The professionalism, knowledge, and courtesy of the check in manager.
Very honest and straightforward service. No gimmicks and also felt armed with the information that I needed to make a proper decision. Did not feel pressured to make a decision that benefited the location.
Good service thorough checking on the car
Convenient location to our home. Also excellent service
Matthew does an excellent job as manager at Midas East Falls Church in Arlington. He's knowledgable, explains very well what the car needs at the moment and doesn't push for unneeded services. I keep coming back to this Midas location because of the outstanding service him and his team keep delivering.
Quick service, friendly staff
Amazing customer service- 6730 Langston Blv. Arlington Va
Matt & his team provided outstanding service, and I will be highly recommending his store to others! He was professional, courteous, efficient, and offered expert advise about my vehicle. What stands out the most about Matt is his honesty and genuine desire to help. This kind of trustworthiness is rare in the auto repair industry. That's why I am now a loyal new Customer and will be returning in the future!
mathue the manager got me in and out quickly at a good cost and was friendly
I had a muffler replaced, which was under warranty; and I thought the labor cost was high.
Matt at the check in desk is fantastic! He explains all the required maintenance items very well as well as all the options for correcting them. Matt is the primary reason we go to this Midas for all our car maintenance- we trust him and his advice for our family vehicles.
The customer service associate helping me was incredible. He is a huge value to your company. I believe his last name was Niaz. I was there Saturday afternoon and he was the manager on duty. Great guy. Explained everything. Fit me in without an appointment and got me going quickly too. Customer representatives like this make commerce fast and easy.
Didn’t take coupon even though address of store was on coupon
friendly quick service to repair a slow leak in a tier
Mathew was great, very personable and answered all of my questions. I didn't have an appointment, and he got me in and out on the same day. Very good service, and I will recommend to anyone who asks.
The customer service team was excellent and responsive!
Dont tell me a flange kit costs 399$ and then refuse to refund the difference when I find out from another employee it only costs 99$.
Just drove in with a flat tire and they fixed it right then .It was great and really bailed me out on New Year's Eve
Very friendly and good work. I wish they would have called to let me know how the service was going. He said he would but didn’t.
Polite customer service, expeditious, approachable MIDAS associates, well explained, excellent follow up
They where extremely helpful and really assisted us when our car broke down.
Although the shop was busy the manager conducted a safety inspection after completing a job so I could be on my way. Very, very thankful.
Matt was very helpful in selecting our tires. Car was ready when he said it would be.
The staff was very friendly and repaired the vehicle in the estimated time.
Because they didn’t try to give me a whole new muffler.
Overall the visit was good. I would have appreciated better communication about the status of my car. I dropped is off at 9am then didn't hear anything about it until I called to check in a little after 4pm. Also, I specifically stated that I was feeling a small wobble, but want to go ahead and rotate my tires. It was mentioned that that MAY fix it, but if not I should bring it back to re-rotate at a $50 charge. I felt it still when I drove my car out. I checked the tire pressure before contacting the shop again and found that my right front tire was inflated about 6psi more than the other three tires. Once I corrected that, the car drove great. Inflating all four tires correctly seems incredibly basic and a bit odd that it wasn't correct.
I was kept in total contact as my vehicle was there been service
The associate was very informative; and sugested adiitional work thaty could be performed in the future. We were pleased with the service.
I brought my car in 15 mins before closing because it burnt out on me on the highway on my way to work and they took my car in to check it out no problem and also kept the shop open for me to wait until my uber came to pick me up. Matt was so warm and kept in communication with me the whole time. I dropped my car off on Friday evening and it was ready Tuesday morning. 10/10 customer service experience!
The entire experience was smooth and easy. They were up front about the services and not pushy at all.
Very prompt, professional, and courteous service.
everything was great, but I paid a lot for the battery replacemth 300 for inspection of the electrical system and the battery seemed about $50 Too much.
Matt, at the front desk, conversed with me several times about the potential problem with my vehicle. I dropped it off and it was fixed and back to me in 24 hrs. Cost to fix was inexpensive and I drove away a very happy customer.
