Service was excellent. Customer service went above and beyond.
Ed & Miranda were extremely helpful and took great care of my vehicle very quickly. There was great communication and I felt like my vehicle was in good hands the entire time.
We cannot say enough great things about the Brownsburg Midas location! From the owner, mgmt, customer service, techs; EVERYONE is knowledgeable and nice! We are blown away every single time. We moved 40 min away from this location, we have a local one .5mi from our new house and we continue to bring our cars back to Brownsburg!
Just the time it took for inspection and service. It was a long wait. But Maranda handled very well.
Great friendly service. Was able to get to me quickly
Always gives me feedback on the vehicle. Makes sure I get any issues addressed and fixed, so my vehicle will last many, many years.
I just wanted to trust that the issue would be resolved by the end of the appointment since I sat there for 4 hours and am now paying for new brakes. But as soon as I drove off the premises, the same creaking sound was coming from the front of the car. I don’t think the issue was related to the brakes after all and I just feel scammed.
Manager was great technician was knowledgeable.
Pricing and honoring coupons as stated.Took entirely to long 2+ hours for tire rotation and oil change.Said lug nuts needed replacement and I agreed and was ready to purchase.Then some reason they decided not to install. Which looks really bad on my truck.Very disappointed also a tech said I have straight water in my cooling system...that has only been dealer maintained.I had a Coupon for $24.99 oil change and tire rotation... Just For that cost me $55..& 2 + hours of my time..not to mention I had to buy a lunch cause it took so long & Had to go out of my way to find a Midas to Honor the published & Marketed coupon offer.So Not Really Happy... 😒
They always do things right. Fast service. Great customer service...
Maranda makes me feel like a very special guest...(even thou I see that she treats everyone like that) I think this guy named Blake is her real favorite lol
I was highly satisfied with my experience because I was able to get right in. Waited only a short time and was back on the road.
Came in with a car problem while driving home to Wisconsin. They were able to get my car fixed in a short amount of time.
scheduled a 3pm oil change, arrived at 2:45. Waited until 5pm to get my care. The female manager apologized for the delay and gave me a discount for the wait. It was a very appreciated jester for the long wait. Been there 3 other oil changes, will continue to return with the profession and excellent guest service the manager gave. I even told my brother to get his next oil change at the Brownsburg location. The manger did the right thing to earn my business / future auto service.
Staff was prompt and friendly.
Great service. Location easy to work with. Good people at this location.
Quick service, friendly staff, time at service was acceptable
Fast and friendly. No issues arose.
I was greeted as I entered father store. I related I was 500 miles over my oil change. Before they handed me the keys they said a tie rod was loose, struts needed.The tech was very kind in answering all. My questions. I left pretty satisfied as I drove home. Ty guys!
The woman that works at your Brownsburg, IN location is knowledgeable, helpful, efficient. She is absolutely the perfect example of the type person you'd want working with your customers.
Miranda was very friendly and had excellent customer service. She took the time to explain things to me about the specific oil I needed and helped me to find coupons that I could use to drop the price a bit. I really appreciate it!
everything went very well.
Good service. Finished quickly. Great price.
Shop supply charge was not explained during scheduling. Total cost was greater than others would have charged.
Excellent, friendly service! Highly recommend
Very nice people had work done there before dropped off car and they called me and Jen I was done sooner than they said it would be done
I did not receive a call back to discuss the diagnosis of the problem with my vehicle until the work had supposedly been done although the issue wasn't fixed. I was told about suggested maintenance and I opted to have a radiator flush and dye put in the oil to determine where a suspected oil leak was originating. When I picked up the vehicle my original issue was not resolved. I called back and was told the manager would be contacted and I would receive a call back, but I did not after waiting 24 hours for a call back.I then called back and was told to bring the vehicle back and they would take care of it free of charge, but when I picked the van up again there were additional problems that weren't present when I droppedd it off. I'm terrified to take my vehicle back to Midas and have consulted another mechanic.
This visit was as good as can be expected. 6 months ago I purchased a break job at a Midas in Alexandria VA. I was informed that that Midas did a subpar job. I was angered to find that I had to repay for a job which I had already purchased. While it was not the problem of this Midas, it was definitely a black eye on Midas as a whole. I hope to not need breaks in the future.
Miranda was extremely helpful with the entire process, quick turn around time, and they solved my issue under the estimate price.
I was told that my alternator was going out and needed replaced. I passed on the service and only got my needed battery replaced. I had my alternator evaluated by a trusted auto repair shop who explained that there was nothing wrong with my alternator.
Good communication. They had a supplier issue they dealt with and kept me in the loop.
I have brought my vehicles to Midas in Brownsburg for many years. The explanations I receive on the work that needs to be done, the thoughtful text reminders, the effectiveness of the work done, and the courtesy of the owners has made my experience there a consistently positive one.
