Mechanics were quick, and friendly. Store was clean inside and out. I was greeted immediately and professional service was provided by knowledgeable staff. I have never had a bad experience at this store. Prices were explained and check out was quick and painless.
The lead tech that I usually see was not there, but the level of care was the same. I do not get my car serviced often, but I do feel confident just taking it to midas with the level of care and way the company goes above and beyond to keep everything running smoothly.
No problem with replacing my brakes, I was updated.
Excellent customer service. Technician (Jerry) was able to quickly assess the issue, communicate the repairs needed and gave an accurate estimate of price and time. Very satisfied with this experience!
Price for work was very fair, technicians were knowledgeable but not pushy
Excellent customer service by the front representative. Respectful and very genuine to help.
Knowledgeable, friendly, fast service. I am a repeat customer who knows my car is in good hands with Midas.
The staff members I dealt with were all OUTSTANDING! They were ready for me when I showed up early for my appointment. They got my vehicle in, examined the exhaust system, and quickly determined the extent of my needed repairs. They completed the repairs on time - fantastic as my car is a 2002! When I picked it up, they provided me with my paperwork so I could be on my way quickly. I'm glad I chose this Midas location in Laurel, MD!
Every time I visit Midas I’m never waiting a long time, plus they communicate with the customer , overall the service , definitely better that,. A trip to the scar dealer. I will always trust the Midas touch
Friendly service and reasonably priced
I am always welcomed with a smile. All of the mechanics are friendly and willing to answer your questions. Frank the man who processes all the paperwork and gets you started and finished is always extremely patient and friendly. As a woman, I don't feel taken advantage of, my options are presented as a choice. Getting my car maintenance at this location feels like HOME!
Jesse is an excellent mechanic although my automobile is of an early version it drives like new when I leave the shop. I will always return my auto for needed service. I had excellent service at a N.E. DC location many years ago.
Very professional and courtesy
Mechanics were excited to see us bring in a 1994 Toyota Hiace from Japan. Gave a ton of good recommendations on items to address. Let us be involved with the inspection, answered every question and concern. They even thanked us for bringing it in!
It was an overall experience of satisfaction. Everything was okay about it and the services received were up to the mark but there is room for improvement always and they can do it for sure.
Midas workers are smart and good in working
Everything was 5 star...you name it Everything was just 5 star
I was explained and demonstrated the nature of what was required to rectify the problem.
The appointment was easy to schedule and the wait time was reasonable.
I visited Midas in Laurel to purchase four new tires and request a wheel alignment for my Chevy Camaro. Notably, the front and rear tires had different wheel sizes. Despite assuming that the Midas staff was aware of this difference, I acknowledge that it wasn't their fault. The manager, Frank, demonstrated reasonableness by working with me and promptly ordering the front tires the following day. Throughout the entire process, Frank's communication and transparency were commendable.However, a second issue arose after the new tires were installed. I discovered two scratches on the rims— one on the passenger rear and another on the driver front. Unfortunately, when I approached one of the mechanics about the matter, he was dismissive and unhelpful. Regrettably, Frank was not present at the time to address the issue.
Without an appointment I received service immediately upon arrival at 8a and work was completed within 3 hours. Frank the store manager and Jesse the mechanic are very top notch guys they have the professionalism I expect every business that serves the public should have. I will always come to Midas no matter what location I may be in hoping that the guys will be like Frank and Jesse. They are the standard you use for hiring.
Staff was very professional
Quick and easy. Price was clearly communicated. They did not try to pressure me into additional services
The service was excellent!
Very courteous, great service.
I love the easy way I get in this store, I made the appointment and selected the tires 20 hours before and I arrived at the shop and they didn't have the tires I choose but the gentleman gets other ones better for the same price that I did miss while I was choosing. My car was ready in a record time of 1:25 hours I will never change this shop. Thank you for the kind personal you have there.
The manger there was extremely helpful and help save me and family some money
Frank and his employees, are people oriented personel first, and professional in their job. I always feel at highly satisfied and at ease when my vehicles are serviced by this shop.
The people are top nothc, they are polite, and know what they are doing.
I have used this Midas for decades! I have trusted their staff with all my vehicles, and my children’s vehicles. I know that they do quality work, for a fair price, in a timely manner.
I got my vehicle back the same day. The price was decent.
I didn’t have an appointment and called to ask about the availability. The manager Frank was extremely professional and when I brought my car in for service he remembered our conversation and had his tech check out my car. Ended up NOT needing new brakes (as the dealership said) but just brake pads. I also purchased 2 new tires. Price for all of the services was still better than the dealership quoted. The entire staff that came in and out of the office greeted any of us that was seated in the waiting area. Will definitely recommend this location to anyone needing car repairs.
