Being kept upto date on delays so I could plan accordingly. Friendlier staff. Timely complete
Completely satisfied with the service provided in a timely fashion and with integrity.
They went with a cheaper product that quit working 2 days later.
As I was driving home I still felt a bit of the shudder in the steering wheel they said they got rid of.
We were traveling from out-of-state and had problems on our pick up truck. They got us in quick and fix the problem.
Patrick was Honest and friendly. And went out of his way to give me great quotes to get my car fix,in such detail.Will definitely return as customer when in need
Everything is very professional!!! Complete information on the work is provided. for details And also the manager sends an email notification about the work,,, everything is honest and transparent!!! you guys are great 👏
The service was done quickly, they informed me of everything the car needed and they only did the work I asked for. They were very forthcoming about what was necessary and there was no pressure to do unnecessary things just because they were expensive.
No hidden messages, you sign for what is going to be done to your vehicle before it is done. They explain it very well.
I have a vehicle with over 200,000 miles on it -- went to Guide Meridian Midas for front brake replacement job - highly professional; no unnecessary add-ons; flexible scheduling and thdy took me right on time. Final total very reasonable and competitive AND $30 under original estimate. Most importantly, I drove away snd flawless brakes! Provided service and cost that you "hope" to experience. Job well done.
I was greeted warmly even though I was a little late. I was listened to when I described possible problems they may find. I was quoted a price which was reasonable. I did not feel pressured or shamed for my vehicle problems. My car was ready when I returned. I was given pictures for concerns that I can address. I was sent text to address how the service was going.
Highly satisfied and will come again.
People are so rude, don’t do what I asked for, I am the customer, I am willing to pay for the service, they don’t provide the services I asked for
staff was very nice and informative
Even though they were extremely busy, it had no impact on my appointment not scheduled, and it was done nearly 2 earlier than I expected.
Done the job very professionally
We have used this MIDAS store multiple times in the past and have always felt that they do a thorough and professional job. Good communication and fair pricing.
Staff took care of my needs without trying to upsell a ton on things I didn't need.
The associates there were extremely helpful and communicative. They clearly summarized the services they performed and explained some concerns that I should focus on in the near future. They were very friendly.
La atención fue oportuna y el problema fue resuelto de manera rápida. El tiempo de reparación fue excelente y el precio bastante bueno. Adicional recibí consejo e instrucciones para completar otras reparaciones que consideran muy importantes
Awesome service. Very patient when explaining what is going on with my vehicle and friendly atmosphere.
The shop was so busy that I had to make a long trip back to pick up our car. No fault of the shop. Everything else was fine. The shop is understaffed but are very helpful and efficient.
Efficient helpful and were great sports with me bombing them with questions. Very patient.
Been taking my vehicles here for a few years now. Extremely satisfied with the service and value.
The report after the work was done said that 1. my horn wasn't working. 2. My battery is not dependable and should be replaced.Had I not received this information I would be eventually stranded. (It already happened recently) so I called NAPA and the battery is to be replaced for free.
They communicated well and were very simple in telling me what was needed from me. They also got the job done in an hour.
Kevin was friendly, professional and clear with all communication and issues that arose. My wife and I have been going to this location for nearly 6 years now and have had nothing but amazing experiences.
The guy at the counter named Kevin at the Bellingham location near the mall was awesome! Super friendly and kind. Explained everything thoroughly and was very helpful.
Manager listened and communicated the best options to fix the head lamp.
kevin was very helpful even made sure i got my warranty replacement for my battery. He also made sure i knew what else needed to be fixed on my car.
Pleasant treatment, convenient location and satisfactory service.
On many occasions the wrong part was ordered,and twice installed the wrong part one occasion the installation of the timing belt was installed incorrectly and caused engine damage
Fast service let me know about air filter super friendly staff Great to get back to work on time.
Friendly & efficient. Job was completed in less time than anticipated. Thank you
Strong communication skills, told me exactly what was wrong with me car when I never asked them to inspect the car which I very much appreciate them doing so.
We asked for a brake job and were told it would be done that day. The next day we get a phone call stating all these things that need to be done ($3400+). All we wanted was a brake job. There was no reason to try to sell us all the other stuff.
Kevin is always so freaking nice whenever I come in. He takes the time to explain to me what’s going on, what I need, and what I’ll need going forward. He’s very patient and I appreciate all of his help.
Courteous, reliable and trustworthy service.
