Great customer service, honest communication and good insightful education
A bit more communication specifically at the counter for the tire options available listed. I wasn't aware it would be so much.
Good service, good people, good location
The guy who helped me, I think his name was Jason, was super helpful and nice
Put in an appointment request but never received a response.
Not surprised by anything. They did their job. Nothing more, nothing less.
The price of the 5W-30 full synthetic oil for my 2017 Chevy Equinox was calculated to be $13.22 per quart. I needed 5 quarts… costing me $66.11 just in oil. The price for this oil in retail is $26.44 for 5 quarts (Platinum full synthetic SAE 5W-30 Pennzoil that meets DEXOS1). This means that Midas is nearly 40% more expensive (not including service fees). I will not be back.
The guy handling the front desk was rude. He came off angry and condescending. His explanation of the service costs was not helpful and would not provide me with pricing information until after my vehicle completed its servicing. I hope he was just having a bad day.
PRICE QUOTED DID NOT INCLUDE A SHOP SUPPLY CHARGE OF $7. RIDICULOUS CHARGE FOR AN OIL CHANGE.
The staff was professional, knowledgeable, courteous and prompt! They completed my service in a timely manner and found a serious safety problem. Jason and his team in Ames, Iowa are wonderful and probably saved me from a serious accident! I highly recommend them!
The sales representative, Jason was polite, courteous, and had positive energy. My van was finished to my satisfaction, and at the price I was quoted and the time I was told it would be finished.
The man behind the counter and I both had Taurus’s and both had a common love for Fords and both really licked it off discussing different motors and knowledge in regards to different vehicles and made my time enjoyable and feel welcomed while I was there.
Sharing how much oil is covered under a coupon/discount so it's not a surprise and therefore a surprise not paying what you expect.
They replaced the front shocks, and when I told them they were only 15 months old, they didn't charge me.
Get someone in there that communicates with the customer and actually does what they say they are going to do.
Even though I am a female, I do understand my car, I adore my car. I received a lot of sarcasm and belittling from the staff member who put my order through. I am very reasonable and calm, so I did just play it off at the time, but every other comment from the employee was to make fun of me, embarrass me, or make me feel stupid. I do not know if that was an attempt to flirt, but it was not professional. I will say I was pleased with the person who serviced my car; he was quiet but respectful and told me what to keep an I on for my car. the other guy made me want to leave as soon as I could. I was disappointed, I am from out of town, and I trust the Midas back home.
Timely and efficient Kind and attentive Thanks guys!
I am definitely not recommending Midas to anyone, and will be sharing with anyone who needs work done on their vehicle.
I was charged $32 for a free brake inspection. I know it was time to have all the brakes worked on and I could feel the rotors needed to at least be turned in the front. I drove the vehicle in just fine however after being told I just needed the rear brake service, I declined because I knew the front brakes also needed service. Upon leaving I found the rear brakes were locked up and after the experience there I had the vehicle towed to a dealership. At the dealership I was charged an additional $200 more than what I was quoted for just the rear brakes, for all four brakes, all four rotors, rear suspension work, a four-wheel alignment and towing to the dealership. I felt your quote was way too high for just two wheels to have brake work done and it was really strange that I drove it in just fine and immediately after they looked at it the rear wheels were locked up.
Traveling and had run over nails in the road. Contacted this Midas because I have good experience with my local Midas. Niles was able to get me in and his tech was able to fix my tire and I was back on the road within an hour. If I lived in the area would use this Midas for my auto needs. They did great work and were very friendly. This was at 5:00 pm so it made a great impression on me. Thanks for the great service.
Be honest about pricing and if someone asks about a cheaper tire don’t give them the most expensive one and say the higher price is due to labor. Also if you are promising a service make sure you have the materials. I understand things happen but also saying sorry after you miss up would be a nice thing to do. On top of that don’t tell me to come in then make me wait 2 hours to get in.
Please do your job for the safety of your customers and others.
The next day after service, after driving 2 1/2 hours away, my low oil light came on. After calling Midas Ames, had to have the car towed to the nearest Midas to check. The cap was not put back in after service and my car had no oil. There was oil all over my car and the engine. This really should not happen. I hope there was no permanent damage done to my car. Staff did what they could to help, but again, this really should not happen.
Quoted price was different than charged price. problem was not fixed
TJ VERY LONG TIME CUSTOMER
Manager Niles was very friendly, professional and anxious to help. He made a real difference.
Friendly service - wasn't pressured into purchasing or fixing something that I didn't need.