The brakes is making noises when backing after the service done everything went perfect no more noises
The person checking me in went over and beyond the call of duty! It was my 2nd time there but with a new car, which I didn’t know much about. He showed me how to check the tire pressure and oil usage. He was great! I was in and out. Great experience!
Midas took me in after a failed appointment w a local tire company & demonstrated the highest professionalism and customer service. They got me on my way safely. I am very thankful to them. The work was excellent and the price was within reason. I highly recommend them.
Frank is phenomenal and the techs are exceptional in terms of taking are of my car.
Customer service was great and honest that’s what is so important to me being a woman I have been taking advantage of so many times its nice to take your car were you wont be lied to just to make a sale
Staff was friendly and honest. Pricing was very good. Work was prompt.
Customer Service is great
Service Is awesome , the people are friendly & they communicate the subject matter clearly & precisely, their price & Service is amazing,Glad to have this experience
My walk-in problem was addressed immediately, and the process was clearly explained. The Technician was very professional and friendly, and the task was quickly performed so I was back on the road fast!
Professional straightforward quick service
They got me in and out fast; fixed the problem with no problems.
Professionalism and accuracy
Frank and Mechanics are experienced and customer service focused. They clearly explained the problems with my car and provided a written estimate of charges. I am extremely pleased with my experience at Midas in Laurel MD.
Not knowing that the work required was going to take 6 hours without prior securing a ride home and having to sit there for all of that time with no options oe knowledge until after the work was started.
Very informative and quick
Excellent customer service, pricing g, location and the positive friendless. Frank & Joe are the best and I will be returning for all my automotive needs.
Price gouge, lied and said the car had a turbo. I just let him lie
Midas is the only place I bring my cars, the first, which I had for 20 years and now my new car which I have had for two years, never think of taking my car to anyone else. Best customer service, let’s you know exactly what you’re paying for, something you’re concerned about the minute you walk in the door; you have the choice!
The manager has always been helpful. I've been going to the location in Laurel for over 2 years and I have no complaints.
The supervisors should respond to customer service complaints in a timely manner to resolve any issues because customers are the reason why businesses are successful.
I selected a special being ran online and Laurel is one if the participating locations of booking an oil change at a discounted price but instead of the $29.99 price I booked the appointment for I was charged $69.99 for barely 15 minutes of labor.
The customer service is always excellent and personable. Questions are always answered and prices for items/services are always explain with options. As a woman I don't feel taken advantage of because I may lack knowledge about services offered.
The time it took. I was really hoping this would be 45 min max to change the oil but it was well over an hour, maybe an hour and a half.
The whole experience was wonderful everything was explained to my understanding.I will definitely be returning for more service,and telling my family about.
The professionalism and timely service.
Frank took very good care of me. I had to bring my car in based on work that was done back in Aug. Frank said no problem & that he would take care of it. Once the issue was discovered , he let me know & fixed the problem with no charge.
Frank was helpful and friendly. The communication was clear and I’ve always gotten good service in the past. Plus I can walk there from home.
The service Technician was very knowledgeable in what my vehicle needed, the amount time it could take to repair and estimated cost. He was friendly, accommodating and transparent.
The Manager Frank is very knowledgeable and can estimate jobs and deliver quickly
Courteous professional service. Timely service get the job done quickly which is greatly appreciated. Will use them again.
So far no issues. As a woman, I don't feel they are taking advantage (or try too)
Professional and experienced technicians.
Great service and customer service!!
Happy with the work. Price was about 50 dollars higher than advertised and wait was around 2 hours but overall statistics
Good customer service and vehicle serviced at time promised.
The man at the desk was very helpful.
The coupon for the oil change I was sent didn't match the type of oil change I get. If you send out coupons they should match the service for that particular vehicle
Because I've been going to the Midas in Laurel for years , 4 vehicles and the have always been very Honest professional and never had any problems with zthe services that was rendered.
Joe introduced himself Everyone else took part of my service from the explanation to the completion of the service. I was impressed. Unfortunately it was pricey but, I do drive a Cadillac. Thank you for my service . Frank, Joe, can’t remember the tall guy who checked me out! Thank you!
I get awesome service and advice everytime.
Great Professional Service. Very experienced technicians. Efficient diagnostics and work completion.
Friendliness and professionalism of the Senior Manager, Frank. His ability to diagnose and suggest remedies for your vehicle is outstanding.
Frank Thompson was professional and courteous. The technicians were professional and courteous. It is evident that they take pride in their work and will be sure to repair your issue. I went in for front brake pad replacement and ac repair. The ac repair and recharge was complicated due to two leaks, one which gave them a bit of trouble and was time consuming. I am glad I was patient and that they were able to fix it. Needless to say I am very pleased with the work as I am ready to remain cool in these summer months and my car feels brand new. Thank you to them all!