Matt was extremely helpful & friendly. I had an urgent problem with my brakes. This location was able to assess the problem immediately.
Speed and quality of service.
The issue was different than what I thought but Matthew explained it well. When there was an add'l complication, he thoroughly explained that also. Rode like a dream after it was fixed.
Fast, fixed problem and friendly service
Charged $35 plus tax to evaluate needed exhaust work. This cost was not mentioned on the phone. Also was told full exhaust from muffler to tailpipe needed replacing when only muffler did.
Emergency brake problem was diagnosed immediately and was explained . Associates were able to get required parts that day and completed the entire job by end of business day. Able to pick up car when shop opened the following morning. Everyone extremely courteous and professional.
Really enjoy dealing with Matt. He makes it easy to schedule and explains the services being provided.
The manager knows we are repeat customers and treats us with respect and courtesy. He knows our vehicles and gives what I believe are honest recommendations. He is professional and competent.
Matt was the most capable and friendly mechanic we've ever met! We had an emergency with our car and he was so reassuring. Although this location is out of our way, we will bring our car back to this location whenever we need anything. We cannot overstate how happy we were with Matt and his service. Thank you.
Friendly, thorough explanations
Had a small repair nessassery for the car, I was charged 57$ not 100 or 200 and it was done quickly
Great customer service. Very friendly and fast service. Managed to work on my car without an appointment
I called 4 different tire shops and you were the only one to answer the phone. I was able to bring my car in for new tires that morning and service was done within 2 hours. Very satisfied.
I had a tire emergency and Matt Niaz, the manager bent over backwards to help me because I live out of town and was driving back to NJ the following day. He communicated frequently with status updates, made sure his colleagues also knew my situation and was very kind and helpful, as well as professional. The whole team was outstanding.
the staff was amazing! I called to schedule an appointment and Matt took my call and listened to my needs. He walked me thru the entire process of what he and his team would do to diagnose the problem, gave me some ideas on how they'd repair the problem along with an estimate on the time and cost for these repairs. He's a great dude!
Clear, fast service w/out any problem.
Matt is very professional and The crew at Midas do an excellent job.
"Great service as usual. Matt communicates well, takes time to answer questions, and is very professional."
Not to the fault of the employees by any means, but after paying for a break inspection, they weren’t able to pin down the reasoning for the squeaking brakes, but did let me know that it was safe to drive. Could be cheap brake pads from past service, but the noise will drive me crazy
Matt is a terrific manager. He called to tell me what he thought the car needed and asked if I had had the brake fluid changed. When I told him I had no idea, but the records were all in the glove compartment, he asked permission to check the records. He said he didn't want to do a service I didn't need. Some people would just do the service and charge you whether you needed it or ot. I appreciate Matt and his honesty and great work!
Not charge a $35.99 fee just to put the car on the rack to see what I told the service writer was and how I wanted it fixed and would not give me an estimate or a range of price to do the work. So I relented and paid the $35.99 and when the fix was overly complicated and too expensive ($400.00) and trying to warn me that in fixing the tailpipe to end muffler warped flange they would probably disturb the cataletic converter to tailpipe gasket and have to replace that gasket thus shooting the price up another $400.00 !! I suffered the $35.99 fee and took it to my mechanic where they agreed to do the job for $226.94 and that there was no way they would disturb the converter to tailpipe donut gasket !!
"On Aug. 27th, my passenger side rear tire blew out during a severe thunderstorm with flash flooding. Upon calling Midas to find out whether or not my tire size was available, I was immediately provided the phone number for an affordable towing company to a"
Ive been to the Lee Hwy Midas several times for help. They always take good care of me and don't rip me off. Matthew Niaz was especially helpful and conscientious!
I had them put on an aftermarket muffler they perfected all the pipes and made sure everything was in perfect condition great job overall I highly recommend you come to this location best shop experience I?ve ever had
"Excellent service, I'm very satisfied!"
Excellent customer service
"It was quick , very professional. Thanks!"
