Labor was very expensive... I don't think they calculate labor correctly. The communication was TERRIBLE. I asked them to let me know when it's ready for me to pick up. I asked them to send over the details/forms via email, they said they did. I never got it. I asked numerous times, nothing. I called and asked if my car was ready 3x. last time, they said "umm we don't have your car here".. WHAT!?... then finally he said "oh we found it".. what is he talking about! how can they lose a car!? they shouldn't scare customers like that. but positive thing about this place is the location and they were QUICK.
I would’ve liked more communication from staff on the condition of my vehicle and the service that was done. I still don’t know if I got conventional oil or a blend, I didn’t get a sticker or any communication about when I need to come for an oil change next, and the staff overall seemed tired and not very interested in helping me. They appropriately serviced my vehicle and the price wasn’t bad, but I’ll probably be looking somewhere else for next time.
I love this location!!!! The staff is friendly and always professional.
Staff was pleasant and informative. They didn't make me wait all day for my service. They found the problem quickly and fixed it and didn't try to sell me any other products!
You could improve friendliness. I had a coupon for an oil change and the Midas employee without even saying hi just said THOSE COUPONS DONT WORK HERE. He did not even look at the coupon I printed it from your website.
The services was better than before I see improvement
Tristan and staff are the best. As always received outstanding service!
The price was fair, the service was great, I loved the oil quality and I didn’t wait for long and I was given other recommendations for repair
Staff is not very friendly staff do not know what they're doing I would never come back to that minus again
The communication, pricing, and details were so helpful. I’ve been going to Mudas for over 5 years and have always received honest and top notch service.
Prices are uncompetitive. There was no effort to actually diagnose problem until after vehicle was off the rack and I had already paid to replace incorrect part
They call me when my car was ready
They tried charging me $1097 for “completely necessary” AC repair. I found another shop in DC that gave a quote for the same exact service for $750. And they also said Midas was trying to rip me off with how many hours of labor they were going fo charge.
I made an appointment online easily. I arrived early for my appointment, my car was serviced at the stated time, and the work was done promptly. I appreciate the efficiency of this location. Thanks!
Excellent customer service and attention to detail. Very thorough and timely repair/service..
"Have been looking for a repair/maintenance shop to keep my MKX on the road and in good order?Midas is it. Very thorough and professional staff with a good sense of , ?get your car fixed and you on your way as quickly as possible? that is respectful of my time. And Tristan S should be commended for his excellent customer service."
Tristan S was very professional and pleasant. Appreciate the quality care of me as a customer.
Customer service was above and beyond
"Always efficient, quick, and kind. They always provide me with information that I need regarding other maintenance that is coming up for me."
"Less than 24 hours after bringing my then-working car here for an oil change, the engine blew out and it was destroyed. 4 hours after getting it out, white smoke started coming from under the hood, and the next day it was shutting off on the road. Came to "
"Friendly, knowledgeable, quick service."
I received great customer service as well as great auto care service.
Workers were polite and professional. Repair was done quick.
Auto service was good and fast. Customer service could have been better though.
Great customer service , met expectations and beyond
Oil change and Fluids topped off..Excellent service. All the Service they did on my car was and always is top notch
The staff was very friendly and helpful. I took my car in to have one tire looked at, but ultimately ended up replacing all four tires (which I knew I needed soon anyways). They provided different options for new tires at varying price points and offered to place my spare on if I wanted to purchase tires elsewhere. I appreciated that they weren't trying to upsell me but rather genuinely help me out. Would definitely recommend this location.
Even though I went 3 times that day because they needed to order my filter rhe service was excellent. Didn't take long at all. Very efficient and knowledgeable
"My experience at the MIDAS located at Rhode Island Ave NE location in Washington DC was trouble the manager Jeff Dixon was rude and have bad customer service toward customer's i spend over a $1000 in repairs and did not feel appreciated as a customer, i le"
Outstanding service performed on my vehicle and I appreciate the advise given to help with future visits.
I was just at your shop for oil change and tires rotator but you didn't put air in my tires this is the second time this happened but the real problem is I checked my dipstick four times and not a drop of oil is on the paper towel and I saved the paper tow
They did a great job and were very friendly. Got my mileage right in here, however on my sticker in my car it says my car was done 3/30/19 instead of 12/30/2019 and that my car has 106, 000 miles when it only has 103,469
I had my BMW z3 engine oil leak. I went to Midas on 1620 Rhode Island Avenue. Washington DC. They charged me $129 for just inspecting where is the leak coming from.I went to couple more repair shop and they inspected for free. 0 rating. Will never visit ag
Recommended I get spark plugs even though I had recently changed my spark plugs. Luckily I knew what my car needed if not I would have been out a lot of money.
Love the service, was a great deals
The wait time was good the cost was a little to high.
There were slow in the process and didn't communicate well.
Horrible customer service
"Last year in April this Midas screwed up my air conditioning and took months to fix it. I would call severasl times only to be told lies about when my vehicle would be ready. When I finally got the car back two months later, my seatbelts weren't working. I"
Found my new go to car shop!
My turn signal light had stopped working The work was done quickly and they fixed the problem the first time.
"I made an appointment for 10:30AM, and arrived on time. I was told the service would take 1 and a half to 2 hours. When I returned at 12:30PM, my car had not been serviced and they told me they would take care of it straight away. My car was still not ser"
This place is ******... went to get my brakes checked.... they come out with a list detailing that I need new brake pads and rotors for all for wheels... estimate at around 800 something...: I go to get a second and third look from two different mechanics
"Professional, quick, & high value"
If you have a choice and is use to good customer service DO NOT GO THEREThey tried told mei had a engine problem when just three days prior i had it checked out and all was good with it. Then they told me it was my oil pump when i told them it had just bee
All of the workers there were very friendly and very professional.