I was just passing through and experienced car trouble, Kevin fit me in their already busy schedule, fixed the problem and I was on my way! Thank you Kevin and Midas mechanics !!
Making an appointment was a breeze with lots of different times available. The customer service was amazing. They explain what’s going on very well.I love the fact that they tell you all the things they need to get done next time or in the future. That as a woman I have no idea that I needed to do. They checked my battery, filters, and brakes. It’s nice when somebody takes the time to look over your car so that you don’t have to. Definitely recommend.
Pat made sure everything was done properly. He was very friendly and gave an estimate before I had the work performed. It did take a bit longer than expected, but it was ok. The prices were excellent and the customer service was extraordinary
The manager over promised on the time it would take. I chose Midas over other options because of the availability, but then spent 3 days sitting in a cafe waiting. I showed up first thing in the morning each day and then it often wasn’t looked at until last thing in the day. The manager, Kevin, seemed to repeatedly promise to “fit people in”, which seemed stressful for him and not useful for customers like me. I was told I would need a thermostat, but when the job became too hard and I was told adding coolant would be fine. I had explicitly asked already if doing that would be ok. I would have preferred to have gone with one of my other options earlier who seemed to indicate availability based on their capacity more honestly.Kevin was still helpful and obviously doing his best despite overpromising.
Everyone was honest, it was nice to actually have the problems and process explained to me instead of just being told what needed to get done
Everything was great, I am not sure how the experience is for my pest control technicians. However, my experience with them over the phone was great, when a problem arose with the weight of the vehicle and the lift they chose to use, they were quick to think and fix the issue by rescheduling the appointment for a better time and making sure the right lift was available. This was an unforeseen issue.
I have been going to this Midas for years. I am a women and I do not feel taken advantage of at this shop. Pat and Kevin have always been very professional and polite when interacting with me. I will not take my vechicle to any other auto repair shop.
Kevin is an awesome Manager. He explained right from the start that they were running a little behind schedule, and made sure I wouldn't have a long delay. He was right. After my car was done, he showed me the results of the electronic inspection, and explained everything in detail. He mentioned that his shop could do the work, but he would have to schedule it out a bit. He mentioned that the things on the list were not needing immediate attention, but to address it in the near future. I'm more willing to go to a shop that is up front and HONEST, rather than to pay less. You definitely have my business in the future, and I've already referred your shop to friends.
Pat, Kevin and all the crew are very thorough and go out of their way to let you know what is going on, what needs to be done now, or soon and expected. prices. I REALLY APPRECIATE ALL THE GUYS AT MIDAS. Nice to get honest work and have someone watch out for your car needs. Thanks to all of you, who obviously take pride in your work.
Everyone can always try and do better
Because of the uncertainty of what the problem was with my brake problem. It was no fault of the shop. I just had to wait to find out what was wrong after inspection. I did not plan on it to be that complicated. Again, it was not the fault of the shop.
The staff was very knowledgeable and good prices. We feel they are very honest.
I like the modern change where they take photos of your car and everything’s online.
Pat and the rest of the gang got me in promptly, we’re super polite and put a new muffler and tail pipe on my truck faster than they quoted.
I’ve been a customer of this facility for 8 years now and I am always satisfied with the service. Always great customer service. They are reliable and thorough. I trust them and that means a lot.
My family has always gone to Midas. Highly reliable and friendly. Accountable for their mistakes as well, if something goes wrong they will make it right!
Trustworthy ! They try and get my vehicle taken care of as quickly an efficiently as possible! They were very good at explaining the “problems” and even showed me the issue on one of the parts!
Good service and at a great price.
Straight forward and honest. I was very satisfied with the results.
Always honest and helpful . Reasonably priced.
The owner, the person that handled my service, is extremely knowledgeable and very courteous.
once again the guys did great work. Patrick and his crew are more like friends looking out for us and my car then just out to make some money. they handle my car like it was there car, can you ask any more than that, I think not. These are good guys and I dont take my cars to anyone else and remember I live sixty miles away but its worth it to get the best work. Guys keep it going your the best.
Communicate with your customers… Jesse and Pat both said they’d get back to me multiple times, they did not get back to me ever. Waited a week when all I originally came in for was a valve cover gasket replacement and oil change.. and paid $850 for it (amongst a couple hoses and intake gasket that they insisted I fix as well..) Overall pretty awful experience. Not coming back unless it’s only for an oil change.