The professionalism and friendly atmosphere has definitely earned my business.
My daughter and I stopped in because we had an issue enroute to a funeral/viewing. Our issue was resolved and we were quickly back on our way. I appreciated the timeliness and compassion during a difficult time.
Another smooth appointment to get the oil changed. Even added a FI cleaning this time since they do a good job with the oil.
They were quick and efficient in replacing the bulb on my headlamp. Customer service was very friendly and communicative.
I had a coupon that was for two services, oil and tire rotation for 49.99 + fees. The oil change was performed; however, the tire rotation was not. The service manager explained why the tire rotation could not be performed. I did not question the service manager or technician's opinion of the service not performed. However, the price on the coupon was for two services. I paid the entire coupon price even though the facility only performed one service. I feel I should have paid a prorated amount for the one service only performed.
I am a repeat customer. I will come back because I have been treated fairly.
Your shop makes it easy to get my vehicle serviced. Love reminders via text.
It was fine im highly satisfied
I waited for 4 hours for an oil change and diagnostics only to be told what the problem could be, not with any degree of certainty.
Didn’t have filter in stock even though I scheduled in advance. Waited almost 3 hours
Service was great, the job was done in a timely manner, cost of service was better than expected.
Problems where explained notifications on prices satisfactory work
The associates were very friendly and kept me well informed on the costs.
This Midas is the best in the country bar none. The gentleman who worked the main desk was just wonderful and I wouldn’t take my cars anywhere else.
I stopped in with no appointment and they were able to work me in immediately. They diagnosed the issue, recommended a solution and finished the job quickly. I appreciated them doing that with no appointment. They were very friendly and the tech was thorough.
They seem to be extremely busy but they move fast.
Everyone was so friendly and explained what my vehicle needed to a great extent.
Help fix my problem, and I was able to get back to my job in a good time
The team always goes above and beyond for my service needs.
Communication. I'm from California and no work can be done unless the customer is contacted and either gives verbal or written approval, and that's per tge ARD. In this case, the employee, Tony I believe, never gave an estimate of what needed to be done. Nor what was suggested to be done. I'll take my business elsewhere.
I received a call within the hour when I scheduled the appointment online to confirm a more accurate time. My oil change was quick and everyone was nice and helpful.
Great service and reasonable prices.
Great price point for an oil change. Staff were friendly and explained upcoming maintenance that needs to happen.
I started by requesting an appointment online, an associate reached out to me in a timely manner to go over drop off/pickup details. They knew exactly who I was when I dropped off & even worked with me on pickup bc I was still out of town after the closed. They were flexible & helpful!
fast friendly service at a reasonable price
I made an appointment Saturday and the scheduled time for Tuesday that was confirmed was never made. I found out when i got to Midas but luckily they were able to get me in. I was given the wrong keys when i came back and i never received label when to return for my next oil change with mileage.
They were able to fix my vehicle so I didn’t have to have another expense for a rental to be extended one more day
They were extremely friendly and was able to drop off. Completed my service in a timely manner.
The service was done in the time I was told it would be done now my AC is blowing cold air again
I remember a time when walk ins were accepted..my main hub let me down. I walked to midas and asked if they could charge up my a/c. It was done and done in no time. No apt needed. Super friendly and easy to get on with.
Very nice staff. They did a great job with my car
I have visited this location several times for each of my 4 vehicles. I have had an amazing experience each time and feel like a valued customer. I trust this team.Thank you
They repaired my flex pipe at less than half of what competitors offered me
I was satisfied with my service. Just not the price. But it's to be expected with the cost of gas and everything going up.
Again there was a delay to get the part as it was a dealer part. Midas or myself should be able to charge Ford for such a delay.
Scott is better off at Dairy Queen
Very professional service
The car was serviced in a very timely manner. Miranda was very nice as well.
I felt like they were honest and I got a fair value. I called two other places to check their quote and they were each $400 and $500 more.
Customer service was excellent. Very friendly and helpful
Everyone was friendly and helpful. All services were explained and performed to satisfaction.
They really helped out, checked to see if I had any more issues just in case
Easy online scheduling, weekend availability, quick service, great communication, and friendly employees. Will definitely return for any future needs!
The lady who is at the front greeting people is who earned my 5 stars out of 5. She was amazing!
Making the appointment on line was so easy. Got a call back to verify my appointment time. Check in was again simple. Very polite, and professional. Was explained the problem, the repair procedure and possible cost. Mechanic was knowledgeable, and professional. Great team work. Job well done by all!!
Good customer service and responsive communication to questions.
The staff explained the problem with my car and the price it would take to fix the problem.
"The team at the Brownsburg Midas was great in finding me the parts I needed, and at a reasonable cost. After this visit, they have become my go to place for all brake repair. "
Didn?t take as long as they said
This is my one and only go to location for all of my car needs. Brian and the staff here are super friendly and always go above and beyond when it comes to servicing my car!
