the time they take to actually inspect your vehicle..also the team work these guys do to get the job done! awesome job . the lobby had great accommodations to enjoy your time there 👍👍
Overall I am completely satisfied. Next time, I will make arrangements to leave and come back for my vehicle if it takes 2 hours to complete the work.
The price was not what was posted online as well as not communicated with me before it was time to pay, they chose fully synthetic without asking if that's what I wanted. I sat and watched for 30 minutes while no other guest were around while the employees played around with me waiting for my car to get even pulled inside. I also stated I needed my tires rotated in which I was told that would be taken care of not told that if my tires aren't up to their standards that they wouldn't do that. So I paid $100 for a oil change that took an hour and a half not including the time I got there early because I saw zero cars.
Friendliness of staff. Value for my money. Communication.
Fort Smith Midas is always wonderful to work with. Bill, Mike and the team does a great job any time I need anything with my car and is always honest and thorough.
My go to shop for automotive repair. I had to have my wifeās car towed there late at night when they were closed. Called the next morning and they were already checking on it for me. A++++ service
I have been regularly taking my vehicle to this Midas for a few years now, and I absolutely love it! All of the employees take great care of my vehicle as well as keeping me informed, and they have earned my loyalty. The prices are good, but the employees do an awesome job.
Very easy to make an appointment , great service and very friendly.
Friendly, knowledgeable techs and office staff. Great service all the way around!
Service was quick, I really liked being able to watch. Everything was explained to me and the location is great
The service is EXCELLENT!!!
Scheduling the appointment was easily done online and there was plenty of time slots available. Once entering Midas I was greeted and my keys were taken. Shortly after I saw the car being taken back and worked on. Everyone I dealt with was polite and overall it was a good experience.
The availability of products, and the staff was very courteous and insured that I knew what was going on with my vehicle. Very helpful and timely service
The best experience I have ever had getting my vehicle serviced. Super quick and reasonable. It's hard to find a place that honestly cares about you, and it feels like they do here!
Great service at a fair price.
I already love Midas, but my experience there yesterday solidified my opinion! I had a low tire, and when I called the manager Mike told me I could bring it in at my earliest convenience. I brought it in the next morning, and was quoted a price for them inspecting my tires, but the technicians didn't find any leaks and I didn't have to pay! All the employees I have interacted with at Midas have been great at keeping my Subaru in good shape within my budget. All the employees are also very friendly, professional, and knowledgeable, and that is why I trust Midas with my car.
Great customer service. All staff was very friendly and helpful.
Friendly informative men attendants who took time to explain car info; easy appointment; coupon; trustworthy car care; new clean facility reflecting attention to detail; competent pleasant workers, clean restrooms, coffee/water and attractive seating area. Easily accessible highway in scenic quiet area. Major improvement inside and out over old location.
Pricing for product very high, but still cheaper than the dealership. Great service and excellent employees
had been dealing with my exhaust issue with firestone for several months,had just visited them again about the same issue scheduled my visit many days out got there still unable to fix it, with no estimation on when they would be able to. called you guys went in, they did a temporary fix, ordered the parts had me totally fixed inside a week. bringing it in for my last appointment i thought it would take a couple hours...it took 20 minutes. Mike Bolton is a solid guy, ive been going to firestone for over 20 years, i will be using midas from today on. thank you
Scheduled my service by phone. Spoke with Bill who was able to schedule any day or time I wanted. Though I had to wait for my car to be pulled in the service bay, it was serviced quickly once they began. Facility is clean, with free Wi-Fi, coffee and bottled water. Iāve used this Midas for years. Highly recommend.
I have been taking my car to this Midas for a few years now, and I am loyal to them! Every employee I have interacted with explains, and shows, anything they need to fix, they understand staying within the customer's budget, and they work hard to get in any parts needed to fix vehicles. All of the employees are also incredibly friendly and knowledgeable.
The staff is always very helpful and efficient.
I am highly satisfied. Answered that question wrong
Oil type is very important why would you not verify before putting in anything? Also where was my communication
Fast courteous and professional
I scheduled at 3 o'clock appointment and was running late. I called ahead to ask if I would still be able to get the service done or what I need to reschedule. I was told to come on in and the technician started on our van as soon as we got there.
They are like family to me I never have to worry about a thing. They are the only ones I allow to touch my car other than the dealership.
I am so pleased with the service I received. I made my appointment online and I showed up early and they were able to squeeze me in. Simple, fast and soo very easy. Love this place!
Identified problems with tires and alignment.
This was a rush Job on my part and Mike took care of me like he was working on his own car!