Easy to make appointments. Good value & service for the money.
Pat was easy to work with and helpful
Jesse and his staff have always been professional and treats you like family.
7 hours for a pre-scheduled brake job. Sent a runner for the brake sensor 3 times. I already sent a message to customer service on the day of the appointment and yet no one has reached out. You obviously do not care. I will Shae my experience with everyone I know as I was not satisfied. The office manager was unpleasant, short and rude. The old guy working the counter and tech were nice, but again, 7 hours. I am disabled veteran with no second car thus I has to wait.
I appreciate the straight forward and honest approach toward repairing my car. That's huge when its missing greatly in the industry. A quality to keep.
Even without an appointment they finished the job the next day. Affordable service. Pat was very flexible when I brought my vehicle in the time before.
Stafftreat you good, good quality work, they told me if I have any issues with it bring it back they will make it right. The price was great for the service they gave me. I'll be back.
I went in to get my exhaust repaired and they were able to get me in quickly and did the job in a timely fashion. The staff are excellent and extremely polite.
I was able to get a quote over the phone. Midas stuck with the quote. Midas worked with me and my intoxalock device.
We always have a great experience at this location. Pat has taken care of our cars for ten years, and he’s always courteous, professional and honest. We often end up paying less than we expect, and we appreciate how fair he is with pricing.
Had oil changed and the inspection that comes with it as a courtesy check. Water leak was coming from the water pump. Was given an estimate made the appointment and was on my way. Great service as usual with no pressure.
"I came in needing help fixing major problems on my Ford Fusion. I would say my time spent here was excellent, I was treated nicely and efficiently. Although, a week without my car was unfortunate. I was pleased with the fair prices and amazed at the fact t"
I called at 10 am to see if I could setup an appointment to have my tire replaced I explained to Pat while on the phone with him that I was driving on a doughnut and needed the tire replaced and wanted to know if they could get it done same day he said it
They really need to work on their turn around time. It?s ridiculous how long you have to wait for just an oil change. Took an hour and I saw the guy bring my keys in and so it was done but I didn?t get my car for ANOTHER 30 MINS! Cmon people.
This was the worst service I've ever got. I sat in the waiting room for 3 hours waiting for my brakes to be fixed and they hadn't even started. Then they told me it would be another 2.5-3 hours to put them on. Putting new brakes on should take 30 minutes t
Pat and his son have always been honest guys that will give me a fair deal. They make you feel like they are taking care of you and no pressure. I followed Pat to Bellingham when he closed up his shop near me. Its a drive but worth it. Both Bellingham loca
"Excellent costomer service during a very busy time of day, "
Been waiting a week to get my Dodge Durango fix. The parts people didn't show up. Went on the 3rd of July to get fixed...Guy said everything fix. 3 miles later same problem..They did not fix what I asked. I'm diabetic and now I got to walk home every day
"My Appointment was 1 pm, they did not start until 145"
You always do a good job.
"i went in for a break instection had a appt at 1215 and didnt get out of there till 330 ,found out at the end that the interenet was down so he couldnt get my qoutes for me ,but why couldnt of he told me that while i was waiting . then now my brakes are w"
I k is what to expect with Midas in the guide. These guys have been great the past 6 years I?ve been in Bellingham.
"I went to change my oil today at 9:30 am they took just 1 hr 1/2 ( oil change, filter and tire rotation) they did a great job. Jesse Fenton, attended me educated, and humble. I received my coupon, and the information that I needed. Very recommended "
Always friendly service and completed on time.
I would recommend this Midas for sure. I have been coming here for years now and always get good service. I just would like to mention that when I have my Chrysler serviced and they are supposed to check my battery they do not always do it even though the
They took good care of my car and my wallet. I would recommend this location for sure.
Ive used Midas in the past for a other mechanical issues and today I received an oil change and tire rotation. I still rate them as Excellent
I appreciate honesty and feel I get that here. Plus great service
Took my car in for an oil change and valve gasket replacement which took three hours longer than expected. My car windows didn't work afterwards which had never been an issue since owning the car but Midas denied responsibility. Staff were nice enough but
The guys were informative and friendly. Great service! Highly recommend!
The last time I was in I was not happy with the service.The engine light is still on and I retuned the car twice for the problem and I felt over-charged for my services.June Book
Good service took a little longer than expected.