From diagnosis to fixing the problem without letting me know.
Frank was really nice and friendly and the gentlemen that changed my oil did it fast.
Very friendly associate. Frank stayed in contact with me the whole time.
The service I received was excellent. Every question I had concerning my car and the level of service I needed was answered and I was informed of what next steps I would need in the coming months. I was also giving adequate pricing for tires. I highly recommend this location for car service. Midas prices beat the high markup prices I received at Honda.
They did what I needed done repairing my muffler and he explained it very well and got it done like they promised
Frank is always helpful and takes care of me. I never feel like I’m being taken advantage of and the service is fast.
Midas always does great work. I will continue to service my vehicle at Midas, because Midas gets it right.
TBC's home office (Angie Luna and her supervisor, Mike) was instrumental in me getting warranty coverage of my old muffler; the Midas location did an excellent job in obtaining "hard to find" parts for my older vehicle; the mechanics at the Midas location did an excellent job installing my new exhaust system; the Midas location's price for an oil/filter change was an excellent value; I was able to utilize a Midas $30 discount coupon; the staff at the Midas location (Frank and Jesse) were knowledgable, friendly and easy to work with.
There were a few highly satisfied, what are you looking for exactly, all questions answered with highly satisfied? So what question in particular are you referring too?
The oil change was fine but less than 2 hours afterwards I had to return to the shop because my vehicle cut off.
Frank is always personable. Jesse is a great mechanic. I am always explained on proce and issue with my vehicle.
Frank and team are super nice and very accommodating to support my schedule
They do good work, and the mechanics are very knowledgeable of their work.
"First time ever at this shop. I had to get my brakes done which I did have to wait a while because they had to get the part, but once it came it only took a matter of minutes for the technician to install it on and have me on my way. I will definitely be c"
"I needed my car back New Years Eve. Frank had to drive to UPS in Baltimore to pick up a part that was promised, but had not arrived. I got my car back with a few hours to spare!"
I took my 2007 Saturn in for an oil change and brake service. The job was done in a timely manner. I see myself using them again. Great service.
They were very polite and knowledgeable
Thanks for the great much needed repairs for my car. Thanks to Mr . Frank Thompson for his spirit. Thanks to the mechanics for their service.
"My muffler fell off and this shop had me all ready to roll out in less than 2 hours! Their price was incredibly reasonable, very fast, and Frank was an absolute hero to work with! "
Taking your car to a shop for unknown repairs can be quite stressful at least it is for me. The employees at the Washington Blvd Laurel branch made my visit stress free. They were very friendly and took the time to explain what was wrong with the car and
"From the very first time I visited Midas, I was greeted with a smile from Frank (mgr.) and Jesse has always given me Top Shelf Service. They're always professional and keep the waiting area and bathroom very clean. I highly recommend them!Satisfied cust"
I went in the shop (midas laurel on Washington street) for breaks work. My appointment was at 10am. The team at this location exhibited poor customer service. They had me sit in the waiting room for 3hrs with no communication and no updates (except when I
"I drove my Honda Accord into the shop because it was making a loud noise. To my surprise, the clerk called me and reported that someone stolemy catalytic converter ( sawed it off) and the cost of repairing my car (replacing the catalytic converter and brak"
Excellent efficient service. Will be returning for future service.
"Manager Frank and the techs are always showing appreciation for customers patronage with courtesy, efficiency and professionalism. I wouldn?t go anywhere else for service on my Durango!!"
"Manager Frank and the crew are courteous, efficient, professional and they listen to the customer and show appreciation for their customers business!! I wouldn?t go anywhere else!!"
Of course it was AMAZING as always!!
Change of tires done as promised
I received quick and pleasant service
I am always satisfied with the skills of each mechanic. I hold complete trust upon bringing my vehicle into Midas*
Frank is so welcoming, service is excellent..
Professional management and service!
"As always, Frank and the expert techs at Midas, did an excellent job servicing my 2002 GMC Sierra."
Very thorough work, excellent customer service, great location and my car is driving very smoothly
They really need to require that customers and employees wear face masks while inside their facility.
"The professionals at this shop headed by Frank Thompson, have maintained my 2002 GMC Sierra in mint condition. The mechanics service and treat my vehicle as if it were there own. Kudos to the owner, Frank and all the mechanics at this shop."
Scheduled an appointment online, however had to wait 2 hours just before they finally brought my car inside. Spent 3.5 hours there total for an oil change, compared to the 60min they advertise.
It was awesome! I enjoy the customer service at Midas
Very quick and simple. Polite staff and will be going back regularly!
Quick and easy. Nice customer service, in and out in under 30 minutes. Highly recommend.