I love that I can book appointments online. The staff was very nice and gave me a punch card. That was cool. I dropped my car off and by the time my fiancé and I finished running errands it was ready for pick up.
Excellent customer service and love the new location!!
Friendly employees, great communication and Iām pleased with the results!
I greatly appreciated the staffās explanations and breakdown of the services and prices!
Yes, I feel they perform service that I requested, in a very timely matter and I feel they are very knowledgeable about the work that they do
Highly impressed, very kind to me and didnāt make me feel stupid even though Iām a woman and donāt know anything about my car. Very thankful to how friendly the whole staff was. Bill was also very nice.
The gentleman at the front was clear and concise. The technicians were quick and did a great job The location was easily accessible and clean. It was cold that day but they worked hard and Iām thankful for them and the service they did.
When I scheduled my visit online they called me with a time that I could come in, the same day that it was scheduled, I let them know that I couldnāt afford the oil change and they made sure to work with me, they were very nice when I was there and super patient with my wild kids while we waited. I already scheduled my next visit
I have been using this Midas for a couple of years now, and the staff is friendly and knowledgeable, and they work within my budget.
From the minute I called to make the appointment until I drove my truck out of the parking lot, the whole staff was top notch across the board, and were nothing but patient and helpful. I was over 2.5 hours late for my appointment due to a problem with the towing company, and the staff was very understanding and courteous throughout. The cost of the repairs was even lower than I had anticipated. No exaggeration with this survey at all. It really was a terrific customer experience. I will be back next time.
Very happy with the service provided. Mike explained everything clearly and had the service completed in a timely manner.
Had new brake pads front and rear great service and loved having the coupon
Fast, professional and courteously
I was told online that my car would be ready in 60 minutes or less, I was there for 1.5 hours. I can understand that they were short staffed, but that wasn't communicated with me until an hour into me waiting, if I was told beforehand I would have made different arrangements than waiting. Also, on my receipt it said that I had synthetic blend oil, but I told them I wanted full synthetic, was told that full synthetic was put in my car, but I don't know for sure because it said something different on my receipt.
When I walked in the first thing I noticed was how clean and the gentleman was very nice. My wait was short and they done great. It's first time I got in my car and their wasn't oil or grease anywhere in my car. So hands high for this group and guys who worked on my Kia soul. I would recommend you guys to everyone I know. Thanks for your friendliness.
Everyone at Midas🌟🌟 is very kind and courteous 😁I have never had a problem they explain everything in a clear manner understandable to me, which is great for my hubby when I get home😉Lol Keep Up the Great Work & Service 🤗Thank You Midas
I had a turn signal out. They agreed to get in the parts and get the signal working. The provided an estimate of the cost. After two hours, they told me their computer was not advanced enough to work on this signal or to determine the problem. The charge for this service was also much higher than originally estimated. In the end, I paid a lot of money and drove away with a car in the same condition as I arrived. They recommended I go to a different service station with different equipment. I feel if they knew they would not be able to correct this issue they should not have taken the job. I'm fine with a referral, but don't charge customers hundreds of dollars just to then refer them.
Even though they were having computer issues, the staff handled the situation with world class service. The Manager Bill was phenomenal (as well as the rest of his staff) and the services I received were less expensive than I thought they would be! These days where so many experiences are bad ones, this store will have my business for life.
Always friendly, fast and onntime
Brought in a Mini Cooper and they called around to get me the right battery and did it very quickly
This was a great experience with wonderful friendly staff that were very efficient
Garrett alert, informative, used coupon
It is just a friendly place. If there is any problems they will clearly communicate what the issue is and best plan of action.
We had a puncture in the sidewall. The staff did everything they could to explain what they did and helped us replace the tire since it was under warranty. They also took pictures of another issue and helped us schedule maintenance with the dealer since it is under warranty with the dealer.
fast friendly explained everything in detail.
Garet & Mike are great. Used Midas since 1980
Very knowledgeable and cost analysis was spot on and up front exactly. Work required versus time factor was very appreciated. Hard workers and very hot and humid day for them.
They serviced my brake lights and went above and beyond to make sure i left there completely satisfied and road ready. They did a great service to me that Saturday.
No matter what I need they are able to take care of me and they are so friendly!!!
Everyone was so friendly And was honest with me, which is why I took my vehicle there to be inspected. This was for a new buy car inspection and this inspection kept me from making an expensive mistake for my 17 year old. Your guys are doing a great job!! 👍
Pricing was good, plus there was a coupon. But the most impressive part of my visit was the staff, they were very good, nice and friendly. Kept me informed throughout my wait.
