could find but just a little less coolant. They kindly add some coolan
I would gladly recommend the service I receive at this location.k
"I have been quite disappointed with the service I have been receiving for my 2014 Buick from my out of town car dealership and after reading their reviews, I decided to give Midas at 6353 Hammond Bay Road a try. On May 28/20 I gave Midas a written and deta"
"Poor job, I would not go back."
I took my car in for intermittent overheating and the mechanic overheard me and another customer talking about financial repercussions of covid19 and that I'm out of work until September. It was just a loose wire and they fixed it for free for me! Thank yo
"Mike was awesome got my car in straight away and for way cheaper than the competition. Most of all he was honest about what needed to be fixed which saved me, highly recommend him!"
We received a request for a review of your service but we are somewhat confused as we own a Jeep not a Ford!! Our son came into Midas for some work on his Ford truck on May 21st with our recommendation so we would assume that is what you are referring. We
Very happy with my recent visit to Midas. They were timely in fixing my brakes and corrected a problem for free that had not been fixed in my first visit. I was so impressed with their customer service. Thank you!
"Provides honest assessments, prompt and kind. Excellent service :)"
My car was taken in right at my allotted appointment time and the technician was very thorough and spoke to me personally to advise me of his findings. Very pleased with the service and the price. Highly recommend Midas on Departure Bay in Nanaimo.
Oil change and summers put on before I knew it.Friendly service as always.Thanks
Always excellent service. I can trust what they tell me is wrong and the price is always fair and reasonable. Great people you can trust with the safety of your car
"Staff make you feel like a part of the family. As a single woman, I don't feel like I am taken advantage of. Everyone friendly. ??"
I was fortunate to bring my car in the day I booked appointment. Would bring my car back for service checks.
Had to get my brakes repaired. They got me in for service right away and called after inspection. They gave options for repair and didn?t seem to try to up sell. It was get it repaired and get it going kind of attention. I like that. Front staff was polite
"I love bringing my beloved Focus to this Midas location. The service people are friendly, honest and straightforward. They are very thorough when doing any job. Thank you for being a garage I feel confident in!!"
"Excellent service, friendly and knowledgeable. "
"You guys always do great, I?d never take my car anywhere else. "
It was close to the price quoted
"The gentlemen at MIDAS did an great job at fixing what was needed, in a very reasonable amount of time. Will be coming back for regular maintenance. Thank you"
"Received excellent service, impressed with counter service * Don Goldsbury* both in prompt serviceand good attitude. The work ethics ,time and effort by the mechanic was appreciated. Thought the repair bill was fair. Thanks . Jim Walters"
"Got new front brakes at the same day, good job. They did a free inspection meanwhile."
"It was my second time to MIDAS at the same place. I just had a feeling, it was not as good as my first time there, longer waiting time without any explanation since I was waiting at the shop for over one and half hours. But I really do not want to blame an"