The availability and use of the courtesy car was great and very helpful to have while the team worked on my car. The customer service was great. The staff were patient and helpful and explained everything to me. They worked with my warranty company and finished the job in a pretty timely manner.
My car needed a new control arm with ball joint as the steering was about to fail. The team was highly communicative and offered me a loaner car for the duration of the work. After the work was completed and I drove it for a week the new part began to fail. I brought it back in and the replacement of the part was done in a matter of hours with no charge and no inconvenience to me.
Because they mention me by name and just the friendliness of everyone
Melanie (or Melody) was so friendly, as was everyone else. They had my appointment, communicated during the day about the inspection and needed work, and got it done on time.
I was not notified when the work was completed. I had to inquire if the work was completed.
Someone cut my exhaust system in an attempt to steal the catalytic converters. I called Midas and was told to bring my truck right in. Midas was quick to provide the repair estimate and pictures for my insurance company. Once the insurance company gave the go ahead my truck was ready in a few hours.
I was traveling out of town when my car started making concerning noises. I had no appointment, but they were able to squeeze me in. Service was handled quickly, causing no delays in my travel plans! Staff was very kind, from scheduling, to maintenance to check out, everyone was fantastic. Thoroughly impressed and immeasurably grateful!!
I have been going there for a number of years. When I arrived and got out of the car the salesperson greeted me by name.
I was told that my rotors and brake pads had to be replaced because the dust shield was rubbing against the rotor and forged a groove in the rotor. I brought my vehicle to Midas a year ago for work on this same area. There has not been any other work on that wheel. Once I told the associate that they were the last ones to work on it, they never mentioned it again. I am surprised Midas is not trying to right their wrong and is instead burying their head in the sand.
Fast and convenient appointment scheduling. Friendly staff and fast service.
dont overbook. i made and confirmed an 11am appointment. the car was not looked at untill 1. i was told that it would a couple of hours to do the work, it took four. two days later, the same problem arose, indicating that the problem was not resolved for $1,900.00. a little annoying.
My appointment was for 2:00 PM. I arrived about 1:40 PM give or take. At approximately 2:15 PM I heard my 1st name called and I was really not sure he said my name. I got up and walked over to the service desk and asked if he called me, which he did. He said my car was ready. I had now and hour to kill before I headed to the restaurant where my daughter works. So I stopped by the Va Museum of Fine Arts where I used top work and visited with friend and then to my surprise the restaurant had opened up an hour earlier because of Mother's Day celebrations. so I had dinner earlier than expected and got to visit my daughter before the restaurant got super busy.
With an appointment, it should not take 4 hours for service. Other people arrived after and left sooner than me.
Got on and out fast. Only scheduled. Day before I needed service
I’ve used this Midas multiple times and keep going back bc of the great customer service. Sometimes I feel prices are high but worth it to take it somewhere I trust.
excellent peopleexcellent service
I made an appointment for an oil change for 9am on Saturday. After calling multiple times during the day and being told my car would be ready soon (it wasn’t). I then received a call that it was ready 15 minutes before they closed. I was informed that they were also closed the following day so I had no way to get my car. Why make an appointment if this doesn’t ensure a timely service?
They added an unnecessary service that i did not ask for and i had to pay for it. “your car takes this” my car did not NEED that.
I did not like the fact that when I asked about the price of the recommended repairs I was given only a total price as if they were trying to hide the individual costs.
I was not pleased that they insisted the tire could not be patched because they said the hole was too close to the side wall. So I had to get a new tire when the tire was only a was only 13 months old. They based the wear on the mileage instead of thread wear. They gave me a credit of $40 + dollars towards a new tire. It cost me over $200. I was on my way to the funeral of my younger sister in Pa.. This tire situation added to my grieve. I regret I just did not have them just patch it and I take a chance. The woman said I would be back in 5 minutes. The hole was in the last inner thread towards the center.