My check engine light came on. I was afraid it was a ablow up, I went in and immediately i was set up for a bay for my truck to be checked on, He went to the computer and compared by my codes were to see what the problem. I was explained the problem and set up for a fix.
The associates were incredibly clear when answering my questions. They were also helpful without pushing unnecessary products or services. I was overcharged for my visit and the associate noticed right as I paid. They issued a refund and charged me the correct account immediately. I 100% will be going back to see them again.
Ease of scheduling. Easy chech in. Friendly associates. Value of oil change and speed of the service. Bathroom was clean as well which is a big deal as well.
They have always been professional and courteous. They are always clear as to what they are doing and if there is any concern.
Very professional staff and explained everything as my service progressed to the end
We've used them for about 2 years now and have had no, complaints yet so we keep going back...
The associates were very kind and considerate and willing to listen to how we wanted and needed to do things. They made suggestions as to what would be best. But always took our needs into consideration.Thank you, Midas
Me resolvieron rápido el problema y me dieron el servicio nesesario
They got my service done extremely fast and in one day
"I want to say I felt welcome! Your customer service is the best, Also you and the team was friendly and very attentive in my need. I will be back. Not many places will give there ?? like y'all did. That is why I will be back. I will tell others. Thank you "
I thought I needed brakes too. It gave me peace of mind that they checked and told me where they were at and that I didnāt need them yet. They couldāve just replaced them.
They always do an excellent job on fixing all of my vehicles. I am always pleased with them and tell others how satisfied I am.
"Unethical Business Practices Mike & Garrett Bolton has been over charging for repairs required for DOT Inspection since 2/?/2020To date the my 2004 Chevy Traveling Camper/Home is still Deadlined, and required Safety Pins for the Front End are Missing!! A"
They were quick and very informative when they came across a problem. They walked me through everything. And very friendly.
"They got me in and out, 4 new tires and an alinement. "
Oil changed and parts put on! Very pleased they did an awesome job as always.
Big thank you to the team at the Fort Smith location. Mike and Garet are very knowledgeable and got me back up and running at a very reasonable cost. I will recommend all my family and friends to Midas.
"Mike & his team do a great job. I probably would have had both axles done but appreciated the honesty of his team telling me my front brakes still had some life left in them. For the back drums -dropped off noon/picked up 4. No squeaks, stops great & re"
They are great at Midas they were booked when my truck broke down and they worked me in! I take both of our vehicles there. The are awesome and really care.
"The entire team at Midas Fort Smith is very friendly and knowledgeable. I shopped around before making my choice on breaks and rotors for my vehicle. Midas was the perfect choice. Very happy with the pricing, the service, and quality! A* job."
Having a lot of work done on my truck there. They do great work and the staff are awesome.
"Midus crew here do a great job of keeping our car on the right maintenance schedule needed to keep it running good, travel lot's of miles for work and need there help staying on top of everything, grateful for there honesty!"
My 2015 Silverado had an exhaust leak. I took it to Midas and It was discovered that the exhaust manifold had cracked. I was given a quote and arranged to have the work done. I usethe truck daily and can?t be without it. After starting the repair two bolts
"Service was great, friendly and available to answer all my questions. "
As I say watching my car get an oil change I saw the tech having trouble getting the drain plug off. He had 2 other techs try too . Later when it was time to pay I was hit with a surprise fee. No one said anything about my needing a new drain plug - I wen
Excellent service as always....
"Since I have a high mileage old car, I go thru spells of seeing them often. They have always been kind and straight forward with me. "
Don?t charge for labor.putting a light bulb or wipers on also if u do something extra for one do it for all
Courteous service, with knowledgeable mechanics. My go to shop for all repairs.
Excellent service. My go to shop for all repairs.
Always great service and professionalism
"Fort Smith Midas went above and beyond. Everyone I spoke with was very courteous and professional. I needed to get an oil change but my hood latch was broken and I could not get the hood open. They figured it out, got the oil change done, and did the full "
"I got the oil change I expected but there were other things that they did, one task that was retreading an opening for the oil pan. This ability to do more and make sure my van was fully serviced is what will keep me coming back."