"REALLY appreciate the service and care I always receive at this convenient Midas location! I?ve always been treated with the utmost courtesy! Never had a bad experience with the services I?ve received. They have never tried to sell me something, rather t"
All the guys did a fantastic job taking care of me and repairing my truck. Excellent customer service.
Brian and his staff provided exceptional customer service and quality work. Brian called me regarding an issue with my vehicle that I didn?t discuss with him. I?ve taken my vehicle to a few mechanic repair shops regarding an A/C issue in the past and it w
"Don't trust these guys, they will rip you off and lie to you."
Brian and his staff provided excellent customer service. The vehicle was completed at the time they said it would be. I had a very pleasant experience from the time I called and made the appointment to the time I drove away..... Thanks
And for the Manager at Brownsburg Midas the Answer to your condescending snod and arrogant question of you having evidence of the work you guys did on my car cause u had video of the work being done is I have the mechanic that actually did the work on my
I am a Woman who took her car into Midas i initially took my car in too have the back spark plug put in considering we could not get to it and they where having oil changes for 17.95 . From there they called saying that the spark plugs we had originally pu
Always pleased with your service and on time. Thank you
"Friendly staff. Clean store. However I went there for a oil change, fluid check and tire rotation. I left with a car shaking like crazy. Called went back there he rotated the tires again. I told them I wld pay if they need balanced. He said the rim was ben"
The only down fall is that it should be mentioned about the coupons and rebates available that can be used. The customer should not have to search for them or never know about the offers that are unknown
"Friendly customer service, great price, great service, always has been and will continue to come back! Thank you!"
"If I had the option, it would be no stars. We took our car to this place the past two years for the same problem. Spent over $600 and the issue is still not fixed and they refused to fix it. This place is considered a part changer only meaning they don?t"
"I discovered I had a roofing nail in my tire at 5:30. Called to find out the store hours. Spoke with Kristoffer and he said to come on in. They were unable to fix my tire due to where the nail was but put on the spare, aired it up and stayed pass closing "
On February 28 Midas installed brakes and rotors on our 20 yr old daughters vehicle. After they installed the brakes and rotors the service technician failed to secure the lug nuts back on the tire. If my daughter had not asked her dad why the car was st
"I came in to get a brake check. The previous owner said he put all new braking parts but it was still locking up. Estimate was $1,200 or so. I took it to Firestone also. They told me there were all new parts and it was probably that someone had put wrong "
Midas repaired my truck quickly. They also found cost savings. My final cost was about $150 less than I was quoted!
"I called on Friday afternoon and had an appt Saturday morning. Midas was able to fix my muffler, change my oil, and located several safety issues I had with my car. Midas gave me an estimate, and repaired my car Monday. They even stayed past closing ti"
I was in and out in an hour getting my rear brakes replaced. Talk about fast service and friendly
Don't waste your time in going to this business. The owner and lead tech person are shady people. The lead tech will overprice service and will not fix the issue your car is having. I paid for them to get my car running correctly and safely. I gave the
After a major coolant system leak that required many hours to replace gaskets and upgrade other components while the shop repair made them easily available all leaks and repairs were done in a timeframe promised. My only complaint is that the spark plug w
"I needed the exhaust manifold gaskets replaced on my Dakota. Midas in Brownsburg was one of the last places I wanted to go. Let me tell you the reason why. When I was much younger, I had a bad experience at a Midas branch. I heard a squeal when I press"
Always pleased. Always on time.
I went a couple of weeks ago. What I believe should have been a simple warranty issue. This location used it to make money at my expense. I believe I was lied to and parts were missrepersented. I have never been treated so poorly. I believe what went on wa
I've went to this midas for about 5 years but haven't been there in like 6 months. So I set an appointment for a oil change got there and had to wait over a hour to get in after 30 or so minutes a guy came in and said they dont have time to rotate my tires
"I had an oil change in my Infiniti Q50 performed at this shop. After paying I got in and drove a block to get gas. Upon getting out I noticed my hand was dirty. Then realized my center console, steering wheel, shifter, driver door handle/armrest and outsi"
"We've had a variety of services here on 4 different vehicles in past 6 years. Quality of service changes with manager or different (suspected) franchise owners, but mostly worse since 2017. Recently I walked out after 2 hours waiting for an appointment fo"
Spent over $2000 today and the car dies out on the road less than a quarter of a mile from the store. I was told it was test driven and was working correctly. Fake news! Idles all over the place and mechanic smoked in my car. Worst service experience p
"After waiting 15 minutes past my appointment time another customer in the lobby had to call the store to find an employee to come to the desk. 2 hours for a prescheduled oil change only to find the mechanic used the wrong oil, had to redo it. Did not kno"
I was in store to get oil change. manager was loud. a customer came in to speak to him regarding some work that was done on his vehicle. the customer was upset. the manager bullied and talked down to customer. he shouted and argued with customer. i w
"Hands down the best Midas I've ever been to. Professional, honest and finishes work in a timely manner. "
They Charge well above approximately 200 more than dealership the manager does not speak professionally when dealing with an upset customer supposedly spoke with the owner and they won?t reduce price so they don?t want my business apparently and want bad r
"This shop said they ordered us a new tire and it would be available in an hour and half. When we came to get it, they said oh we forgot sorry! Offered zero compensation for our delay and their mistake! "
"I will continue to come to Midas for my oil change. And I did recommend you to my granddaughter. Kind, friendly, on time. Excellent service. "
"Have given you many opportunities to do business with you with honesty and integrity, 2 concepts that you don't understand and every time you try to pull a fast one. Would not recommend, will not return."