Work was completed in a timely manner with kind caring staff. The only difficulty was with the Valvoline Perks Rebate that I was given. When I attempted to redeem the rebate, I had a great deal of difficulty with the Valvoline website and when I ultimately called Valvoline to straighten out the confusion, I was told that the redemption number that I was given was not valid.
I always have a great experience at this location
As usual, easy to do business with, friendly staff, good mechanics, loaner car
Friendly and knowlegable staff, safe and comfortable waiting area
I took my car in for an inspection sticker and the people there said that I need to change my brake lines and a light for the inspection sticker and it was gonna cost 750 so I said no and took it to another shop and they said the lines were fine and the light they wanted to replace wasn’t even out bunch of scumbags
Midas has a comfortable waiting room. The staff was friendly. I think the coupon that you get every other out change offsets the price, but only works if I actually remember to use it.
Everyone is always so pleasant and nice. They take the time to explain things and always greet you with a smile. And I never have to wait along time
Very easy experience! Staff was friendly and helpful. Car runs great now.
The staff were exceptional and the facility was immaculate.
friendly well informed staff. britney is terrific. quick honest service. quality work. fair price
Fast, friendly, accurate service
Friendly and flexible staff. Good price.
Each time I go to the Miodas on the Boulevard I am treated exceptionally well. The facility is immaculate and the work by the mechanics is always top-notch. Highly satisfied.
My only complaint is that the oil change cost over $100 with tax! Most places charge half that. I'll take partial responsibility because I didn't specifically ask the price when I took my car in. But I wish someone had told me in advance how expensive it would be. My car is a 2018, low mileage (under 35,000 miles), in good shape, and required nothing more than an oil change, The lady who checked me in and out couldn't have been nicer and more friendly. But the final price was a shock.Just thought of one more thing -- Before I left I asked if they had put a sticker on the windshield indicating when my next oil change was due and the answer was yes. But in fact there wasn't a sticker and now I don't know when I need another one. When I expressed surprise at the cost the clerk said since I don't drive a lot I probably wouldn't need to bring it in for a year! That doesn't sound right to me.
Pricing was surprisingly high for an oil change, although I would understand a light upcharge as you do go above and beyond I can't reason with paying over $100 for an oil change.
Staff were efficient and enthusiastic. Customer waiting area was comfortable -- thank you for the Keurig. And I could watch service to my car through the huge window.
Awesome staff and great loaner car! Caught stuff my dealer ignored!
I am consistently impressed with the superior customer service. I always feel confident that the service technicians are the best in the business and my vehicle is getting the best care. I also love the comfort and cleanliness of the waiting area as well as having the option of using a loaner car if need be. The complimentary coffee is an added bonus. Thanks Mark, Brad and crew!!
There seem to be technical issues while singing up for the 90day payment plan. I asked to do it myself and got it done in a single swing. Here at experience though.
This Midas location is now my go to for car service. They are friendly, on time, courteous and always get the job done at an affordable price. My vehicle is older and has a lot of miles and they always keep me informed on how to keep it on the road!
First time at this location since I moved back to Virginia. Staff are very nice and worked me even though all my records were at a store in Ohio. Services and recommendations were great. Car runs smooth and I can definitely tell that the reasons why I went there that morning got resolve. Love this place and I am definitely going back for my next oil change. Ooh by the way the coffee was good too lol.
My vehicle was picked up, serviced and returned. All staff was friendly and caring. A triple A plus to all at Midas who helped me in caring way.
Great service, friendly help, very convenient, love their community concern
The customer service was excellent. Everyone was super friendly. They were able to get my car inspected quickly when all the other places were backed up for weeks.
Not damage my vehicle while it is being worked on at midas. Also give Britney a course in friendly customer service.
I like the waiting area, I like the location, and they put in wiper fluid just because they noticed the light was on.
good folksgood diagnosisgood servicfair price
Very professional, and no one tried to overcharge me for extras, assuming because I'm a woman I must be ignorant about vehicles. I usually ask my husband to deal with having my car serviced for that reason.