Good, quick service. They guys are friendly and professional! I get all of my cars serviced at this location!
"When I need help, I go to Midas for my car needs. Frank is always at the register to assist me and the mechanics are always nice and friendly. This time Brian and another gentleman worked together to repair my car. I love the assistance and care that I rec"
"The mechanic Jesse, in Laurel goes beyond. The best ,honest, highly experienced mechanic ever. I highly recommend. "
Muffler on in 1.5 hrs. All good.
"I recently took my 1991 Hyundai Excel to the Midas in Laurel, MD, because the muffler was sounding louder than usual. The service technician found a hole in it, and it needed to be replaced. Unfortunately, since it's an older car that is no longer made b"
No problems with the serviceI've been going there for the truck since the dealership tried the fix a non issue..
"Service is not only the quality of work each employee puts out, but it is also the dedication and attitude.Thank you. Please acknowledge the employees for their dedication."
"Great service, timely matter. They always make sure everything is done and if a repair is needed they take the time to weight an estimate for repairs "
Perfect example of professional workers
I feel so appreciated every time I come in for service. They treat me like family and that is why I come in again and again.
"Great job, fast and Friendly., well mannered."
"Mr.Frank and all the crew work hard to ensure the best service, no matter how small the job. Very respect, friendly, and patient with the customer."
The staff could?ve been friendlier but that?s not why they got 1 star. They didn?t reset the life of my oil so I totally freaked out when my truck said that it needed a transmission oil change now when i?d just gotten one.
Excellent brake service, the warranty is great on the job
Great service, they were fast and efficient
"This Midas location is very untrustworthy! If your going to have work done to your vehicle here, make sure you keep an eye on the mechanic doing the work! I went there because one of my exhaust support hangers had rusted off & needed it put back on. Frank "
"This shop is the most fast and professional of all the places I've tried. They treat you like a friend not just a customer. Everything was explained clearly so I felt comfortable. The work was completed on time while I wait. And knock on wood, no problems "
"SAVE YOUR TIME, MONEY AND ENGINE. THEY ARE SO UNETHICAL THEY KEEP DELETING THIS POST. "
"I paid for an oil change at Midas, two weeks later the engine locked. My oil was changed 3 months prior to that. My car was checked at the dealership for a recall two weeks after the last oil change. There were no leaks. My engine was fine. MIDAS never cha"
Excellent service it was in and out with no problems at all.
Fast and well done with maintenance
Excellent and service was fast and done well.
Frank and Bryan are the best. They make me feel like family. Service is awesome and they give great advise.
"I wouldn?t trust my 20 year old RAV4 with anyone else, not even Toyota...Frank and his professional side kicks are top notch"
Car was ready early Great Job!
Great service, mechanic got everything done In a timy manner
"They are great, provide excellent service in a timely manner. I have taken my cars there for years!!"
I find the work performed on my vehicle is first rate. That is why I'm always returning for service.
"Frank, Jesse, Brian, and all the other guys here are great! I take my car there for everything. Had a Hi-Performance clutch put in , Flowmaster exhaust system, and every oil change for my car. This is the place to take your car for all it's needs!!!! highl"
"Frank and Jerry were great to work with. The technician did an excellent job converting from single exhaust to dual. This required some customization cutting an opening in the bumper for the second tail pipe, the technician created his own template and the"
I would like to make a formal complaint . On August 3 at 8:30 PM I know the shop was closed but there was two bay doors open . So I pulled up and parked in a parking spot approached one of the open bay doors and asked could I ask a question or get a bu
We just moved to Annapolis and we come to Laurel to get our cars fixed great service mr. Frank is one of a kind
Very unprofessional. Anyone that's needs fleet service this place would not be a option employees don't know how to enter the information in the system only the manager. Return day two manager not Available doors lock past 7 30 am when asked employee ther
Very unprofessional. Anyone that's needs fleet service this place would not be a option employees don't know how to enter the information in the system only the manager. Return day two manager not Available doors lock past 7 30 am when asked employee ther
Pleased so far with the repair work.
Frank went against my wishes for services to be performed. This ended in me having $2000 of work completed at one time and the brakes still did not work properly.
Took nine hours to change breaks and rotors and my car was the only car there smh
Great experience! Staff very friendly and took time to explain all work prior to being completed. Will use their services again when needed!
"I had midas put a whole new engine in my 2006 denali, after driving it for 48 hours she began to overheat, rev, an not grab gears. I took it back to midas who now wants to make me deal with a damaged transmission due to low tran fluid, cooling fans that we"
I had a good experience today. All the people working there were friendly and professional. I was asked if I needed a ride home. They called when the work was completed and I did accept a ride back to get the car. I will be going back for future work.