The only place allowed to work on my car
The Midas team was very friendly and professional. My battery was about dead and I needed it fixed fast. They worked me in and had me done in an hour! I greatly appreciate their help and would recommend the location to others!
"The guys did a outstanding job on my service request. Oil change & tire rotation, quick to get me in & out."
Jordan is very professional and accommodates your needs even when you have no clue about tires. He fixed a previous issue providing excellent customer service! Thanks Jordan!
"Had a low tire alarm go off, called Midas from US 74 & drove to MIDAS, they took care of it & I still had 20lb psi left in tire!"
The guys here at Midas treat my car like one of their own. Honest and fair price. They have my car in and out in a timely fashion! I drive 2 hours for these guys to work on my car and major services. Trust is my number on priority.
Took very good care of my care. Went above and beyond to fix any issue.
" Unfortunately this Midas location had people quit that morning, so my wife paid the price of sitting there for an hour & a half waiting on her car for a oil change, not happy about this"
"Came in for a $20 oil change, end up paying $60 even with a $25 coupon? Will not ever return to any Midas. They definitely overcharge for standard oil changes. Luckily I didn't bring my SUV or they would have charged me at least $100. Would not recommend t"
I had four bolts replaced on exhaust that were too rusty to get myself.I was charged two hundred and seven dollars.Out of the four bolts only two had lock washers on !!! very dissappointed
Needed a quick service at a quarter to closing on a Friday night.They made it happen.Thanks!!!
The wiper control/stick does not function 100% property. I will be calling soon to have it serviced.
I recently moved to Brownsburg and had tried another chain oil and lubrication company. They were ok but would not fully service my fleet vehicle. When I took it to this Midas. They completed everything in a timely manner. More importantly I saw on anothe
I was driving through Indiana on my way back home to South Carolina when I hit something in the road. I was a worried mess when I walked into Midas. Lex Joon and his staff were extremely helpful and made me feel at ease. They did a terrific job and I was b
I went into to receive an oil change. Came out with oil leaking everywhere and a bent drivers sode rocker panel (like they put the lift on wrong and bent it). Brought it back and was told it was my oil filter housing gasket that's leaking and he had nothi
great job nice people to deal with
"The Brownsburg Midas does a great job of taking care of the customer. I've always had a good customer experience, fair estimates and timely repairs. If something is going to be expensive they try to find the lowest cost parts they can that still meet spe"
"I always visit this Midas for oil changes and basic service, however this last visit was less than satisfactory. I provided a coupon for an oil change and free tire rotation. Pretty sure my tires were not rotated (my receipt also does not indicate this occ"
"The Brownsburg Midas with Sal as their shop manager is top notch. The service is always excellent and the shop is very clean. Plus, the staff make you feel like family. I recommend the Brownsburg Midas for anyone needing a car repair, tires, brakes or j"
Came in without an appointment and got my oil changed & spark plugs replaced in minimum time.
"I recently traveled to Indianapolis for the 500, I had an issue with a hanger for my exhaust. As the car has tons of aftermarket custom mods I'm generally leery of chain repair shops but pressed for time I took a chance. Let me tell you Sal and his guys we"
"The owner said he was removing me from his mailing list since. I ""only buy oil changes"" and since I used a coupon he is not making any money. I have supported this locally owned business for over 10 years and was very sad to be treated this way and would n"
My daughter just bought a used car and we needed Midas' honest opinion about what was wrong and what needed to be fixed. Sal and his team provided excellent recommendations to stay within our budget and provided excellent service.
Overall great experience.
The repairs I had made on my car were done in a timely manor. The repairs were great and I haven't had any problems with my car since. The shop is also very clean and the environment is extremely friendly.
The staff there was so friendly and my repairs I had done on my van were great! It's also surprisingly very clean in the shop. I highly recommend getting your automotive repairs done at this Midas.