Because the staff called me my name, and then drove me to work at the VMFA.
Easy of making reservation online. Check in and check out process was seamless. I love the text message with the inspection info and photos! Really showed the need for the additional work recommended.
I love this Midas! Everyone here is so great.
The price is a little higher than some place.
The customer service reps were polite and courteous and let me know about what to expect next time. They offered me the use of a loaner vehicle for the upcoming services!
Prompt professional courteous
Everyone was courteous, they were incredibly quick and efficient, and they gave me the cheapest resolution and didn’t try to sell any other services or products.
Had a State Inspection completed, and that was fine and done quickly. The check-in process was horrible. I pulled into the check-in area a few minutes before my appintment time. Three employees were sitting there, none got up to help me. I left my hazard lights on and went over to the desk, there was no other customers around, none of the 3 employees were on the phone. I got a quick 'hi' and then silence. I explained why I was there and got silence. I then stood there and stood there. "Excuse me?" 'Oh, just give us your keys. There's a waiting area through that door.' Honestly, if my schedule allowed me to get this inspection done at another time, I would have left. After visiting the waiting area, which was very nice, I went back out to ask how long my service would take. Walked up to the desk, 2 employees sitting there now and silence. "Hi, wondering how long til my car's done?" 'An hour 15'. Ok, cool. 30mins later got a text saying my car was ready. Awesome. Check-out was similar, walk up to the desk, silence. Handed over my credit card, got my receipt and card back with a quick comment of 'I need a coffee'.
Very professional service. Waiting area was great.
Brittney was absolutely fantastic. She scheduled me for an appointment super quickly and was great communicating to me about my options. I was so happy to have my tire taken care of so quickly.
They made it easy to take care of a much needed inline CAT replacement on my 02 vette. I called on Friday and they were in and out on Saturday and gave me a loaner too. They allowed me to see the problem for myself and were transparent about the fix. Also appreciate that Chris Took the time to straighten out my tailpipes as well. Great Service from beginning to end.
The front in alignment still offEven after they tried to fix it the second time
Reliable repairs, straightforward communication, coupons
I can always count on it being painless. Easy to get the truck inside, quickly greeted by an associate. Make a cup of coffee in the lobby and relax. Out the door before I know it.
good people, good service, reasonable price and great values held by the company.
I got a battery replaced, however as I left my car started stalling and jumping. My girlfriend used the car later that day and the car stalled and jumped and caused her to hit the pillar of our parking garage. Furthermore, she stalled out in the middle of Broad Street. Turns out the technician forgot to reset the code or something for the battery. Would like some sort of refund or compensation for this issue since now I have to get a paint job and it was a deep scratch and won’t come out.
Because they give me a loaner and it is there for me.
Everything was super easy and transparent. Nice clean lobby with lots of amenities if you choose to wait. Night drop off is a plus!
The employees were very kind, and the simple service I asked to have performed was performed satisfactorily.
I really like I got the message where they took pictures and let you know what is wrong with your vehicle I will be back to the location
They got me going fairly quickly. Other issues I had with vehicle was explained and presented to me very well. I appreciate all there help!!
The associates were very friendly and made the process quick and painless. I appreciated the cleanliness of the location and the refreshments they had in the waiting area.
Love taking my car to have all of its work done. People are friendly, love to support a local business owner and love the work that Mark does for the community. Was able to drop food off in their bin right in the waiting roon.
facilities were awesome, clean and spacious... the 2 front desk attendants were smiling and out going..the auto tech - was friendly and smiling... SMILES go a LONG way !!
I don?t know what happened but my stereo was working before the oil change. I called and got transferred around after 2-5 mins of pulling off. Nobody knew what happened and was looking at me like I was stupid. A $200 boss stereo just blacked out from only
They loaned me a free car; very responsive; moved my appointment up so the appropriate technician would be available to work on my vehicle.