i HAVE TAKEN MY CARS TO MIDAS FOR YEARS NOW. THEY ALWAYS DO A GREAT JOB, AND WHEN EXPLAINING SOMETHING THAT WAS WRONG AND THEY FIXED, THEY SPOKE IN "MY" LANGUAGE......WHICH IS VERY BASIC WHEN IT COMES TO CARS, PHONES,COMPUTERS. ANYTHING TECHNICAL! MY MIDAS HAS GREAT OWNERS, AND A GREAT GROUP OF TECHNICIANS...... I KNOW I BOUGHT THE CAR AT ORR NISSAN, BUT I KNOW THESE FOLKS AT MIDAS. THEY GET A 5 STAR RATING FROM ME! MUGGY MURRAY :)
Midas is always great on service----even when we drop in unexpectedly they always provide a service if at all possible. Never do we have to ask them to do anything over. It's a real pleasure to work with such great people. Thank you for all you do for u
"This shop was great today. They helped my daughter after she hit a horrible pothole in I -40 today outside if Alma, Tow truck and all !! There were freezing temps and it was sleeting. She called and they got her in. They were able to get a new tire and wor"
Good deal $25 synth blend change
"On Christmas Eve day, I traveled from Hot Springs Village, to Fort Smith to visit a friend. While driving to dinner with my friend over some rough roads, I noticed a clunkity-clunk noise under my car when I went over the little bumps. I told my friend th"
Good job thanks did through inspection
I?ve serviced my cars at This Midas location for years. They give excellent customer service and do a good job on maintaining my vehicles.
Very pleased with their thorough service without trying to up sell me.
Top-notch service and cost very reasonable.
Awesome experience at Midas! They go above and beyond. They fixed a couple of things that I was unaware of and saved me from having big trouble later on down the road. Very pleased!
Excellent customer service
They always take good care of us on our car and truck
Great service as always at Midas.
"Midas does a excellent job. And don't forget to ask for a card have it clipped every time You get oil change, and get 5th one free."
I will never use Midas in fort Smith ever again!! I got my oil changed there a while back. They left off the center caps on both rear wheels and left off the fifth lug nutt on the right rear tire... Hands down worst experience I have ever had with a certif
"Van overheating - went straight to Midas, calling on the way.Was told shop full, but would try to help 3 hours, but worth time, as after predicting proble with water pump, or o-ring seal, replaced hose clamp and sent me on my HAPPY way ! Thanks to all F"
5 Star Service!! The guys always take great care of my 2002 Nissan X-Terra.
I enjoyed having wonderful service with Midas I enjoyed having wonderful service with Midas I did ask for my tires not to be rotated and they were but they offered to put them back sadly I?ve worked two jobs so it?s kind a hard to get over there
"Their prices are great. They have never tried to up sell me on anything. They are just honest, great people. Give them a try, you will not be disappointed. "
Everyone was very pleasant. Quick service. A few repairs noted that are needed and were explained to me. Michael Bolton said he would get estimates for me and that my husband could call with any questions. Received estimates in mail in 2-3 days!!Will de
I can almost always get right in to have my vehicle looked at or get my oil changed. They always keep me right on track with what I need for my vehicles regular maintenance needs.
I?ve just recently discovered Midas on Rogers ave and I must say I was thrilled with the service and price! I have recommended this Midas to friends already!
Great friendly service. No hidden charges.Garett was knowledgeable and so extremely helpful!
"I really thought they did a great job. I had a camshaft sensor malfunction on my Nissan and since they knew a lot about that, they made sure I had the correct part that would last a long time.I don't know much about cars and they really explained everythin"
They do a wonderful job at customer service. Everyone we spoke to on the phone or in person were very kind and professional. We will definitely be bringing our vehicles here for service from now on.
A few hours after I picked up my vehicle I received a call that my car had been damaged while at Midas. Not sure what happened but I should?ve been notified the moment I picked up my vehicle and I was not very happy about that. BUT they did apologize and t
Prompt serviceThey get you in and out good service
The staff at this location are always very polite. They take time to explain whats going on with your vehicle. The work is excellent @ prices are great. I will and have highly recommended this location to others.
"My wife and I have been long term customers of this Midas Repair Shop. We have always been treated well, and had a good rapport with the staff. We have also always received good service for a fair price on our vehicles."
This Midas shop does great work keeping my 2001 Jeep running. Cheeper than buying a new car. ??
Did not replace caliper, replaced hose to caliper.
The Midas people were quick to resolve my spongy break feel. Quality work and also checked all break related partsThanks
repaired radirator and hoses started to leak and we had to replace all of the hoses
The only shop I let work in my car. That pretty much says it all.
My visit was fine. Employees are helpful.
Customer service is over the Top!! Great team. I am a happy customer.
Great sales People and work.
Every time I come here for service I am treated with courtesy and always get maximum service for my money. This has been my go to for car repair ever since I discovered them 4 years ago. If they cant help with my issue they happily refer me to another top notch mechanic or shop that can. I have never been disappointed.