"These guys are fabulous!!! I brought in an old project car, a 1974 Buick that needed an exhaust rehab. They fabricated the exhaust since original parts are not longer available, just like the shows you see on Motor Trend! And finished the job for less t"
"needed a new battery and was there when the location open. They were very helpful in replacing the battery, checking the follow-up charge and were incredible helpful and pleasant in doing so. Great experience"
Price for both parts and muffler and brakes was way too high. I plan to do the work myself at less than half the price of just the parts alone.Verbal price quote for parts and labor was not on receipt as I requested.
Called in and Midas was more than happy to have me come in right away. Only 45 minutes later my problems was solved! Would definitely recommend to family and friends!
Quick check, but they charge a minimum of 30min
"Did a great job, reasonable price, my car was back on the road the next day. "
I was charged $49 for less than 10 mins of work and I come here all the time. I will not be coming back if this is how I am treated.
Great place to go to to get your car serviced. Friendly staff and very quick process.Will be coming here for all my future oil changes and small service needs
Honest mechanics ! Never try to add services that you don't need. Reliable and fast and good prices.
Good quality honest service!!!
"Great, fast service with good price."
"My car went in to replace the A/C. Six days later it was finally ready. When they removed the left headlight to access the A/C, the internal structure of the light crumbled. The first headlight ordered/sent was for the Aveo sedan??but I drive a hatchback. "
Charlie Brown and his team did a great job assessing the problem with my exhaust and provided great turnaround time. Easy to schedule appointment and great communication throughout. I?d return for other service here!
Friendly. Fast. Reliable. Thanks for the service!
Very customer oriented. Efficient. Each time they completed the work in less time than projected.
I believe that amazing customer service is what keeps people coming back and that is exactly what this place has!
I came in for an oil change before going on a trip out-of-town. They checked the car over and found a nail in one of the rear tires and that the valve cap was frozen on the other. I took the car to FS and the tire had to be replaced under warranty. The o
"I returned to Midas Arlington after having exhaust work done several months ago because my ABS dash light was on and message center gave me a service warning.Counter staff explained the diagnostic process, and after the problem was identified he scheduled "
Price was approximately $220 les than quote from dealer. Service was quick and very professional.
I had an very good visit here. I stopped here for a reason just because they were next to where I got gas. Not only did they tell me what was wrong and showed me the problem. Because I was a thousand miles from home they got right on getting the parts need
Charlie is a good dude.Thanks
Midas did a great job fixing an electrical problem that my other shop was unable to detect.
"This Midas has been a great help, able to be flexible to accommodate my schedule and willing to take care of small issues without charge. Highly recommend them."
Charlie and team were really helpful and got me the best deal for my tires. The guys were great!
"Charlie and his team have helped me out of automotive jams a couple of times now. They are courteous, professional, and fair. I will keep bringing my car back. "
"Charlie Brown, Store Manager took advantage of my being in a tough situation to make money while simultaneously acting unprofessionally and being dishonest on occasion. TAKE YOUR VEHICLE ELSEWHERE."
"Called ahead to drop off my car before 6:00 PM Friday to ensure Saturday service on my muffler. Showed up at 5:50 PM... doors locked, shop closed. Guess not. "
Excellent and quick service.
"I had driven to Washington area for day.. At 4:15 pm on Saturday, with a three hour trip ahead of me, multiple check engine icons lit up my dashboard. The staff at Midas went out of their way to help me. They checked the codes and found a solution that a"
Had to get a new tire to replace one that had a nail in the sidewall. Everything was done correctly and on time. A good experience.
Friendly folks who provide service at an honest price. Local biz that I'd recommend!
Can?t say enough great things about my visit. The manager took the time to look and assess each tire. He researched and asked a colleague for a second opinion before giving an estimate. I compared the estimate with other providers. I realize the other pric
"I went for oil change & mechanic foundthat o2 censor code (PO139?) needswork/replacing(?). Your cost would be$150., front desk man said, and would take 2 hours. I'll set up appointment.You should restore having a variety ofmagazines in waiting room, even"
Chris tried to sell me as much unnecessary work as possible. Tried to tell me things were wrong with my car another shop said were fine. It was a new story every time.Couldn't even get a tie rod end off and forgot to put one of the bolts back on. I'm sure
Took less time than expected and price was fair.