Caught a problem with air filter. Good pricing
I would like to talk to someone about my experience. 7 out of 20 lugnuts were destroyed. I was told it was from Iowa weather and swelling. The tires have been off before by other places and never has this happened. The oil dipstick was not placed in all the way so oil was spill all over the top of my engine causing a terrible odor and me having to replace the oil lost
Pricing is higher than expected
Able to communicate with the manager throughout my service.
The ac machine was down so I was unable to get my ac serviced
I was very confident that my vehicle was served properly.
I was initially given a discount for brakes on my first estimate but they forgot to add labor. When they gave the new estimate it apparently didn’t include the discount. I had assumed the discount was already added but after I paid and left, I looked through the receipt and saw the discount was missing. So I was slightly disappointed, but the rest of the service was good.
The communication with the manager was excellent. He explained what they did to solve the problem and we are very happy with the oil change we received.Our family has used this Midas store for several years and with many various vehicles. We have always been very satisfied, even with the many changes in this locations' managers.
Great work and all the team is excellent
I've been going to this Midas location for the past 5 years or so when it was owned/managed by Ron. Ron did a fantastic job, was friendly, professional, and extremely knowledgeable. He communicated what was wrong accurately and gave options for prices to fix and if something could be fixed in the future. A few years ago Ron sold the business/retired. Whoever is running this location now has, in my opinion degraded the level of service. The prices and what exactly they were recommending to be fixed was not well communicated and they assumed on the phone that I would fix whatever they suggested and pay whatever price. I had to specifically ask what was being fixed and how much each item was going to cost. On top of that they were unable to find the original problem I brought the vehicle in for (shifting issue on manual transmission). Unfortunately I will be finding a new mechanic now. Wishing you all the best.
Booked a time online. Got back to in a timely manner. Got the car in, figured out the problem. Agreed to the price and got the job done.
It was a little upsetting that I had to pay 100 dollars to get my check engine light diagnosed.
The store manager (forget his name, but new to the position I found while chatting with him) running the front was very nice, efficient, and explained things clearly, while not being pushy with a sale.
great people and very personal
Since I started using midas 6 years ago I was so impressed that I schedule all my services here
"Improperly installed fuel pump causing the fuel tank to leak. Caused several faults to the fuel system due to poor diagnostic and improper installation. Fuel gauge now doesn?t work damaged by fuel pump installation. They put in two fuel pumps that both failed and caused the control modular to fail. Took to an auto inspector and another mechanic and had to pay to have it fixed correctly. They said it was embarrassing the work done by Midas. Very disappointed and disappointed in the little money we got back considering the additional Damge to the car by Midas. Also the fact that my child was driving this car and gas was leaking out. Never will we use or recommend Midas. I have a report, photos and video of the damage as proof."
Everything went smoothly and quickly. I understood everything that was going to happen before it did, and the employees were very thorough and professional!
"The mechanic, Ace did a great job replacing my motor mounts and valve cover gaskets. Great customer service and very good at explaining what needs checked and or fixed. 10/10 recommend Ace."
"Can I give a 100 star review? If so that is what I would give them! I can not say enough positive things about Midas! I called in a panic with my ""check engine"" light came on blinking. They said bring it in. I truly appreciated being called and everything "
I didn't have an appointment and was away from home when a check engine light came on and they were able to get me in and fix my truck on no notice and get me back on the road.
The cost for the repairs were significantly more than explained-They had a good reason but were not able to reaach us.
I was visiting family out of state and needed an oil change. I was told it would be $79 plus tax. I was able to use a coupon from the web site to save $20 so I thought I would be pay 59 plus tax. I ended up paying $81.12 after tax as they adding on labor and disposal fees. I have been satisfied with Midas in the past but feel it is misleading when you quote a price that turns out not to be what you owe. I will think twice next time when I need an oil change as far as who to use.
"My car got an unexpected flat tire over the weekend, and my insurance afforded me to have my car towed to our local Midas facility (Ames, Iowa) on Monday morning. Jordan, who I believe is the manager, was simply outstanding and he took very good care of m"
I like these guys. They do a good job on what needs work and don?t do work that isn?t needed.
"I went in to get a oil change and a courtesy check for my car, was told the fuel additive was only 5 dollars with a oil changed. Well looking over my recipt I got charged full price. Not only that but my car runs drive greats to be told all 4 struts are ba"
"Everything went wrong today, but one thing went right. I stopped at Midas and said that my tire pressure dash light was on and would--before I could ask, the young man behind the counter said that was a common problem with the weather and why didn't I pull"
I have scheduled two times for the past month with this store and they didn?t even have the courtesy to tell me that they have canceled my appointment. I should call them every time an hour before the appointment to hear that they don?t have time to do som
"Midas was very good for customers before. But now it isn't good at all with the new owner. I will never go there again. They cheat on you, hide the price, plus there is a very rude service. Don't go there, please."