"I hold the opinions of the two mechanics, Greg and David, very highly! I have never had an experience, that I was not treated like a ""friend/family type"" individual. But several occasions now, I have been in and had to deal with one of the managers, Mike. "
Excellent service and on time.
Great experience.... I have recommended them to friends.
"My car was squeaking and grinding and driving seemed loose out of no where, I'm a girl so I figured brakes. I asked them to look it over and change my oil. They let me know my brakes were actually new and my oil was good. It was my wheel bearing. Mike expl"
They always do great work.
"Accurate quote, faster than anticipated, and truck better than ever. These guys work hard and are honest with you. Trust!"
We only had one hour available to us to get a tire rotation and a an oil change. They had a spot open and was able to get it all done in between our doctor appointments. Great Job.
"We brought our Mercedes E320 into the shop and paid out $640.00 plus to see why the car keeps dying, well, it is still not running right, we brought it back of course there is a new manager ther, he looked it up had tech put on machine he got the check eng"
"I'm very pleased. Good staff, friendly and they know what they are doing. The repairs were done quickly and well. I will use this shop again!"
My wife arrived at 9 AM for an oil change and brake job. She was promised the job would only take 90 minutes. Turned out to be 6 HOURS! She had taken a vacation day from work to attend to some very important business. Turned out they took until 3 PM to fi
My wife arrived at 9 AM for an oil change and brake job. She was promised a 90 minute wait. Turned out to be 6 HOURS! She had taken a day off work to attend to some very important business and wound up waiting until 3 PM for her car to be finished. I was l
"Recently found myself in need of auto repair, my old auto repair had closed it?s doors. Found myself in need of auto repair, which as included front wheel alignment. Midas was recommended. To my pleasure, the Manager of Midas, Mike Bolton, use to own my fo"
Job was done well, but was insanely expensive. Will not return due to price.
"Great service, as usual. "
I have been using this Midas station for fifteen years. Their diagnostics are spot on. They treat large and small problems with equal care. The staff is friendly both desk and service personnel.
This team of techs is very professional and knowledgeable. I would recommend them to anyone
Midas always takes care of my family vehicle needs. I couldnt ask for a better place. These are good, honest people!
"As always, excellent service."
My oil change took 1.5 hours. The tech said they did not have my filter. What's the point of giving my vehicle info during the making of the appointment. Wasted a good portion of my afternoon just waiting.
Excellent service and they go the extra mile to take care of my XTerra.
"I'm STILL regretting taking my car here. It started making a horrible grinding noise, the lug nuts weren't tightened AT ALL! That tire was barely hanging on. No one has touched those tires since you installed them new a few months ago - same time you didn"
"Very thorough and professional, affordable and reliable. Thank you"
"This is the only place I go and get great service, friendly people and quick service."
Been going here for years but last time it's a whole new crew? I didn't recognize anyone what happened? So I spend $2000* on my sisters car and the next week a flex pipe breaks area they were working on it - and they refuse to fix a $10 part? Adios Midas
I was told differential fluids should be changed. The fluid wasn't the correct color. I had those fluids changed in ft smith shop about 3 months ago. When I reminded the person about it. He verbalized would look for himself. The mechanic might not kno
The tech at Midas did a great job at alignment on my 1993 Chevy truck. It drives really smoothly.
Brought my Ford Escape to Midas because it was making an unidentifiable noise. They found it and fixed it quickly. No problems since.
"They did their usual good job. When I arrived early for my appointment, they accommodated me by getting started on my vehicle right away."
Excellent service. Honest and very fast. We will be using Midas in the future. Thank you all.
Excellent service. Honest and very fast. We will be using Midas in the future. Thank you all.
Always good service and honest. Tells what needs repair now and what can wait awhile.
Great crew to work with. Since I was younger my father has been taking his vehicles in to Midas. I also started taking my vehicle to them. They let me know what's wrong with my vehicle fast with their checklist sheet that they also give you a copy of. Toda
Great service with friendly people.
Outstanding experience and very fast!
Midas did a phenomenal job of explaining things, pointing out potential problems, and servicing the vehicle.
Friendly, knowledgeable people with very efficient service time.
I originally thought Midas * Mufflers and had no idea they were a full service repair shop. Midas has now worked on two different vehicles of mune. I can honestly say they have been the best repair shop I've ever dealt with. The level of customer servic
"They were friendly up front and got our vehicle fixed, but one minor complaint and one MAJOR concern. When my wife went to pick up the vehicle, it took about 1.5 hours longer than we were told it would take. That wasn't a big deal, I understand setbacks ha"
"I was very pleased with Kevin and his crew. They went the ""extra mile"" to help me fix my car. I am proud to use them as my mechanics now and in the future."