"Working with mgr ""Pat "".......Great person to work with....... Have schedule Tuesday August 27, 2019 to have work done on my 1930 Model ""A"""
"The gentleman serving me was kind and was apologetic when my simple oil change service, that I arrived early for, turned into an over hour feat. (Apparently the technician was struggling to replace a cabin filter?) Was quoted different lower fees from the "
Kevin was friendly and honest during the transaction. I would recommend this shop to all friends!
Andy at Midas did a great job in one hour to replace the steering wheel on my car with a custom one. Just an example of the many different things they can do at Meridian Midas.
"yes, Midas company and Bellingham Station: I am completely and very happy with the work done to my car. It runs much better and saves more gasoline. Thank you for the work done and taking my payment through my Vocational Rehabilitation program, here in Bel"
Timing chains, head gaskets, water pump, everything else. Did well.
Fast and with coupon very inexpensive!
They did a good and quick safe job
"I've had service done for custom exhausts at Midas on Guide Meridian three different times on several cars, and Bruce has always done excellent work. Most recently, Bruce installed a Corsa Performance Exhaust on my 2017 vehicle. As before, perfect job with"
Very nice and helpful. I would definitely recommend and I?m going back to them to get other work done on my car.
"Needed a new muffler for my 1992 Mazda truck. Called in the morning to make an appointment and confirm they had the parts. Came for appointment later in the day in early afternoon and was out the door in a little over an hour. Courteous, prompt and a fa"
"I ordered new tires online and they were delivered to Midas for installation. It was my first experience with Midas, and it went so smoothly - what a relief! Kevin was extremely helpful through the entire process, figured out a tire gauge problem, and fi"
Jennifer did an excellent job she exceeded what I had expected and I am very glad that I went to that Midas
Great as usual the only thing I do believe that my battery was not checked. I moved every thing out of the way except for one item and it was still in the exact same place. Thank You
Very good customer service and they were able to get me in quickly and offered my a $50 coupon to use on my new brakes. Also, their brake pads are guaranteed for life, you just have to pay for labor!
First of all I do not live here (Bellingham). I come back because of the service and honesty with regard to repairs needed. There are few establishments left like this one.
"Good customer service, and work was done quickly and professionally."
"I continued to go to midas because the location I went to they were very nice and the price was good. However, first time I went, I drove about 50ft and my check engine light came on, I had to have O'Reillys check it for me because midas said they couldn't"
Everything went smoothly and quickly
"We were on a road trip vacation for my first ever vacation in 30 years from Alaska via BC Canada highway to visit relatives in Lynnwood in the month of June, it was very hot that week and we had problem with our A/C not cooling on our white 2006 Subaru Fo"
"We service both our vehicles here and have always been treated well and never had an issue with the work. They back their service as well, they run this shop with pride!"
"First of all, most definitely going to be returning for future maintenance services. As a young woman with a great interest in automobiles slowly teaching myself better care of my vehicles, it's hard to find places that actually treat my more in depth ques"
Best service ever. I love the Midas touch!!
"As scheduled, informative great service."
Thank you for always being honest with me and taking the time to explain clearly any problems you find with my vehicle. I also like how you explain the cost and time it would take and you don't push me into taking care of it right away unless it would be a
I took my 1975 junker motorhome in with a minor complaint and ended up thanking my lucky stars that I had brought it in when I did. I couldn't name one system that didn't need some TLC and Pat and Kevin had their boys slaving over her until she purred like
"Good and dependable. I have been a le to count on the consistency each visit, thanks"
My schedule took a tight turn and i need to leave early before my car could get looked at. They scheduled me the next day and i believe went above what was expected. Solid customer service.
I have been going to Midas for many years. I like that I am a women and they have never taken advantage of that. They tell you what your car needs and never no pressure to get it done. They will how ever tell you if it is serious and should attend to it as
"They quickly identified the issues, prioritized them, and worked with me to stay within my budget. They patiently explained the issues and showed true concern for the condition my car left their shop in."
"Well, it happened again.This is the second time in the last four times there that they did not rotate my tires. They said they did. But nope.Service is the slowest I have ever seen also.Take your business elsewhere.I wonder if they even changed my oil!"
They just went ahead and replaced my bent oil cap. FYI...it was not bent. They swindled me for $10. But it took FOREVER just for the guy to function the computer enough to allow me to pay...so I did.
The owner-operator is great! He was recommended by another dealer. Also, the cost of repair (catalytic converters replaced) was $1500 cheaper than my first bid. I will be back to use them for all my services.