So far we?ve had excellent service with both our car and pick up. They where right on diagnosis with the problem with my engine light on.
Great folks and great service!!! They diagnosed the problem quickly and accurately, presented me with options and speedily fixed the problem!
"As always, my local Midas shop provided top-notch service on my vehicle. I was very disappointed, however, to see that none of the staff were wearing masks. Until Midas adopts an adequate COVID policy, I probably will be looking for another shop that has o"
They really helped me in many ways as they usually do. I am glad to know they are available and so helpful.
Thanks so much for fixing my car so I can drive safe on the road. And it drives so much nicer.
"Thanks for ""the usual Great Service""!"
I left my Lesabre at Midas on Sunday evening and talked to Ryan early on Monday and he called me back to describe what had to be done. I gave him the OK to proceed and he was able to call be in the afternoon to tell me that my car was repaired. He was ab
Ron and his team are always honest, and do quality work. They got me in a timely fashion and got the work done the same day.
"I do appreciate the service all of you provided for both of my Toyotas, the 2006 and the 2010. It was great it was done so quickly and well. Thanks again. joe johanns"
I have been going to this shop for a few years now for all three of my vehicles and I trust them to do the right thing every time! As a woman it is not so easy to trust a car maintenance company. So when I found Ron at Midas I was very pleased. I am goin
"Expert service from highly-skilled technicians, great customer service, this is the place to go for outstanding auto care! Ron, Jeremy and Ryan are a great team and always ready to help. "
Midas was friendly and helpful right away. I had called several other place looking to get 2 new tires the same day for my car. Midas was the only place that was willing to put the tires on the same day and helped me find just what I needed. Very fast and
Ron is the best! He deals with all three of our vehicles! We trust him for giving us honest answers to our needs. When we needed a new battery for our truck we called him and he made a recommendation and had it ready for my husband when he got to the shop.
Ron and his team did a great job!
"Ron, Ryan and Jeremy do outstanding work. Your service needs are identified, understood, explained and expertly addressed. This is the place for car care in the Ames Area. "
"I have to make this clear. I went to Midas Mach 7th, a Month & half ago to check my car. They had on the website that they close at 6:00 pm, but the guy told me they would close that day at 5 pm. I proceed to bring my car at 3:30 pm. They check everything "
The service was started on time and done in about half the time allotted.
"I have been coming to this Midas for a number of years and I can honestly say that I have been treated with the utmost respect, honesty and that they have really taken care of my vehicles. I really enjoy how they treat you like they have know you for years"
"Thanks for taking care of my van today. You are friendly, helpful and honest. Thank you joe"
Midas front desk customer service was awesome! I had no idea what was wrong with my car I just knew it had been acting funny. The gentleman was kind and helpful immediately. After looking over my vehicle and testing it they gave me suggestions of things th
Very nice people. Good service.
Service is good yet a little pricy.
"June 4,2018 I was headed on vacation to Colorado and my AC started acting up. I called Ron The manager and asked if they could have a quick look at it and maybe recharge the system if it was low on refrigerant. Sure thing he says so in about an hour I pull"
I thought my rear brakes might have gotten too hot. Midas checked out. Good news nothing wrong. Just my paranoia. lol
I was very appreciative of getting right in...took care of my tire in very little time, but in a professional and thorugh method...I highly recommend Midas in Ames, Iowa
For age and value of car, repair of exhaust components vice replacement would have been a better choice, but Midas accomplished what my daughter requested.
Prompt and courteous. Work was completed in specified time.
Owner is great... Good deals!
"Great service and will continue to use Midas and would recommend. Thanks,"
excellent and reliable service
Midas is best general garage in town
Service took slightly longer than promised, supposedly because one of their lifts was not working. I had run into this excuse before.
Work was done in the time specified and in a professional manner.
"My husband and I used Midas in Ames for a few years and have now moved our service to Tuffy. We had no service or experience at Midas that I would consider bad, just a lot of ""meh"". The manager never seemed that friendly, and we always had the feeling th"
Ron and his guys at Midas are awesome and are great to work with!
Am very pleased with the work that DAVE & JERMEY have done on my Sonota & with RON anwsering any & all my questions that I had no matter how busy he would be. Am very pleased with all of Ron's staff with how friendly they are. KEEP UP THE GOOD WORK GUY'S
The guy was not honest and he said he have to use a more expensive oil filter since my car require that. Come on, man, my car is a Toyota corolla car. I don't think it requires any expensive parts compare to any other cars. BIG LIAR.
Great service! My daughter goes to ISU and needed quick repairs for a trip with her (my) vehicle which had issues. My sister lives nearby and said to call Doug. He got on it and all worked out great for a way better then expected repair bill. Nice to know