"I picked up a ***** in my tire but it was able to hold air long enough to get me back to the city. I initially stopped by Goodyear as it was closer, but they weren't all that interested in helping out. I stopped by Midas and they were able to fit me right "
"Great work, affordable and reliable, staff very friendly and professional!Thank you as always "
"The employees were great, but I dropped my car off at 9:30am and am still waiting now, at 12pm. That's too long to wait for an oil change."
"Friendly and knowledgeable staff, excellent service."
excellent, timely and friendly
This Midas is horrible! The Manager is always grumpy or sleep and the techs take forever on an oil change! I will NOT be coming here again
My time at Midas was horrible! I came in for a simple oil change and that lasted two hours! I asked the Manager why my oil change was taking so long and he had the nastiest attitude! I was not impressed
"I came to Midas to get my brakes fixed and was treated horribly by the staff, The Manager to be exact! He was very rude and didn?t care about my safety! I was told by the Manager that i could drive off of the lot with my brakes in bad shape, which i knew i"
The staff is great except for the Manager. He was rude and was sleeping on the job!
Computers were down so were a little slow. Service was great, as always!
"We paid $3000* to have our van fixed. After a week or two, it shut down the same way again: $1000* more to fix. It was returned to us with dashboard lights on and ABS warning beeping. Midas told us to just drive, because they might go away. Upon taking"
Nice service and nice place but when I go thereSome of the employees work for them selves with out recognition of the guarage.
Oil change didn't take long the wait was not long.
Great employees! In and out in 30 min. The general manager is so kind
They messed up my remote keyless entry. The shop owner Kevin Trump never got back to me to resolve this matter.
Great oil change but very bad professionalism and bad timing the staff kept telling me different times to get my car every time I called.
"I will recommend Midas because the customer service, techs and staff is awesome. Always very friendly welcome. "
Took 7 week for repairs that I was told would take three weeks. Car was returned undriveable and cost me over four thousand dollars to make my car driveable again.
The service took 2 and a hours and I had to keep asking what's the status of my car service, I'm not happy.
Midas was very professional and excel in customer service. Their service is quick and reliable.
Brought my car in multiple times. Oil changes were fine. Brakes were absurdly expensive even when paired with getting new tires to save on the exorbitant labor charges. Air conditioning repair has been a COMPLETE FAIL. I will be bringing back for the third
your team at this site provided me with GREAT service this past weekend. From the guy working the main counter very attentive to what was needed. To the mechanic that worked on my vehicle. Gilly I think his name was. Keep up the good work!
They did a good job and were reasonably fast. I would go back again.
"Midas customer service was excellent on the day of service. I wasn't sure if I had an oil change or whether the coolant was top off. However, the front desk agent assured me he had witnessed the oil change and I was okay with the resolution."
I would recommend others to your Midas location
"Omgosh, best service ever. The young man Dave was very patient with me. Dave also answered every question that I had without a problem Thank u guy so much for the work that u do."
Had an 11:00 am appointment. Artivrd at 10:45. Watched the service writer fleet with another customer(white lady) with the exact time of 11:00 for an oil change just like me. They took her car in changed the oil and she was out in 30 minutes. Meanwhile my
"In and out, although they could not seem to find my appointment in the system when I arrived. My oil change windshield decal would not stick. I need that to keep track. "
They do not honor their cupoun and they are not customer friendly and very abusive to customers
"Car battery was dead. I called Midas, asked if I got and jump and could bring it in, could they help me. Very friendly, ""Yes, bring it on in."" Got a jump from a friend, drove to Rhode Island location, and even though they were very busy, they had it in the"
I was not happy at all they really did not do my oil change but they ask for my payment it is still the same they just put my tires on different that was all I saw and my car was finish with in 3 minutes. And I asked why was the tire pressure light still o
Great experience. In and out in less than an hour.
"I and overjoyed that Shane with Midas on Rhode Island Avenue Northeast ,Washington,D.C. handled my complaint so professionally and quickly. Shane gave me a full refund.I really appreciate how kind and courteous Shane and the Midas corporate office treated "
Excellent and professional service
Excellent service delivered in a timely manner. Very knowledgeable technicians.
"I thought they did a decent job, at first it seemed better. but very quickly, my brakes have deteriorated to the point that i have had to go see a different mechanic (one that i trust) i wouldnt go back here if my life depended on it. they were nice, just "
"The service is decent but whenever I pickup my vehicle there are grease stains on the steering wheel, door and this time the center console. They also forgot to call me after my vehicle was done, I received a call several hours after the service was compl"
I am always satisfied with the excellent service and fair pricing. I will be a life long customer. Please keep up the good work.
Very informative and helpful excellent customer service!!
They forced me to get the coolant system flushed but later realized that it wasn't the coolant system that was the problem. Over 800 spent meanwhile offering me one piece of advice, yet listing several problems with the vehicle. Never once did someone suggest a progression on repairs (i.e. Fix this now, then this etc ). The mechanic was nice but I felt ripped off.
I came to Midas on Rhode Island Avenue NE after discovering I needed new brakes. They took care of me quickly and expertly. They also told me other things that would require attention. Two weeks later in an emergency they took care of my 4 new tires and
As I sit here the second day in a row. I was told that the service that I needed done was a two hour service which ended up being a four hour service. ( I actually did not mind it because I would like to have my car done right) So I got my struts done and
"I visited the Midas at 1620 Rhode Island Ave location in NE DC a few days ago. My intent was to find out what the noise was under the right passenger side of the car. The owner of the shop, Mr. Alistaire drove the car, identified the noise, and proceeded"