I went in for an oil change and my annual inspection. They found an oil leak during the inspection, so they asked if I wanted a diagnostic. I said yes and they came back letting me know that I would need to replace a few parts. Unfortunately the labor costs were too high for me to afford even after the associate tried to help by pointing me to different financing options - one denied me and the other did not offer enough credit to cover the full cost of about $2k. My credit is pretty bad! Thankfully they did not press me to make the repairs and passed my inspection without it. I wish I could have afforded to support the business more - this is an excellent Midas with a very knowledgeable team. I haven't seen any bad reviews besides on people complaining about the cost. If they want a cheap and bad job done, they can go somewhere else! They even let me know to keep a close eye on my oil level since I opted not to repair. I am hoping one day soon when I have more money saved up, I can return to get that oil leak looked at again. Thanks for the great experience!
Your service reps are incredible at the Arthur Ashe location in Richmond Virginia. They should be recognized for their empathy and skills!
Everything was great appointment was on time and time of service was as expected.
The service was great... super-friendly team
Got me in and out super quick for a reasonable price. Really professional & thorough with the service & explanations of findings & recommendations. Also really clean and very nice waiting area and staff :-)
Customer service is great & they always get me in & out with out a long wait
I had a tire problem and they let me use their car for three days while I was waiting for the correct tire to be put on my car . WHO DOES THAT ? MIDAS THAT'S WHO . Thanks again Midas .
I had a tire problem and they let me use their car for three days while I was waiting for the correct tire to be put on my car . WHO DOES THAT ? MIDAS THAT'S WHO . Thanks again Midas .
I had a tire problem and they let me use their car for three days while I was waiting for the correct tire to be put on my car . WHO DOES THAT ? MIDAS THAT'S WHO . Thanks again Midas .
I had a tire problem and they let me use their car for three days while I was waiting for the correct tire to be put on my car . WHO DOES THAT ? MIDAS THAT'S WHO . Thanks again Midas .
Meeting my expectations and then some every time.
Midas always gives me great service I'll be back soon
"Super nice people fixed me up with no apptWaiting room was a great place to hangNetflix, coffee and art books "
"I had a ""Low Tire Pressure"" light come on while driving to RVA. I drove to Midas on Boulevard without calling or appointment and they had my car up on the rack within 5 minutes. Both the service advisor & mechanics were extremely helpful, friendly and kn"
"We called in the morning to book a slot for an oil change. When we came in for the oil change, they were immediately ready and it was super quick!"
"Everyone was so helpful, especially Brittany! They got my car fixed quickly and lent me the loaner car for a day while I was waiting. Excellent service!!"
" I got a free loaner, the work was done for a good price and they even called to tell me I forgot my parking pass. Would definitely go back. Quick and friendly service. "
Ashley and team were highly professional and provided excellent service. The online appointment setting was easy. The team in the garage was welcoming. Great work
"I've been using Midas for my last few oil changes. I like how easy it is to set an appointment, and how well they honor that appointment!!! They are friendly and easy to work with. Having Saturday hours makes it simple for me to get it done. Thank you "
"I realized I had an issue with my signals, working off and on. They diagnosed and fixed the issue without a bunch of charges for diagnostics. I was very pleased and will continue to trust the folks at Midas on Arthur Ashe blvd.Thanks team!!"
I just wanted to say thank you so much to Daniel he made me feel important and not make me feel like didn't know what I was talking about. I don't know anything about cars and he took the time to educate me about my car and not make it feel really stupid c
Everyone on duty did an excellent job.
Been here twice and both times I?ve been met with super friendly and helpful staff. One time they didn?t even charge me because they took a look and determined I didn?t have any problems to fix. Will continue to give them my business for sure.
Service went smoothly. No long waiting. Car running better due to service.
Friendly and fast service! Appreciate the help
Mr Daniel did an excellent job and provided excellent customer service
Thanks to the crew on Saturday that took extra good care of us I greatly appreciate everything you?ve done for us.
Mr Daniel did an excellent job and provided excellent customer service
